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the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
Great value for money and shuttle to airport excellent.
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
The hotels proximity to the airport Lack of parking
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
Helpfulness of staff
Everything was good.
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
I liked the staff ,but no free breackfast inspite of high amount of mony . The river side was boring . Nothing to do .!!
Original lobby decoration, clean room, nice view, very calm place. The staff were very kind and helpful but inexperienced and not efficient. Problematic service, needs amelioration. We were definitely expecting much better from a 5* hotel. Clearly overpriced breakfast (choice and quality: can do much better). Average SPA quality.
Nice environment, clean, comfortable & quiet The double bed is relatively small, and the bed sink a little bit in the middle
We had a peasant stay!
That it was situated next to the Rhine The extra charges, i.e. garage parking
Nice location; great staff. Mattress was uncomfortable, it sunk in the middle.
A very new hotel. Excellent view (some of the rooms), modern and good quallity fixtures. Very well located. Excellent price/quallity Relativelly expensive add-ins (parking, breackfast, internet etc)
Very professional staff, beautiful hotel, clean, wonderful pool/spa area. When we arrived, they only had one booking (instead of two booked rooms). They booked us directly themselves for the 2nd room. I hope that we are not charged twice for that room.
location, room and amenities. great business center should not charge for internet access
Clean tidy good location near the train station, but not close enough to hear the noise of the trains. Staff very efficient and friendly, no problems at all.
Good location, comfortable beds, very clean rooms and hotel, staff was ok but could of been better. Internet was very expensive and so was the breakfast for what you get.
Personnel friendly and helpful.
Good location, easy access to train station, comfortable rooms. Portions of the building can be noisy at night (street noise), when requesting an iron for the 3rd time, the front desk simply told me maybe all the staff was busy and shrugged off the service request. I left with wrinkled clothes.
The attitude and service of the staff was excellent! The rooms were comfortable, and well maintained. N/A
The location to the railway /bus station.The staff were excellent and the room was comfortable and spacious.We were given a ticket on arrival which allowed free travel on bus and train within the Mainz/ Wiesbaden area. Bus/tram stop outside hotel. The price of breakfast.
Excellent hotel in ideal location. Great value for money and the cleanest room I have ever had.
It was centrally located in Mainz near the Bahnhof with parking downstairs below the hotel. Reception personnel (except for Sunday morning) were not very friendly. No greeting, no smiling...I felt like I was an inconvenience. Also, I noticed there was only one towel in the bathroom for my wife and I. I called at 1600 and asked for another towel. I had to call again at 2030 because we still did not have another towel. Not a very good response for a 4-star hotel.
Clean and modern, easy to use room facilities. Easy to access from the train station. Free internet access which is speedy enough for watching websites and reading news but no good for skype or multimedia Small fridge with drinks (chargeable) which can accommodate a few small additional items. Public transport (which is extremely effective) free during the stay to the hotel and steps away from the hotel entrance. Staff friendly and helpful. Access to the parking facility not clearly signposted and charged additionally at 15 euros a day - this is not clear when booking via Kayak (hotel probably not responsible for this). Visitor has to choose between the noise of the air conditioning and the noise of the traffic if opening the windows. No facility to brew a cup of tea or coffee in the room. Speedier internet access available at a charge (not tried if really better than the free one).
Easy access to transport means (bus and train), clean rooms. Nothing special.
Very comfortable and clean rooms. The staff was extremely helpful and we really appreciated the fact that we were given a free ride ticket for local buses and trains to Wiesbaden.
Spacious, quiet and extremely convenient to railway station and main attractions. Enjoyed a nice dinner. Appreciated public transport passes and their convenience to the hotel. no
Excellent and comfortable
Very friendly and efficient staff. I kind of missed a minibar with some night snacks.
liked the location some of the design features were good no tea/coffee making facilities in room.glass partition between bed and shower. wet bathroom floor when shower is on mollers not open till 9am on a sunday - should be open earlier for snacks and coffee. insufficent lighting
Staff was super nice. We even got a voucher for a welcome drink. Easy quick check-in.
Centrally located brand-new structure, with spacious and modern rooms, very comfortable mattress and bedding, clean bathrooms. Delicious food and great service at the hotel restaurant.
Great mattress, air con saved our lives, quiet at least in the back side very friendly helpful staff Bathroom a little cramped - door blocks toilet, and toilet flush button behind seat. It's a 4 star hotel-shouldn't be this way.
Very friendly and helpfull employees. Nice, clean and modern bedroom. The food is delicious and a faire price.
