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the very sympathetic reception staff goes out of its way with touristic tips, route description, etc. They even called me to notify that I left my mobile charger in my room (and luckily I was still close enough to drive back). the rooms feature a lot of space, and are stylishly decorated. wonderful green environment around the hotel. the breakfast was okay, but could have been better (fresh juice would have been nice, and some more choice). staff wasn't around to help choose the right table (some are for the restaurant). watch out: it is best to have a car to get to this hotel.
the hotel and its area is very beautiful, the room was very comfortable and beautifull ,the staff were very friendly and helpfull. the breakfast wasn't suitable to the price and to the level of the hotel (we were dissapointed)
Staff was very nice and helpful, contacted us in advance to warn about the wedding celebration taking place at the same date. Very romantic, excellent restaurant and views. Location is a bit not that close to San-Sebastian as stated and not that easy to find.
Staff friendly and helpful. The room was lovely The walls are paper thin. You can hear other guests showering, walking around their room talking etc. We didn't like being within view of a Toxic Chemical Dump
It was very very near motorway service area -- very very noisey in the room we could hear people in the next room -- & the kitchen staff below our room--- this is not 4 star bed uncomfortable & loo not fixed to the wall -- I was going to write to separately -- We go on a lot of holidays and have used you before & this hotel was not good --Breakfast very poor
we enjoy this beaitiful place and go to San Sebastian and Hondarribia Everything was super
Setting, views, room comfort, food, calm.
Excellent hotel, very good dinner at a very reasonable price
The location was excellent. A lovely remote location. Was hard to communicate to the stalf as only one member spoke fairly good english and she was only on in the morning when we checked out. The access road to the hotel was a bit rough and hard on the car. Due to a technical fault there was at the time no Wi-Fi access in the rooms.
It was a lovely peaceful and relaxing setting. The woman at reception(forgive me I forget her name) was absolutely wonderful- professional, knowledgeable, extremely accommodating, hard working and quite simply Lovely! Aside from being a little difficult to find I cannot say anything negative.
Very nicely appointed room to a high standard, very efficiently run hotel
Excellant location. Friendly staff. Comfortable rooms.
The buffet breakfast was fabulous. Our room was lovely too. We stayed three nights instead of just two.
staff v helpful & friendly; good breakfasts; use of swimming pool & gym perhaps relatively expensive, but it is San Sebastian
clean rooms and good service
I liked the fact that the desk staff could speak English. It made it so much easier. They were also very helpful with my friend who became ill and had to find a doctor.
The room is very nice and comfortable. Parking is very expensive
Room was absolutely beautiful, spacious and great facilities. Staff provided great service and were very helpful. The Hotel was a close walk to the beach and a nice, comfortable 30 min walk into the Old Town to visit the restaurants. As an alternative, the public transport was easy to use to and from the hotel to make it into town quicker if desired.
The efficiency of the cleaning staff, the cleanliness, the location. The wonderful supermarket and deli's nearby... Not having access to tea and coffee making facilities and the price of the breakfast....
The hotel is old, no free internet and far from the old city or the center. U can get a pizza shop behind the hotel with couple of resturents I did not like any thing
Excellent location. Excellent value for money, compared with some very average 3 star hotels nearby. Nice atmosphere. Staff spoke English as well as Spanish and Ueschera. Nice room. Staff very helpful and polite. This is probably a very small/silly complaint but I think that when guests check out staff should ask them if they enjoyed their stay at the hotel. The ´goodbye' is just as important as the welcome. The cost of wi-fi and internet access was ridiculous. In 3-star hotels it is often provided free of charge. While I really liked the hotel, I thought the facilities and services were so expensive that I would probably stay in a 3-star hotel next time.
location and service room was rather small
The hotel was well located, comfortable, had very helpful staff and good food. Nothing.
Absolutely wonderful location in a great city. Comfortable room but a little cramped for a long stay.
Great hotel wonderful location staff were fantastic.
