Would you like to save as your currency permanently or for this visit only?
The staff was great Very hard to find the facilities in the hotel, the floor plan in the room wasn't great, the queen sleeper sofa took too much room, making very uncomfortable to walk around , the king bed was very noisy, the queen sleep sofa was very uncomfortable. The facilities were hard to find , the room was very far from everything , very inconvenient overall. Terrible experience
I love the location nice hotel, just not very well run. It has so much potential though.
The home like atmosphere. The kindliness of the staff. Very accommodating and helpful in finding anything that we wanted to do. nothing, would go back
The only positive about this hotel is " location" which is right by cannyons ski resort. They also have a " skiers service" which works like a charm. This is not an acutal hotel, it is a time share run by a management company. It does not have the same services as a hotel, the staff is mostly not helpful even rude, the house keeping never on time, the rooms not well-kept. There is not a nice place with good options near by or in the resot to have a breakfast. It is overwhelming big, loud and overcrowded. It is dominated by families with kids, it has three pools , one noisier and more impersonal than the other. The check in is at 4.0 ( do not count on anything sooner) where as the check out is at 10 ( they have an attitude if you ask for a late check out , the latest is at 11.0 with lots of attitude). The housekeeping did not clean my room till 4.0 PM the first day, the main door was stuck and the engineering did not show up for half an hour and after ten phone calls. Worst of all , the last night the alarms went off seven times , starting at 11.0 PM, no one came to our floor to calm the situation, we kept calling the reception which of course was busy. The last alarm lasted more than 20 minutes. There was not even an apology the next day before I complained, and when i told them why no one even came up to our floor to calm the situation down, the answer was that for resort with more than 600 unites, there was only one security guard and one person at the front desk. Does any one out there thinks this is acceptable for a large resort ? I will never come back again. The manager promised to return my money for at least one night, for the night we could not even sleep , let alone shaken, as of now nothing. If you have extramoney to throw out and be disrespected and aggrevated and not even get a proper sleep, you have to choose this resort. Of course , the next day, those of us who were paying customer were very upset ( not the time share people). In any other industruy, with this degree of misservice, we would have been at least compensated for our loss. Not even a sincere apology , not even a coupon for a coffee. There was no acknowledgment of the disturbing night the " Elk Lodge side" had the next day, one of the front desk people was even rude to me before he referred me to " justin " the manager. I was very unhappy staying there, spending a lot of money for being aggrevated. Could not ski or function the next day after that, after waking up over and over again by the alarms, no energy was left in me to be productive the next day. Just complained to the manager ( no result as of now) and get out of there.
Location, nice pool, hot tub , ping pong area. Bring a tool kit. Awoken two nights to chirping smoke detectors, then again the next afternoon. Broken ceiling fan and light, loose toilet seat that wouldn't stay up, loose toilet handle, missing hair dryer, door incorrectly keyed at check in. Two requests for a manager call that went unresponsive.
clean, friendly staff Nothing!
Worst. Service. Ever.
bed was comfortable room was not ready until 2 and a half hours AFTER checkin time Staff wanted to sell me a time share and made me sit through a 10 minute shpeil when I wanted to go to my room after being delayed over two hours because my room wasn't ready when I arrived after a long journey. Staff was more interested in selling amenities and time shares than my comfort and enjoyment. Place was way too big and there were families with small children running around mixed in with adult couples like we are. Parking lot is a long walk from the rooms in the building we were in. place was under construction but we were not informed until we arrived for a pre-paid room.
The amenities in the room were amazing. Small kitchenette, plenty of dishes. The steam shower was incredible.
The Hotel should provide drinking water to its guests at each room.
It was a wonderful experience! The staff was so friendly and even brought up a birthday treat for my friend. The hotel was very nice andthe bed was so comfortable! I'd definitely stay there again!
Very large room. Large jetted bath tub. Full kitchen with mostly new appliances. Room was very dark, the windows faced in towards the building. Very little natural light and the lights in the room were not very bright. The blanket and decorative pillows on the bed were old and smelled badly. Vending machines didn't take $5 bills, when I asked the front desk for change they were rude and said no. Front desk was not open a lot during my stay.
Awesome stay & nice rooms + great location.
I have been her before and love the location. The AC had been out for 2 weeks prior to my booking. I was not informed of this large inconvenience until day of arrival. "Randy@ told me it would 49 degrees at night and no problem. Randy was very very wrong. No upgrade was offer. Had to call kayak about the issue and it was to late to find a solution of equal value. I was compensated $25. Definitely need the AC
The pool area was fun for the kids. There was an open container of chewing tobacco left on the nightstand. Not so pleased since I had teenagers and young children with me.
