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Everything, from helpfull staff to decoration None
I was attending the football match at MK Dons Staduim. No
Room very clean and tidy. bathroom very clean. Some noise from other rooms, not sure if enough sound insulation
Very clean, Staff friendly and professional, spacious. Close to football ground. Restaurant good. Not really bad, but taps in bath difficult to operate,noise from corridor at night.
The location There was no hot water in the room due to problems with a boiler. No one advised us of this until we complained even though they were aware of the problems.
Good hotel , rooms etc and we did get a small £41 refund due to the problems encountered below. Hotel had made no provision for hotel services for the Ulster Rugby guests who were staying there. (Most of the guests). On Sunday 10th, contrary to the e-mails we had received in February, all of the bar and restaurant facilities had been let out to Northampton corporate clients (not hotel Guests) and no provision made for hotel guests. Many of us had to go to the adjacent asda store to obtain beer and we were obliged to sit out on the grass with this before the Northampton v Ulster match!!
Room was nice staff were friendly, unfortunatley I only checked into my room and had a quick breakfast and left so no time to relax and enjoy!
Very comfortable bed which meant a good nights sleep! Breakfast could have been better. There were only two pieces of bread left and no plates to put it on after it had been toasted. We had to ask twice for side plates for our table and the salt cellar didnt work.
A fabulous modern hotel, great facilities,exceptionally clean,breakfast served until 11am which was very tasty and well presented and a welcoming late midday checkout too!. Extremely polite chap on reception.Ideal location for shopping and theatre. Would highly recommend a weekend break at this hotel...
the rooms had luxury fittings. the bed was very comfortable including the pillows. the bathroom was well stocked and clean. the hotel bar shut at 11.30pm. It was disappointing when we arrived back from a party and was unable continue catching up with friends
We were there for the concert at the National Bowl, the hotel was well placed for walking, there were also nice bars and restaurants nearby and also a shopping centre. The breakfast was very nice too.. The hotel was great and the staff were very friendly, nothing we didnt like
Very helpful and friendly staff Coffee needs to improve. It would be nice to have espresso coffee. Rest of breakfast was excellent
Clean, friendly staff, good area for shopping. Prices in the bar, like most hotels it stops you staying at hotel for drinks.
The hotel was ideally located for the Hub only a short walk and its surrounding facilities.
Pleasant staff....excellent and extremely helpful duty manager NICK...really makes u feel comfortable when staff are child friendly No
the staff,esp duty manager were very helpful. very impressed with their customer service. leisure facilities need updating
Free swimming pool, free parking, very close to a shopping centre, quiet in the night. Overpriced, internet 15 GBP for 24 hours (and it was broken in my room), parking was full all the time.
Clean comfortable rooms. The staff were helpful, breakfast buffet very good. Parking was easy. Booked two deluxe rooms , one had a balcony the other did not , I felt that they should have been the same.
It was all good I had a very nice time thank you None
Clean, Friendly staff. How water not working in 1st room but given another room with no hassle.
Close to restaurants Car parking on other side of the street
Excellent location, central. Very good english buffet breakfast!!!
In city centre near city shopping Non
it's calm the coffee maker in the room the smell of the towells
Quiet room with good views of a beautiful sunset. We were unable to have a light continental breakfast only offered Full English at £10 pp which we thought excesive for what we wanted.
The hotel rooms are quiet - you cannot hear next door - breakfast was great too. nothing
Room was very good, as expected, minor issue with air con sorted out easily and quickly (10 mins) Staff unobtrusive but always available and helpful. Breakfast layout seemed a little confusing (1st stay at this hotel)
staff were very welcoming, very near to the bars.
The cleanliness of room and bathroom. The restaurant was really nice as well. 2:30pm check in. Would be better if it could be a bit earlier.
The restaurant tried to charge me £20 for two orders of tea and toast so when purchasing small amounts of food, make sure to tell the till operator you are not buying the standard ten pound breakfast. Also, parking costs £1.50 per day.
Proximity to work locations
Very clean hotel and room n/a
Very good value. Would not recommend Harvester Pub which is adjacent to the Holiday Inn. Very poor meal. Insufficient lighting in room.