Location. came to the bar downstairs for the tea. Young barmen was very rude.and did not speak English.at all. This is international hotel.
Very good and friendly staff; good location. Room decor was a bit jaded and carpet was stained.
location was great...staff was very friendly...facilities were attractive and comfortable. It was a very relaxing and enjoyable stay.
The hotel is located right on the water and we lucked out with a corner balcony so we had an absolutely unbelievable view-- it was breathtaking. This hotels is so charming and romantic with a great location. I hope we can go back again sometime!!
We really liked this hotel. The rooms are spacious and provide lots of amenities. I felt we got great value for a great room. I would highly recommend this hotel to others No.
Efficient and friendly staff Parking is expensive
Good breakfast. Internet PC didn´t work. They said it will be repaired by tomorrow, but that sounded like the daily standard answer.
the room temperature was 24 degrees and i couldn't sleep during the first night - when i asked for the air con to be turned on i was advised it was winter and the system was shut down - they could not offer any solution until i suggested they get me a portable a/c unit or a fan for the room or i would depart for another hotel- eventually a fan was produced and when the porter brought it to my room and turned it on it felt like a year's deposit of dirt gathered on the fan blew all over my bedroom- this is totally unacceptable for a hotel boasting a high category and charging high prices- no compensation whatsoever was offered-
The bedding was lovely as were the beds...it does not have a lot of character...as it is a hotel for conferences..however for what it is especiaaly if you can get a deal...it can be a break from the hostel scene...a bit boring ...staff tolerated our lack of spanish well. The location is up the hill a bit..so be prepared to walk to the action or figure out the buses both are easy to do...
beautiful hotel, pool closed because it was out of season
Easy parking .quiet end of town.walking distance to beach. Room smelled of smoke.very poor view [ facing a cliff ].
I was positively surprised about the interior of the hotel. Upon arrival you see a building that makes you want to turn around right away, very unattractive. But once inside it's very modern, very nice and spacious rooms with modern designed interior. Breakfast is excellent!
The hotel is clean and modern.The staff is helpfull and kind. It is a bit far away from city center
SPA is fine but a little bit small compared to other options around the place. The bathroom dorr is transparent glass, providing zero intimacy. Perfect for solo travellers but may be an issue in company.Location is a nit isolated, consider another location if you intend to go walking anywhere.
Thematic hotel, decoration was very impressive. Rooms quite spacey, clean and comfortable. Toilette material (shampoos etc.) very good. Videotheque (movies) is comparabely poor. No warm food on breakfast. Bit far from the old city (ca. 30 minutes walk).
Lovely hotel with an original theme. Much recommended.
I loved the idea of each room being dedicated to an actor, it made each room to be sthg special. The room was very clean, the hotel staff extremely helpful and friendly, superb breakfast, all in all a very pleasant experience, would definitely spend more nights there anytime in the future. It is a bit of a walk away from the Old Town (15 min on foot), on the other hand the bus stop is just outside the hotel entrance.
awesome hotel, great variety at breakfast, loved the movie themed rooms, great lounge area for relaxing and free internet and wi-fi, would come back again! NA
Clean, modern,stylish, large rooms smoking inside the hotel
Very beautiful room and confortable None
Excellent staff, great breakfast, WiFi, great bar, comfortable beds, modern design. The hotel will be better still when smoking is no longer permitted in the eating areas
Nothing in particular - very average modern hotel Should be a 3 star hotel
Staff extremely friendly and helpful. Rooms very comfortable and great bathroom. Good breakfast, free computer usage and free dvd service. Cute movie star theme. I recommend the hotel without reservation.
The location... Very quiet... The decor was wonderfully unique. The breakfast was good as well.
You need a car as it is 10 mins out of city, but there is also a good bus service which we used instead of car. Great coffee/bar in foyer.Balcony overlooking the city was nice. Having a balcony was great, but it would be nice if it had a small table and chairs there.
Very nice hotel, reception staff were nice. Very clean hotel. 25 min walk to San Sebastian, very manageable but bus stop is just around the corner also which is very regular. Would definitely stay here again. Very expensive but accomodation in San Sebastian appears to be so.
