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Helpful friendly staff Directions given were very poor and misleading. Address for the hotel was not complete on the website. Hotel very difficult to find.
The rooms had an overpowering damp smell. There did not appear to be any adequate fire alarms/escapes/escape procedures. The beds were appalling - the springs shot to pieces which led to an awful night's sleep.
Well appointed hotel None
The room was clean, comfortable and very quiet. The breakfast was poor and difficult to get.
The hotel is not far from the airport, is clean and modestly priced, only 30 Euros which included breakfast. The restaurant was convenient for dinner. I had two of my favorite treats of Spain, chorizo and croquettas de jamon Serrano. The wine was also very tasty. The proprietor took me up to my room when I arrived, gave me an early morning "wake-up" call the next day, and had a taxi there for me when I needed to go to the airport. The only difficulty with the hotel is that is might be hard to find for someone not familiar with its location.
Very Little Breakfast appalling had to complain,No way should this hotel be classed as 4 star. Very Poor
close to town centre. and staff pleasant and helpful shower did not work. internet connection did not work. did not like a generally unkempt quality
Not A lot. Hotel difficult to find due to different name above the door! Run down. Seedy. Poor area of town. Unfriendly staff when booking in. Better staff in morning when checking out.
big double room which was very spacious and clean
staff very helpful. the pastries were the best i tasted. it is inaccesible to airport, no public transport, advertised as being close to airport. smokey atmosphere around food.
friendly and homely
very clean, helpful, and good value , thankyou
Good view, sunny room, peaceful, clean, nice staff. No ambience in the room. Isolated.
Difficult to find. Smokey room.
Most staff were helpful. Comfortable, firm twim beds, windows that opened onto a garden. Food in restaurant nice. Informal atmosphere. Some cigarette smells came into the bedroom. The website said no breakfast - there was, but it was unclear what it involved or what it cost. (We had some anyway.) There was a swimming pool, but when I looked at it the first day, it looked a little unused - leaves floating on it etc. The next day it had been cleaned up and there were swimmers, but we had no time to swim. That area of the garden could have been made much nicer with chairs and some shade.
A quiet comfortable place in the surroundings ofthe city and the airport of Santander Restaurants, bars, shops a.s.o. on foot-distance
The air conditioning was ineffective.
Attending staff, Freezing cold room, small bed
The hotel is new, the room was well-furbished, the bathroom was clean. Close to the Altamira cave and the town of Santillana. The hotel is just located in a service station of the motorway A-8, so the view from windows was not very amazing...The price for a double room in August was too expensive.
Closeness to main road and hence ease of finding
Central localization. It was some noisy
The hotel is relatively new and good furnished. The pool lies on a parking behind a gas station, where truch drivers are resting. Impossible to enjoy the facility. The staff does not speek english at all.
Excellent room.Please write at least 15 words No reception or staff on duty.
The price was the best for the hotels in this area it was located in a service area close to the motorway. There were no noise but you should take the car for everything
It had a good shower.. Next to a petrol station, no staff at reception so you had to check in at the garage, rooms cold, breakfast also at the petrol station and not the hotel, quite possibly the worst hotel I have stayed in.
Friendly staff, though the front desk is not staffed all day, but there are always staff at the Petrol Station to help. A fairly decent cafe is available, or a short walk in town will take you to a couple of decent places to eat. Very clean, quiet and safe feeling despite being so close to the motorway.
Restaurant allowed smoking and not very good either
Basic but comfortable hotel Poor location near a gasoline station; quite far from the center of Santillana de Mar (about 5 km); impossible to use the pool, just in front of the station (maybe it would be better to add a fence around it). No phon in the room
Free wireless internet connection was nice, if it would work also in room it would have been excellent.
Cleanliness of room -good room facilities -secure garage coffe at breakfast AWFUL -bitter and cold
Spacious rooms and luxurious baths
great rooms and good value for money in the restaurant
The location was poor but the hotel was excellent. Given its distance from the town, it was a disappointment to found out the restaurant was closed on the Sunday.
We have stayed twice at the Torresport on our way to Santander, whichis only 20 Kms away. The hotel is comfortable, the Sports Centre is available for use free of charge and the staff are very helpful. There is only a bar for breakfast which is ok when travelling. Good stopover hotel.
comfort cleanliness staff could not use facilities before 9 am and after 7pm,no kettle in room
Large room Difficult to find. No address given, just an area.