Well placed for the purpose of my visit, and an early breakfast which fitted in well with my timetable
Clean and friendly Nonthing
size and cleanliness of room and plenty and good choice of breakfast
customer service at @ reception
Parking Directions were not great
Efficient staff, good ground floor lounge and bar/eating areas, better than expected continental breakfast. Not enough tea/coffee/sugar provided in the room, also one of the milk cartons was 'off'.
A very pleasant hotel, with attractive bar and communal areas. Would have beeen nice if they had prepared the sofa bed for the kids, but that's just being picky.
I have stayed at this hotel many times as it is near to my parents.I think the staff are second to none, they are helpful, polite, and pleasant. I like the design and layout of the hotel it is very comfortable. I like the nearnes to Willen Lake. Nothing I did not like.
The hotel bed was the most comfortable bed of any hotel we have stayed in recently.Although we arrived quite late in the evening the reception staff were very welcoming.This was our second stay at this hotel.
The view over the river overlooking the rowing club.
Needs to be updated but overall ok, great location Old needs updating
Central location on riverfront, very traditional long established local hotel,clean and comfortable . Quirky. Nice breakfast. Rooms on small side , but comfortable .
great location, quiet rooms, polite staff, great decor
Recognised as a frequent visitor. Given choice of room. Breakfast coffee is grim.
the location for the town etc plus riverside walks the pool was too small and too deep and jacuzzi did't work, so no spa and no relax
Everything That the rooms were modern when the rest of hotel was boutique.
Clean room,comfortable bed, friendly staff. no, but I was surprised at the lack of minibar in the room
A very pleasent wedding reception Vegetables with main course,all of them,except roast potatoes,were very undercooked.
Comfortable and Spacious Room. Helpful and polite staff. Plus, the location by the river.
Was on a Conference
Very helpful staff. Nothing was too much trouble. Good fitness facilities. Lovely breakfast. Very convenient for theatre and shops. Car park very safe and secure. Generous check out time and breakfast served until 12
The hotel was very close to the city centre They did not have a note of our reservation but luckily they had rooms available otherwise we would have been stuck!! The bed was very uncomfortbale - there weren't any pillows, just cushions. The shower was not very clean (mould around the edges) but the rest of the room was very clean and well presented
pool + price
great price, clean and comfortable.room service food was lovely. didnt have the breakfast as thought £12 was a bit too much
really helpful staff,great location,everything we were looking for in a short break pillows not very good and bar prices a little high
Clean, particularly bathrooms Staff excellent Terrible pillows made a bad nights sleep. Cheap stuffing meant your head rolled off and the square shape, whilst looking 'cool' meant that your head fell off the edge when turning over. Towels too small.
Rooms/breakfast was an excellent deal drinks very expensive. asked for coke, lemonade and small water and was charged £8.35. When I queried this it was reduced to £7.35 - still high! Evening meal also expensive for quality of food. Confusion over payment - when we arrived I was told I had paid on booking. When I checked out was told i had not paid and was charged
very comfortable the staff were all very uninterseted
Good shopping location One of our rooms was meant to be 2 single beds. All it was was the double bed with a 'put you up' bed beside it. No duvet was left for the spare bed and my daughter made do with a sheet and blanket. The blanket cupboard was found to contain 14 large empty Cider cans - the staff did attend to remove them but it indicates poor cleaning procedure. Used sticking plaster found stuck to the wall in the swimming pool. In summary - some work needs to be done on the detailed cleaning of the establishment.
We enjoyed our stay in the hotelm the breakfast was very good.
The location for business meeting The gym facilities were rather sparse, as was the room service menu.
Helpfull and curteous staff. Free wifi and convenient location near a5 Some part of the hotel while clean and functional seemed a little tired and in need of updating, especially after coming through a modern well designed reception area. Wish net curtains had been fitted to downstairs rooms.
The place was clean, the reception staff were friendly and the location was quiet The bar shuts at 11pm irrespective of whether there are reasonable numbers of guests in the bar
Reception, breakfast quick check in and out Rooms are not so modern anymore hard to find at night, no signs on the road !