There should be a bench for luggage where the traveller can unpack with ease. As it was--because there was no luggae bench, I had to bend down on the floor. I have a back problem, and bending is not good for people like me no matter how careful you are. You do need a car to get around. Although there are buses, it's difficult to find your way back to the hotel once you get the bus in (as I did). The signs to the hotels are too few and far in between--although they start pretty early in town. For brand new tourists, it is difficult to spot the signs and follow while watching for traffic.
that was the best hotel i stayed during my spanish trip. comfortable, great room, wi-fi, new design
It's a good hotel, with good quality / price ratio. It is new, free WI-FI, clean, easy.They have bikes for rent (manual & electric). The location it is far from the center and way up the mountain !! (only 6-7 euros by taxi). If you take the bike, you will be climbing the "Tourmalet"
Reception staff were very polite and helpful despite me not speaking Spanish. My room was cleaned and tidied to a high standard. Overall my stay was a pleasant experience. John Gannon
Access to internet free of charge. Breakfast should be self service like in most part os hotels.
Modern hotel with good facilities Air con not very efficient and very noisy. Can't believe that a hotel can run out of butter during breakfast !! Quite away from town centre, but taxis readily available and only 6/7 euros
The staff was helpful and friendly and whipped out a map to direct you immediately.
Friendly staff who spoke English and were helpful Room was too hot and cooling had finished for the season - had to change rooms
The rooms were clean. The furniture in the room was modern and updated. The flat screen T.V. was a plus. The individuals who worked at the reception did not seem friendly.
we were put in a smoking room
The rooms are gorgeous and plenty big for European style hotels. The staff was very helpful and as a bonus they spoke many languages. I requested a king size bed when I first booked and got a room with two beds pushed together with individual sheeting (not conducive for snuggling). My shower door was only a half door so there was an ocean in the bathroom after we were finished. The last night we tried to sleep earlier so we could leave early the next day but it seemed there was a comedy club right above us until around 2 AM.
The hotel is right next to the bus stop, as I caught bus from Bilbao. The rooms are clean and fairly modern, the bed is huge! Very comfortable. Smoking is allowed in the bar, so the bar and foyer (right next to bar) stank of cigarettes. Not very good very as breakfast is not included, and it was quite pricey at 15 euro per person.
Hotel is situated next to bus station so very easy for connecting with the numerous services to other towns, is clean, spacious rooms and very helpful reception. Also has a decent bar for a late night drink. Breakfast is expensive (go to one of the nearby deli's) and it's a good 20 min walk to the Old Town, so not that central, depending on the purpose of your visit.
The central location
Very comfortable modern hotel. Spacious superior room with large kingsize bed. Nespresso machine on corridor with little pastries. Excellent breakfast buffet. Staff spoke english and were very helpful. Nice location on river - pleasant walk to centre.
Good quality clean quiet room with a good king size bed, quality bedding and a good sized LCD tv. Smoky bar area at times (which is common in Spain).
Great place, location wonderful. Front desk, bellmen, bartender, awesome nice, helpful people. Very kind and professional! Maid did not replenish kleenex
The staff. The staff were on the most part fantastic. Absolutely lovely. ANy problems we had were more from slight misunderstandings from language but when the staff all speak three or four languages and I only have one I can hardly complain. The babysitter from an outside agency had a bad cold.
Lcation and ease of acces. Near the best restaurants and watering holes.
large room, comfortable, quiet, convenient
Beautiful site and charming old-style palace feel. Service and reception are rather mediocre, no English or French spoken by receptionist, no English newspaper available.
