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The clean room and the excellent cleaning staff. The bathroom sink kept stopping up.
the Location to on the bay area was convenient for a business trip
Nothing had bed bugs I didn't like anything. It was awful
The free parking was a plus. Everything else! The towels in the bathroom were dirty, the tv didn't work, there was hair on the bed, the shower was filthy, everything in the room was breaking, the bathroom didn't lock, the walls were so thin you could hear the people next door talking, the free breakfast was disgusting, and the whole place was right next to the ghetto!!! This is the first time I have decided not to live in a Hilton or Sheraton and I regret it so much. Never coming back here again! I'm embarrassed for booking this place and making my friends stay here!
Poor and not totally safe neighborhood. At the motel many occupants were outside their rooms screaming and drinking alcohol. Room stank with bad smell, Floor needed vacuuming. Bathroom too small. No privacy, can hear next room's tenants speak. Weekend price increased significantly, probably to accommodate prostitution nearby.
Relatively clean rooms, usual provisions (minus a coffee maker) Phone didn't work so couldn't call to tell them that the WiFi cut out every few seconds--when you're on business and have trouble accessing the internet while away, makes for an aggravating stay; shower didn't drain, so filled up with water; evening check-in staff were courteous but day check-out staff couldn't be bothered; ad said HBO---no HBO; people hanging out outside their rooms at night talking at the top of the lungs--good thing I brought ear plugs; Poor and not totally safe neighborhood---didn't leave room at all after getting back from being out
Ilove how nice the staff was it was very easy to find it was bye the water I CANT WAIT TO STAY THERE AGAIN WASENT VERY MUCH PARKING GOT BACK KINDA LATE HAD TO PARK ON THE STREET MY CAR GOT SCRACHED
The staff was almost perfect. The front counter attendant was super friendly, courteous, and quick to check us in. His name was John and definitely was great. The location makes travelling to San Francisco fairly easy by car (25 minutes until downtown). The lake nearby (1-2 blocks) is very nice. The area doesn't feel ghetto, but definitely not super classy. There is graffiti/mural on the building behind the motel and it was so insanely gorgeous (my bathroom window had the perfect view of it). The place looks fairly maintained externally. Some Mexican guests next to us decided to blast some Mariachi/Folk Music at 2:30AM outside their room on an external speaker sitting in front of their room door for who knows what reason and we had to call the front desk and they handled the situation, but then our rude neighbors decided it'd be quieter to bring their speaker inside which made it even worse so after a second call the staff came to the room and told them in person to stop and then it was quiet. Situation was resolved in about 10 minutes in total. The paint is clean and doesn't look old and the outside of the building and parking lot also looked very clean. The staircases need some lights, both the adults (Sister and I) missed the last step coming down and luckily we didn't fall and just tripped. The bedroom we first got had hair on the sheets (I didn't personally see, but my sister had changed the room while I unloaded car and had a smoke). Our new room had used tissues in the drawer of the dresser. We had 2 Towels, 2 Washrags and 2 Hand towels for a 2 Double bed bedroom and it would definitely go a long way to do more washrags at minimum (I don't mind reusing towels, but not washrags and no washrag for face if you decide to shower). The floor had what looks like animal hair. So definitely if I had advice to this place, put out a ton of safety strips on the steps and lighting. Also, either fire your cleaning staff and hire some new ones, or start checking rooms they sign off on because they are not doing their job. Also, I would strongly suggest an enforced quiet time of 11PM weekdays and 12AM weekends and put a 1 warning policy before you kick people out. There are just some really small changes that would go a long long long way in improving the overall value in staying here. I didn't bother with the breakfast they offered (didn't even go in to look), but I heard it was pretty much slim offerings so a small variety increase would go a long way too.
The location. The staff was incredible unprofessional and rude and there were bugs in the room and on the towels. Definitely will never stay here again.
Liked the flat panel TV and King bed Room had an odor
there was nothing worth liking at this hotel. The check in was dealt with in the most unprofessional manner I've ever seen in any hotel. The uneducated, complaining, screaming check-in staff would have been comedy material if it wasn't for the fact they were responsible for getting me to a good night's sleep. The hotel was very rundown, moldy curtains, loud banging air conditioner, drunk guests on the balcony and walkways at 3am, smelly rooms. Overalll - flat out disaster and not even worth 1 star.
Staff is very nice no coffee at 05.30am