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Very good location a short walk from the station and just across a square from the Palacio and gardens. Central and close to restaurants etc. If we had known how much there was to see in Aranjuez we would have stayed for two nights rather than one. Totally recommend.
The location of the hotel was right outside the Palace, shame about the residential building right next door that was covered in graffiti - we couldn't get our vehicles into their underground carpark as we have land rovers so we had no choice to use the on street carparking - which there was spaces to do but the area made us a bit cautious. To be fair nothing happened to the vehicles so all was well. A short walk away was town where we could get food and drinks, unfortunately the hotel restaurant was shut for the entire month of August so that was a bummer but its short term. Hotel was really gorgeous and I would stay there again though.
Staff welcome very professional. Room was excellent. Service overall was first class. Breakfast buffet was one of the best we have experienced. Hotel parking costs were expensive and unkown to us there was free parking available around the Hotel area.
Car parking costs extra!
Great location, in front on the castle. Very big rooms. Good price.
Excellent position, comfortable room, good breakfast, helpful staff Limited facilities due to refurbishment of dining room - a sense that this hotel did not offer such good value as others we expereinced
Beautiful hotel & room - everything absolutely impeccable
No breakfast before 7am.
good location to amenities, had secure underground parking although very expensive, only stayed the one night as was travelling through. when we booked on the site it said only 3 rooms remaining but hotel was empty, no bar open, also outside across the square there is a resturant called Godoy that is very nice unless you have the specials offered by the waiter, we did and they charged us 168 euros for a starter.
Very efficient and noiseless air-condition - very good. Rooms are very comfortable and give a quite spacious impression because they spot ultra high ceilings of around 4 meters. A 4 star house like these, especially if situated in Spain, should have a pool.
Nothing The staff are distance, no food available, no room service, no Gideon Bible in room, no tea/coffee in room
The weekend rate is very good value for a good room and good service
The modern, simple elegant furnishings and fittings. Quiet location yet convenient for station and Carrefour. The staff all of whom were friendly, helpful and professional. Not being able to get a coffee before 7am. The bar area was not really conducive to enjoying a drink, being just an extension of the reception space.
Quiet, clean, close to train/metro
poor layout of the reception, limited availability of sauna
The hotel was situated in a quiet area. The site was too remote from the town centre but was the only one available with parking facilities.
Stayed with our son and his girl-friend. Excellent rooms, plenty of space, very clean and good facilities. Minor point that no facilities pool side, but no big deal. Planning further stay mid october - good mid point between ferry ports in the north and costa del sol.
I think a trouser press would be useful,I also think that,if you wish to attract international travellers you should have a couple of English channel on the TV besides the news.Otherwise the hotel was good and the staff were very helpful,thank you.I have stayed in the Stirling highlander Hotel in Scotland which is a Barcello. No.
Friendly staff who went the extra step to help and assist. Good sized and very clean rooms. Good breakfast A bit too far out of town - a taxi ride rather than a walk
large rooms easy parking very good breakfast 10 min. drive from centre
poor room temperature controls and lack of dining options
Room clean and modern, good kids play facility, breakfast excellent Food in the restuarant pricey for what it is, buffet is better. outside pool not available out of season. Kids not allowed in spa facilities.
comfort, cleanliness, central to local town. Good food and good service. Check in procedure was easy and efficient. We were offered an upgrade to a more spacious room with balcony overlooking the golf course for only 20 euros per night. Well worth the extra. the cost of WI FI was in my opinion expensive at 6.50euros per hour
The spacious room was excellent and not a sound from the corridor or other rooms. Safe covered parking. Reception and bar staff excellent, but housekeeping was very lax. Bathroom floor not cleaned and bed not made up on second day.
Lovely big room and huge bed, excellent restaurant and service The room could have been slightly cleaner
No place to smoke Non smoking hotel
The price was absolutely great in compare with the level of hotel. We expected something nice but the reality was better than our expectation. In standart room we had living room and bedroom, bathroom was large and everything was very comfortable. Personal was very helpful. Breakfast was OK, nothing special. No
nice suburb, shopping mall nearby, cosy comfortable rooms use of kitchenette cost EUR 30+ per day!!!! unbelievable. Parking and use of Wi-fi were expensive, too. Wi-fi not available in room, but in the corridors where there is little air condition.
