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I like the fact that the hotel was closed to everything that we needed from restaurants, bars and drugstores. The hotel staff were very friendly from the valet attendant to the front desk. Our flight got delayed and they were able to accommodate our check-in time. We understand that parking is an issued around the city but we thought it was expensive for the hotel to charge $45 for valet parking and there are a lot of homeless people walking around. I wouldn't walk around the city by yourself at night.
Es war sauber. Der Preis war unverschämt. Die Lage so lala und eher laut. Parken und Frühstück teuer.
The valet parking service was too expensive and too slow.
I loved the room and the space in the room. When I walked through the hallway it smelled so good....awesome experience!
Not safe !!! Had to park down 2 blocks in parking garage !!! No hotel parking like listing said !!! No deals like we were PROMISED FROM KYACK !!! You could tell our ROOM WASNT CLEAN...THERE WERE USED TOWELS EVERYWHERE AND WHEN WE CALLED TO COMPLAIN ALL THEY SAID WAS HUH THATS STRANGE !!!! Lame not worth it if your looking to go to a show and dont want to worry about your stuff...THEN DONT STAY HERE !!!! I work at hotels and this was by far one of our worst experince !!!
Staff was great took care of us and where on point which all the little details Needed more shampoo and conditioner!!...fit under my boob
Comfortable beds Not so friendly staff
Location was ideal for business, food & nightlife in downtown Oakland. 2 blocks from BART. Rooms are nicely updated while still maintaining old-school charm. Rooms are a bit snug and sink is in bathroom but c'mon people this building is 100+ years old. You're clearly not at a Courtyard Marriott, embrace the history. Surprisingly good water pressure for an older building. I stayed on second floor above the entrance and there was a ton of street noise that woke me up in the morning--trash pickup at 5 AM, loud truck running and pallet unloading for Smart & Final next door at 6 AM. Not really hotel's fault but something to be aware of--choose a higher/rear facing room or bring a loud fan. It was nice they provided it but breakfast was bare minimum. Staff was friendly but staff rushed through check-in as quick as possible. Shampoo but no conditioner in bathroom.
Perfect location. Went to a concert at the fox theater and right downtown. Parking is easy, even on the street is fine. Very safe, Oakland just has a bad rep
Affordable, clean and spacey rooms. Comfortable. No bath, but a nice big shower instead! :) Complimentary breakfast is rather primitive. Saturday night was noisy as a band was playing in the bar next doors (Halloween). Around 1 AM everything was quiet. The rest of the week was quiet as well.
The price was great. There was quite a bit of cleanser left in the shower, but it was clean!
Good for folks looking for a quick and quiet stay. The 'breakfast' left much to be desired.
Location Breakfast was weak
Very comfortable room and bed, friendly staff, good location near The Fox Theatre and lots of bars and restaurants. No hot water to speak of, wifi only worked for about 5 minutes.
Older, restored hotel, convenient to bart, friendly, helpful staff The bed was very much too soft, causing me lower back pain
-elevator felt a little sketchy; needs some maintenance
There for the California Bar Exam and the stay at the hotel was pleasurable (more than could be said for the exams)! Polite attentive hotel staff. Well cleaned and comfortable rooms. Location is perfect with uptown a short walk away for business and jack london square a short walk the other way for restaurants.
Strange experience altogether. Checkin gentleman was a little uncomfortably flirtatious while the morning staff person at checkout was unfriendly and curt. Elevator out of service and was only offered a free cancellation verses a discount. Incredibly noisy room, awkward layout. At $170 with tax, definitely not worth the overall experience. Would not recommend ot stay at again.
Cheaper alternative to the more expensive waterfront hotels in the area. Great food at the diner next door. Parking cost $15/day. You can hear people walking above your room if you're on the 1st floor.
The location was perfect! A couple steps to the water front where you can board the fairy to San Francisco. Staff was friendly check in and out was easy, bed was very comfortable. room was a tad outdated but was still very clean and nice. Hidden parking charges and fees
Bunch of you kids partying at midnight kept complex awake and management did nothing to resolve matter
Service at checking and checkout is outstanding. The desk person was so friendly, offering additional information. That made our stay more enjoyable. Finding ice was tricky.
No fault of the inn, but if you can't sleep through train whistles all night long, you won't like it. Otherwise no problems or complaints.
Comfy Beds, lots of parking, and quiet location. No waterfront entrance and only one entrance into hotel
Very clean. Friendly staff The price! It was described as a boutique hotel. Hah! A motel without the convenience of a refrigerator and microwave.
