Would you like to save as your currency permanently or for this visit only?
The valet parking service was too expensive and too slow.
Es war sauber. Der Preis war unverschämt. Die Lage so lala und eher laut. Parken und Frühstück teuer.
I like the fact that the hotel was closed to everything that we needed from restaurants, bars and drugstores. The hotel staff were very friendly from the valet attendant to the front desk. Our flight got delayed and they were able to accommodate our check-in time. We understand that parking is an issued around the city but we thought it was expensive for the hotel to charge $45 for valet parking and there are a lot of homeless people walking around. I wouldn't walk around the city by yourself at night.
Room was extremely small compared the price if the room.
Staff was great took care of us and where on point which all the little details Needed more shampoo and conditioner!!...fit under my boob
Not safe !!! Had to park down 2 blocks in parking garage !!! No hotel parking like listing said !!! No deals like we were PROMISED FROM KYACK !!! You could tell our ROOM WASNT CLEAN...THERE WERE USED TOWELS EVERYWHERE AND WHEN WE CALLED TO COMPLAIN ALL THEY SAID WAS HUH THATS STRANGE !!!! Lame not worth it if your looking to go to a show and dont want to worry about your stuff...THEN DONT STAY HERE !!!! I work at hotels and this was by far one of our worst experince !!!
I loved the room and the space in the room. When I walked through the hallway it smelled so good....awesome experience!
The price was great. There was quite a bit of cleanser left in the shower, but it was clean!
Location Breakfast was weak
Perfect location. Went to a concert at the fox theater and right downtown. Parking is easy, even on the street is fine. Very safe, Oakland just has a bad rep
Very comfortable room and bed, friendly staff, good location near The Fox Theatre and lots of bars and restaurants. No hot water to speak of, wifi only worked for about 5 minutes.
Having driven up from LA, we arrived just after midnight. We called 2-3 hours away to let the concierge know.. the guy hung up on us. Luckily, he had left by the time we got there... Thomas, the night concierge, was awesome and extremely helpful! The next evening, we had some late night troubles with getting a taxi. I question of this "new" guy actually called... we waited for a long time. However, I really enjoyed having a 24- hour concierge... thanks for that. It's a "boutique" hotel... hence the room was tiny. HOWEVER, We slept well, the room was well laid out for being so small, and has all the fixins' of a regular hotel. Parking was across the street at the Convention center, but for a reduced rate. In the AM there was a continental breakfast, which was a nice spread. This hotel was right smack in the middle of downtown Oakland, on the border of ChinaTown. Which was great because "Fortune" Chinese is open late and 2-3 blocks away and delish! The area is very walkable, with stores and bars and restaurants nearby. See above...
Good for folks looking for a quick and quiet stay. The 'breakfast' left much to be desired.
-elevator felt a little sketchy; needs some maintenance
Strange experience altogether. Checkin gentleman was a little uncomfortably flirtatious while the morning staff person at checkout was unfriendly and curt. Elevator out of service and was only offered a free cancellation verses a discount. Incredibly noisy room, awkward layout. At $170 with tax, definitely not worth the overall experience. Would not recommend ot stay at again.
Location was ideal for business, food & nightlife in downtown Oakland. 2 blocks from BART. Rooms are nicely updated while still maintaining old-school charm. Rooms are a bit snug and sink is in bathroom but c'mon people this building is 100+ years old. You're clearly not at a Courtyard Marriott, embrace the history. Surprisingly good water pressure for an older building. I stayed on second floor above the entrance and there was a ton of street noise that woke me up in the morning--trash pickup at 5 AM, loud truck running and pallet unloading for Smart & Final next door at 6 AM. Not really hotel's fault but something to be aware of--choose a higher/rear facing room or bring a loud fan. It was nice they provided it but breakfast was bare minimum. Staff was friendly but staff rushed through check-in as quick as possible. Shampoo but no conditioner in bathroom.
Our trip to jack london was great.the location was perfect there were plenty to do right outside our hotel.rooms where clean and bed where better than expected.front desk was the only down side we waited 1 hours because our rooms where not ready and we gotno apologies. Food next door at the butternut was great
This is a simple place with a nice courtyard and pleasant rooms. Nothing fancy but good. Central location. The furniture was a bit cramped for the space.
No fault of the inn, but if you can't sleep through train whistles all night long, you won't like it. Otherwise no problems or complaints.
Comfy Beds, lots of parking, and quiet location. No waterfront entrance and only one entrance into hotel
The inn was clean and it was less expensive than staying in San Francisco. The train is way too close and there are a lot of homeless people and sex workers around. The hotel is located in a strange area that has nice waterfront restaurants but also has a porn theatre and sketchy bars.
