Would you like to save as your currency permanently or for this visit only?
The architecure of the place, that they have a libery and a room for children to play We wanted to check in with a child at 13.20h. The child wanted to go to the toilet. In the internet it said that check-in before 14 o`clock can be possible. The woman behind the recption desk did nothing to let the child go to the toilet. Than at 14.20 there were 2 new receptionist telling me I need a print out from the booking. But they cannot print out in the hotel. And the complete town doesn`t have a internet cafe with a printer. To show them my booking was not enough. To tell them the booking number was not enough. The child already had a wet pant. Than at 15 o`clock they finally gave me a key for a really grey and ugly room with 6 beds inside instead of 2, instead of the one with the nice picture from the booking plattform. The shower interiour broken, the curtains half existing, not washed. The breakfast toast and ham. I am a vegetarian. After asking both people behind the rection how to get to the aiport with the bus or metro. No answer. Besides, "take a taxi", somewhere is a bus. Somewhere in the hotel a small plan. No service thoughts. Did not even stand up to check why the 4 computer in the libery did not work. He only repeated. Put the password in the window of the computer... The password was not the problem. If he would have came behind the desk and checked, he would have known. I lost one day, the lazyness with which they worked was teriffic and the stay was a true horror. Not recommanded for families!!
Clean, big rooms, price. The location.
I liked the fact of only staying a few hours due to a flight connection Dirty, old, rooms are embarrassing
When we arrived at Centre Esplai Albergue's reception, they reserved 2 rooms with 4 bunk beds on each one instead of 2 rooms with 1 double bed on each ones. Rooms were very dirty and beds were with mustiness! Images on website aren't really. Nightly staff was nice and friendy, while in the morning other staff was very rude.