Not exorbitant and close to ski mountain. Convenient parking. The staff was not particularly accommodating. Our bed was so uncomfortable I slept on the couch.
Loved the pool, the huge room, the ski-cabin comfort, location! Needs a little bit of updating. Bummed the hot tub was out of order.
Wonderful spacious room! It felt like I was in an apartment but much much nicer! Absolutely loved the decor, all the wood and rustic look and feel. Love the underground parking with a garage door. I felt safe! The male front desk employee was fantastic, very pleasant and friendly! TV/movie selection not that great. Just had HBO. Room had a DVD player but no option of movies to rent/borrow.
Welcoming home feel to room, with defined living area, bedroom. Whirlpool bathtub fantastic. Off season repairs being made should be disclosed, no air conditioning, would be nice to have a general guide to where amenities are in hotel and map of surrounding area with near by attractions, also no extra linens such as blankets available in room, pull out bed only had sheet, minor issues that can be easily remedied
Our one bedroom condo was perfect for a few days skiing. The location was great - across a parking lot from the lift. The condo had a full kitchen, large living room, 2 full bathrooms, and a large king bedroom. There was also a sun room with bunk beds and a trundle. This gave us plenty of room to stretch out and relax. Much better than being confined to a one room hotel room. There is also complimentary underground parking and Internet. Although not as luxurious as some other resorts, I far prefer extra room and not being nickel and dimed at every step. You could also buy discount lift tickets at the front desk. I think that some of the larger condos would be perfect for families. We used the fireplace and ensured that the flue was open but it still smoked up the condo and set off the Fire alarm. We figured that there must be a blockage in the chimney up higher. We called the front desk and someone came but the fireplace was never fixed and everything smelled a little smokey after that.
On checking in and without asking for it, the staff upgraded our room from a Studio to a wonderful 1 bedroom and we were pleasantly surprised. The grocery delivery was in our room and was super convenient not having to go to the grocery and take our precious time away from the slopes. Wonderful facilities for our ski trip, with the pool and spa on the same 3rd floor level which made it super accessible to use after a long day of skiing Park City and The Canyons.
My wife and I were upgraded to a 1 bedroom condo. It was a getaway from the kids and was perfect. It was a very romantic stay, but big enough for a family to stay.
The kitchen was nice with full size appliances. Jetted tub was good. Fireplace was a nice touch but we didn't bring our own fire log so we didn't use it. Carpet was dirty. The bedding was old and the 2 bed pillows were small and lumpy. The toilet would barely flush. Internet coverage was not great. The room had fresh towels on our second day and they emptied the trash but nothing else was cleaned. The pool and hot tub were full of unattended kids so we didn't use them.
The staff was very polite. The hotel was beautiful. It was a very comfortable stay. My only complaint would be the price of the food at the hotel. It was VERY expensive.
Chose the St. Regis for our anniversary and everything was top notch. From our Butler Tom, to the dining and atmosphere - if you are looking for an exceptional experience, the St. Regis is a good bet.
Good location in Park City. Room was clean with wifi. Room too light--blinds instead of drapes and lights from outside hotel glow in the room all night long. Bed not very comfortable. Also, the rooms HVAC seemed off with it getting very hot in the middle of the night and the system constantly turning on and off every few minutes. Hard to sleep with these issues so probably won't stay again.
Beautiful facility, nice pool/spa, friendly staff, cannot beat ski in and ski out. Enjoyed our stay very much. Room was spacious, warm, crisp clean linens, nice bath amenities. Not a good variety of affordable/quality food options in the Canyons area, but that is no fault of Grand Summit
Awesome place to stay with the family. Great staff and facilities. Ski to/from the door of the lodge. Great location in Canyons Village For some reason they don't leave extra toilet paper in the bathrooms. This small oversight is the only negative and would be SO easy to fix.
Personalization :), champagne in the hot tub, smores, knew us by name, rose petals in room :) Hidden fees
This is a beautiful place to stay. The facility is top notch. Stayed for one night in August and wished we had more time. Snores in the evening next to the pool! It is a short drive to Park City. The hotel is at the base of the Canyons.
Location and room size was nice. Service at checkin lost our reservation (I had it on my phone) but they did upgrade the room. Could not get housekeeping to come help with the sofa bed even after three tries. Could not get management to come to the phone or call us back. Overall it appears the Waldorf brand has gone seriously downhill making this hotel overpriced a great deal. Rooms where dated in appearance too. Avoid hotels like this that are more interested in selling timeshares than basic services.
