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The location and price were great! The mattress was very worn. High on one side , low on the other . Also key didn't work when I got to the room. Had to go back down and orcas late and I was tired. I hate when that happens :/
I like that the hotel was quiet even though it's close to tons of shopping and eating options. The only problem that I encountered was upon checking in. After I waited a brief moment, I greeted graciously, but then I found out that one of the computers was down and it had been having problems all day. The gentleman who was checking me in quickly apologized and immediately rectified the situation which was great.
Staff attitude and service No in-room safe
The hotel was very clean and very nicely furnished. The staff was very friendly and helpful. The bed was comfortable and there were plenty of pillows. There were only 3 elevators for the whole hotel, one was out of order, and there were 3 family reunions, 2 onsite weddings, and 1 offsite wedding with the friends and family staying there. When we returned from the rehearsal dinner Friday night there was a LINE to use the elevator to get to our rooms. My husband and I found a way to take the stairs. Which wasn't easy as the only carpeted stairs went from the lobby to the second floor. We had to take the concrete fire stairs to get to the third floor that our room was on. We ran into a similar problem trying to take the elevator down to check out on Sunday around 11 am, an hour before the official check out time. After waiting 10 minutes and having several full elevators stop on our floor, we opted to take an elevator up in order to go back down. There is no vent fan in the bathroom so the mirror fogs while you shower and then you have to wait until it dissipates into your room to style your hair or put on make-up. The doors that enable the rooms to adjoin are NOT sound proof. I could hear neighboring televisions, conversations, and…um…"other" activities… Overall I would not stay at this hotel again. There are several other hotels within a mile of this one that I'd rather give my money to.
The hotel bar is great for drinks but I would not recommend ordering food. It was cold, tasteless and the wait time was excessive. The remainder of the stay was excellent.
room was clean parking is far
It was clean bed was comfortable and was very convenient for what we needed.
Always An Excellent Experience When I Stay At the Double Tree. Very Clean, Cozy, & Worth The Money. N/A.
very competent people. The restaurant not very exciting for dinner, but very good breakfast buffet.
I didn't like there was only one washer and dryer for such a large hotel and that you had to go thru the gym to the pool I was disappointed that there were guest in street clothes in pool and not enough pool towels
The room, while not luxurious, was well designed, well maintained and clean. The people were well better than average, as they recognized me by name and as a gold member of their program, recognized that as well. Although that can seem like a picky thing, not every chain handles that as well. So, I'm sure they handle every guest at least as well, and are attentive to other details. It was a short, but nice stay. I'd recommend.. Nothing stood out as a negative.
The breakfast and friendly accommodating staff. Beds were not very comfortable. Carpets were stained and bedding was a bit worn out. Pool air wuality was so poor we couldn't swim.
It had a kitchenette Cleanliness. Location. It did not feel cozy like you might want on a getaway. The staff never smiles. Everything seemed filmy.. old peopke smoky smell. The blankets were like grandsons. Not like your clean grandmother like you grand mom who never gets company and dusts off the sheets right before yoyr about to lay down. I HAVE Stayed in a 77$ hotel with better luxuries. One night here and I checked out. Went to hayyat place...very happy