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The Staff were especially accommodating and went out of their way to help upgrade us (for free!) when the room we Booked was not available. The extra space made our stay more enjoyable and comfortable.
breakfast was ok very disappointed. room wasn't ready on time,the pool was out of order,and had been for weeks apparently(wish they would've told me that when booking) ice maker didn't work, front desk just replied"oh,well there's one on 2nd floor you'll just have to use that one" key card didn't work either when trying to come in from outside of bldg to inside. would like to get some compensation ,really.
Location was great to get to downtown and it was very clean and comfortable, especially for the price It's a busy hotel, so there weren't any parking spots when we arrived back late at night (parked on curb of lot). Also, lots of families and kids (not surprising given proximity to zoo), so expect some running and screaming down the hallways.
My husband, 4 yr old, 1-1/2 yr old and I stayed here 2 nights while attending the zoo. Can't beat the location for that! Staff was friendly, although not always as attentive as I would like. I do however, feel this has more to do with the age of the staff than the facility. Motel is older but not falling down. Would have liked more water pressure when showering but it worked. Beds were clean & comfortable. We were tucked back in a corner and didn't hear much noise. The room wasn't overly cramped so the kids had some space to move around. Could have easily put up a pack 'n play. It was nice to have the microwave and refrigerator. Water pressure when showering was low. Pool isn't very big and no hot tub. Got to breakfast late the first morning and there wasn't a lot of options (our fault though) and the sausages I got were cold.
The staff was awesome. Very friendly. Felt comfortable. The room was clean. We had a refrigerator and microwave in the room. The morning food was great. We plan to use this hotel on a regular basis.