It was very beautiful new hotel. Hotel staff kindly told me many pour questions in English.I could relax so much. It is located in Darmstadt downtown, and near Machilda hill. To the station, It takes 20-25 minutes by walk or it costs about 10 Euro by taxi or about 1 Euro by bus. Good location!
Free drink at check in Price for breakfast much too high
Nothing to really comment about other than it was close to my office work place. But this situation was unique to my situation and not for all travelers. The rooms was small for the price I paid for a 4 star hotel USD $---/nite. The location was not the best and the parking entrance through an auto elevator that is so narrow that you fear of scratching your car when entering the elevator to park.
very pleasant staff, wonderful decor, and an exceptional breakfast. OUr children were leaving to return to Canada the following day and it was a wonderful way to end the summer, lingering over a healthy breakfast with great coffee. Also, the hotel gave a marvellous recommendation for a restaurant, where we celebrated my birthday - excellent food and just a 10 minute walk from the hotel - ideal!!! Thank you nothing
The facilities. Parking.
very clean, good breakfast
Staff answered my question immediately about church services in the vicinity.
This place has got a remarkable amount of lovely and surprising design details. You would not expect such an island of beauty in this area at all.
the spa was excellent
Excellent restaurant Stairs in and out of hotel means hauling luggage. A luggage ramp would be a worthy addition.
Clean, quiet room. Nice breakfast.
The design, comfort, clealiness and the good treatment offered by the staff. Excellent and valuable breakfast. The location was not good, although convenient for me.
The staff always made me feel welcome, the first impression is always a lasting impression when one is greeted with pure professionalism. The staff is just great..........................................
The location is great if you want value and an easy connection to the airport. There are few restaurants close. Some are about 1k away...
Efficient, punctual, frequent, and free airport-hotel-airport transfers.Cleanliness of room. In terms of price, still very close to the airport (4-5 minutes) in a quiet area. This is a two-star hotel - but is comfortable, clean, and efficient. Good breakfast at standard rates.
comfortable, convenient, excellent shuttle service, pleasant staff, very nice breakfast. Couldn't have asked for more for a one night stay.
I was not expecting too much, because I just want to spend the night there for relax before my next flight early in the morning after almost a day driving a car from Swiss. The fact, it was far above my expectation.
Everybody was very nice, and especially the barkeeper I had a good night.
Most of it was fine. We made a reservation for an early shuttle but were told that if we missed it there would not be any problem taking the next one. Therefore, instead of rushing in the morning we decided to take our time and wait for the next one. However, once we were in the reception we were told that there were no available spots for 2 hours so we had to take a taxi to the airport spending €20.
Very nice rooms. Very clean. Easy to get to Frankfurt city using free shuttle bus to airport and then the S bahn. Good location near the airport in a quiet neighbourhood. Eur 10 extra for breakfast! OK this did include "free" wifi but nowadays wifi should be included as standard anyway.
Relaxing atmosphere and an excellent buffet breakfast
Proximity to Frankfurt Airport.
The privacy was great after hostel living for a month. Very clean hotel, nice and helpful staff, polite cleaning people. Expensive breakfast
Hotel was clean and near Airport with Reliable Shuttle. Front Desk was helpful. Restaurant was a little expensive, but food was good.
Tea making facilities in room, central to city centre, easy access to bus routes, excellent breakfast but a little dear at €21 Poor bar facilities
Service was too good. Everything was good.
Staff were friendly and efficient. Hotel was undergoing renovations and hence some facilities were not available or were relocated. Believe hotel should have informed us of this so we could have reviewed our decision to stay there. Also hotel used by air crews who are very noisy and inconsiderate.
Great location, easy access to Rhine River cruise departures and scenic wine routes. Mainz offers a variety of nightlife, shopping and food choices, all within easy walking from this hotel. Construction/renovation at the hotel appears to be completed. Added a very nice restaurant.
Good breakfast and location Wi-fi at $20 a night.
The staff assisted my with all my desires, and even helped arrange for a replacement rental car! Absolutely the best hotel in the region.
They upgraded us to a river view room because we were there between the holidays. Then when they found out it was our anniversary, they left a fruit plate and bottle of wine in our room.
Convenient, expensive, lifeless. Excessive changes for food. Look elsewhere.
Roomy room No wifi in room unless you paid
Apart from being a wonderful hotel, I would like to state that the staff were the most friendly, courteous, polite people I have met in a hotel in a long time. They couldn't do enough to help in any situation, directions, taxi's etc and they also wished us, as Irish soccer supporters the best of luck for the game !!
