Room was clean enough and there was a wi-fi. bad restaurant (not even a restaurant only buffet), no good service, no good bar.
Clean, good location to IFEMA visitors. Not enough staff, bad isolation between rooms
Breakfast is very good and the dinner buffet is fine too. Only the shower room need some adjustment because the water came out so easy.
The facilities were excellent and my room was clean, spacious and well cared for in everyway. On the technical side the room was amazing, with a large flat screen TV showing a vast range of channels and a host of Films for a very reasonable €4.00 per day. Reception and Room Service could not have been better and the Airport Pick-up service was very good too. I would certainly recommend this hotel, but at the moment - without the food option - see below....... It was very difficult to find by car and its location was in the centre of a Business and Commercial Area, so the views were not good. I had booked with breakfast and because of the location I also opted for evening meals. this is where the hotel let itself down badly. There was only one member of staff on duty which was clearly not enough. Even so he disappeared for long stretches of time so that items ran out, and food under the warmer congealed almost beyond edibility. The Hotel Management need to thoroughly review this area if they are going to offer food, as this was the only area that was below 4 star level.
We were totaly satisfied with this hotel. The staff was extraordinary kind, polite, flexible and helpful. The buffest breakfast was well prepared with wide variatons, the only thing what we missed some greens, tomatoes. The coffe was surprisingly fine, not so strong of course. The fruit juices werent flooded with tap water as in many places. The location is far from everithing but the public transport is working and the hotel is easily accessible by car. The restaurant next to the hotel is perfect and before the main lunch time nobody is there to smoke. The is black shell is the best ever we eaten. We have definitely nothing to complain. Good value for the money.
shuttle service to and from airport, very helpful! also free internet, comfy beds
The personnel at the Front Desk were excellent. Welcoming, warm and patient. The buffet breakfast was sumptious. Excellent value for money I felt. The location at first as the hotel quite far from everything. But then on a curiosity trip to Torrejon de Ardoz (the nearest train station in the area), I was delighted by the lovely and reasonable yet modern shops, as well as the nice restaurants, the public square, the Semana procession and the quaint houses etc. I wanted to go back there again but alas, no time.
Good quality room Shuttle service a let down, some distance from airport, late arrival meant food a problem after 10.30
We toured Spain and stayed at 5 other hotels and hostels, and found this to be the best of them all. Providing the bufett was welcomed after a long day on the road
Freindly staff, great value, neat and clean.
Shuttle service,helpfull staff.
Very comfortable and ideal for Madrid Airport. Transfer also very reliable.
Excellent hotel at an excellent price. The van for the airport shuttle is small, so sign up early. New, nice and not expensive.
Comfortable, clean, free shuttle, value for money.
Friendly staff, free shuttle was on timeboth ways, very clean, very quiet. The buffets were awful. Tasted like processed or out of a box food. Not worth what you are charging. I would return but I would not eat here.
All very modern, friendly staff A little bit far from the airport, but they have a free airport shuttle service that is very good...
We stayed in Avant Torrejon for one night during our long trip. The hotel is close to the airport but you can sleep well and rest, because you don't hear anything.
The hotel was modern, clean and the staff was excellent.
Beautiful design of rooms, wonderful sense of space and very friendly staff. The price / quality ratio was very good.
It was a nice modern hotel
Excellent location, close to all historic sites so easy to walk around. Car parking was ample in locked garage. Good selection of food in the cafeteria. No
Ultra modern and very near for sightseeing.
easy to get to the centre of town need a better hairdryer
The rooms were spacious with a brilliant shower in the bathroom.The bus stop was literally outside the door.
Handicapped Accessible and reasonable value for money The Staff while pleasant had a very poor command of english.The breakfast offered was a "joke"
The hotel was in a good location just a few minutes (12) walk from the Town centre and I must say what a fanastic town centre Alcala de Henares is. I had no idea that I had chosen such a fantastic location! As other people have said the girls on the front desk are really really helpful. The hotel was clean, smart, and comfortable. The free wi-fi was great. The car park below the hotel was useful and I don't think over expensive at 9 euros a night - better than in the street. We used this hotel travelling down to Granada and on the way back. Being english I like my tea making facilities the hotel had no faciltites for this at all - in fact we found that none of the hotels we stopped at had these facilities so next time we will take a travel kettle. Mind you as a result we crossed the road and went to the bar in between the flats and had a couple of coffees and a lager for less than 5 euros plus a couple of tapas - completly spainish brilliant!
The receptionist are very frendly and able to communicate fairly in english The Hotel restaurant is not in service to provide meal for the guest also at the end of my stay the hot water in the bathroom seize to function
Friendly staff long way from rail station
All staff were extremely helpful and friendly. The hotel and rooms were all very clean. Hotel very convenient for Madrid airport. Only food served in hotel is breakfast. There are bars nearby but surroundings might seem intimidating to some people, but we found staff in bars and shop nearby to be very welcoming and friendly.
