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The staff were very friendly and helpful and the short distance to local bars,restaurants and shops was a bonus.
Staff were really great, location was good, beds were reasonably comfortable although it was two singles and as we'd just got engaged we wanted a double. Wifi didn't work, beds were crammed in- and there were three, when we only needed the one double- room service selection was really poor, facilities were ok but the pool was absolutely freezing, shower leaked everywhere and the bathroom grouting had mould growing on it, room temperature control didn't work so on a hot day was pouring out hot air into the room...to say it was a four star hotel it has two star qualities. Be glad the staff are fantastic because the rest of it was really poor. Would definitely never go back.
Good location yet very quiet Don't know why we weren't given a balcony when we paid for most expensive room and hotel was far from full
the location very poor service for a 4 star hotel: no working safe in the room, a mini bar with 3 bottles of water, no working internet service.....
Breakfasts excellent and great to sit beside the window on the top floor sipping coffee and watching planes approaching the airport, with the marina below. Overall the hotel provides very good for money. Internet booking saved about 7 euros per night While we were there we booked an extra night for a fortnight later and were given suite style accommodation for that night, which was excellent recently refurbished accommodation. Swimming pool on the roof is a real bonus, with excellent views across the coastline. Accommodation very central, excellent position.There is a busy street below and the main bus and coach station, however, two layers of double glazed doors and thick curtains means that sleep is not a problem Other guest reviews I had seen were not as positive about the hotel as I thought they could be. Unable to get a marina side view even though requested in email.
We selected hotel EVA in Faro for location and value for money. Both were excellent. The hotel is in the same building as the bus station for the lines from faro to Sevilla, Spain, and at the same time 200m from the old town. Internet should be free of charge, as there is no running cost for it. Safety box in room was not large enough for my laptop.
Hotel Eva is a very pleasant place with helpful staff and great facilities, which makes it an ideal place to stay in faro,If their is a down side it would be that their can be some street noise but this depends on which room you are staying in as to the level of noise that you will hear.
The gym WiFi access not available
Great view , good location in Faro, very nice spa .
practice sports in hotel Gym
Facilities were brilliant, and view spectacular Nothing
The location, with immediate access to great countryside and coastline More variety in the buffet dinner would have been welcome
really enjoyed our stay, the hotel had so much to offer - a really romantic setting with loads of different options to pass the time. I would like to have the option of a double bed in the room rather than two beds pushed together - took a while to get used to the memory foam mattress!
This would be theideal hotel for people wishingto get away from the hustle and bustle extremely peaceful.
Lovely hotel with excellant helpfull staff There wasn't anything that I didn't like
It was very good time. Everything was very good. However, as the hotel was almost complete, at breakfast we had to wait long to have our coffee and milk pots. Also the orange juice had too much sugar. But that is nothing compared with the good things we had there.
Nothing was a problem in the hotel staff lovely No just walk to the beach but I probably unfit
excellent hotel and real value for money nothing , all is perfect
Location,views, facilities and beach No courtesy Room
the hotel its self and room maintaince work around pool and spa closed for 1 day
very relaxing value for money will recommend to friends nothing
Comfort of room and privacy when out on balcony,quietness at night and very pleasant staff. Indoor pool and spa were closed for half of our stay to carry out maintenance work.
location when trying to leave no once would open the gate. staff were chatting
Rooms had the wow factor,unusual but lovely bathroom area,glass wall shower different than anywere we stayed before.staff were very helpful and polite.pool area was lovely and very large pool. did not like the card system to get your towels for the pool.there are easier and more simple ways,if pool was busy it would be a bit confusing.they seemed to do a lot of maintance work to a new hotel.sections were closed off for the duration of our stay[indoor pool]etc.we booked this hotel for a number of reasons and the indoor pool was one because of the time of year we were going [nov]with it being a new hotel i persume these were teething problems but we would return again
The staff were really helpful and polite, especially in reception and in the restaurants. The food in the buffet was ok and we liked the choice of the other restaurants. The beach was great. The room that was advertised as resort view was of the car park. The overall standard was not that of a 5 Star hotel - just a 4 star. The Kids club was basic. The beds were extremely uncomfortable and you had to pay for sun beds
This hotel is everything you could wish for on a relaxing holiday. The service was amazing, the food was delicious, the location magnificent, I will be telling all my friends
Relaxing by the pool, having bbq lunches, strolling into Albufeira. Bus transfer facilty was very convenient. Trip to Golf Academy was most enjoyable The restuarant menu in the evening was very limited and the Sunday buffet was very disappointing when one was used to the buffet at lunch time. The food generally was of very high standard so this was disappointing
My 18 year old daughter and myself returned for a 2nd time in September. We love the hotel, particularly the beach side location. The food is very enjoyable. The pool areas clean and beautifully appointed. The breakfast selection is varied and fresh, nearby snackbars offer a selection of food whilst enjoying the sea view Although expensive, we always feel relaxed and refreshed after our short stays.