The value for money and access to a restaurant - altough not used on this occassion. Staff were excellent. Finding 3 black hairs in the bed - rather off putting. This is not a complaint - just a heads up re need to be careful re 'stray hairs'.Tiredness of the decor, stains/ marks on walls. Would recommend with warning re decor, so expectations are realistic. Suspect/ hope bed was a one off issue.
Clean room Tv reception extremely bad in room. Floorboards need attention - a guest staying in the room above was walking around at 1.30am, 4.00am & 5.15am every time woke me because floorboards were creeking so much.
i would like to have a copy of my bill,as i did not receive one
The hotel was quiet, clean and had some good facilities such as a swimming pool. Breakfast was included. We would stay here again. There were really no bad points about our stay.
A bit dated
staff were amenable to my required requests - dinner before 7pm on sat night as I had 2 young children who needed feeding early. Very freindly staff - thank you dinner late and breakfast at weekend late with only room service option for early starts which was only continental and basic at that.
Location Lack of air conditioning in the room.
As with most business allowances my stay was controlled by a budget and your hotel just fell within my company allowance but overall the politeness of all of the staff in particular the receptionist upon checking out. The cellar cooler was broken therefore the drinks were warm. For below answer there were no guest reviews on this hotel at the time of booking.
Everything was very nice, clean tidy good staff attitude would certainly stay again, we did stay in the Ramada Encore on the way out (city centre) no comparison Ramada was very noisy rooms very small, if you want a quite pleasant stay & don't mind driving or getting a taxi to the city centre 5 mins away this is the one to stay at. No complaints
Friendliness of the staff. I felt the room could have been a bit "tidier" for a 4 star hotel.
Very polite staff and made everything as easy as posible for us as we were doing the milton keynes triathlon and wanted to bring all of our eqipment to the room, so provided us with a ground floor.
the free parkjing it had a very old and worn out look
Friendly staff, nice environment. Location is a bit "out of the way"
not much, maybe decent TV set in the room - room shower was not working the first day, -one of the worst value for money dinner (GBP 15-20) I have ever seen (fried prawns I ordered were a few pieces of some unidentifiable oily discusting matter as a starter), no reaction on the complaint made
Location was good for shopping and motorway staff not very welcoming or reactive to a minor complaint
the security was bad . the window was broken into and my bag stolen .. DONT accept a room on the ground floor. The food was expensive and was the worst I had ever eaten .a small piece of dry chicken and some dry chips . small choc cake and tiny scoop of ice cream .. £19 ...
Helpfullness of staff, smart facilities Price of drinks at the bar
The Innaction health spa was great and the staff at the spar were very helpful there were lots of little things that did not come up to standard.
easy come easy go swimming and sauna conveniant for town and shops Reception not being able to sort out minor problems i.e. television sub titles for the deaf.
Found the service was very good, the rooms clean and comfortable. Enjoyed that it was a 'green' hotel and conscious of resources. I was on a business trip and was greatful for the steam, pool and jacuzzi at the end of a long day. Shame that the sauna was out of use. Would prefer a cheaper single person suppliment.
uncomfortable beds, dirty window coverings, early morning fire alarm,
Buffet breakfast / staff courtesy No
good location and parking slightlt ageing. could do with freshening up
It Was In The Town Centre
The room was extremely spacious, clean and airy. We could have done with another set of towels as needed to shower on night of arrival and then again next morning. I do understand that the provision of one set of towels per person tends to be the standard policy of most hotel chain.
Good location off the motorway. Excellent value for money. Good size rooms and very clean. breakfast was served 8am-10am, and we had to leave at 7.30am so missed out.
Helpful & friendly staff, good location, clean room and surrounding areas, easy to find No bad points just little extras which would help ie: Fridge (we had to take sandwiches to a bowls competition at a local school). Tea making facilities for all occupants (only enough for 2 when there were 3 in the room).
Everything excellent No Bad points
Not too much, basic cheap, bit very comfortable Rooms looked better on the Internet, very basic and cheap fit out. Functional but better out there for the money
Very pleasant and helpful happy staff. Everywhere spotlessly clean and fresh. Excellent food, good beer! Excellent value for the price.Can`t fault it.This hotel is on j15 m1 (uk) None
Clean and tidy room Poorly serviced, lack of towels, meagre tea and coffee allowance, nothing to say the hotel really cares about it's customers, just bland and nothing special.