The staff were very friendly and spoke very good English. They were also very helpful whenever I needed directions or taxis. The hotel was not much to look at from the outside, but the rooms were a very good 3 star standard on the inside. The breakfast was was not what I was expecting. It would normally include cold cuts, cheeses, eggs, etc. but these were not provided. Just bread and butter. Beware that it is about a 20 minute walk to the centre. This can be quite annoying until I realised that there are very few hotels closer to the centre than this. I would have been nice to have an information pack in the room as well as an English tv station.
Friendliness of reception staff Breakfast not great
Clean, quiet, value for money Poor parking on arrival, leading to dragging luggage from a very gloomy underground garage and entrance thro' "the back door" More street signs needed - no easy to find.
Food in restaurant good vale for money and very tasty
The Hotel was close to Madrid's airport and the price was right. Nearby town (north) was very nice with cranes in their nests all over! There was a first communion going on when we got there that lasted 6 hours with continual music with a reverberating disco beat. Fortunately, it quit by 8 p.m. The room was tight with 3 beds.
very friendly none
The retaurant was excellent value for money and the staff were pleasant and helpful
Good overnight stop but bar and restaurant not officially open on saturday after 5pm but a member of staff did man the bar and made sandwiches.
we liked everything for our transit purpose!! The breakfast in the bar/ cafeteria with local office workers etc, added interest for us thank you
staff were very helpful and welcoming - the bar staff and bar service was excellent. The meals were of a good standard. We have re-booked for our return journey and would recommend this hotel. Not a single thing - we have already booked a further stay.
The staff were pleasant and helpful, the room was adequate for three people. They accomodated three of us even though the booking was mixed up and only for two people.
No frills, value for money, menu del dia 9€ and adequate,(unfortunately the restaurante was closed Fri evening, but you can still eat in Bar), suited our purpose for visit to Madrid via Metro (Car park at La Poveda - 2.5Km away)
Nice staff, good breakfast the stay for one night on traveling through is o.k. but the surounding is not suitable for a longer stay (beside a gravel factory)
Well refurbished, with large bedroom & excelent bathroom & underground parking facilities. no
kind welcome and v good communication with receptionists
Everything was really good. The staff was very helpful and very professional. It is a great value for your money. The restaurant is also very good. The metro to go to Madrid is in the next city. The hotel is not easy to find though, better google map it.
Located about 15km from Madrid in a small and quiet town, very quiet neighborhood. Staff very nice, friendly and helpful.
Bedrooms are large and the staff we dealt with were excellent. We have stayed here before and the food was not good,this time it was awful. Ome of the things guests look forward to after a long car drive is a good meal in the evening, this is not available at this hotel. You have a very nice restaurant but this is always closed and one has to eat in the coffee shop which is small and one nealy suffocates with the cigarette smoke.We are aware of the economics of staff costs etc but we this item would make us think again about staying although we like the hotel.
Rooms were small but clean and confortable. Good bathroom. WIFI did not work in the ground floor.
We arrived in the middle of the night and were welcomed in the nicest way. Room service was cheap and efficient. The location of the hotel is in a dull town setting and it was easy to find parking.
amiable hotel staff
Made to feel very welcome None
Good value, clean and functional. Nothing
The Hostal Torrejon is a good hotel, we didn't have any problem about the rooms or service. If you don't have to go to the center of Madrid, it's a good choice. It's far away from the center and inconvenient for public transport and in uninteresting location.
Staff were easy to approach, even though I am not fluent in Spanish
nothing. neutral. yes, the electricity went off from 12.30am to 5.30am. Why? It's not afghanistan!
hotel staff and cleanliness of my room
Nice hotel. Modern, clean, spacious room. Pleasant, helpful staff. On the same cercanía line as Alcalá de Henares, so it was easy to pass a few spare hours in Alcalá. The hotel has a free shuttle service to the Madrid airport, however it did not start running early enough for me to catch an 8:00 a.m. flight, so I had to pay 30 Euros for a taxi ride. I had chosen this hotel because of its reasonable rate and its free shuttle service, but the taxi ride negated the reasonable room rate.
The room seemed to be recently renovated, nice modern design. The restaurant was opened until late and the restaurant's staff had good suggestions. I had wanted a hotel near Madrid airport. Hostal Torrejon is actually quite far away (15 minutes by car) and their shuttle service ends at 22:30. Si if you have arrive late, you will have to take a taxi, which adds to the price.
I booked the hotel because it had a shuttle bus to and from the airport. However, this was not a 24 hour service and I ended up having to pay another 30 euro for a taxi to the airport. I would have stayed at another hotel if I had known this
great hostal, very clean, nothing for fun; very hard to reach unless by car; no free breakfast;
It was cheap and clean. Informations about wb Park and how to go there.