It's location was ideal-- Lack of use of a computer for internet. Not everyone has a laptop. Later learned that there seemed to be a computer available as airline crew members were using it. Did not appreciate the lack of knowledge about this computer and the attitude of the staff about using a computer. Was willing to pay a fee but that option not available.
Good location and comfortable room. Breakfast buffet was impressive cost of parking
Rooms at the back are quiet and larger with balconies over the huge park and great views. Lovely bathroom and interesting modern room layout. Well run by the ever-present family team. Excellent restaurant which is well worth the high prices. Location is 10 mins out of town; busy hearty breakfast with groups of older citizens..
This was a lovely hotel, beautifully located in a gorgeous park, within easy walking distance of the centre. The rooms were really stylish with a lovely view. Hotel staff were genuinely friendly and helpful. It was a real pleasure to stay in this hotel.
I loved the park like setting of the Hotel.
The size of the rooms, the beds and the breakfast. The SPA area is nice although the decor of the pool is a little kitsch. The distance from the city centre (it's a 25 minute walk) and the fact that they did not clean our room.
The hotel was in an excellent location for getting to the Frankfurt airport. On a Sat am, it took only 20 minutes, door to door. Might be worse during week days.
Fresh room, top class!
Excellent facilities, staff and rooms. A superb breakfast and park setting.
Location, friendly staff, excellent breakfast
We loved this hotel. The staff are very friendly and helpful. There's lots to do in the hotel, especially for kids. This is definitely my 'favorite' hotel. maby thanks for a great few days.
Friendly people Long (but nice!) walk to city centre.
Outstanding hotel - very pleasant room within easy walking distance to main square and sights. Very good restaurant with exceptional range of food for breakfast. The quality of the food and cooking was superior to all other hotels we stayed in across Germany and France, including more expensive hotels! Very quiet room and friendly staff. A baby cot was provided for free, complete with rubber ducky which was a nice touch. Would definitely stay again.
Expensive Internet: €22/day is a bit too much.
Proximity to the center of the town No free internet access and parking is too expensive!
Close to historic center and train station. Good alternative to staying in Frankfurt.
Customer service No
Near the center, friendly staff
very helpful staff, walking distance to city center,
very nice staff, good location no free internet
Conveniently located for my meetings. Friendly and helpfull staff. Good looking lobby and rooms. Too quiet, no ambience, no live music.
Very friendly staff, quiet room, fast and smooth elevator. Due to a wrong entry in the databank, I was first given a room that hadn't been prepared by the chambermaid. The clerk apologized genially carrying my bag while taking me to a new room and gave me a voucher for a free drink for compensation.
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Good breakfast No free wireless internet, though listed
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
Clean & nice Nothing
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
Every thing , the breakfast was good the staff where very helpfull and friendly always a smile on there faces . what lovely people they are knowing my Daughter will be working in mainz quite often and i will be visiting her . I' will 'be staying at the Konigshof again . thank you
Great location, free wi-fi, good breakfast, clean room, good value for money There was an odd smell in my room, had to keep windows open most of the time. My friends staying in another room did not have this porblem though...
Location of the place was great as it was right across the street from the railroad station. Only a thick comforter on the bed and you cooked with it on but froze with it off.
Helpful staff at reception. Excellent breakfast buffet! Nearness to railway station and other places, including city center. Access to my room via stairs to 5th floor. Lift only up to 4th fl.
It was right across the street from the train station which made it very convenient. The breakfast buffet was very good. The staff was also helpful and very nice. I wish it was closer to the river, but can't have everything.
Room was impecably clean and large, staff extremelly nice and helpful, and breakfast quite good.
great value no complant
Everything was better than expected. Quite, spacious, lift, wireless internet, centrally located and clean. Best value-for-money hotel that we stayed in during our 21 day visit through Europe. Breakfast was superb. Nothing
access to public transport and places to eat very central hence can get really noisy in weekends.The pillows provided are really flat and for a person like me who prefer good support need at least 4.
Staff charming & helpful, 24 hour check-in accommodates late arrival from Frankfurt Hahn Airport, shuttle bus drops off & picks up outside the hotel, facilities to leave luggage on the day of departure very much appreciated. Location to railway station made the Konigshof ideal as a base to travel to the Mosel or further south Not dislikes but 2 small points, facilities to make a hot drink in the room would be very appreciated or perhaps a cold/hot drinks vending machine in the hotel lobby perhaps
Good location for work on the west side of Mainz with easy access to the Autobahn system. And, a McDonald's across the street, as well as a large shopping center nearby. Breakfast is outrageously expensive. High cost of wireless.
