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The staff was exceptionally friendly and spoke English fluently. The hotel went the extra mile with a welcome package of bottle of local wine, fresh fruits and muffin. The restaurant dinner buffet was superb. The spa seervices seemed disconnected from the hotel proper and it was difficult to find out information about them as well as about other related activities going on in the area.
The location of the hotel is great - near Bonn and Ahr wine area. Close connection to the Spa is convenient. We do appreciate the lovely breakfast of the hotel. We didn't remember to order specially non smoking room (hardly ever nowadays you will get the room / the whole floor smelling tobacco in this grade of hotel) and the smell was recognisable. The hotel is a bit pricey for staying overnight. For elderly persons the hotel would be a perfect match with a lot of arranged programme with the nice price.
Hotel parking space limited. Access to public parking a short walk away.
Lovely town and surrounding area and helpfull staff geared up for the older clientele
Its a beautiful building and the spa is wonderful The rooms are small and out dated. More like a 2 star not a 5 star
Position was excellent across pedestrian bridge into town centre. Has sanatorium facilities in the building for those who enjoy such things. Not really geared to passing trade. Car parking is sufficiently far to get soaked in the rain. Charges for internet are outrageous.
Excellent location, nicest area of Bad Neuenahr Friendliness of the staff, very helpfull and knowledgable Breakfast buffet Warm pool, excellent for relaxation after a bike tour along the Ahr Definitely not a 5 star room and bathroom, outdated with obvious signs of wear, lack of basic amenities you would expect from a 5 star hotel Small and hot room
friendley staff and fantastic food
easy parking, good breakfast, friendly staff, nice quit room, easy access to nature but also to highway
The location was such as to be able to walk into the town without any problem but not too close to any noisy distractions or busy areas. A great mix of Restaurants are within easy walking distance if you don't eat at the Hotel. The staff are excellently well presented and very helpful, the breakfast is good and leisure facilities are ready on site straight away.The secure undercover parking is also a very welcome asset.
a pleasant and wonderful atmosphere. everything was fine.
Excellent quality of room.
Very plush and comfortable Staff were disinterested to learn that one of my party (my brother-in-law) had recently died and wouldn't be joining us. Their response: "You can't have a refund"! Also, we found it impossible to reserve a table for our evening meal. We tried for three nights and couldn't succeed.
All excellent. Staff all very friendly and did their very best to understand our requirements (in English) and do what they can. Bar Man very good and service excellent. Nice touches with the baby (wont spoil the surprises!!)
Location was excellent and great variety for breakfast.
Good welcome; comfortable and very clean room. Staff very helpful. Breakfast good. Airco quiet. Wonderful location and views. Hotel follows the landscape and is unobtrusive and well thought-out (even though you have to get used to the layout).
friendly staff, good kitchen, good breakfast a little difficult parking
Every one of hotel people is wonderful. I felt they looked pleased to serve us a nice service. Nice people, their fine foods & wine without exaggeration and spa reluxed and comforted me very much. nothing!
it is a very friendly, family-owned, old world hotel within a short walk of the center of the town. excellent restaurants nearby.
The friendliness of the staff, the clean swimming pool, the breakfast buffet the average age of the guests was a bit high
Friendly staff. However, the room had no minibar Yes. My room had no minibar- No good
Smiling faces of the hotel owners and the staff. very good dinner. Probably a little bit bigger room and looking to the river.
Great friendly staff. Lovely pool and grounds. Good food. Excellent value for money. Family run feeling. Yummy breakfast with lots of choice. Pretty views, rooms were comfortable and had extra touches like slippers and fluffy bathrobes, bowl of fresh fruit, etc No.
We loved the position of the hotel and the view from our room. We wish there was information leaflets about your hotel facilities available in English. We came to attend the GregoR Lersch floristry demonstration and chose your hotel because your website had booking details in English but there was no information available in English at your hotel. I know that other florists from England would be encouraged to stay at your hotel if more English information was available. A lot of English florists attend the Gregor Lersch event each year.
Not speaking German, I found the hotel owners and staff considerate, patient, and somewhat conversant in English, giving me little difficulty in my associations with them. My room was lovely with a stunning view of the town and the grape-vined covered hillsides. Services were exceptional for the price and superior to those comparable to hotels I have frequented in other countries. As I needed to leave very early on my last day, the hotel owner, just beginning her day, stopped what she was doing and provided a light breakfast for me. That was much appreciated. The only shortfall for me personally was the lack of complimentary wifi. I was unable to use my phone for the internet because their wifi service was only by subscription. (They did let me send an email on their office computer - that was nice). But as far as my further ability to communicate by phone or internet, they said I would have to subscribe to TMobile. Even if I had wanted to do that, I couldn't access the Internet to do so! I would suggest that complimentary wifi be part of the services provided to guests. It's become a standard in the modern world and business travelers expect it. As everything else was impeccably presented, this was acutely lacking and frustrating.
