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The staff is super friendly, competent, and welcoming!
The room was very big, confortable and clean. Staff was friendly and helpful. Good breakfast.
friendly staff, good breakfast, bike service very good
When I opened the door of first room we were checked into I was a little surprised to see someone else's cases and handbag there. I didn't venture further in case I ambushed someone.
nice big rooms, comfort, minibar the daily cleaning of towels; Italy is a dry land and you should give the residents the option to use their towels for multiple days
We thought the rooms were great, staff were very friendly and helpful. Claudia and Chara I have to say were top class, very friendly.We would stay in the hotel again. Sandra Owens.
large rooms, friendly staff also offering good advice on restaurants in town and sights of Ferrara, large breakfast choice
Supermarket in the ground floor.
Hotel Touring has a perfect location: really 10 steps far from the castle! Staff is very kind and careful: they gave us a map of the city and a book guide free of charge on arrival. And they offer us free newspaper in the morning. Breakfast buffet offers a wide range of food. Rooms are a quite old, but clean and perfectly working.
not so much.... it was not clean at all. Absolutely not confortable: the bed which it was supposed to be double had two single mattreses which where not divided at the middle (you can image how good we slept). I dont advise to anybody this hotel.
Hotel staff, room No.
The location of the hotel is excellent, the room was always perfectly cleaned and the staff is very kind.
Nicely situated very close to Ferrara castle and city center Very small shower (60 x 60 cm?)
Very nice and pleasant. Very good location.
What an amazing location! A beautiful castle right outside our window!!! The staff were helpful and the facilities were excellent. Breakfast was delicious.
Friendly and comfortable. Good breakfast, Bicycles available. Great location.
The hotel is placed exactly in the heart of Ferrara. Another good thing about hotel is that they provide free bicycles to guests - it's wonderful, as everybody in Ferrara drive bicycles. The hotel staff is extremely helpful. The breakfast is good. None.
The location was perfect. We loved the castle view and walking from our hotel in the area at night was one of our favorate memories of Italy. The hotel was very nice and we felt at home. No.
The location was perfect, the breakfast was good and plentiful, the stall spoke good English and were helpful. Annex where we stayed was distance away. Wi-Fi did not work as advertized.
Everything about this hotel was great, I'd give it 5 stars.
Very friendly staff and a great breakfast. They had bikes we could use to roam the city. A central location with inexpensive parking nearby. Can't be beat... A bit hard to find since it is on the square and there are no indications that you can drive there.
location and the facilities our room was behind the lift and next to the cleaners laundry - so lots of chatting in the morning - avoid room 308
Breakfast is super, and very nice view to Tower the bathroom is small..
It was a very good location for my business trip, close to the industrial area. There is a Roadhouse Grill just out the door. The free wi-Fi connection is not good. The first room I was gived had a too poor connection, I was close to change hotel. The new room I was given had a better connection, but still not good. Next time I will try another hotel, I need the Internet for my job.
Breakfast, (good) pizza delivery serivce, good location if you travel by car.
We had a very nice stay with pleasant staff, nice and clean rooms and a good breakfirst to a reasonable price. No
quiet, clean, friendly staff A longish walk to center city.
Friendly helpful staff, welcome drink. Convenient location next to supermarket and restaurant and easy to find. everything worked well and the breakfast was good.
Very good breakfast, comfortable.
Quality/price is good
It was good to have a kettle and tea/coffee available in the room. The advertised free shuttle bus was not available, as it was broken down.
We used this as a stop-off between Verona and Pisa -- it was very functional but lacked any extra comforts. The cleaning was done but not complete -- our room had only half the pillow cases we needed and the room smelt of cleaning fluid.
The town of Ferrara was so wonderful that everything seems bathed in a rosy hue, so we may overstate the hotel which is adjacent to the Este palace. It is a design hotel built, we thought, within an ancient building tho that is not obvious from inside. Rooms are minimalist but with adequate storage space. Restaurant is excellent and breakfast is good. Staff are agreeable and helpful. A free to use computer is available near the bar: better than the computer operated one in the room which befogged us.