A wonderful oceanfront property full of amenities and lots of charm. I went in the off season so it was magical and relaxing. Good restaurants, good food, complete gym and spa and an amazing beach at the doorstep. Really enjoyed my stay. The lack of a tea kettle in the room
the hotel, the staff, the beech and every thing connected to the hotel was fantastic this is a 5 star hotel make no mistake about it,i would have no hesitation in recommending to friends and family if i visit portugal again i will be making another booking at the grande real santa eulalia
Friendliness of the staff, faclilities good, location good Beds were not 5 star standard ( they were rather hard )
Hotel is very nice because of his separte T0,T1,T2 suites. These suites has separte living room and bedroom and a kitchen. The total cleaning is done for you
Beach front, very quiet, beautiful gardens. Excellent swimming pool with warm water. Near Santa Eulália center. For a 5-star hotel, the carpet is a bit used and with some stains. Sauna and turkish bath are not included in room rate.
Surroundings, Club Atlantico, Restaurant, closeness of beach to eating places Should have been water in room for our arrival
Breakfast Spa and Staff.
The staff were outstanding, especially Carlos at the front desk. Nothing was too much trouble. Tea/coffee facilities should be in all rooms.
The hotel had only been open a few weeks so everything was clean bright and very modern. Breakfast good. Thoroughly enjoyed our stay. A little chaotic at reception as obviously having problems with computer system and reservations although I suspect only teething problems
Staff and overall eperience excellent.
The check in staff were extremely friendly and helpful. Breakfast was splendid. The hotel was spotless. None
noise from rooms upstairs or alongside, high heels on stone floor.
Very modern hotel in agood location near to the beach, shops a good selection of restaurants and public transport links. As a single traveller I found it rather impersonal. I chose the hotel as I am very familiar with the area expecting a quiet location. One night I was kept awake until 2.30 am by a nearby (but not adjacent) karaoke bar which is a considerable problem for the whole area.
Totally suitable for our needs- Nothing to fault-Everyone was wonderful and eberything hit the spot. Nothing- We will definitely return.
nice clean rooms and very helpful staff breakfast was a bit poor and i think staff need to be trained in order to deliver quality service and good food.
The confort and the location. The level too high of the music in the central lobby and the hours of beggining and ending, very early in the morning (7.00 am !!!) and very late in the evening (11.00 pm)
Ultra Modern and stylish
quiet comfort, ample and well-cooked breakfast, interesting modern design, professional staff
The food was probably the best we have had in an hotel (albeit 5*) and we are fairly regular travellers
Very Pleaseant Atmosphere and Helpful Staff Not Problems
The location and view is excellent. They were busy with renovations and the noise was very annoying
The hotel was very good indoor pool excelant food good staff helpful have stayed a few times here and will be going back again
We stayed in a quiet period which was good for us , the staff were attentive and the hotle was very clean and cared for Groups of golfers who acted like small children let out on their own
location heated p-ool steam roombeach i tried to book directly and was told no availabilty plenty room in fact
It was very central
very friendly staff and nice bar
I liked the friendliness of the staff. The hotel was pure luxury- the food excellent. Lovely decor. Everything was just perfecft as it has been on the previous three occasions that I have stayed there.
Convenient Spacious Friendly Yes, as I was attending a wedding I needed to iron a shirt at the last minute...the hotel could not locate anyone to iron (though they were going to charge extra) or they could not provide an iron for me to iron just one shirt.
View and location excellent, grounds and pools lovely. Simple things like a bin in the room were missing, while the whole ambience suggested hgh standards the atmosphere lacked warmth.
