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Friendly staff, excellent breakfast Restaurant not in use as far as we could tell. No promotion of the restaurant despite the potential of the beautiful dining room.
Very nice service, very friendly. Great location for city trips/ shopping. Bar was nice. But could even be enlarged in size to offer space for more guests.
Service was good, the decor was not bad (even if the hotel is a bit old)
The hotel in general - well located, good service... No
central location, free upgrade to a suite, wonderful breakfast and Hulya most welcoming
It was in a great location and was obviously a beautiful building in it's heyday. The view out of the window was impressive too and the room (414) was a good size with plenty of storage space for clothes and a nice big bed. For the money I paid, I was expecting at least a kettle in the room to be able to make a drink. The shower screen and head both needed descaling and the screen leaked. Also, I would say that the decor in the hotel looked quite tired- for example the impressive stairs were marred by the carpet being threadbare on the landings.
Good location. Close to the Bodensee, train station, shopping center and the aquarium. Second child (2-years old) was additionally charged, which was disappointing.
Hotel was right across the street from the train station and could not have been more conveniently placed. Room was comfortable and the staff was very polite. Breakfast was a bit overpriced and the wifi was very slow.
Friendly personnel Television was not functioning initially, but was rapidly repaired after our demand.
The hotel is in a very good location, very close to the train station. The hotel room is bright and clean. The mini bar fridge was not working in the room.
The lobby is impressive. The location to the main attractions was ideal. For being across the train station, our hotel room was quiet and we didn't hear much road or train noise. Only steps were available to go out the rear of the hotel towards the parking garage. Hard to manuever if you had rolling luggage. Thought the price for a double room was a little high.
We very much enjoyed the bar that is hidden in the rear of the hotel because it was quiet and had a nice atmosphere.
For the price of the hotel would have liked to have air conditioning.
The view was spectacular!
Location, helpful staff
Beautiful setting and good location. Beds were horrible- uncomfortable. Everytime one of us moved it made so much noise. Pillows were basically flat air. We asked for two more which we got quickly, but still not good. We didn't get much sleep.
the hotel location yes , we have asked for 3 beds rooms and we did not get it , however they wanted to charge us for this and we refused . they give us smoking rooms with very bad view .
Very friendly staff. Excellent breakfast. Beautiful view of lake Constance, and a few blocks from the main train station and city center.
The hotel is ideally located on the lake. The building is wonderful and our room was spacious. Breakfast buffet is fantastic !
it was ideally located we had to walk from the 3rd floor to the fourth floor where our room was located-elevator did not go all the way up
I liked the Hotels physical location and the way the history of the old Monastory has been preserved in the entrance cloisters No
beautiful modern hotel with great amenities...professional staff...great restaurant understocked minibar
Excellent beautiful hotel with beautiful views and worth the money for that. As a business traveler I need internet access, which is free at the hotel. Unfortunately it barely worked most of the time and I had very bad internet access. I told the reception and they said that it was working. They ask me to try connecting (wired) which also did not work. They kept on giving me new ids/passwords which did not help. Unfortunately as a business traveler having internet access is a must and as such will not use the hotel again. Everything else was nice.
The hotel is very well decorated and modern. Breakfast was excellent. THe service was friendly and the location was very quiet. Turndown service was also appriciated. The food was a mixed bag. Some things were excellent, bot some were extremely pretencious. I would appricated it if you had your chef attempt to eat some of his/her own creations, specifically the club sandwich. Thge sandwich was edible but far too large to hold, it was a complete mess. Very pretencious.
Once we got to know the staff a bit, they were very helpful. They are all polite and they speak English, for the most part. The bathroom is marvelous, and has a heated wall! The minibar is free, which was a nice surprise. The bike rentals cost $15, but they don't tell you that till you check out of the hotel! Also, the beds are harder than I like.