Elegant Hotel. Great Location. Superb rooms and ambiance. Would stay here any time. I would not call this a complaint but for a five star hotel the front desk staff need to be better trained. While extremely polite and helpful the lack of a dedicated conceirge made it difficult to get good information on dinner reservations, accurate directions. Overall. our experience was very positive
Beautiful, luxurious and charming hotel. The rooms were very spacious and facilities excellent. The location was perfect for city and beach. Minibar beer 5 EUR. Buy a beer at hotel bar 5 EUR. Order the same beer through room service it is 7 EUR + 4 EUR Room service charge. Why the beer is marked-up 2 eur plus a room service charge is beyond me.
Relaxing luxurious rooms No restaurant due to refurbishment and significant work going on outside the hotel
The location is beautifull in the centre at the riverside and near to the beach. The room was spacious. Because of the price of the hotel and exposure on booking.com we expected the hotel to have an indoor swimmingpool, however it was a spa whitout pool and the spa was only accesible for people above 17 years old.
the city, the food, the atmosphere staff rather offhand; nobody to carry bags, etc. - not what you expect in a 4 star hotel
Combining the price of the two days (sun & mon) the average price was a good value. It was a good hotel in a good location Having to leave the car keys at the front desk
The hotel reception were very helpful about local attractions and organising taxis etc etc. Breakfast buffet was excellent. room was s[potless and very well appointed. Exceeded expectations.
The price we paied was exorbitant. It was the only room left in the whole of San Sebastian, so they took advantage of it
Great location. Lovely old hotel. Nicely decorated. Great bathroom. Restaurant was amazing. Totally blown away by the food because hotel restaurants are usually so-so. Very friendly staff, particularly the bar staff.
Location was good - only 3 blocks to beach and about 10 blocks to the old town.
The location is great, hotel lobby has a beautiful design, it feels good to sit there, watch how they decorated it.. Wi-fi available in the room was a great thing. Staff , coffe at the bar and price. Very, very low value for money especially when you pay 200 Euro/1 night, book triple room and you end up in a normal double room with extra bed which is placed so that you can't open mini bar, suit case, or walk freely. Then you ask the staff about it and they say "well that's our triple room if you think you booked other, contact booking.com". Then they show us another, which actually IS a triple room (bigger!!!!) but smells like an ashtray and so we stay in our tiny room anyway. Thank God their air condition worked well or we would've suffocated (u can't open the window because of the noise from the road). So I don't recommend this hotel to those who travel in 3.
Very close to the beach (Playa Ondaretta) and the walk/bike/bus to Old town was not bad atall! Did not seem like a 4star/not as great of value for almost 200 euros a night...but overall an enjoyable stay!
Good clean, quiet hotel. Not the place for you if you are trying to save money. Great location, away from the noise downtown.
Great location very close to the beach, free internet
Nothing to remark Nothing to remark
Speedy check-in and check-out of hotel Would like coffee making facilities in room.
the room position was perfect looking over the bay.also being able to take our dog to such a good hotel that we did not stay longer
Comfortable bed and clean rooms.Free internet is a bonus.Also the cafe is surprisngly good.
Very comfortable, clean and practical. A little far from the old town and harbour.
As the remarks mentioned, the staff was very helpfull. We had an excellent room for two young children. If you don´t like the beautifull walk to the centre, the 5 minutes bus might disturb. It was the first time we actually had to pay for the childrens bed.
the location was very good, we were allowed to check in early as it was pouring with rain! Car parking was an advantage. Room clean,modern and comfortable.
Rooms were not ready at check in time-took us over 2 hours to get into room. Very hard when it you have just flown in from US
The whole experience was superb and we'll definately go back soon.
Views oif Playa de la Concha are gorgeous Room service unavailable out of restaurant hours.
A wonderfully romantic, old-world hotel, with the current luxuries of the modern age! The Mercure Monte Igueldo is set in what must be one of the most beautiful locations in the World. The views from the Hotel are truly breathtaking and the price just can't be beat!
Not called the Mercure San Sebastian. Change your website
The location is beautifull with a wonderfull view on the bay of San Sebastian
The view from the balcony over the Playa de la Concha was really beautiful and the hotel was great value for money. The staff were very helpful and the room was definitely 4* standard. Overall a very nice break! As the hotel is up on the cliff overlooking the bay, you can expect to pay 10 euros each way to take a taxi to the old town. Even though we had a hire car we were advised by the hotel staff that parking in San Sebastian is quite difficult so we ended up spending quite a lot on taxis.
