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The bike rental and the very helpful staff!
Nothing was too much trouble for the staff - a delightful place! n/a
its not too far out of town, quite an old property in pleasant grounds. Friendly informal staff I had booked two rooms but the self-catering apartment we were given was in a fairly run down state, in stark comparison with the public rooms quality of furniture fittings poor, filthy carpet. Shower was barely worked. Got the impression ours was the "runt" of the property - hope so!
Location and facilities. Cleanliness - our room was very dusty (however it was very spacious and well fitted out).
Excellent staff, very friendly, very helpful, nothing was too much trouble. Hotel very clean throughout. As the road is used as a short cut, the rush hour traffic passes very close to the front of the hotel. Not a problem at any other time.
There was a great breakfast that was included. Also a very large room, perfect for five people. It was a wooden futon structure bed and the wood panels kept falling out. It was a little uncomfortable.
freindly staff and easy walking distance into centre
it was comfortable and had all facilities we required, it was really well restored and lovely and quiet for a weekend getaway. Lucca very close by which had a host of sightseeing and fabulous resteraunts
Design, location, peaceful and relaxing. Lucca beautiful. Breakfast not too good.
Very nice place During all 4 days we had problems with the soure (very bad smell in the apartment). The staff tried to solve the problem but witjout succes. Therefor we got a small discount.
The manager, Luca, is very hospitable and extremely helpful. It is worth visiting for him alone. You really feel welcome.
Owner friendly and charming. Excellent breakfast.
Room and bathroom were very modern and clean. Breakfast was excellent for English and local guests. Luca, the owner, was very friendly and helpful. One of the best and cheapest hotels/B&B's I've stayed in. I would definitely recommend this B&B and would stay here again!!
Very friendly and warm welcome, owner is extremely helpful in every way.
The B&B is newly renovated with new tiled floors throughout, rooms are spacious and the lcoation is perfect for exploring Lucca They could improve the WiFi network.
The hotel is very new and nicely designed. Very clean and nice room, comfortable bed. Extremely helpful and friendly staff, very welcoming and just the sweet people.
We loved the space of the apartment suite for our family, and the sleek modern design with attention to comfort aswell. We struggled to find it in the dark without sat-nav
Great B&B/Hotel. Good location between Pisa center and Livorno (Ferry to Corsica).
I liked the welcoming atmosphere, the design of the hotel, the home made cake and coffee for breakfast. The host of the hotel was very helpful and kind every time - there was no request he could not solve!
This B&B has really nice design (interior design and furniture), and the owners are really nice, helpful and friendly. Federico gave me a lift to go and pick up the rental car. The breakfast was great. The location is outside Pisa, but fine with a car. The room was luxurious and had nice touches like chocolates, chilled water, and bath robes. We made a silly mistake with the PIN number for the door. This was totally our fault, and it was after midnight, but when I tried calling the different telephone numbers there was no answer, and it took a lot of time, knocking and ringing, before we woke someone up to help us. We really wondered what we could do as we were locked out. So it might be difficult to contact somebody if you had a problem. As I said it was our fault entirely, but it's the kind of problem you would have at a B&B and not at a hotel. Perhaps they should display a phone number at the gate and by the door, in case of problems. With regard to the room, there was no window you could open (it was locked) - I like to be able to get some fresh air if I want!
It was very clean and I found the staff multilingual, very friendly and helpful. The heating did not work, so they gave me another room, which was fine.
Lovely comfortable large rooms with antique furniture. Great location - in the centre of everything and right on one of the busiest shopping streets. As the hotel is located on a main shopping street - the noise of an evening / night can keep you awake at night if you have a room which looks directly onto the street.
The design of the hotel was a medieval age design and was so nice. The room was clean. The staff was not good at english but they were kind and helpful. The location is in the middle of the train station and Pisa tower. You can walk anywhere in Pisa. The bathroom was very small but it was clean.
The landlady was extremely friendly and helpful, and the room clean and very stylish. I would highly recommend this for anyone staying for a few days in Pisa looking for a small, family-run place to stay.
Gaia and family and extrordinary. The building was clean and well kept. Close to tower etc. Great friendly dog! Only bummer was the loud road noise due to location, and then no breakfast provided, but we loved the place and people. Just take your ear plugs and some coffee to prepare yourself in the nice clean kitchen!!!
We left the B&B and refused to stay. The smoke when you walked into the lobby was overwhelming. We asked to see our room because we told them that smoke really bothers us and they said customers can't smoke in their rooms. Then why can't we see it? None of the staff could answer; they just speaking in Italian to each other. Finally they called a lady from the Hotel Leonardo in Pisa and she gave us a smoke free room in Pisa for the same price. Never, never recommend this B&B