The room is luxury, clean, and well-equipped. A nice view of the Bodensee from the balcon. The design of the entire hotel is very modern and sofisticated. We spent extremely confortable and gorgeous days at this hotel. We wanted to eat a disch of fish from the Bodensee. The fisch in the menu of this restaurant does not come from this lake.
the size of the room and the the fantastic bathroom was very comfortable. breakfast choices were fresh, plenty and truly delicious the water given was aplenty as well. We drink a lot of water and that is important to us. the restaurant manager was very unprofessional and acted quite rude the air conditioning in the room was not quite cool enough and bc of the weather you couldn't open a window either, so it was quite warm in the room not enough staff in the spa to accommodate for visiting guests - in other words no appts available while we stayed there.
This is one of the best hotels we have ever stayed in - and we've stayed in a lot. Fantastic location on the Bodensee, first class service and facilities, gorgeous room with a balcony and lake view. We will return.
I like the location there is no tea, coffee, Water Pot to make
Nice hotel located right on the Bodensee shore. Very friendly and helpful English speaking staff. Excellent hotel premises and services. Wi-Fi is not free of charge.
Very well located, in front of the Konstanz train station and the main touristic points of interest, as well as a good shopping center. Downstairs there is a Mac Donald's, which is useful when traveling with kids. Very complete German breakfast. The hotel has no parking nor an agreement with the closer parking. Check-in closes very early and there is no staff at night. Expensive hotel for the quality.
Central location, nice room furnishings. Only one key that had to be used to unlock the door from the inside, not an electronic key.
Good location, friendly staff
The central location. The size of the room.
This hotel is perfect for adventure peripherally,where you can relax and rest.big rooms with lots of comfort.nice dining room.
Came down for a break from Zurich. Breakfast rooom/lounge newly renovated. Before you had vouchers to eat at Mcdonalds. Very nice breakfast included in price (not the case in other hotels on same street here). Reception staff were very welcoming. I had a single room, which was fine for one night. Very clean room. It didn't have a view of the lake, which previous rooms have had that I've stayed in here. Good value for money. Excellent location. Staff very friendly. Nothing much to complain about. Ask for a view of the lake. There was also no telephone in my room.
The location was central and it was very easy to get around the town from there. Close to station, harbour and shops. Very noisy and stuffy. The staff were a little abrupt when we were early but friendly later on. Having breakfast provided in Macdonalds was a little strange, I would rather the hotel market themselves as room only and bring down the price.
We enjoyed the location.
Good location. Had to ask every day for towels and toilet paper. They do not take credit cards. Sofa bed in family room was almost unusable.
simple clean room with enough good facilities . reasonable wide choice for breakfast .
The rooms were clean, the staff was very friendly and helpful and the the hotel was a short walk from the city center and Lake Constance.
It said it had wifi which was important for ne for work. It did not reach the room and the mgmnt had blocked some email sites.
This hotel is in a good location, close to the city center (5 minutes walking). Good price-quality relationship.
Cleaniness of room As the business hotel, the wifi connection is desperately disappointed. During our stay in ibis Konstanz, the wifi was disconnected when we closed the door of the room. When we seeked help from the staff at the reception, the staff's answer was very irresponsible and irritated us. Her answer was like "Because the wifi is free, we are not responsible for the poor internet connection.
The location was in a good spot near the center of town. Plenty of things to do in the immediate area. The hotel would not allow me to use a VAT form, claiming that the German law prohibited it. This was not correct. I have used a VAT form in other hotels in Germany with success. I believe that the staff was either ill-informed or flat out lying to me.
Modern, comfortable and clean. Very friendly staff. The restaurant was closed both of the nights we stayed.
Easy to get to lake side and the shops and dinner areas, lovely breakfast and nice rooms. Staff very friendly and helpful as we only spoke English this was not a problem. I would have liked the use of a washing machine and dryer as this was in the middle of our trip. I would have liked shampoo and conditioner supplied to the room.
Convenience for seeing the areas around the Boudensee and enjoying the Autumn Festival which was taking place. Stepping in and out of the deep bath to shower. Also lack of shelving in the toilet/bathroom for essentials.
