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The reception staff were very helpful. The indoor pool and facilities were good. Room was clean and shower was great. The buffet only menus with no warning were a shock. No other restaraunts nearby without driving.
The area is very quiet and relaxing plus the staff is really helpful.
The staff were very helpful and all spoke very good english. Anything you wanted they were happy to assist with...they gave us everything from booking a table at a restaurant, maps and specific directions and phone numbers and contacts if we got lost! The hotal was beautiful! no, i can't think of anything! everything was great!
The hotel has a 4 star outlook but in fact everything there is very disappoiting. The quality of the service was unacceptable, the beds were cheap and uncomfortable, and outdoor swimmingpools are tiny, the sauna and turkish bath do not work properly (turkish bath has a stinky smell). The hotel is not convenientely located unless you want to go there to play golf. I had booked for two nights and then decided to check out after the first day.
indoor en outdoors pool, excellent breakfast buffet. Centrally located for excursions to Sintra and Lisboa. The address of the hotel that booking.com provided turned out to be incorrect. For those with GPS, it should be: Rua Mato da Mina no. 9 in Sintra.
The room size Noisy clean services in the hallway and other rooms well be 9am. Poor service at the pool, lack of armchairs and toals at the pool site. Pool area to crowded and not taking advantage of the lawn area
My experience was that hotel and staff was family (children) friendly and tolerant. My two boys loved it which was exactly what I'd hoped for.
Relaxing enviroment, nice views to Sintra and friendly staff. Too crowded. The pool and dining room could not cope with the nunbers. No sunbeds left and had to que to get breakfast. Also could not have dinner as it was booked by other residents - the dining room is too small.
Needed a car as too remote
The calmness and the friendlyness. Very nice place to stay
Great location for visiting Sintra. Breakfast Buffet was good with varied choice. We have children aged 10 and 11, not sure the hotel would welcome much younger children.
We liked the location, staff were really nice, good breakfast! The view was spectacular! A little bit old but overall nice hotel
the view and the location of the hotel. Hotel needs a refresh. Smells old when you enter into the room
The rooms are nicely decorated with a nostalgic 60s and 70s classical feel with lots of dark wood furnishing. View from room is great. Nice firm bed. Location excellent. Quality breakfast. Parking and safe is free! The staff at reception could be friendlier.
Excellent central location, large comfortable room, helpful staff
The location was perfect!!! Walking distance of many castles and gardens. Spent 2 days just in this area of Sintra. Great bang for the buck (euro). the gym was nothing to write home about.
It was very close to the centre of Sintra, and the staff on reception were very helpful. Nothing....everything fine.
Location and parking
Staff attitude of older Reception gentleman and Waiter in Restaurant - your General Manager and I have exchanged emails on this topic
Great location! Parking is below the hotel and requires some fairly in depth maneuvering skills!
wonderful view. Best location. Wifi was totally terrible. Even right beside the router. Needs new carpeting, bedding and paint job. Concrete construction not in keeping with the charming surroundings of sintra.
Beautiful hotel and grounds. Lovely room and service. I preordered a taxi to hotel citadela cascais to pick up a car and was told that it would cost around 10 euros. Whilst I was waiting for the taxi another man at the hotel was also waiting for one. The driver charged me 19 euros. (he said this was because he had to make a call to the hotel). However, the other man at Penha Longa arrived at the same place and had paid10 euros
Lovely, friendly accommodating staff in true Ritz Carlton style Set in a lovely green pine forest, but a car is required to access any other amenities, including the beach (25 minutes away) or Sintra itself (20 minutes).
We liked very much the variety of restaurants and the enormous spaces in and out of the hotel, the best restaurant to visit is the arola, the golf clubhouse, great food very sexy & friendly staff. We can name it the hip place of penha longa but then for middle age people. Due to it size of it the maintenance is always a bit of problem in this type of hotels, although in general it is perfect, except for the light bulbs in various points are out of order and need to be changed. Also the so named cinema room is very poor, the sound is of the middle ages, so please change into a modern communication video center of real cinema with a selection of films clients can choose. Another aspect is the so much praised Japanese restaurant, well this is the weakest point in the concept, how can you run a Japanese restaurant with Portuguese cooks, impossible mission, please close down the place of hire the right cooks or make it a fusion restaurant were east meets west. The food was not that great.........so a minus one.
i will never ever book with you again or recommend your company . the hotel is excellent and i have no complaints what so ever. they are five star but bookings. com is not
The friendly staff and excellent service
Staff were amazing, so much so that we swapped our Lisbon stay for two more nights in Sintra. Restaurant outstanding. The view from our room was outstanding. Concierge held parking space, gave excellent local advice. Truly a wonderful stay!
Don't stay anywhere else in Sintra. This is the best. I've been to 28 countries. Seasoned traveler---amazing hotel. No
Location and amenities excellent. Hotel employee at the front desk were excellent... Courteous, knowledgeable and extremely helpful. Breakfast was excellent, good quality and selection.
Beauty, peace and tranquility
The woman at reception was terrific. She her English was first rate, and she was intelligent and witty. We also greatly enjoyed dinner. The shower was a little funky.
Nice and comfortable, but might be too expensive...would be good for special occasion.
Ít was such a blast staying at a palace. The help was exceptional. Felt good to be the queen for two days
the setting in the hills was very pleasant shower was slow to drain and flooded the floor,children running about at 11.30pm
We loved everything about our stay here. We would highly recommend it! The hotel and hotel grounds are beautiful. It is perfectly located to visit the area.