It was wonderful overlooking the magnificent castle and just minutes away from the centre of Ferrara
The hotel was centrally located. The front desk was helpful. The room was modern and clean.
Good location. Appartment rooms are very big and comfortable for fair price. Restorant of the hotel is very nice too, but be prepared - expensive (50€ pp)
Very nice hotel - convenient to the Este Castle. Thought I did verything I was instructed to do but still got a parking ticket.
Ideal place from the point of view of an arrangement, the big pure number, an excellent bathroom. Parking presence in the pedestrian availability. Breakfasts very modest
Beautiful location and view of the Castello, helpful courteous staff, inexpensive parking. There was a peculiar and unpleasant smell in the room and bathroom, possibly from the plumbing. That was annoying and unlike the rest of the experience.
Breakfast staff very friendly. Fabio on reception very nice to our daughter. Excellent location The water was cut off on the day we left. We asked for a small bottle of water to be sent to our room so we could brush our teeth. On checking out, the hotel wanted to charge us for this! Not 4* standard in my opinion
the location no guarded parking, too far away no attentive service, minimum consideration no water pression in the bathroom
Really nice staff. Hotel is in centre of town. We were there for the wonderful noisy Busker Festival but our room was dead quiet, Easy to use safe no extra. I really can't think of anything except the fact that I read that there was no internet point. I suppose I might have used one but really it was a luxury not to have one for 5 days.
A most excellent hotel, close to the lovely city of Ferrara. The room we were given was the most creditable attribute of this charming hotel.
This is an excellent hotel and the price is quite a value. The hotel's interior and the rooms are nicely appointed, the staff are friendly and helpful, and the breakfast is ample. In addition, free wifi is available in the lobby--a nice surprise since the booking.com description says there is no wifi available. I cannot imagine a nicer hotel for the price. Though wifi was available in the lobby and outdoor patio, it was not available in my room. But that gave me an excuse to sit out on the patio and enjoy the fresh air.
My girlfriend and I have chosen the hotel for the anniversary and we were very satisfied with our choice! The hotel is very romantic, homy, well-kept, and it corrisponds comepletely to the four-star catagory!..
Excellent, stylish, quiet location in the historic center of Ferrara with an aristocratic, familiar atmosphere. Very friendly, helpful staff. Safe closed private parking in 3 minutes. Very difficult to find and reach by car (in the restricted downtown area full of one ways). "Cost saving" breakfast.
Location and comfort are exelent and we enjoyed both. It is in the heart of the city and it is very peaceful, well for rest. The court is nice. There is no shoe brush. There were no salad and eggs for breakfast.
Charming atmospher in a beautiful historical building - beautuful courtyard.
Centraly located, clean, neat and classy, friendly. Perhaps the air-conditioning may work a little better - in that time's tremendous heat.
clean and spacious room, modern bath, good choices from large breakfast buffet, helpful staff limited foreign language capability at reception; high fee for car parking 30 Eur p.d.
Easy access to the historic buildings that we wanted to see in Ferrara The bath was chipped
It is near the highway but calm.
Breakfast It was advertised as 15th century building. The only building which even resembeled anything close to that age was the entrance gate. Would never think it was a 4 star hotel. The cleanliness was poor as there was a garantee label of cleanliness rapped round the toilet sit, yet when lifted it revealed human excriments???
hotel very modern, staff nice, breakfast good difficult to find, when you leave the highway turn left not right as the navigators show, quite expensive resturant with small range of dishes
Excellent breakfast, close to the highway, easy to find. really inexpensive
Location of hotel is excellent for people who need to finish job or some exhibition in Ferarra or Bologna. Area where hotel is located is poor and recomend this hotel only for the business people who need quiet place for stay on one or two nights.
