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The Templo de Agua experience is a MUST - absolutely fantastic, relaxing, vivifying, calming... The spa guide was delightful and even tho' she spoke no english was able to joke with us and get us laughing. Thoroughly enjoyable pleasure. The restaurant was inundated and impossible to get a seat in so we tried the cafeteria which was more like a restaurant - so don't be put off by the name - and the food was excellent. The daytime reception staff were impersonal, surly, rude, overly bureaucratic - the worst we have ever experienced in Spain: if it had not been for the very good points to the hotel, they could have ruined the stay being the first and last impressions of an hotel. They even did not want to take payment until we threatened to depart without paying when suddenly they were able to give us attention. Additionally we were kept awake for more than an hour in the wee small hours by a leaking tap in the room above.
I liked the castle building, the decoration and the atmosphere. I was there onky one night it's not enough time.
Lovely pool. Cafeteria was a good place for a drink or snack Restaurant was rather gloomy. Noisy church bells and clock on one side (we changed rooms).
Friendly helpful staff. The Hotel had occupancy for a family of four.
Great Hotel - very upmarket and I got a great Rate at 0nly 60 Euros! Felt a bit out of place as I was on a motorbiking holiday - but hey dont judge a book ny its cover!!! Great location for night before Ferry Trip from Santander to UK.
It was bright clean and efficient The beverage self-service at breakfast was very odd
breakfast buffet was fantastic
Location and very nice overall a good 4 star hotel !!!!! nothing !
Very good location fr traveling, Very goof hotel. As we are English we like our cup of tea, their were no facilities in the room and when we got up at 7.30 the receptionist told us we could not get a drink till the cafe opened at 8.30am.
a beautiful building with surprising and effective artistic decoration inside....a pure visual delight! plenty of parking spaces outside and the bathroom and bedroom were red and dramatic, and very comfortable with all that you might need including a spare toothebrush. lovely smelling soap and shampoo. they offered 3 grades of pillow softness for your comfort. the restaurant was extremly good, delicious food, with delightful sorbet or drink or tit bit between courses. all staff were really freindly and helpful. breakfast was a feast for all tastes! the weather was cool on our arrival or I would have loved to sit by the pool in the garden, too.there was also a lovely old library with helpful books about the area. I wish we had longer there nothing I did not like!
Everything! The staff were delightful and helpful,even the ones that did not have much English. The Palacio was wondeful and furnishing wondeful.Would definately stay at the Palacio again. Spanish dining hours!!!
staff were fantastic, very friendly no
great rooms and good value for money in the restaurant
the terrace the design and overall quality is not up to 4 star quality.
Beds are hard like a judo mat. We booked this hotel for fitness and sauna possibilities. These are available at an adjacent and expensive wellness center. This is closed on sundays and the fitness is also closed on saturdays from 14:00. Taking a sauna will cost you 5.50 Euro for each 15 minutes !!!
We have stayed twice at the Torresport on our way to Santander, whichis only 20 Kms away. The hotel is comfortable, the Sports Centre is available for use free of charge and the staff are very helpful. There is only a bar for breakfast which is ok when travelling. Good stopover hotel.
The location was poor but the hotel was excellent. Given its distance from the town, it was a disappointment to found out the restaurant was closed on the Sunday.
Spacious rooms and luxurious baths
Large room Difficult to find. No address given, just an area.
comfort cleanliness staff could not use facilities before 9 am and after 7pm,no kettle in room
Cleanliness of room -good room facilities -secure garage coffe at breakfast AWFUL -bitter and cold
Free wireless internet connection was nice, if it would work also in room it would have been excellent.
It's well placed in the zone, panoramics views There aren't lift
peace and quiet, nothing
The breakfast was a disappointment after such an excellent meal the night before - it consisted of film wrapped cakes with a piece of toast and tea or coffee. An English explanation of the 3 breakfast choices would have been helpful - we had the 4euro choice.
Perfectly placed for easy access to Santander and Ferry Port. Quiet, relaxing and in a beautiful area.
It is informal with a friendly atmosphere
close to town centre. and staff pleasant and helpful shower did not work. internet connection did not work. did not like a generally unkempt quality
Not A lot. Hotel difficult to find due to different name above the door! Run down. Seedy. Poor area of town. Unfriendly staff when booking in. Better staff in morning when checking out.
Very Little Breakfast appalling had to complain,No way should this hotel be classed as 4 star. Very Poor
The room was clean, comfortable and very quiet. The breakfast was poor and difficult to get.
Well appointed hotel None
Helpful friendly staff Directions given were very poor and misleading. Address for the hotel was not complete on the website. Hotel very difficult to find.
The rooms had an overpowering damp smell. There did not appear to be any adequate fire alarms/escapes/escape procedures. The beds were appalling - the springs shot to pieces which led to an awful night's sleep.
The hotel is not far from the airport, is clean and modestly priced, only 30 Euros which included breakfast. The restaurant was convenient for dinner. I had two of my favorite treats of Spain, chorizo and croquettas de jamon Serrano. The wine was also very tasty. The proprietor took me up to my room when I arrived, gave me an early morning "wake-up" call the next day, and had a taxi there for me when I needed to go to the airport. The only difficulty with the hotel is that is might be hard to find for someone not familiar with its location.
staff very helpful. the pastries were the best i tasted. it is inaccesible to airport, no public transport, advertised as being close to airport. smokey atmosphere around food.
big double room which was very spacious and clean
A quiet comfortable place in the surroundings ofthe city and the airport of Santander Restaurants, bars, shops a.s.o. on foot-distance
The air conditioning was ineffective.
Attending staff, Freezing cold room, small bed
very clean, helpful, and good value , thankyou
friendly and homely
Difficult to find. Smokey room.
Most staff were helpful. Comfortable, firm twim beds, windows that opened onto a garden. Food in restaurant nice. Informal atmosphere. Some cigarette smells came into the bedroom. The website said no breakfast - there was, but it was unclear what it involved or what it cost. (We had some anyway.) There was a swimming pool, but when I looked at it the first day, it looked a little unused - leaves floating on it etc. The next day it had been cleaned up and there were swimmers, but we had no time to swim. That area of the garden could have been made much nicer with chairs and some shade.
Good view, sunny room, peaceful, clean, nice staff. No ambience in the room. Isolated.