Beds are hard like a judo mat. We booked this hotel for fitness and sauna possibilities. These are available at an adjacent and expensive wellness center. This is closed on sundays and the fitness is also closed on saturdays from 14:00. Taking a sauna will cost you 5.50 Euro for each 15 minutes !!!
the terrace the design and overall quality is not up to 4 star quality.
Lovely pool. Cafeteria was a good place for a drink or snack Restaurant was rather gloomy. Noisy church bells and clock on one side (we changed rooms).
Location and very nice overall a good 4 star hotel !!!!! nothing !
Great Hotel - very upmarket and I got a great Rate at 0nly 60 Euros! Felt a bit out of place as I was on a motorbiking holiday - but hey dont judge a book ny its cover!!! Great location for night before Ferry Trip from Santander to UK.
It was bright clean and efficient The beverage self-service at breakfast was very odd
I liked the castle building, the decoration and the atmosphere. I was there onky one night it's not enough time.
breakfast buffet was fantastic
Friendly helpful staff. The Hotel had occupancy for a family of four.
The Templo de Agua experience is a MUST - absolutely fantastic, relaxing, vivifying, calming... The spa guide was delightful and even tho' she spoke no english was able to joke with us and get us laughing. Thoroughly enjoyable pleasure. The restaurant was inundated and impossible to get a seat in so we tried the cafeteria which was more like a restaurant - so don't be put off by the name - and the food was excellent. The daytime reception staff were impersonal, surly, rude, overly bureaucratic - the worst we have ever experienced in Spain: if it had not been for the very good points to the hotel, they could have ruined the stay being the first and last impressions of an hotel. They even did not want to take payment until we threatened to depart without paying when suddenly they were able to give us attention. Additionally we were kept awake for more than an hour in the wee small hours by a leaking tap in the room above.
Very good location fr traveling, Very goof hotel. As we are English we like our cup of tea, their were no facilities in the room and when we got up at 7.30 the receptionist told us we could not get a drink till the cafe opened at 8.30am.
staff were fantastic, very friendly no
a beautiful building with surprising and effective artistic decoration inside....a pure visual delight! plenty of parking spaces outside and the bathroom and bedroom were red and dramatic, and very comfortable with all that you might need including a spare toothebrush. lovely smelling soap and shampoo. they offered 3 grades of pillow softness for your comfort. the restaurant was extremly good, delicious food, with delightful sorbet or drink or tit bit between courses. all staff were really freindly and helpful. breakfast was a feast for all tastes! the weather was cool on our arrival or I would have loved to sit by the pool in the garden, too.there was also a lovely old library with helpful books about the area. I wish we had longer there nothing I did not like!
Everything! The staff were delightful and helpful,even the ones that did not have much English. The Palacio was wondeful and furnishing wondeful.Would definately stay at the Palacio again. Spanish dining hours!!!
Location in countryside, prehistoric caves nearby, choice of eating places in small town Breakfast inadequate
Good for a 1 night stop over. The rate quoted Booking.com was higher than that normally charged by the hotel. We were not aware of this until it was pointed out to us by the manager who, without being asked, reduced the price we paid to 60 euros. Full marks for honesty! The location of the hotel is right on the very busy N623 and there were lorries thundering past all day and most of the night. This could be a problem for guests with a front facing bedroom. We were fortunate enough to have a room at the rear.
Friendly service and very good meal both in taste and value
Excellent for cleanliness, good location, food very good for dinner in the restaurant. Breakfast poor. No choice, you could not select what you wanted, as their was no choice. It was served from behind the bar, no cereals, no buffet style, only toast and cake available.
excellent position for anyone travelling north to Santander. Lots of things to see in the village. Good for those who like walking my only two criticisms were staff could not speak English and the ordering of food and ordering of drinks etc had to be done by sign language. Lots of tv channels but not one in English even a news channel would have been better than nothing
The breakfast was a disappointment after such an excellent meal the night before - it consisted of film wrapped cakes with a piece of toast and tea or coffee. An English explanation of the 3 breakfast choices would have been helpful - we had the 4euro choice.
It's well placed in the zone, panoramics views There aren't lift
peace and quiet, nothing
It is informal with a friendly atmosphere
Perfectly placed for easy access to Santander and Ferry Port. Quiet, relaxing and in a beautiful area.