The hotel was clean and the room was nice. The hotel had only been open 3 weeks, the lift didnt work so had to walk 4 flights of stairs to go in and out. They didnt have an ironing board, the receptionist english wasn't very good. And the rooms didnt have any air conditioning or fans!
Modern decor, good location No tables available at breakfast and not much food left!!! Under staffed
The location is good , it was near the old town the room was too small and the bathroom has glass door which is not suitable for muslim people.
Location I can imagine how unreal this story may sound, but this has occurred to my 70 year old mother that was staying at this hotel November 26, 2016 till December 3rd, 2016. She was to stay a full week while visiting a local dental office for orthodontic procedures. It was supposed to be a quiet stay as she had procedures performed in the morning and rested in the hotel the rest of the day. Little did she know that the stay there would become one of her most frightening and humiliating experiences. On the second day of her stay, the housekeeping did a poor job cleaning the room and my mother decided to complain about that to the front desk. Perhaps that event was related to what transpired days later. On a Friday morning a full day before checkout (Saturday) she left the hotel for a few hours. When she got back, she saw her personal belonging clumsily piled together on the floor of the lobby, not even in a plastic bag. As she approached the staff, she was stunned to hear a rude and shocking accusation. The clerk bizarrely claimed that she defecated into the bathtub (I kid you not) and demanded that she immediately pay for her stay and leave. As she was processing what just happened, she asked to see what they were talking about. At which point they claimed they have already cleaned everything up and had nothing to show. When she insisted if any pictures were taken of what they speak of, the clerk just claimed they trust their cleaning staff. They still had to let her back into the room because she left documents in the safe and she saw how the room was completely clean and ready for the next guest. She was certain that she left the room in reasonably clean condition and did no such thing as they alleged in the bathroom. You can imagine how humiliating the experience was for my mother to even be accused of such a thing. Unfortunately, the story does not end there. They charged her for the remaining night even though this was 11AM. They claimed it was to compensate them for the “cleaning”. To top it off, they kept chanting that she was not welcome at the property ever again. Utterly humiliated my mother had to gather her things and wander onto the street to look for another hotel to stay the remaining night. The moral of the story is if you do decide to stay at this property, be aware of what sort of experience you may get if you get on the bad side of the staff. Be prepared to take pictures of the hotel room before you leave and be prepared to call police or obtain legal services.
Nothing This hotel is ranked as a 4-star hotel - I wouldn't give it more than 2 stars. The room was small, but the main problem was the toilet/bathroom - it was a small area cut out of the room with an opaque sliding glass door and no privacy whatsoever: anyone in the room could see and hear everything what was going on in the bathroom.
Breakfast only! the location is not very good...and the charges are high, compare to std of the hotel!
The rooms are very well equipped and with plenty of daylight. Very unique is the terrace on the roof The gourmet restaurant is not open only on preorder of groups
Nice facility -- rooms were clean and well equipped. It is currently under renovation and the site did not warn us about that. No noise issues, but clearly a mess.
Very clean hotel
Relaxed atmosphere, and good breakfast
location only problem with parking in particular anloading luggage
Location, location, location After having drinks at the bar in the evening discovered that the rooms and the bar are seperate items so could not put bill on the room - minor irritation only. Also the breakfast was cold but I discovered that the warming plate was not plugged in and when I told them they were very pleased ro receive the input.
Very close to historical center noisy
The breakfast was an amazing buffet and the building from the outside was very quaint. The room was disappointingly small, was next to the lift and looked out on a wall. It was only for 1 night so wasn't really a problem. I would ask for a bigger room if staying longer.
Location to shopping and historic district Difficult to actually locate the hotel...many streets in the area are pedsetrian only
The best experience was breakfast in the restaurant, a fantastic view over the lake in the sunrise. The room was newly renovated and very clean and the beds were veryt comfortable. Very short walking distance to the train station and the boats crossing the lake.