The staff did not control the school party that stayed their at the same time and ignored the fact that I was repeatedly kept awake and when I got to sleep I was woken at 4am by kids banging on my door
The hotel is very near to the Highway and is very easy to find. Breakfast is good :)
Very helpful and friendly staff; excellent location in centre of town
The facilities were very good, the position was excellent in the city centre, the staff were very friendly and the room was very clean Either the air conditioning wasn't working or I couldn't work out how to use it. There were no instructions. I like fresh air so slept with the windows open and was bitten by mosquitos. Maybe the hotel could provide instructions for technophobes like me.
The staff were very friendly and helpful... my wife and I arrived with our 2yr old. Although I'd put my daughter on the original booking request, she didn't appear on the reservation. The minute the receptionist saw her, she upgraded us to a larger suite without us asking, saying that our original suite wouldn't have been big enough. We arrived Thursday and left Tuesday. We didn't see the maid once - not good when you have a young child, dirty nappies, etc
The apartment was near the centre of Ferrara and the hotel staff were very helpful. We had to leave a deposit of 300 Euros in case of damage and also pay for the apartment when we checked in (which I paid for on my credit card). When we checked out the deposit was returned in cash on the last day of our holiday, as they said they couldn't reimburse my credit card.
Everything, except that a service fee of 60 Euro was charged during booking, in contrast to the descriptions on the webpage before. It appeared on the last page of the booking process. Probably, this is not the hotel´s fault though, but of booking.com.
location It was not enough light in my room (electricity)
hotel staff is very friendly
Great location and value for money.
Great location, nice room, very comfortable, very good breakfast, friendly and helpful staff. All was good.
The rooms were nice and comfortable. Very quiet. There were no bathtubs, only showers.
Friendly staff. Good breakfast. Everything in order.
Very quiet, sure of a good night's sleep
the restruant was excellent with good varied menu and breakfast equally as good and varied hot and cold nothing
I have been a lot of times in Ferrara, in a 3 and 4 stars hotels but, this really is the best one! The price is excellente, the rooms are very big, they have a Internet Free, the cleanliness was better them one 4 stars and very comfort! This hotel really deserve to be a 3 stars hotel!
Clean. Handy location for centre of city. Upgraded to larger rooms at time of booking but price we paid via booking.com didn't appear to reflect appear a reduction on price advertised on room door (65 euros per person) - unlike other hotels i'VE booked via you where i've saved a little on room rate. But room was bigger than standard single so no real complaint Rooms a bit bare - vast and empty with bed, tv, immense wardrobe and not much else. A few pictures on the walls would cheer things up a bit! Also decent chair rather than basic office type chair. A stand or somewhere to put suitcase would be a help. Also a bit cold (marble floors chilly in november!) would have liked a bit of central heating.
Very nice and helpful staff, clean and spacy rooms, quiet rooms, the great location in the city centre. No.
Lovely place, wonderful staff, nice atmosphere, breakfast much better than average, with fresh fruit among other things. Perfect in every sense.
This hotel was a real find and we loved it, the stafff were very friendly and helpful, and the position in the centre of Ferrara could not be better. The room was comfortable and the breakfast was lovely, served in a lovely atmosphere. We will definitely go back here. It would have been nice to have a bath but thats not really a criticism as most hotels we have stayed in don't.
Very good for its price range. There are three major things my wife and I require of a hotel - cleanliness, quietness from outside noise & traffic and helpful staff. This hotel came out with top marks in all three areas. The breakfasts were also very good.
Great central location + very friendly staff
The staff, are excelent
A very pleasant hotel, ideally placed for easy access to the main town attractions, and yet very quiet and peaceful. The rooms are very comfortable and breakfasts are excellent.
It was the quietest hotel we have experienced. It was so clean. The decor was outstanding. The breakfasts were very full with a lot of choices. I had absolutely no allergy reactions. We could sleep with the window ajar. The lighting was dim, except for the overhead light. It's such a small issue.
Staff were very helpful
Clean hotel. Had an elevator. Staff was very pleasant and helpful. Wonderful breakfast. Nothing
The friendliness and helpfulness of the staff, the clean and comfortable room and hallways with paintings, the extremely clean bathroom facilities, clean and comfortable bed and fresh breakfast. The ;old style' furniture of the bedroom although it was clean.