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excellent reception,efficient, polite and helpful staff, good dining room with excellent food and service available late in the evening. The dining room is a bit too noisy with a full room and music a bit too loud.
Old commercial building perfectly restored. Cosy and confortable. Reasonable prices. A must if you have to stay in this area.
Fantastic! Much more luxury for the price than I expected. Good position for getting around and a short walk to the town centre.
Staff were efficient the public areas were light airy and comfortable. My TV remote didn't work and took some time to be fixed There was nothing I didn't like
The hotel has excellent rooms, especially if you choose a presidential suite with a jacuzzi for a good price. The hotel is new and the rooms are equiped with nice furniture and very clean. There is a swimming pool outside and free parking lots. We didn't try the restaurant.
Wonderful modern hotel with excellent services and amenities. Bar was an excellent choice for dinner. The area doesn't offer much to tourists other than a stopping point for the night.
Close to destination, easy to get to, quiet and perfect for an overnight stay
The staff were very friendly and cooperative. The rooms tasteful and comfortable. The food attractively presented and very good. The location is ideal for getting in and out of Verviers easily to other local interesting places. The cars actually park on sandy gravel in the car park which, when wet (which is often!), can splash over your shoes and is carried onto the carpets in the car. A lot to ask, but could the car stands not be asphalted?
A nice modern hotel, large bedrroom with very comfortable bed. Free parking and wifi big plus. Strange chap at reception when we arrive, he just kept pointing to his right mumbling something. Until finally someone came to check us in. Bedroom very dark no light where the office is situated hard to see the keyboard.
Restaurant was good - but operated separately from hotel as a franchise. No-one at reception for 20 minutes,booked 2 single rooms, given duplex room instead but charged for single rooms,no wastebins, no bed headboards, some lamps not working, key jammed in door lock every time, heating not working. Disused fittings with sharp edges left in shower.
The spa facilities were fantastic! The breakfast and Lunch buffet was amazing. They had really strange time schedules. The reception was closed after 20.00, so no one there in case you had any questions. You had to make a reservation at the restaurant but could only go for dinner between 19.00- 20.00. We arrived at 19.30 so hardly any time to get changed. Same for the Lunch, which meant at 12.00 everybody rushed to the lunch area. No airco at the room.
Everything is perfect. You will be happy to stay this hotel.
Spa facilities are excellent, Massage was fantastic There was a reception in the lobby and the noise carried into our room.The receptionist was very courteous, but the whole experience was not pleasant. We had to carry our heavy luggage up a flight of stairs to the room.
very relaxing, beautiful rooms in the new extension. staff very helpful, food was good and the spa facilities are excellent reception shuts at 8pm. no iron available only dry cleaning service which takes 24 hours
Very clean and comfortable.
Rooms excellent, spa fine, dinner very good value for mony and staff always helpful There should be a proper bar for after dinner
The spa facilities were lovely.The setting was really charming, and there are a lot of paths on the mountain behind the hotel to go hiking on. The bed was not that comfortable and the room was exceptionally warm. The jacuzzi smelled like chemicals.
Excellent new spa with all facilities; Beautiful design hotel, including spacious rooms; Free drinks in room and free slippers/bathrobe for spa. Very good breakfast. Perfect w-e get-away!
Clean and good size hotel room, nice spa facility We could not order any thing to eat after 2pm...If te hotel can provide some easy make snake it will be better
Polite staff, excellant SPA and massage facilities etc. Romantic package on the website states a 'bottle of champagne' however in the room just a demi-bottle!
Food was excellent and measured pace of service made for a very enjoyable evening. Room was well appointed and clean.
Nice small hotel with friendly staff and good restaurant. We booked two rooms, who were different but both nicely decorated and comfortable. The curtains don't block all the light from entering the room.
It is a very beautiful hotel, the rooms are decorated to an exceptionally high standard. We stayed in Belle de Nuit and it was simply lovely. Very spacious, large bathroom with a raised, deep bath and very good separate shower. The restaurant is exceptional, original and delicious food. Wonderful!
Very comfortable and quiet. Probably the best breakfast we have enjoyed in Belgium.
The dinners were exceptional and the environment of the highest quaity.
Excellent room. Excellent breakfast with very good choice Evening meal was pricey. Did not appear to be other restaurants in the area in fact the hotel is on the edge of an industrial area. Even so, for us, if the evening meal was lower in price this would be a good choice for an overnight stay.
We had the suite and it was a large room with colorful decorations. The dining rooms and the grounds are very pleasant. The owner was very helpful and courteous. The hotel is directly opposite a distribution center with semi trucks entering throughout the day and evening. The bathroom in the suite was very large but had a slight odor as though dampness may be causing mildew.
Very friendly and hospitable. Great breakfast buffet. The rooms were clean, spacious, and charming. All the charm of a B&B but with the facilities and services of a hotel.
The owner of the hotel is a really nice guy trying to make your stay as good as possible.
The staff which was very friendly. Also the room was very comfortable and I also had free internet connection what was important for me. The staff agreed to prolong my staying for 2 additional hours for free so I am very appreciate to them.
Watching indoor tennis whilst eating dinner. Good breakfast buffet. Free wi-fi. Some construction and decorating work detracted from the ambiance. Limited menu.
A slightly quirky almost "industrial building" thats not quite finished. inside though an aladins cave of facility ;indoor tennis courts /badminton and golf.Friendly staff, small cosy bar area and also clean restaurant, with simple menu. Rooms were clean and comfortable
Staff and owner very pleasent, food good. Hotel could be good if one or two things were sorted out. The Hotel closes at sunday lunch and reopens monday, which were not told. You have to use the night key to get in and out and there was no food or drink available. A problem when the tap water was brown and undrinkable. The owner showed us to a resteraunt in Verviers but overall this was disappointing. Health & Safety issues with doors and stairs and our room door was left open by staff.
I like the natur (mountan and a town. No
polite and interested staff. slightly 'off beat' establishment (in a good way)
nice prices and ok rooms. poor location.
Convenient, efficient service, quiet, quite complete breakfast buffet Overall external aspect of the building not very charming, but once inside, OK.
Staff were very friendly and helpful
Closeness to countryside to walk my dog, food excellent, room very comfortable and staff very friendly not really - found the sports facilities within the complex a bit noisy
nice room More a general remark for all hotels in this area, that they only speak french
We were priviledged to stay in a very special suite with sauna, jacuzzi, wide-screen tv, computer, and everything you could want (including a fabulous frog collection!) The view from the back was charming and unexpected. None
A friendly welcome and a very good choice of "gourmet" dishes for dinner Booking-in time of 1800 hrs is very early if one has travelled any distance
i could not fault it on any account coffee and tea in the room
Cleanliness, friendly and helpful, great food.
The room and the swimming pool were bigger than expected. I could see the owner cares a lot about cleaness for the entire hotel. Diner was also excellent.
Probably the best food during our trip in Belgium. Rooms are reasonable and clean. Proprietor was charming and extremely personable. Lovely place with an exterior covered pool. A nice location and impeccable service. We arrived with 3 motorcycles looking like down troden wet beasts and were offered the use of the locked garage. A wonderful unexpected service
Very friendly staff, comfort and clean facilities. Great value for money in an excellent location