We stayed here for one night before heading to Italy. The room seemed very new and clean. The bed and bathrooms are fairly generous in size. Great built-in organization wall for hanging your clothes and parking your suitcase. Breakfast was good. The underground parking garage was large enough for our Audi A8 and was very convenient. Quiet location. Lots of things that are closeby, including a grocery store. Very cool decor throughout the hotel There is no safe or mini-fridge in the room. The bed was on the firmer side, but still comfortable enough to sleep on.
lovely big suite with fantastic view from balcony, good breakfast evening service in the restaurant was poor, waiting twenty minutes for menu. Too far from town to walk to other restaurant
The views of the lake, the spacious and comfortable rooms and the food We had to find our own way to our room. The receptionist didn't offer to help us and its a big hotel so we got lost before eventually finding it,
The room was big enogh and All the hotel staff werel very friendly and helpful!! More kinds of hams at breakfast breakfast Buffet would be great.
Beautiful views, lovely hotel for couples and families alike. Very relaxing, Friendly staff, bar area very nice, food excellent especially for a large hotel. Lovely big room. Too many levels, up and down to get to room
nothing in particular very poor room no. 407, poor breakfast, def no four stars.
No air conditioning and in room refrigerator didn't work. Called front desk to report but it was never fixed. Since there was no air conditioning, it was difficult to get to sleep due to having to keep the door and window open and the loudness of some of the guests in the very early hours of the morning .
Interior decorations, coziness, surroundings, brekfast bar. No bicycles or trailers for children
The view from the terrace was breathtaking. The staff was very professional and courteous. As the hotel is a bit far away from the city center, the hotel made arrangements for guests to take the bus to town free of charge.
Room comfortable. Food good. The hotel lacked an area set aside to laze around reading, sunning or sleeping.
It's on the quiet side of Lake Constance with a stunning view of the Swiss Alpes.
The breakfast buffet was great! The staff were exceptionally helpful and friendly. The bed was hard and uncomfortable.
The staff was very friendly and helpful, and the breakfast was very good. The room was very spacious - the hotel fit my needs perfectly. No complaints, very good place to stay.
Comfortable large airy room. Good breakfasts
the staff were very friendly, we felt at home.
Beds very comfortable. Staff very helpful, apart from one thing as below. Would have liked to have known at the beginning of stay that we could have borrowed items for the kitchen. We had one saucepan and no kettle, and were only told at the end that we could have had more. Chairs in room at table, felt unstable we sat on.
Very spacious apartment, very well equiped, clean, nice.
Hotel staff was nice, very helpfull and speaks good english. Rooms are big and there is a lot of parking places for cars on hotel yard. There is no cafee or restaurant, just a restaurant for breakfast.
The breakfast was excellent. The staff was helpful and professional. Ample parking.
The location was easy to fine and the size of the room was great for 3 adults. Staff were very accomoodating and we wish we could have stayed longer
Unusual staying in a listed garrison block. Huge stark white rooms with retro bathroom that provided a decent shower (unlike many other hotels). Staying in a residential area but a short walk across the river to the centre we really felt at home. Excellent breakfast, free parking and exceptional value. Local restaurant recommendations were good too.
The hotel is beautiful, the staff is great, the food is wonderful, the rooms were superb.
We really like the breakfast and also the staff's attitude.
really beatifull , the bedroom really comfortly. I will stay again there.
The very good menu (quality/price and plate making) in a pretty typical room and the receptiveness of the staff (despite we don't speak german). Quiet room in spite of the street. Cot (and nice menu) for our baby ; no extra charge for the cot (baby under 2 years old).
Friendliness of staff.
behind the excelent service that we encountered during our stay there i would like especialy to emphezise the amazing &excelelent service we recieved from Christina the manger of the hotel that offered ur the best service money can buy & always with a big smile . Thank u very much Christina .
Good for the price. Nothing special though. Need renovation. Breakfast was poor compare to all other hotels in Germany.
value for money, very suitable for travelling in north Switzerland where all the hotels are too expensive. nothing special, just small town. but we stayed only for one night.