Our suite was amazing! We loved our stay at the Waldorf. Great service. Great food.
This place is an awesome value. For our "guys only" ski trips in the past, we stayed in standard, cramped, inexpensive hotels far from the slopes. For just a little more, we stayed in a condo- a private master bed & bath, with a second (non-private) bedroom (bunk bed) and bathroom, a kitchenette, and a den... all within a couple of miles of Park City Mountain Resort and Deer Valley. The master bedroom had plenty of space for large suitcases & ski gear. The den has a fireplace, but we didn't use it. The kitchenette is very modern granite & stainless. Indoor pool and hot tub are great. They also have a free shuttle service to the resorts. The bathrooms are very outdated, but clean. The bedroom furniture was very worn down, but clean and functional. The whole place could use a fresh coat of paint. The heating/cooling system struggled. There seemed to be lots of popping pipe sounds, loud bathroom exhaust fans, and general rattles, but we never heard TVs or neighbor's voices.
I'm used to hotels coming in and cleaning, so after I came in after the second day I was surprised to find that they hadn't come in to clean.
Friendly staff, great location, and very comfortable. Best deal in town! Could be difficult to find parking at times.
First room they sent us into wasn't clean. Second room they put us in someone was already in there! Didn't comp anything or upgrade anything. Tried to get our money back for second night at noon and they wouldn't give us our money back. We will never stay there again.
This hotel was nice and clean. The rooms are great sized, the kitchen had everything we needed to make dinner. The bed was super comfortable and BIG. And the hot tub was AMAZING, and out balcony was secluded. Thanks for such a great stay Newpark! That we only chose to stay 1 night. The TV in the room was a little too small to see from the bed.
The pool Room feels a bit cramped
The room and overall building was clean and updated. Great location. Walking distance to restaurants, shopping, etc. Called before making our reservation online through Kayak to make sure we would still receive the military discount, whoever I spoke to assured me we would. Upon check in, the manager told me this was not possible and said we could get a discount next time (thanks?). We also had a room with a seemingly broken thermostat. The entire night it would not go below 77-78 degrees no matter how low we turned it. None of us got a good night sleep because of it. I advised the woman at the counter upon check out and she said sorry and the would check on it for the next guest. Super disappointed... Otherwise our room was very clean and nice. Customer service was disappointing...
I loved my stay, everything looked new and clean, it wasn't crowded or uncomfortable, everyone was friendly. Small workout room/pool area
Comfortable well appointed room- easy shuttle to the slopes; great restaurants etc etc....
The two bedroom suite was spacious and a great price. Jordan at the front desk was very helpful over the phone with my check in requests. There's nothing special about the pool.
Comfortable and well-equipped room, reasonable price for room on Kayak. Good maid service, responsive maintenance, comfortable bed, excellent centralized ski-in, ski-out location at Canyons Resort. Has ski check room with responsive staff. Covered parking garage at no charge. Front Desk staff and Check-in was absolutely horrible. Couldn't find my reservation, so sent me to other management company which didn't have my reservation, then back to the "Vail Resorts" desk. Note there were only six reservations on my check-in day....my name was clearly on the list. Front desk then tells me my reservation was "coded wrong"....well I didn't code it and don't have any control over that.. Then I was told I had to pay $20 a day resort fees which I had already paid in advance and were on the Kayak receipt. Fortunately I had my receipt with me or I would have been charged twice. Next my credit card provided for incidentals was charged an "authorization amount" of $1197 - with no explanation for the charges. I inquired with Manager - after 2 days Kristen responds it is a "security deposit" (room was prepaid through Kayak). I ask for a breakdown of the authorization amount twice via email but am ignored. I never could get this resolved, and even at check out they would not provide me a receipt , but promised that they would email it that day ---they never emailed a receipt. Finally the authorization charges were eliminated, after check out. In summary...although I requested the breakdown of authorization charges from the front desk multiple times and approached the Manager personally, I never received a receipt and never received a breakdown of the authorization charges from the manager or anyone. Overall front desk is horribly disorganized, some of the front desk staff are totally unconcerned with customer service, they attempted to charge resort fees twice and Manager Kristen never provided break down of authorization charges placed on credit card. I would not make reservations through Kayak for Sundial Lodge again due to the problems encountered and unresponsiveness of the Sundial front desk and management. There are several other excellent lodging options at the Canyons and Park City, and I will go to one of the others on my next trip. Please note Kayak offered a much better price on this room than resrving directly through the "Canyons" (Vail resorts) site....and the front desk and management problems were not the fault of Kayak. I will certainly use Kayak again, just not return to the Sundial Lodge.