Very nice location away, yet close, from the city center (if you have a car) and wonderful beach.
The hotel staff is very professional e provides excellent service
The location, 2 minutes from the beach.
The beds were comfortable and the quality of the bed linen was very good. A small detail but the hot food at the buffet breakfast was not hot.
Modern style. Cleanliness. Facilities. Attention to detail. Internet is very slow
Modern but well designed.Excellent spa.Roomy bedrooms and great shower. Breakfast buffet not well maintained.
Excellent in every way, this is a very fine hotel indeed If I had to find something then the quality of the lunch in the bar could be improved but that is being really fussy!
It was a lovely hotel that is one of the best hotels i have ever stayed at. The rooms are beautiful and would love to go back again.
One of the finest hotels you could ever stay in. This is truly a 'must do before die' experience. The staff were faultless from arrival to departure. The food in the dining room would be the best available in Portugal!! And the breakfast is without doubt the finest of any restaurant in the world.A New benchmark has been sent. You could not fault this hotel, the staff, the food. A Magnificent experience which I hope to repeat. Nothing
I liked the room, it was huge with a nice balconi. The view was excellent as well. The room service system, the cleanness of the dishes and glasses. we were cheated in several things. Valet made an Accedent in our car and even didn't apologize.
chic graet servive
excellent service, clean, relaxing and comfortable
the location, the staff,the room,the facilities all superb.
500m waking to the beach. 500m waking to the center...the best hotel in portugal...
everything breakfast fantastic and spa so proffesional cant wait to return but i work on a budget so will only be able to go when rates are good
This is an excellent resort that I would recommend to others. The staff in particular was first rate.
Reception staff very helpful and friendly. Room very comfortable and room service very much on the ball. Public areas a bit odd - lacking warmth and character,but made up for by the room.
Very relaxing, with everything we needed within the hotel grounds.
If you have kids and want to stay on an hotel that has everything for you and your kids, this is the one. Amazing pools (one with sand), garden to walk and relax and a great place for our kids to play. One thing that i do not like, in this hotel and the other 5 stars hotels, is when we get to the pools, all the sunbeds are with towels and we do not have none where we can lay down and rest. The hotel should have a person to check the sunbeds that have towels but the persons went to their room to relax and remove them so other guests could relax by the pool.
The hotel was modern,well designed and has superb rooms,beds,swimming pools,gardens,spa and location. The staff are generally well trained (with 2 exceptions!) polite,motivated and efficient. The breakfast was excellent and our entire stay was very enjoyable and one of our best ever experiences. The gym was a bit weak in comparison to the rest of the hotel and could have had better weights and better air conditioning
Good standard room, great views, good vfm
The pool, the place: is near beach and fun (strip), but quiet and has relaxing view. Just didn't use my car for 5 days because everything was very close. The studios and T1 apartments didn't have couple beds (the ones given to me), ar conditioned in studio where noisy but good in T1.
Great rooms plenty of room. Didn't like the fact that you have to pay to use the fitness facilities and indoor pool.
The facilities were excellent Additional payment for use of pool and gym
Cleanliness, size, location and pool area I was surprised that there were no waitresses at the pool area to take drink orders. The prices of drinks were also extremely expensive...
The staff were extremely helpful and mannerly at all times. The cleaning staff were always so polite and respecting your privacy. The rooms were spotless clean. No, I would highly recommend this hotel to anyone.
Excellent service, overall cleanliness of all aspects of the hotel
The staff were very accommodating. We had no complaints at all. THe hotel was exceptional in every aspect and we will have no hesitation in returning.
The setting was magnificent the rooms were luxurious and all the services were excellent .
The hotel was everything that we had hoped for and expected from the descriptions. The staff were extremely efficient and friendly, and almost all were completely fluent in English. The tone was set on our arrival, when we were informed that, due to high occupancy, we had been upgraded to a junior suite....the room was fantastic! The pool areas were superb and there was never any difficulty in getting a lounger. Despite the hotel being about 2 miles from both the beach and marina, the courtesy bus service made venturing out beyond the hotel very easy. The breakfast buffet was excellent, with an extensive choice. Only a minor criticism, as the Marina offered more than enough choice, but during our stay, one of the hotel's restaurants was closed, and the other main restaurant offered only a limited choice on the menu.