For the price of the room it was clean and suitable for an overnite stay on our way to Madrid airport There wasn't anyone at desk when we were to check in. No notes, etc. we had to walk around outside and find a maid to assist us. Also they said they provided a continental breakfast and internet service - no one seemed to know anything about this advertising on your web page.
Very comfortable. A little out of Alcala de Henares. Useful as a base. Staff very helpful.
The receptionist was able to direct us to the hotel (by phone) from a different part of the city, after the internet address was wrong. Room and en-suite were excellent.
Very close from Alcalá center city and from Train station. Ii is very easy to reach the hotel.
Clean and modern place. The hotel is not at all - as was stated - in the centre of Alcala, but 5 kilometers away, next to a shopping mall. So not at walking distance.
Bed was big and fit two people well!! No shuttle service to town at all even though location is far from the city centre.
this is the second time we have stayed on our way to mojacar and just as good as the first for:- next to motorway, plenty of underground secure parking, value for money, next to supermarket, comfort and standard of the hotel. will stay again. ps puts the french hotels to shame.
Secure underground parking (there was plenty of room as we had a trailer). Next to a major supermarket. Size of room and very clean. We used this hotel on our trip to mojacar from the uk. (Our cost was €50 which included breakfast). We will use this site again and will use this hotel again on our next trip.
New facilities, quiet, huge bed and very clean. Located next to a shopping centre.
free private parking far from the city center
Nice Hotel but far from City Center. Need to take a bus or taxi to get there. Only thing within walking distance is a shopping center. Location
It's situated in the center of Alcala de Henares, it's clean and quiet, it's perfect if you just need a place to sleep and have a rest after shopping, sightseeing, the price of the room was fair in my case. no
Very friendly staff (not sure if they spoke English), let us leave our bags there before and after check-out. No frills but great value for a place to stay in Alcala that is 5 minutes from the Plaza de Cervantes.
The staff were very helpful & friendly, the location was really good: central yet quiet, the wifi availability and the price for a double room was very reasonable.
The hostal had a really nice atmosphere
Central location. Check-in friendly and efficient. Car-parking well accommodated. Free WiFi connection worked well. Well-maintained and clean accommodation For two northern Europeans, room and bed somewhat small. Quality of food and service in restaurant somewhat deficient. Breakfast (1 croissant, 1 cup of coffee, glass of orange juice) for Euros 7.50 somewhat over-priced - even when compared with Paris. Availability of tv stations - apart from two German language commercial stations, no foreign language stations.
The Hostel is in excellent location, and the ambient is really nice (in fact far better than what I expected for a 2-star hostel!). Breakfast is excellent too. The hostel personell does not speak english. This isn't such a big issue as it may seem (I managed to get my breakfast anyway, and it was very good), but it's good to know this in advance.
Professional, efficient, good value for money, interior looks new.
Employees were very kind and friendly, room was clean and we had everything we needed. no
The hotel staff (one person that I saw) did not speak english, but he tried very hard and we were able to communicate anyway. I am very tall and the beds were typical for Europe - short. I was not very comfortable.
a railway station near the hotel
Perfect for me since my appointment morning after was 2 km.away.Nice room,quiet,AC and also free car park which is handy because surrondings are crowded(and lots of roadworks)but I had already found place for car(rented)outside in front.
Very clean comfortable rooms, friendly staff. 25 minitutes to Madrid on the train, station very close. No tea making facilities in the room.
It was very quiet.Darkness in the room,no street lights,no sun light was visible when we pulled down the aluminun blinds.There was always was someone in the reception room to help me.Extremely good location,by the train,the bus,church,grocery store,tobacco store to buy bus tickets,many banks for atm machines,and a special store for internet access and for international long distance phone calls Had trouble figuring out the lights on method, placing the key card into the electronic slide gave us electricity. Reception wanted the key back each morning. Prevented loss of key; Good idea but it didn't make me feel like my items were safe when I left the room. toilet didn't always flush No eggs or meat for breakfast
Friendly staff, very cosy rooms
helpful recption / clean / near to train and bus for Madrid and airport
New and clean.
I stayed at the Kris Alcala in early June and found it a most enjoyable experience. The hotel is easy to find and there are a good selection of bars and restaurants within walking distance. The hotel is modern and bright, the room was a good size, the bathroom was large. The breakfast was of .a very good quality with hot and cold dishes available. All in all,a very nice experience. A non-slip mat in the bottom of the bath would dispell any fears of slipping.
Good budget hotel with very polite staff. Breakfast was adequate but have had better
modern, efficient noisy background music
acessibilty,friendly staff room little small
When I asked for tea to drink with my breakfast I was told there wasn't any. I can't believe a large hotel had no tea bags!