Location near the center of town. Staff did have some knowledge of English, although the patrons are almost all Germans. No.
The hotels staff is friendly. The bar is in the cellar but nice to have a drink in German atmosphere. The hotel is out-dated. We were just staying here for one night on our way further south, but it is not something I would recommend for a longer stay.
the location in combination with the nature the breakfest could be improved
We arrived late, had a very good dinner (fish from the lake) on the terrace and woke up the next morning to enjoy the view of the cathedral and the beautiful surroundings. My husband did not want to leave.
The location and the helpfulness of the staff The location, whilst beautiful, is remote
We would like to stay at this hotel again and more than for one night because its location is absolutelly perfect, romantic and comfort for both aim touristic and business. We will recomend this hotel for our friends.
Restaurant, the food was excellent! also a good breakfast buffet. Staff very helpfull
excellent service , good quality for the money no
all round good experience parking was near by but this was known in advance
Location from the Hotel ist fine nearby City and The Room very Quiet.
Quite, friendly, comfortable, central to our travels Parking
Friendly, helpfull,and Clean
Restaurant very good with excellent service. Room was rather small with a poor layout. It was however clean and comfortable
The very friendly staff and excellent location of hotel The breakfast was to expensive
There were only 2 twin rooms, the other 2 were doubles, and people had to share beds - not good
peace & quiet no information in English & limited breakfast range
Location of the hotel is great. There is plenty of room for everyone. Bar is very cosy. Egg waiter only there on the weekends although you could still ask for eggs cooked any way you wished.
Friendly staff. Very comforable beds. Room was a little on the small side and traffic was only a matter of a few feet from the window.
I found the hotel to be clean and tidy and the staff were polite and friendly. There was nothing to dislike about the whole experience
Hotel was clean and charmingly decorated. Bathroom was large and included a whirlpool bath as well as a shower, and heated floors! The bathroom in the room was down a steep spiral staircase, which was hard on our senior knees, and middle of the night trips to the toilet.
Extremely Clean Hotel, Friendly staff, great breakfast, good location for those arriving by train.
closeness to the station, its simplicity, its a small cozy hotel can't remember anything now
frthe location is very good,the hotel is very clean and the staff is very friendly no
The hotel staff was very friendly. Nothing
Room 12...excellent..spacious, big bathroom..not on the main road
A breakfast with all you may want. No elevator in a tree floors building, stairs at the entrance, not wheelchair friendly, and a very very hard mattress, and the room was not soundproof from the inside, voices in the hall at two o clock in the night, and doors slamming.
The hotel is facing the Train Station.
Small hotel in the middle of Ahr River wine area.
Host was very friendly, polite and made us feel very welcome. It was a little difficult to find but apart from that there were no bad points!
A real find! Beautiful rooms, wonderful view, quiet. Proprietor very helpful and friendly. Unprepossessing exterior gives very little idea of what the hotel is really like. Good restaurant within walking distance.
very nice family hotel close to golf and nature. Very friendly people
Staff could not be more obliging. The rooms in which we stayed were spotless, comfortable and had a fabulous view of the surrounding wooded countryside.
Very good location, beautiful natire, very nice and helpful people working there,excellent light, large and very clean room No bad points at all
very quiet, superb rooms, excellent friendly lady running the hotel.
Just about everything, not much not to like. room lovely, food good, staff very helpful. Had to go home would have liked to have stayed longer.
Booked an Hotel that was reasonably priced close to the Nürburgring and had parking.Did not expect a hotel with this quality of decor excellent breakfast and helpfull staff will stay there again. Extractor fan in the bath room was noisy
Friendly owner, clean room, free parking, good view from the room internet is not available in room
Very comfortable hotel offering excellent service and warm hospitality. Highly recommended.
Everything was perfect. Very friendly staff; Excellent accommodation.Fantastic location in the middle of the old city. Breakfast buffet with a lot of delicious foo.