Comfort and cleanliness of the room unable to get a late drink at the bar
Very clean, excellent facilities, very comfortable. Delicious breakfast, Air conditioned rooms, friendly staff.
very reasonably priced and a nice breakfast. It was very basic and the restaurant wasn't open on either night of our stay.
This is the second stay at this hotel. We were wanting to stay close to Silverstone and this was very convenient. Everywhere was exceptionally clean and beds were very comfortable. We had an evening meal and breakfast, not what I would call gourmet however it was very nice.
Very handy location and excellent value for money Nothing at all wrong with the hotel, perfect
Nearness to the motorway
They seem to have thought of everything Climate control in room blew directly onto bed
Convenient location Scrambled egg at breakfast like rubber
Very relaxing. High quality furnishings, and service. Very friendly staff, even willing to make breakfast out of time. Breakfast very basic though, the UK version of continental. The decor was very modern,though very clean: I found this the least relaxing of the stay,with brash lighting
Extremely clean The prices of the drinks at bar, well wine actually. I have worked in the uk and abroad for the last 8 years in lodges,Holiday parks and 3 and 4 star hotel abroad and a glass of wine has never cost me £6.00 nor £15.99 a bottle. So was a bit disappointed and ended up having a cider!
it was peace and quiet
Shower head in bathroom, very poor.
Not checking out till 1200 was a bonus.Having a selection of snacks and confectionary available at reception 24/7 was a great idea. No meats available - cold would be fine - with the breakfast buffet.
cleanliness, comfort and price i would recommend this hotel if the staff were more friendly
Good reception staff. Comfy lounge Bed and pillows not particularly comfy. Even though room had various pillows
The room was comfortable and well priced. There was confusion over the billing of another room's meals to my account which took some time to sort out.
the location the staff forgot to give me the promised wake up call and I nearly missed my meeting
The building and surroundings are very pretty from outside.The corridor carpets leading to my room were very shabby and in need of replacement, these did not give a very good first impression at all. The room however was better than expected with a flat screen tv, a lovely big comfy bed and an impressive bathroom. The room was very cold and i found it difficult to sleep during the night as a result of this. No radiators but air con unit may have been able to give out heat but we could not figure out how to get warm air from it or if it was possible?
The staff were efficient, the room was excellent, I have paid a lot more and had worse facilities The food on the room service menu was expensive
The room was well furnished and the views were nice
Not much The price of drinks was outrageous ! The receptionist was unsmiling and curt. The duvets were far too hot.
THE most comfortable bed n/a
Nice place with park. Easy and close parking. Efficient reception personnel. Shower system. So typically British...
The staff were very helpful and friendly but we felt disorganised. As above, disorganised, did not pay attention to detail with regard to the wedding function we were attending, They forgot to serve canapes with the pre wedding breakfast drink, the food was bland, and service disorganised.
Very clean rooms, nice bathroom and quite a central location. I wouldn't usually expect to pay to stay in the car park but £5 wasn't too bad.
Gary on reception was very helpfull with booking flowers which I enquired about for my arrival as it was my anniversary I had to have my room key electronically reset atleast 5 times
The food in the resturante was very good. I had trouble on several attempts to contact the reception
Very nice. Loved the gym
Mature staff - exceptionally good None - quite pricey and not impressed in paying for the carpark
Room was clean and the overall facilities at the hotel were very good and child friendly
None The curtains were broken they needed hanging properly, the desk in the room had a broken leg,the beds were hard and uncomfortable,around the windows were black mould and damp and the net curtains were filthy.The room smelt as though someone had been smoking in the room and there were large cob webs hanging from the ceiling.The bedside lamp was broken so was the shower curtain,the complimentary soap etc was only enough for 1 person and there was 3 of us.