Service at checking and checkout is outstanding. The desk person was so friendly, offering additional information. That made our stay more enjoyable. Finding ice was tricky.
Cheaper alternative to the more expensive waterfront hotels in the area. Great food at the diner next door. Parking cost $15/day. You can hear people walking above your room if you're on the 1st floor.
Bunch of you kids partying at midnight kept complex awake and management did nothing to resolve matter
Good place. Being renovated right now. Call before you book to see if they're finished.
The location was perfect! A couple steps to the water front where you can board the fairy to San Francisco. Staff was friendly check in and out was easy, bed was very comfortable. room was a tad outdated but was still very clean and nice. Hidden parking charges and fees
Very clean. Friendly staff The price! It was described as a boutique hotel. Hah! A motel without the convenience of a refrigerator and microwave.
AJ was very accommodating and super helpful by getting us ferry times and recommending restaurants to eat. Extremely friends front desk staff. Room was very nice and we were pleasantly surprised to find a microwave and fridge in the room. We go into the Amtrak terminal late and walked to the hotel, not very far but still a little scary. Some people just asking for money.
Good price. Clean comfortable, no frills room. Attached to a fantastic country kitchen/soul food spot. When we arrived, they listed off everything they'd advertised that was under maintenance: the elevators, pool, gym, and air conditioner. If they had advertised these conditions in advance, I may still have considered it a good deal for the price but it was rough to get all that news after a long flight.
There was no hot water during my 3 night stay The complimentary breakfast was poor The door card did not work at times
Bed was comfortable. Staff was very nice. There were food containers under the bed so can't say they did a good job cleaning the room. The Wi-Fi did not work at all. I was unable to work while I stayed there. I will not book here again.
Staff (the Hispanic one is good, the black girl was rude) were friendly and does her best to help. 1)The train passes right in front of the hotel, from 6am until 8pm-ish. Blows the horn every single time to warn drivers. 2)Hotel is in serious need of repair. Leaking faucets, damp carpet, ripped bedsheets., bad reception on tv. 3) no ice in the hall way 4) no towels provided until you asked for them
Nice room size, friendly staff, free parking, continental breakfast, great location. Definitely would stay here again Our shower door didn't shut all the way so water leaked out.
SO FILTHY & GETTO PEOPLE HANG AROUND PREMISES. HORRIBLE SMELL IN & OUT OF ROOMS. WE HAD TO GET $ BACK & FIND ANOTHER PLACE, WOULDN'T HAVE STAYED HERE EVEN IF IT WAS FREE THAT'S HOW BAD IT WAS. SLIDING DOOR IN OUR ROOM TO POOL WAS CRACKED IN 3 PLACES WITH TAPE HOLDING IT TOGETHER. NOTHING!!!!!!!!!!
Location is great. Short walk to Amtrak, San Francisco ferry, next to restaurants & entertainment. Free Broadway Shuttle bus to Oakland BART station No Towels!!! No light bulbs!!! Desk staff said they'd send someone with towels & light bulbs. After repeated calls and promises of help, staff went off duty. Replacement staff said they were out if towels and had no one to help us. Rooms very dirty to boot. Pool in good location but empy
Very close to great entertainment and downtown. Hotel staff was very accomodating. I was surprise they did not promote the dinner next store
Right across the street from Jack London Square. Next to Everett and Jones, Chicken and Waffles and a half dozen other great restaurants.
Air conditioner didn't work, no towels or TP in room when we arrived, dirty & train was in front of hotel that went by until 1:30am Leaving
Front desk staff were very friendly and helpful. Door handle didn't work. People living in vans in the hotel parking lot, getting drunk and yelling at each other all night. Bathroom floor was slimy/sticky. Cigarette burns in the comforter Just about everything (dresser, bathroom door, etc...) was broken or nonfunctional. Shower was gross. Toilet didn't flush properly.
The location is perfect. The website for the hotel is misleading completely.
Very clean, comfortable accommodations. Great central downtown location for business. Nice hot breakfast included. Good value.
Location / Distance to City Center was great. The room was a bit small.
Close to downtown Oakland within walking distance of the Fox theater. Arrived late at 5:30 for our 3:00 reservation and the room was not ready. There were 5 other parties in the same situation. The receptionist didn't ask our name or gather any info from us (or anyone else in the waiting room) when we arrived. We were asked to sit and wait behind the people that arrived before us. After 30 minutes nobody waiting had been taken care of so we went up and told them we had a reservation and gave our name. We were given the same answer. We went to a nearby restaurant and came back an hour later...then our room was ready. They clearly needed a more caring/knowledgeable person working the front desk.