1/ The proprietor: he was attentive and thoroughly helpful. 2/ Bathroom: recently re-furb'd - much appreciated. 3/ Breakfast: comprehensive selection, and very well presented indeed. We could not fault this hotel
The owner has something to teach all of the hotel proprietaires I have ever met about hospitality. He went out of his way to ensure that I had everything I needed and took advantage of his beloved region (which is beautiful). I liked the sort of honor system for drinks outside of hotel hours and his efforts to find what I like to eat. A little far from Bonn for business travel but worth the stay to get out of city hustle and bustle.
Helpful staff and a good location with clean and well furnished rooms. Nothing to complain about.
Very nice couple runs this hotel. They were especially helpful to an english speaker who didn't know much german and explained how the nearby thermal bathes work and offered a jacket for my stay in case I got cold. There is also storage for bikes if you are on tour. The restaurant around the corner is also especially good.
the aparthotel has a fine bathroom. It is clean and much space. No
Guy from bar should talk a little less loud and stop selling wine during breakfast
The owner and his wife were lovely. Informative about area, kind and happy to please. Would prefer to have new individual liquid soaps etc not large bottles that have been in use.
The staff were very friendly, the room clean and the breakfast generous. The hotel was situated just 200 yards from the centre of town but in a quiet location. In terms of decoration, the combination of old and modern didn't quite work.
Very pleasent owner, we were quite late arriving and he was quite happy to wait up for us. Hotel was in a quiet area, not many restaurants for evening meals but close enough driving distance to bigger towns with more amenities. Cleanliness of rooms was good, breakfast was good standard continental. In the hotel room there was an information booklet, it would have been really useful if it was translated into English.
We received a warm welcome and excellent service throughout our stay, including suggestions of things to see and places to visit.
We chose this hotel for our trip to the WSB round at the Nurburgring as it was fairly close by and in a nice location. When my wife had problems with a dental filling, the lady owner, although she spoke very little English, very kindly arranged an appointment at the local dentist and was extremely helpful. The hotel was clean and tidy, and reasonably priced with a good breakfast (continental) included in the price. The only slight negative about this hotel is that the rear terrace and garden area needs a good tidy up and the attention of a gardener.
Very welcoming staff although arrived late for check-in. Nice touch to the hotel rooms and ideal location for nurburgring or castle trip. Garden could be kept better as it really has potential and a nice view. wireless internet did not work
Very quiet, comfortable beds, free wireless internet, buffet breakfast
I lov3ed the room and the small town. The staff is friendly, the room impeccably clean and the breakfast tasty. I liked the fact hat I could use my laptop there. NO:)
Good location to the Nurburgring. Very nice breakfast too. Staff not too fluent in English. Village very boring where hotel is located.
Friendly staff Very clean room and hotel excellent breakfast situated in beautiful area and easy to reach Bed not very comfortable
quite, freandely, perfect for relax
Good value for money. A Fridge where you can take the beer you want for low prices. Proper!
The freindliness for the staff No.
friendly personal the wifi works in about 3 meters around the reception. This is a joke. They know about it but nothing has changed.
Staff very friendly and helpful. I was able to order food late in the evening which was much appreciated.
The hotel staff were wonderful and most helpfull. They went above and beyond what we expected. A kettle in the room would have been a welcom addition
Its excellent location just outside old city walls of Ahrweiler, with easy walking access to bars/restaurants/cafes/shops; its proximity to the Red Wine Walking Trail and other beautiful walks; above all its comfort, cleanliness, and very friendly and helpful welcome. Can't think of anything at all that we didn't like.
Very friendly family run b and b,room a little basic but well located hotel.Internet not available in our room but accessible downstairs and we were to lucky get a parking space outside as only a few spaces.located right by one if the four medieval tower entrances to the lovely old town. No lift available and b and b located over three floors.
Staff were friendly and helpful, also spoke English. Hotel was near the lovely walled city/village area which was also covenient for dining out. Breakfast was lovely. Blinds instead of curtains for bedroom didn't keep out enough light.But this was not a severe critcism.
The host was most gracious and helpful The hotel clean and very quite. The old wall city was beautiful to visit as were the hillside vineyards. (one of the few places in Germany to grow red wine grapes). The breakfast was tasty and filling. I was there for the German Grand Prix race at Nurburgring some 30 minute drive.
A very nice feel to the hotel, highly recomended
Excellent staff, condition of room, view. Cannot fault!
The owner, Iris and her family were fantastic and breakfast terrific! So welcoming.
Manager spoke excellent English and was very helpful.My room had a balcony with a beautiful view of the old, walled town. Breakfast was a high quality buffet.
Great staff and good breakfast. About 30 minutes from the Ring and a nice drive.