The pool & sauna facelities Would be great if spa facilities were open late
The bed was comfortable. The lighting in the room was complicated and inadequate.
very clean and spacious; Staff were very professional and acomodating.
good evening meal poor breakfast
Leaving Inefficient staff, poor cleanliness of crockery, poor quality of food
the room need a good clean there was no plug in the sink to much furnture in room chaos at breakfast
The staff I met were very professional and friendly. The hotel is spacious and good value for money. It needs a lot of minor refurbishment and drainage needs upgrading - noisy maceerator
Hardly relevant, I did no more than sleep there! Breakfast start time of 8am was too late for the time I needed to leave - hence no breakfast.
comfy bed! Very tired tatty hotel £30 a night was enough to pay. Poor parking facilities and if car not removed from road by 0900 parking ticket
The price for bed & breakfast for a room for 2 people was very good. The bed was very comfortable It needs a bit of TLC to improve the carpets, paintwork etc
Cheap, nice staff but poor quality accommodation Very cold room, dirty broken furniture and "dodgy" wiring.
Friendly staff. Good value for money. Relaxed atmosphere. Hotel bar/lounge in process of being redecorated. Beautiful victorian building. Lovely gardens to enjoy in summer. Room decor could be better. For example, exposed wires running along ceiling to smoke alarm. Peeling paper. Curtain hooks missing. Poor reception on tv.
friendly staff and easy to find public parking means on street parking cold noisy
Quick check in and good breakfasts Arrived at 5.00pm and the corridor to my room was littered with room service trays that had not yet been collected. Created a bad impression.,
Very good value for money
Nice interior of the common facilities Room really hot windows don't open very far, they supplied a small fan which basically circulated warm air around the room. They supplied cushions instead of pillows for the bed which made awkward sleeping on top of the heat and the noise of the fan having to be on all night. Food and drink prices very steep in terms of quality.
The room was lovely- v.clean and comfortable! The Angel Spa Treatment Lady was fantastic. The staff were great too. The food was very expensive- didn't personally think it was worth the price. The windows are very thin- not ideal for a hotel located near a busy motorway, it also left the room really cold during the night. The aircon in the room was broken and we could not turn it off at all- disturbed our nights sleep!
Good location for travel up m1. Effective/swift resolution by management of complaints. Mariotts have modern rooms and Canadian-style facilities. Confusion by check in staff on difference between full account prepayment and recording of credit card details for room charges. After a long corridor walk, we found our room was already occupied - raising security issues, not to mention a major inconvenience. We were not alerted that a four digit code is required to exit the parking lot, requiring a return to the desk.
Food was excellent Drinks seemed pricey but that may be Marriot general policy.
Breakfast was decent enough, room was clean, bed was comfy, handy for the golf course if you like golf Decor a bit dated, shower could have been better
Comfortable room with proper bathroom (ie a bath!), windows that actually open, easy access to hotel from ring road, surprisingly good restaurant. Cost of room and meal high for location, time of year and day of the week (Saturday).
Clean and tidy friendly staff Room a bit small, no lift.
I was extreamly impressed with this hotel, so much so that I have written a letter to the hotel to thank them None
The receptionist, Linda, was very welcoming. She took me to the bar, rather than giving me directions. She was most helpful with any queries. N/A
The food was very nice and well presented. Room were large by British standards. We enjoyed the bar and Boddingtons on tap.
the shower had no water pressure and when we asked why we were told that the room had been refurbed and they were having trouble with the pressure. If this was the case, why were we given that room to start with?
friendly staff, room cleaned OK. Toilet seat needs renewing. Not nice. Otherwise, room good.
the staff were courteous and we were made to feel very welcome nothing
The room was clean and comfortable.
The attitude of the staff was excellent and the manager quite exceptional.
The hotel was very nice, room was comfortable The price of drinks(£9.00)sothern com and lemenade taken to room The price of breakfest to room(toast,orange and tea-£17.00!!!!!)
Room and surrounding areas are excellent even during their upgrade process. Ease of parking. Friendly staff. Drinks are reasonably priced. The breakfast was definitely not up to the expected standard, lacked freshness, and seemed to consist of what was left rather than being freshly cooked. This experience was repeated on on both days.
It was a little tired and tatty and I would not have paid the full £100 per night for the room we had (at half price as it was Friday night it was OK). The welcome was luke warm.