Clean comfortable room and excellent breakfast. Great pity that the restaurant and bar were closed on Sundays. No information on website to suggest this.
very kind staff
The staff at both the front desk and in the restaurant were extremely knowledgable (excellent English, too!) and took care to add little personal touches that were very warm and welcoming - like fresh cookies upon arrival, offering coffee to go at departure, etc. The food served in the restaurant in the evening was outstanding, and the next morning's breakfast buffet was extensive and tasty, with a very pretty, comfortable, and cheerful setting, apparently newly-decorated. Free parking was a big plus, as well. The lighting in our room was inadequate and a little stark.
Staff very profesional. Nice and customer-friendly No
Good location for requirements
Staff very friendly and helpful.
Good breakfast and very helpful reception desk
centrallocation, friendly staff
All staffs were friendly, so I enjoyed the comfortable stay. The restaurant was excellent, especially beer and lam chop.
Position,kindness of staff, cleanliness, excellent breakfast, restaurant on site with very good food at reasonable prices The hotel needs a massive refurbishment, furniture quite old, walls too thin, not enough light in the bathroom, no air conditoned
Fully recomend this fairly new hotel, staff were incredibly helpful and nothing was to much trouble
The hotel ha very nice comfort' very good BREAKFEST.the stuff are very kind
Sight Seeing ,Walking Relaxing .A lot of places where closed beacause of the holidays. The chairs could be a little more comfortble for sitting .Great modern look ,Just a little to stiff
comfortable and clean rooms and hotel proximity to Rhinefalls, Stein am Rhine, Insel Mainau and Meersburg Two Star standard at 4 star prices. Busy road and filling station on one side and railway line on other (5 metres away) lots of road/rail noise and road fumes. Young staff smoking in public areas and fumes filling ground floor area. Enter hotel through the restaurant with no offer of help with luggage. Secure parking only available to small cars.
Very good service and friendly staff. Underground parking, good restaurant. The tram track runs in front of the hotel, which was a suprise as I opened the windows expecting to see the lake.
The staff were very pleasant,helpful and nothing was too much trouble. Really lovely people. We should like to thank them for making our short stay enjoyable. We just found it difficult to locate initially. Otherwise it was great.
Excellent hotel, would stay there again Food and water (10 euro a bottle) expensive.
Good restaurant, although very expensive Only downside is that there was no English speaking news channel on the TV
Location, serivce, quality of hotel and friendliness of staff
A wonderful experience. Room, breakfast and restaurant were excellent. Underground parking an unexpected plus
Breakfast room was very good. Not sure what you do if need help with rooms after 10 pm as no staff around at reception after that time and no sign say which number to ring.
no parking, no posibiliti to use bar becaause of local guests
very organized, and friendly staff
Although the room was rather small, it contained all the elements needed and It was clean and comfortable. The location was great and the staff was welcoming and helpful.
Good location, lovely breakfast, hotel has a few bikes for hire at 10 euros a day, very short easy journey into old town, good parking
Great breakfasts Pity there is no lift or fire escape.
We left to cycle before breakfast on our first day, the hotel offered us a packed lunch and it was ready for 6 A.M. very good.
The room was comfortable and good bathroom. The breakfast was also good. The location is ok and a nice 10-15 minute walk to the town centre.The pre booked parking was very good.I left a pullover behind and they are very helpful in sending it to UK We were there the weekend of the Spectacular and the hotel were catering at the event which resulted in them being slightly distracted.The restaurant wasn't open for lunch or dinner while we there. We couldn't even get a drink at the bar.
The famous breakfast No parking lot. Parking at the streets is nearly impossible.
das umfassende Frühstücksbuffett (Möglichkeit Saft frisch zu pressen, Eier selbst kochen, Waffeln, Lachs, etc); dass man gefragt wurde ob das Buffett abgeräumt werden darf; stets freundlicher Service; ruhiges Zimmer Frühstücksraum etwas eng, man stand sich im Weg