The staff was very friendly, efficient and helpful.The suite was very nice. The telephone in my room would not call out of the hotel. I reported it but it did not get repaired during my stay.
Surprised of poor breakfast quality (was in restaurant at 8:45!) practically nor more food and only one person to serve (no more clean dishes, only spanish speaking peronnel!!!) really deceived.Geeral confort: very good, big and clean rooms TV: have sone engish or french speaking channels Breakfast: more staff to help the only waiter and some english speaking one
Location (near Warner Park) Front Office personel.
The bed was comfortable and the room well appointed. There was NO HOT WATER. It was tepid. Therefore we were unable to have a bath or a hot shower. After travelling we only want a HOT bath, a COMFORTABLE bed and a QUIET room. We were allocated another room BUT although the water in that room was warmer it was still NOT WARM ENOUGH for us to have a comfortable bath. An engineer was called out to no avail. Water was still cool in the morning!!
No noice, big room, big bad, big TV... No hot water (max 40C') No internet if you have no laptop.
Good price relation. The location e is in the middle of car shops.Breakfast is a little limited for a 4 star hotel
We arrived by car. You can get to downtown Madrid by Metro in aprox. 50min. Good-value for 4* with breakfast. Breakfast isn't 4*, although it was adequate. We got a bit depressed, being in the uninteresting outskirts of Madrid.
Very friendly staff. Excellent accommodations for a very good price. New hotel, very clean. I highly recommend it. Hard to find
Very near the Palace
The room was warm and comfortable. The restuarant was closed, it did not state ths on the internet. No tea or coffee making in the rooms.
Courteous and helpful staff, clean hotel, great location, free internet connection Bar and restaurant closed for staff holidays, no secure parking
Staff were friendly and helpful, hotel very clean and well situated in town Only thing I didn't like was the beds in the double room were two single beds pushed together I prefer one double bed, plus the beds were very hard and uncomfortable.
Good location. Good beds. Spa bath was very welcome after walking for hours! Decore is tired, especially in rooms and some ground floor areas eg broken floor tiles.
A very pleasant hotel at excellent location with very nice staff (I would advice only better knowledge of foreign languages).
The bar and restaurant were both warm and welcoming on a wet November night. The breakfast was excellent - individually cooked bacon and eggs!
I liked that they offered free WIfi, I was expecting it to be wireless, but you needed to connect, but besides that this was very useful. The location of the hotel was great, only concern, not enough lighting in the bathrooms, Not a sound proof room, so when other guest come in late, the ego in the hallways is very loud, and this happens quite often making it difficult to sleep, especially if you are jet lagged
Spa Bath - Front Windows - Balcony No
The bar hostess was particularly pleasant and helpful. She made the stay for us a unique experience. Range of type of food was good. Need a swimming pool in summer. Spa is too hot in the current weather. More tourist information wouldbe helpful - maps and lists of attractions. We completed a written survey and left it in the room.
Clean, courtious. Excellent restaurant. Ample parking. Too hot! Air conditioning set too high.
very poor restaurant
The hotel was an oasis in the middle of a very rural area and exceeded my expectations when arriving in the area. Staff were very polite and helpful and the room was modern and comfortable. The cost of dinner in the restaurant did not represent value for money.
I really enjoyed my stay. Decor is sharp but comfortable. Sauna got hot (92C). Took mere seconds to get on free open wifi. Great price. I can see why the walk from the metro would be a consideration if you had lots of luggage, but I didn't and it's not too far.
Nice staff and pleasant surrounding. They offer discounts to the spa and "parque arquiologico".
fair price for a hotel in the middle of nowhere but close enough to Toledo beware of the restaurant. We had the menu del dia which was inedible
Clean and comfortable at a reasonable price. Helpful staff.
All the staff were bright and cheerful. The food was lovely in the bar was lovely. There were a few flies buzzing about.
The staff were helpful and the food was pretty good
clean rooms, free parking space, free internet, airco, friendly staff far from Toledo, breakfast wasn't much (in cafeteria next door)
brand new hotel, great comfort, wonderfull value for money
the staff the walls were too thin, the hotel was too noisy
Expensive for what it is - but ok for an overnight stop
the beds are huge and comfortable!!! no-one spoke english
The bath-room design. The smell of cigarettes in non-smoking room was way too strong.