Tha extra bathing resort they have at the Ocean is marvellous! You write that based on the card number no deposit will be charged but Hilton did this, the next day after I made the reservation they charged the full price onto my card; more than that when I arrived they charged me again the full amount plus deposit and when I checked out they asked me to pay again. This is really upsetting! They said it was due to their old IT sys which I barely believe...
This new hotel (or renovated) is wonderful with nice rooms and pool area with great service at the beach (free shuttle, chairs and towels). In addition, the buffets (breakfast and dinner) were georgeous - my husband and I have travel quite a few times and would recommend this hotel without any hesitations.
Have stayed here before, is spacious, clean with good rooms, pleasant on the eye, not too far from the main centre of Vilamoura. Not enough english TV channels,also the shop could do with a bit more variety, like bottled drinks, the bar is too formal just to buy say, a bottle of water.
we loved it staff were fantastic dissapointed not to get free upgrade however they presented us with champagne and a cake as it was our wedding anniversary!! no
the tranquil atmosphere, the hotel was beautifu on the sea front and the suite was very comfortable and clean
had a very good stay at your hotel staff were always very pleasant ,as I find the portugese people always lovely ... the only thing I can say as a negitive we could not get water ,had to go to the supermarket for it ,thats ok when you have settled in .I think some in the room would be so nice ..
close to the beach and the marina no
My wife and I spent the first 2 nights of our honeymoon and we could not wish for a nicer start to our married life.
The kindness of the staff
All aspects of the Hotel were excellent.
location helpful staff good breakfast
Location was perfect, hotel service is 5 star and the breakfast was great! Rooms were dirty! Walls looked liked they hadn't been wiped down in a long time. The carpets on the sides of the bed looked as if they hadn't been washed in years. This is definitely not a 4 star hotel, it's a mediocre 3 at best.
Excellent location close to beach and marina with good value accommodation in clean modern hotel basic facilities in standard room with horrible plastic and barely functioning air dryer stuck on bathroom wall, poor breakfast fare and lack of modern IT facilities e.g Staff could not print out my boarding card from computer because there was no printer attached.
the staff are very helpful and friendly the room was lovely we had junior suite a walk in shower would have been nice The overall experience was great just a couple of things that need improving the breakfast was always tepid but a microwave in the buufet area would sort this and the beds are very uncomfortable
Location is great if you have a sea view. Coffee at breakfast is diabolical, not in keeping with 4 star status.
Nice and big territory!!!! Wonderful beach!!!
Access to the Beach, good restaurants, Breakfast buffet not 5 *****
Great location - helpful people Poor and expensive internet access - no wifi . Ocean view was really only ocean glimpse when on the balcony - very disappointing
Excellent hotel! Yard was nice! Swimhats... :)
Good facilities, helpful staff Pools too crowded at times, restaurants are fairly good but prices exorbitant.
The space around the hotel provides a relaxed environment and its cliff top location gives great views out to sea.Overall it has a nice ambiance. The on-site restaurants are expensive and although the food is good it lacks originality.
comfortable and well appointed and managed location - too islolated
Wonderful location and relaxed attitude. The cornflakes and bacon - very cheap and not good enough!
Perfect location, excellent facilities, friendly and helpful staff. Great food if a little pricey.
saying 'goodbye' the stairwells were covered in pigeons excrement for the whole 2wks we stayed - it's a health hazard and despite seeing cleaners everywhere I never once saw the feathery pooh disappear
Very well located, very clean and only 500 mts to a selection of restaurants. A car is useful.
Very clean, nice new rooms, great price Pool area perhaps a little small
The room turned out to be an apartment and was spacious and clean For such a large compex there was no on site shop for basics on your arrival and the food choice wasn't really that great
We reserved a T1 and were given a T2, which was a nice surprise. The premises were clean, with thorough cleaning and fresh towels daily. A baby crib was available as requested.
i thought the rooms very spacious and it was great that you had fresh towels and the room cleaned everyday location to far away from beach and albuferia taxi cost about 20 euro for around trip
One of the best hotels for price I have ever stayed in. Perfect Location near to beach and restaurants. These apartments are massive :)
the rooms are very spacious and the most cleanest rooms i have ever stayed in when in a hotel abroad your cleaners are a credit to you nothing
Situation Rooms need refurbishment