San Sebastian is a beautiful town, and not too expensive. Beach, Tapas, Beer, al relatively cheap it costs around 2Euro everyday just to get too it, if you rent a car there is a toll, and if you take their cable car, there is a toll.
Fantastic views. Room, breakfast. Dinner over priced for quality.
the view distance from centre
I like the view and tranquillity of the place restaurant was quite poor
Clean and comfortable room, free parking. Far out of town.
Too few staff
Nice location with the city and sea overview.
The sea view from our room was amazing and it was in a nice and quiet surrounding. We asked for one king or queen size bed but it was 2 double beds put together which was not what we asked for. There were no complimentary drinking water provided in our room nor were there complimentary coffee or tea facilities.
The hotel lies on a nice location on a mountain outside the city. The quality of the restaurant is poor.
Beautiful chalet style hotel several kilometers ouside bustling San Sebastian. We met 2 of the 3 brother/owners David and Jesus and they were very personable. Ample free, safe parking. Ultra clean. Great breakfasts. Spectacular mountaintop view of city and Bay. Need to be careful using a GPS to get there. One road in is very good. Back road is steep and narrow.
Las vistas son lo mejor
Good position,pleasant staff We stayed here beginning of October and the hotel looked and felt like it should be closed our bathroom had damage to the taps which had been glued together, leaving sharp edges (not 4*)
staff very friendly. Room basic and not roomy but fine and great sunset sea views. Good value riojas at the bar. Nice grounds and pool. need car ...no real complaints. Very happy.
Nice bathroom, seaview and lovley Gardens. Needs updating. In its day would be very good now ready for face lift. Pool was not looking too good.
The staff was charming and helpful from ideas for dining in the area to sightseeing tips. We found the ambiance and decor equally satisfying.
Beatiful 1800s Villa restorated for Hotel.Free Parking. Free breakfast served to your room. Minibar softdrinks are complimentary.. Reception is incredibly helpfull. You can see the pictures of the Hotel in San Sebastian section of my blog www.geziyorum.net 20 minutes walk to town. but worth it...
the staff were extrenely helpful and the hotel is a delight
Very clean & professional
I stayed at Villa Soro for 4 nights. The main building is elegant with a very warm atmosphere. I had a corner room on the first floor of the newer building which had it owns semi-private outdoor space. Both were nice. The bedroom and bathroom were of good size and quite utilitarian. The newer house has no street noise, though the area is sufficiently quiet that I would be surprised if the original house is affected by traffic noise. The staff is very polite and helpful. I chose to stay at the Villa as I thought I might find interesting people with whom to talk. Breakfast seemed like an obvious time but the bar is actually pretty lively at night. My wish was fulfilled. Members of The Morgan Motor Club were there with their glorious convertibles (British racing green, of course) and there were 2 architects from Stockholm on their way to Bilbao. My bathroom was not adequately cleaned. I suppose this was due to the maid believing that Americans only take showers. However, there were enough clues that I take baths. The tub wasn't cleaned (or not to my standards) and neither q-tips nor hand soap were replaced in a timely matter.. I found there was too much noise transmitted from the room or rooms above which may have been just the luck of the draw in whose overhead. Note that this really is a residential area and you will have a good 30 minute walk to the bus station or even most restaurants.
The stay was short but one of the best experience. This is a true upscale Hotel with everything you would expect from it. May be the only one in San Sebastian where you can park your car and walk to the very heart of the city in just 20 minutes. I will come again to Villa Soro, for sure.
Lovely quiet hotel.Excellent staff. Large comfortable bed in large comfortable room. Air conditioning excellent. Convenient location.
Lovely ambience and kindly staff. Classy atmosphere which was also homely. we enjoyed it.
the staff were always happy to help in any way they could.
