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Excellent staff very courteious and helpful especially in the resturant Extractor fan in bathroom didnt work and no got it fixed even aftrer we had asked them to do so
the gym and pool no
this was a very good hotel,easy to find and a good central location that met all our needs.The breakfast was great and being able to sit outside with our morning tea on the canal side was a real bonus.The bar staff on the evening was also very helpful. The only slight problem was on our departure,when paying the bill it was different to the amount quoted but this problem was soon resolved with again very pleasant reception staff.
Comfy bed, good facilities
our room was lovely and it was a very romantic setting.I would recommend it to anyone,If I was to go back to ellesmere I would stay at the holiday inn.
everything was very good
I thought the staff were superb. Very helpful and approachable, they really are a credit to the hotel and made a lovely change compared to some we have stayed in.
good quality well layed out room
Drink pricing and pillows were poor
Great Gym and Pool, Lovely location & Great Room. Inability to give us the correct room service breakfast (failed both times we choose to have room service instead of going down to breakfast!).
Friendliness of the staff was excellent
Loved using the pool and sauna facilities and fond the room spacious and comfortable I felt the price for bed and breakfast was much more than it needed to be. The add on for breakfast seemed alot in comparison with the price just for the bed.
Staff at the hotel were great. I wasparticularly impressed with the night porter who arranged a taxi for me to get back to the hotel when all other attempts failed. Very nice room with balcony.
all the beds
The views and grounds were lovely. The majority of the staff were very helpful, efficient and friendly particularly in the bar and reception. It is not too well sound proofed, our sleep was disturbed by banging doors and large groups of male golfers who were a bit too rowdy and inconsiderate of others.
Hotel well layed out and normally I'm sure with excellent facilities. We have stayed at your hotels twice in the last 14 days both times poor room quality has been rescued by excellent customer services. The room had just been refurbished and smelt strongly of tile adhesive. Housekeeping /maintenance had forgotten to return the TV and desk light. we were just told sorry -no offer of finding us a TV. Morning paper did not arrive.Hotels need to pay more attention to detail to compete with other chains
Everything was excellent except for one thing --- the piloows were terrible!!!
The bed was extremely comfortable, lovely duvet and linen. We wanted to catch a newsbulletin on the tv, no news channels! The shield for the shower leaked so the floor was very wet. Corridors and public rooms too warm, restaurant and bar doors to the garden were open even though it was a cool showery evening.
The grounds were beautiful and the staff was very courteous.
The hotel was charming, grounds were tranquil and pleasant. Nothing, everything was lovely.
evening menu for both friday & saturday was identical not a good idea
Convenience, close to cities.Good parking. Large refurbished room
The staff were so friendly very smartly dressed and very helpful. The food was gorgeous and the staff in the restaurant were exceelent a credit to The Quality Hotel Chester
The check in staff were friendly, welcoming. The bar staf and restaurant staff were pleasant. The hotel was badly in need of a refit, very dated and tatty. The swimming pool had a moldy fetid smell. The lockers in the changing rooms did not lock and there was no soap in the showers.
Comfortable room good price for hotel with gym gym facilities being restored was not advised there would be no lockers etc when making reservation
some of the staff were ok the whole place was dirty in particular the so called health suite which was absolutly filthy. the standard of food in the restaurant was poor in particular the breakfasts which were never fresh and often left on the plat by myself and other guests. the hotel staff don't know the procedures it took me 30min to check out making me late for an appointment.
The helpfulness of the staff. We could hear the ain road form our roon.
The swimming pool was clean and reasonably sized. The bed was uncomfortable. Towels were a bit dated. Room was always cold on my return each evening as staff were always turning the heater off.
The pool it was very refreshing. The food was lovely and staff were very helpful. We will stay at a quality hotel again.
room was lovley,food excellent,enjoyed the motown evening,but dissapointed that we didnt have time to use the pool and saunas the bar and enterainment room could do with being a bit bigger and also some airconditioning in there it was so hot.
