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The owner was very nice and very accomdating. Nothing
The lodge was a perfect retreat for us this past weekend. It was quiet and cozy, and and the owner was delightful. I really couldn't ask for more, and we will definitely be back soon.
We loved everything about Timber Haven! Hotel Employee was so warm, welcoming and accommodating! Cabin 7 was perfect for our family of 6 and we loved the outdoor eating area, play structure and the paddle ball. Breakfast was perfect--nice to take back to If we have to say something, we wished there were screens on a few windows so we could cool down the cabin without adding some friendly bugs but that is so minor :)
Mostly everything! The bed wasn't very good in the Willow room.
The Knickerbocker Mansion is an ideal place to stay in Big Bear! I had never been to Big Bear before, and the mansion's cabin atmosphere surrounded by beautiful trees and snow couldn't have been more perfect. The owners and staff were very welcoming and helpful and made sure all our needs were meant. We loved the cozy cabin feel and beautiful views from our room. Great breakfast, and conveniently located just a few minutes from ski rentals and the slopes. I highly recommend it.
The location was perfect -it was a very quick and easy drive to Snow Summit! We stayed in the Juniper Room and it had a little electric fireplace, which kept the room nice and warm. No matter what room you have you are in one of the couple cabins on the property, which is a nice change of pace in comparison to a standard hotel. Also, the man that we checked in with was very sweet and helpful. The Juniper room was very, very small. Just big enough for a bed, tv, small bench (for clothes?), and a bathroom. There is a small rack to hang some clothes, out of the way of your living space, but no drawers. The only way to control the temp in the room was by playing around with the ceiling fan and the electric fireplace, but we made it work. Also, the light breakfast that was included wasn't served until 8 am. This was a little odd seeing that people could be there to ski/snowboard and the mountain opens at 8:30 am. Unfortunately, we couldn't take advantage of the included breakfast. Overall, it was a cozy room and we didn't need much for our two night stay, so it worked out well! We would stay there again!
When we visited in October 2014, the new owners had just been there six months. They had added new carpet to all the rooms, and repaired or upgraded many aspects of all the rooms. This is a very "rustic" type hotel, but still very nice. The owners are very involved and interactive. You see them every morning at the (included) breakfast and are happy to help with any part of your trip. When we arrived, somewhat late on Friday, one of the owners actually walked us to our room and carried my wife's luggage. You just don't see this everywhere, even in Big Bear. It's a bargain of a price, especially considering they include a really nice breakfast.
Loved the friendly, welcoming atmosphere of this B&B, the fascinating history of this century-old mansion, and the proximity to the ski slopes. Also the included breakfasts were gourmet and delicious! WiFi was unreliable.