It was a beautiful hotel, quiet location, very good beds & bathroom, friendly staff, absolutely one of the best hotels we stayed in during our trip in Europe.
It is a fantastic hotel! Very charming, cleaning and the whole atmosphere is very good. I would like to coming back on day!
The hotel was lovely and in a great location- right in town. Free parking was a plus. I liked the feel of Hondarribia very much. I found it quaint and lively. A great place to explore. We flew to Biarritz and rented a car and spent our first night in Hondarribia - a good start to a week's trip.
Very friendly staff, excellent restaurant, good value for money
I found the hotel to be extremely comfortable and relaxing prior to my important customer meeting.
friendly staff, good location - near the board walk parking was not near the hotel
Close to shops and beach Expensive breakfast
Reception staff very helpful and pleasent
the hotel took a bit of finding,it was a very pleasant stay the staff very friendly,the breakfast was very good quality . the location was good for sightseeing in the area.
Close to Airport No non-smoking dining.
- noisy guests who spoke most of the night - staff spoke only one language
good location.excellent breakfast. plenty parking
location breakfast starts too late
Breakfast was quite nice. The view from the room was also very nice and there was a very nice terrace overlooking the bay. Staff was not very helpful and the rooms for the price were too simple.
Public spaces had beautiful views, staff helpful, great location to sightsee in the Basque region of Spain and France. Excellent restaurants nearby. Rooms are not airconditioned, and while the temperature cooled at night, our room had an interior courtyard window that did not allow for a breeze. We were fortunate to get a fan from the staff.
The peacefulness of the environment and the charming quality of the town was superior. The staff was excellent and responsive to every question or need. The parking situation is not clear and it took awhile to figure that out. I had requested a non smoking room and did not get that and also requested a room with view and did not get that -- which seemed to me to make me want to make reservations directly with the hotel rather than through your service since I would have had more likelihood of either getting my request fulfilled or understand why it would not be possible.
Hotel superb No sound insulation so you hear everyones doors open and close,every bath and every S...
The amazing reconstruction of the building - would have liked more infor about this. The noises from the rooms above could be loud sometimes
An amazing place... especially when you bring an Australian with you!
After staying at parador toledo, hondarribia seemed a bit short on almost all points
Eexcellent location and great staff. The lack of air conditioning made our night a bit uncomfortable.
Beautiful common spaces. Lovely view from the terrace and mirador There was no restaurant, something we'd looked forward to from our experience at other paradors . The room was relatively small. And the bed was two twins pushed together which is awkward compared to a real queen or king size bed.
Location No restaurant
great location and fantastic view of the bay from our hotel window (we paid for view and really got it!). Handy parking directly below hotel (not cheap but easy).
beautiful view over the beach and bay, comfortable and clean, quiet
The location was very central. There was no tea/coffee making facilities as was listed,and I was refused these on request unless I paid. The room was slightly small and I had to ring several times to get an iron, more hangers for wardrobe (simple requests). We were charged 15 euro per day for parking although not told of this at check in, breakfast was 15euro each. All of these little things add up and our bill at check out had gone from 500 euro for 4nights to 635 euro.
Location was near to the sea front and our room had a sea view from a higher floor. Out of nine hotels booked with you for our trip around Spain this was the only disappointment. Very old and tired and extreemly overpriced in comparison to other hotels.
good value for money.staff very helpful .room comfortable. I would stay at the hotel again . location good.
very good location and excellent room plenty of space and view of the sea, also quiet which was a bonus so close to the centre
stayed at junior suits which is not much price diffenent. wonderful view on top floor and amazig room! had great time.
Valet parking was well worth the price. Location was good.
Good central position Wanted a sea view room
Good location! Quite overpriced, including the parking (€32 for 1 night!) Some parts look a little tired (elevator etc).
Great location off La Concha, easy walk to la parte veija and a wonderful view of the water. Staff was helpful in the small instances I needed them, bed was comfy, jacuzzi was very nice, room was great. Would not hesitate to stay here again.