Fantastic Location Food was not up to the standard of the hotel
This is a magnificant hotel. It is beautifully decorated in sumptuous 19th Century style. The efficient and friendly staff are wonderful. The breakfast is fabulous. The location close to Quinta Regaleira is nbeatable.u The bar prices are *slightly* pricey for Portugal.
It is a very romantic and beautifull place, staff was very friendly and room was very clean. Beautiful view and excellent food.
wonderful room and suite combination with views over the countryside, very helpful staff at reception and dining room, food good quality with attentive service giving extra information regarding wines when asked refelecting the price paid. peaceful stay despite very busy sintra over easter weekend.
Our room although decor needs minor attention (broken curtain hooks) was delightful and very comfortable
Very well located, nice staff and very much 'in line' with the atmosphere of Sintra.
The area of Sintra is beautiful and well worth an overnight visit. The food was not to my liking. They attemped Nouvelle Cuisine, but as a former restaurant owner, it was a serious disappointment.
The buffet breakfast was excellent, our room was large with a lovely view and the staff were very attentive and friendly.
The amazing view!!! The great location and beautiful room.
Am member of the International Byron Society which is having a conference in Valladolid in the week beginning 27 June 2010, very academic, and intend to give excellent commendation for delegates either en route to Valladolid or after conference is over.
The location and it's sense of history. Also the various sitting rooms in the hotel. And that unlike most hotels in Portugal, they can make a decent cup of tea! The bedroom was adequate but nothing fantastic given the star-rating
friendly atmosphere and excellent service. good food. All very good, but suggest you supply each room with bathrobes. Nice especially in the cold season
the overall charm and quality
To have use of the living room on the first floor for enjoying the view along with a bottle of wine. The backyard bird aviary, rabbits and dog were so much fun to interact with. Would have prefered the breakfast start time would have been earlier than 8:30a to allow a better jump start on the day.
Really large room with stunning views. Very helpful staff & a PC with free internet. Great breakfast too! Taxi drivers do not find the address easily, but there's nothing you can do about that
the hotel is located in the centre of Sintra. Excellent starting point for doing a sightseeing tour. we lived outside the hotel in an external appartment in the garden. Due to humidity the rooms are musty-smelling.
Nice little Quintas a little bit up the hill but within walking distance of Sintra City - where everything is a little up the hill. Friendly staff! They gave good recomendations which of the palaces you definitely need to see - Regaljera, by the way! :-) Good breakfast in great atmosphere!
Breakfast was fresh and offered variety of products including no sugar products. Shower was very poor, water takes long to warm up, one of the rooms we had the water was not hot at all. We also had problems with one of the doors which was not locking properly and needed a hammer to fix it. We booked to rooms double and ended up in a twin room as theer was an oversight by the hotel. The hotel is located in a area that offers very little place to park, it has space for 3 cars in the premises. Outside it is not possible to park more than 3 cars to park with the inconvenience that you need to park in the bottom of a hill by a bend.
Very comfortable, well appointed room, with pleasant view over countryside. Good service and helpful staff.
We really liked open space and nature. Very soothing. The hotel staff was very nice. The room was very moldy--too much humidity i guess. I strongly recommend that they will install fans and dehumidifiers.
The staff was friendly and helpful. Breakfast was very good. Convenient location for accessing Moorish Castle and Pena Palace on foot if you don't mind steep walks.
excellent breakfast room was too cold
Quinta Das Murtas will offer everything a 2,3,4,5, star will not offer you......and thats true Portugese charm and charachter with all the comforts. A truely quaint and tranquil place to be in....which follow's true traditions.....
Gorgeous old mansion with large rooms. Amazing breakfast included...they even made eggs to order and fresh toast. Beautiful pool and gardens. My hot water stopped working, but the nice filks fixed it within 10 minutes and unlimited hot water from there on out. Slightly outside of town, but that is what made it so peaceful.
The staff is nice, the house itself has a great atmosphere. A great buffet breakfast which includes eggs , meats, pastries and fresh fruit daily. Really *great* value for money.
Great interior, views, owner/ manager, a unique experience Difficult driving
Excellent location (a quick walk into the center of town), lovely room and grounds, nice breakfast included, free Internet use provided, very gracious and helpful hosts!
Clean, comfortable, beautifully furnished and decorated. Excellent breakfast. Fantastic staff! Great view from our room.
The cleanliness of the rooms and bedlinen, the friendliness of Zizou and the Belgian owner, (sorry can't remember his name) who couldn't do enough for you. Very relaxing. Coffee was on tap all the time, it would have been nice to have had English tea on tap with milk.
Everything really, but the staff in particular.
The owner is wonderful. She took care of our every need....she even let us pack a picnic from her leftovers from breakfast! Our visit there was a highlight of our trip.
The reception rooms and the bedroom were inviting and attractive; the honesty bar in the lounge and the expresso machine were nice touches. The owner was friendly, pleasant and helpful. Sintra is a lovely hill town to visit and the property was well-positioned within walking distance of the historical old town. We prefer the personal service of a small hotel to larger establishments and would most definitely recommend this hotel to others who feel the same way. Nothing. However, it would be good to have English coffee on offer in the lounge and on the landing as well as expresso.
Beautiful house, friendly staff and excellent home-made breakfast. It's an old house with no sound insulation so it's easy to hear other guests walking up and down the stairs or in the rest of the house.
Clean room, comfortable bed, friendly staff and fantastic buffet breakfast. The walk from the town to the hotel.
It was a beautiful house with large, elegant rooms. A good breakfast with homemade bread and and jams, no horrible cheap cereals. Hosts were very gracious and friendly. It was a 6-7 minute walk out of the town down a steep hill, so it was a steep walk back up into town!