The inn was clean and it was less expensive than staying in San Francisco. The train is way too close and there are a lot of homeless people and sex workers around. The hotel is located in a strange area that has nice waterfront restaurants but also has a porn theatre and sketchy bars.
Our trip to jack london was great.the location was perfect there were plenty to do right outside our hotel.rooms where clean and bed where better than expected.front desk was the only down side we waited 1 hours because our rooms where not ready and we gotno apologies. Food next door at the butternut was great
Good place. Being renovated right now. Call before you book to see if they're finished.
This is a simple place with a nice courtyard and pleasant rooms. Nothing fancy but good. Central location. The furniture was a bit cramped for the space.
AJ was very accommodating and super helpful by getting us ferry times and recommending restaurants to eat. Extremely friends front desk staff. Room was very nice and we were pleasantly surprised to find a microwave and fridge in the room. We go into the Amtrak terminal late and walked to the hotel, not very far but still a little scary. Some people just asking for money.
Bed was comfortable. Staff was very nice. There were food containers under the bed so can't say they did a good job cleaning the room. The Wi-Fi did not work at all. I was unable to work while I stayed there. I will not book here again.
There was no hot water during my 3 night stay The complimentary breakfast was poor The door card did not work at times
Good price. Clean comfortable, no frills room. Attached to a fantastic country kitchen/soul food spot. When we arrived, they listed off everything they'd advertised that was under maintenance: the elevators, pool, gym, and air conditioner. If they had advertised these conditions in advance, I may still have considered it a good deal for the price but it was rough to get all that news after a long flight.
Location is great. Short walk to Amtrak, San Francisco ferry, next to restaurants & entertainment. Free Broadway Shuttle bus to Oakland BART station No Towels!!! No light bulbs!!! Desk staff said they'd send someone with towels & light bulbs. After repeated calls and promises of help, staff went off duty. Replacement staff said they were out if towels and had no one to help us. Rooms very dirty to boot. Pool in good location but empy
The location is perfect. The website for the hotel is misleading completely.
Right across the street from Jack London Square. Next to Everett and Jones, Chicken and Waffles and a half dozen other great restaurants.
Front desk staff were very friendly and helpful. Door handle didn't work. People living in vans in the hotel parking lot, getting drunk and yelling at each other all night. Bathroom floor was slimy/sticky. Cigarette burns in the comforter Just about everything (dresser, bathroom door, etc...) was broken or nonfunctional. Shower was gross. Toilet didn't flush properly.
Nice room size, friendly staff, free parking, continental breakfast, great location. Definitely would stay here again Our shower door didn't shut all the way so water leaked out.
Air conditioner didn't work, no towels or TP in room when we arrived, dirty & train was in front of hotel that went by until 1:30am Leaving
SO FILTHY & GETTO PEOPLE HANG AROUND PREMISES. HORRIBLE SMELL IN & OUT OF ROOMS. WE HAD TO GET $ BACK & FIND ANOTHER PLACE, WOULDN'T HAVE STAYED HERE EVEN IF IT WAS FREE THAT'S HOW BAD IT WAS. SLIDING DOOR IN OUR ROOM TO POOL WAS CRACKED IN 3 PLACES WITH TAPE HOLDING IT TOGETHER. NOTHING!!!!!!!!!!
Very close to great entertainment and downtown. Hotel staff was very accomodating. I was surprise they did not promote the dinner next store
Staff (the Hispanic one is good, the black girl was rude) were friendly and does her best to help. 1)The train passes right in front of the hotel, from 6am until 8pm-ish. Blows the horn every single time to warn drivers. 2)Hotel is in serious need of repair. Leaking faucets, damp carpet, ripped bedsheets., bad reception on tv. 3) no ice in the hall way 4) no towels provided until you asked for them
Close to downtown Oakland within walking distance of the Fox theater. Arrived late at 5:30 for our 3:00 reservation and the room was not ready. There were 5 other parties in the same situation. The receptionist didn't ask our name or gather any info from us (or anyone else in the waiting room) when we arrived. We were asked to sit and wait behind the people that arrived before us. After 30 minutes nobody waiting had been taken care of so we went up and told them we had a reservation and gave our name. We were given the same answer. We went to a nearby restaurant and came back an hour later...then our room was ready. They clearly needed a more caring/knowledgeable person working the front desk.
Location / Distance to City Center was great. The room was a bit small.
Very clean, comfortable accommodations. Great central downtown location for business. Nice hot breakfast included. Good value.