We took advantage of a special offer which made the stay very reasonable. The food was excellent and the breakfast huge!
Friendly hotel, the Manager is helpful and kind. Reception - members of staff upon check-in and out were very friendly and helpful and kind. Lovely location and views and beautiful building. Room was comfortable, clean, and nicely decorated. Bed was very comfortable. Food was very nice. Corridor outside room was very very cold - but it was exceptionally cold outside and the room was comfortably warm mostly. Shower wasn't so good (not power shower and the water pressure was very low). Shower rail had came away from it's support (bottom) - needs maintenance. Service by Bar staff in the bar area could have been more efficient. Service at breakfast on the Sunday morning when it was busy, was poor. There were no laid tables when we got to breakfast at 9 am and no-one offered to do so for us - we ended up sorting our own table and crockery and wiping the table off from the previous diners. No-one offered tea or coffee, I had to wait until I could get someone's attention which took a while. When my tea arrived it was served without a jug of milk and I had to go over to a relative's table to use their'S. The buffet had run out of eggs and I had to get somone's attention in order to ask them to bring more eggs out.
The hotel and the staff The booking. It didn't appear on their systems at all. The question below, 'Would you book a hotel online again'. Yes I would, but probably not through your site.
Lovely room, clean, comfortable and with very good facilities. Excellent breakfast. Good value. Would definately stay here again.
Very comfortable in pleasant setting
we attended a wedding and from the moment we arrived we were given first class service.We had a great time....
The restaurant service was excellent, the dinner and the breakfast were both superb. We would have appreciated two pillows each, there weren't any spare in the wardrobe.
Room had a lovely decoration, warm, clean and good sized bathroom with plenty of hot water and in good working order. Staff were very helpful with any request. Breakfast was really good. Remote control for the tv did not work I did let staff know so that they could check and see if it was the batteries.
food was excellent, summer sizzler deal was great value for money.
staff very helpful and friendly. the restaurant food was very good though slightly expensive. the windows in the bedroom were very ill fitting and draughty.
Friendly helpful staff and family atmosphere.
Bed was comfortable The drains were smelly in the bathroom
I am a Japanese and not good at English. However, the front women spoke to me very politely. No.
clean nothing, it was as expected
I thought the hotel was excellent value for money and the breakfast was excellent quality and planty of it.
The staff were friendly, the room was clean with all the ammenities you needed. Should you need anything during the night there was always someonem on hand. two warm in the room. could have some smoking rooms and possible room service for those people on there own, who mayy not wish to mingle with others.
When we arrived at Reception we were met by a very nice lady named Ruth (I think) and she made us feel very welcome. She also explained the whole layout of the hotel and facilities. We would have eaten at the restaurant but had already pre-booked as we were there for a birthday celebration. Overall I would stay there again.
friendliness and helpfulness of all staff especially Dawn (reception) who went out of her way to guide us to the hotel when we where lost in an unfamiliar area.
Problem over bookig resolved very well. Confusion over booking of 'twin/double'; taken as double when twin was required!
Comfortable beds, decent size rooms, good food, quiet If anything it was a bit too quiet. Little opportunity for people-watching!
Location Wifi not across the whole place as quoted
Excellent value for money, staff very friendly and efficient. Meals excellent. Only negative, not shown to room, would have been a nice little touch,
The price room and hotel shabby - breakfast v basic
It totally needs refurbishing. It looks very tired and dated. I was originally put in a room with just a bath and no shower and had to move rooms, which the hotel was fair about.
Location excellent food excellent,very quiet spot. Yes,Should be shown to room by staff ie customer care,en-suite bedroom no shower & no mirror over dressing table.
Quiet location. The size and standard of room.
Staff - very very helpful and pleasant. Food great - home cooked - makes such a difference.
Calm place, traditional decorations, kind staffs. It's not like any commercial modern hotel, but excellent for home-made relax.
Rooms in need of updating. Television onlypicked up one channel,