The staff where very friendly and helpful, booked for 2 nights and stayed 14, very peaceful location and hotel, easy access to transport systems
Very pleasant room with good facilities Breakfast although cheap was disappointing in quality and choice
its location, near Madrid and nice little town to walk around in. Nice friendly receptionist no
closed car parking (no need to get all the bags out of the car), decent rooms, decent breakfast Staff only speaks spanish (no english, no french, no german).
Large and airy Breakfast buffet not worth the money.
Clean room, good tv and air-con
We were travelling with our two dogs & found your hotel to be ideal. Your staff were extremely pleasant & helpful.We would certainly recommend it to our friends & would be very happy to stay again should we be close to Madrid.
decoration, style, comfort, restaurant food and service.
the details... price ....
cleanliness of hotel.immaculate. very few english speaking staff
modern hotel. Excelent relation quality/price
We choose this hotel because the location is excellent for us. This is the third time we have stayed at this hotel, the two times before have been excellent, however this stay was not so good, we were charged an extra 25euros for an extra bed for a child, which we did not mind but the bathroom had only 2 small hand towels and we had only 2 pillows in the room between four of us, luckily we had brought our own. The hotel staff were quite unfriendly and did not seem to be very child friendly. I do not think that I will stay again.
new hotel /convenient for a business trip in the area / quiet also / very good in general I was given a large room but which was smelling tobacco. I asked for a new one and was given a ...much smaller one...kind of punishment as the hotel seemed far away to be full....at the restarant also empty when I arrived because I was alone I was given a single table ...the closest to the kithen entrance...
the service, like the free minibar. the breakfast was not included and it cost 9 euros. anyway, its a good breakfast.
Free mini bar, free internet, great spa, absolutely no complaints You market this as a 4 star, but it is officially registered as a 3 Star (even though it probably deserves 4), so my complaint is with you rather than with the hotel
smoking at the reception area.
Inexpensive 4-star hotel with good restaurant. Location was too far from major tourist sights.
Its location for visiting Aranjuez and Toledo. Also nice rooms and comfortable beds. The breakfast served in the cafeteria. It was smokey from cigarettes and noisey from the workmen who came in for breakfast.
Good, modern hotel with friendly staff. The nearby village has little to offer but the hotel is centrally placed for exploring the area
Handy, quiet location south of Madrid at a good price. Hotel easy to use for wheelchair guests. We have enjoyed two overnight stops at the hotel but on both occassions there has been an unpleasant smell in the bathroom of the disable friendly room that we use. Other rooms may be fine!
Restaurant, rooms, public areas a very noisy Hotel bar, dominated by "non residents".
Dinner and Lunch, Room
The Restaurant The smell of drains in the Bathroom
Room, breakfast and service. Location - slightly far from the attractions.
Modern quiet easy to get to No non smoking areas, including the restaurant
A delightful, affordable hotel situated south of Madrid. We have stayed here twice now on the way back from the UK. Having caught the ferry from Portsmouth to Santander, it's an ideal stopover on our journey back to Almeria. On this occasion we arrived at the hotel on a Saturday and found that the restuarant does not open until 9.00 pm. Which is very late if you're staying one night and travelling some distance the next day.
Modern and clean hotel.
Hotel staff were very friendly and helpful. The person on the front desk during the night was not able to answer my questions regards a taxi as he was not able to speak english. There was no information in the room about local points of interest including resturants etc.
Good service. It was say air-conditioned and wifi for entire hotel. But wifi not working until we change another room. Air-condition was not working and reception told us under repairing. We have to enjoy the noisy melody from the street all night.
Easy to find. Air-condition broken, No wifi in room until we change.
No breakfast buffet included
Halfway between Toledo and Madrid on good bus route to be able to visit both places.
The hotel was very convenient for the motorway and had secure parking. The tapa in the bar was the worst tapa I have ever eaten!
equipment, free bottle of water in frige, fast internet connection there could be more english language channels
ease of parking... location...
friendly service provided by the staff breakfast was separate
You are next to a highway and you can't leave the hotel without a car!!!!