I liked the hotel, it was clean, the staff were helpful. Unfortunately it was to far from where our friends live to suit us.
Excellent stop over when travelling to the south. Very comfortable. Easy rail connection into Madrid No problems
Although not really in Alcala it was a 5 minute drive to the old town
Honestly, this hostal was very clean, and provide good services to me. However, it's only one minor point that on my last night, the air-conditioner was broken. Thus, I ended up sweating all night. In brief, everything is impressive for me. Breakfast was not international standard, and I feel that some meat wasn't fresh enough. I found that ham & salami was quite old.
Every thing in the hotel was extremely excellent -
The receptionist, Cecille (?) was particularly nice and helpful. We thought the rooms were attractive, clean and comfortable; we appreciated the free parking, and we enjoyed the free breakfast.
The staff could do no more for us, excellent service. the building is an incredible old manor house set around a courtyard, furnished with antiques throughout. The food was excellent, suckling pig for 20 euro!!!! I could go on but I don't want it to be discovered by too many people!! i am already planning a non-business return week end with my partner.. she must experience this place.
The atmosphere was great. This is a real manor house with a stone staircase. The room was very comfortable, there was lots of off-street parking, and it is easy to get from the hotel onto the A-2 and in to the airport. The breakfast was very nice, with both Continental and English items. We didn't have any complaints, but if stairs are a problem for you, you might have trouble here.
Fascinating hotel full of antiques and grand hallways lined with tapestries and armour. Room was large and comfortable and nicely appointed. Breakfast was bountiful.
the building, the cosy character of the room, the restaurant and the facilities for big feasts. the wifi-system did not work properly
The staff was more than helpful i have absolutly nothing to downgrade this hotel. I highly recommend this hotel.
Excellent location outside the centre of Madrid, but within easy walking distance to the railway station, which had regular trains into the heart of Madrid. The free secure parking was a major bonus. The spa bath was very welcome after long days walking around the city.
I liked the quietness of the hotel. The hotel staff was very helpful. The room was big and the breakfast was excellent. Overall a very good value for money. The TV set was of a very old model which should be replaced by a more modern one.
24hour facilities,large bedroom,large bed,walk in shower. nothing
The hotel was clean,staff were good, convienient for the Metro. The breakfast was poor. The lift was poorly maintained. the shower needed attention.
A calm hotel, situated neraby Madrid, perfect for one-night sleep in the middle of a long journey. very good value for money
Very clean and modern, would be good for business meetings, conferences etc. Helpful staff, plenty of parking at no charge. Location is fairly industrial nearby, not a place to base a holiday around.
The staff, very helpful and professional! I had some problems with my shower. They did not have room service for breakfast.
The hotel is as comfortable and clan with an efficient staff as expected from Ibis hotels allover Europe. Similarly the breakfast and the food at your restaurants leaves much to be desired. Yo should work on this.
The staff was very helpful,and the breakfast buffet is good value! Internet is very affordable, 5 euros for 24 hours! The location, Public transportation (bus) not very convenient during weekends, and it´s hard to get a taxi. But from Monday to Friday, there is plenty of buses. La Poveda Metro Station is around 15 minutes walking, that´s another option.
Service, food, rooms, pool Location, but, I knew where it was in advance and since I had pets I had little choice
Nice gardens in which to relax by a an excellent pool. Good sized terrace overlooking the pool & gardens Ridiculous however that we were not allowed by the bar/waiter to charge any of our drinks to the room and had to keep going back and forth with cash. Bizzarly when mentioning this issue at the time of our check-out the receptionist told me that this was not in fact the hotel's policy and we should have been able to charge our drinks & food to the room
easy to find, nice swimmingpool (open air) surrounded by the rooms with terrace. Must be nice when warmer. New hotel. Excellent room. in industry area, close to noisy road (noisy if windows are open)
nice large room , easy to find, very expensive restaurant,
good staffs, clean and modern room,free under ground parking.nice dinner and the price is very reasonable. breakfast is 10 euro in spite of the information of the booking.com 5.5 euro.In the big city maybe this price is average? I prefer fruit or normal yoghurt.
The Bar staff were fantastic & made up for all the trouble tryinf to find the Hotel at 10pm...... Ben, Aurelio & Daniella - excellent service & conversation!! Road sign directions were non-existent. It was very hard to find. When I rang for directions, the staff member didn't spak very good English & didn't know the area very well. We asked for a double room & got 2 single beds - not what one wants when one is on holiday with one's girlfriend!!
Convenient position for Madrid airport. Good eating opportunities close to hand.
All was fine.
Good location just outside Madrid - Good location for overnight stop whilst travelling south. Superb buffest breakfast was available and included in room price. Restaurant was closed so food was limited to cafeteria in hotel - not a great choice was available.