The room was clean. The price was to high and it did not have any facilities. Decoration was poor.
friendly and helpful staff
No coffee machine in the room with complimentary coffee for "early risers" like myself.
Thoroughly enjoyed all aspects of the hotel. Excellent staff, good car parking and excellent restaurant. I would certainly stay again next time we visit the area. No
Easy parking. close to bus stop to town, friendly staff It was a little hard to find - signage was poor
all newly renovated and refurbished in an industrial area, not suitable without a car
that wifi internet was an expensive add on.
Clean, comfortable and modern. Easy free parking on site. No Tea / Coffee facilities in room. Breakfast an expensive option at Euro16.
No iron/ironing board, staff had problems supplying one
Situated in a quiet part of the city but well within walking distance of Main railway station and city centre
Room very good and the breakfast is great. Good price if you book in advance.
Quiet yet convenient location. Good size rooms. Only 10 minutes walk from the main station and 10 minutes to the town centre. Excellent restaurant for dinner with an interesting menu and very attentive staff
Comfort and quietness of room, excellent breakfast and good quality food in characterful restaurant, convenience of garage parking
Location, cleanliness. Fitness area was small and TOO HOT.
Staff friendly and helpful, Room big and clean enough, comfortable and clean bathroom with bathtub. No Smoking in the Hotel only outside, calm and relaxed. Breakfast 18 Euros per Person!!!!
Excellent value for money hotel, clean and quiet, polite staff, sadly did not get a chance to use poool and spa which looked brand new.
Every one was very friendly and helpful Bar drinks were extremely expensive €7.50 for vodka and €2.50 for the coke.
Location relevant to our destination was ideal Standard of houskeeping staff is very low
Room comfort was excelent and good location ( very quiet )
Excellent Room, Excellent Hotel - Highly recommendable - Good Restaurant, Easy Internet Access noisy bathroom! Tabs for water would also not turn off properly
bad ventilation in bathroom, and hard to get key for locker in sauna
Quiet, comfort, nice balconi, chocolate that waited for me on the pillow! The electric lights are too week, at night the room is dark.
I don;t think that this hotel in Darmstadt could be rated as 5 star hotel...may be the one in Frankfurt?
Too expensive. Access to internet should be included and not cost 15 euro - unacceptable.
everything ok internet
The hotel was excellent, all the facilities, the staff and the minibar was excellent. A special thing to mention is the breakfast, which is very very healthy, I would definitely like to visit it again.
Quiet, comfortable room No in-house fitness center.
Location by main train station in Darmstadt is excellent In my opinion, this hotel simply does not meet the standard for a business hotel. The staff are not well trained or courteous, there is an absurd amount of nickel-and-diming charges (ex: charging for internet access), and aside from a pool there are not many facilities for guests to use. Definitely would not recommend for someone staying in Darmstadt.
no hot water/coffee-making facilities in room
I was only there for a single night; hence, I am not in a position to express a complete judgement. Nevertheless, I got a positive overall impression of the hotel Checking in and out was quite efficient. I made use of the Room Service for dinner. The food was good and the delivery time was quite reasonable. May I suggest that the shuttle service to / from the airport be more frequent. While I was waiting for the shuttle at Frankfurt airport, shuttles from other hotels (including other NH hotels) had already come twice to pick up passengers before my shuttle actually arrived.
The hotel itself was nice. Breakfast was not included and was quite expensive. Also, it was hard to get into the city of Frankfurt from this hotel.
The shuttle service from Frankfurt airport was poor. We waited 30mins for the shuttle to come, then to be told there was no space ( only seats 6 passengers ) & therefore had to wait another 30mins for the next shuttle, We then explained the event to the hotel reception who really didn,t seem to care.
The quietness of the room, the bed was very comfortable, the receptionists were very friendly and answered all questions and the airport shuttle was one of the main reasons your hotel was booked. a little handout on how to use and how to get to all the extras, like pool, outdoor patio, etc. would have been helpful.
Convenient to FRA Airport
Nice Rooms, Excellent Breakfast
it was comfortable for teh prize I paid a little loud
team of the hotel at the reciption are very good , the waters also . poor breakfast .
the free shuttle
It was quiet and the staff was very friendly, helpful, accomodating. That the double bed was actually two twin beds put together - and that even with the A/C turned on to high, it was still quite warm.
Modern and very clean hotel. Nice surroundings. Great breakfast.
Excellent quality business hotel with high standards. Good buffet breakfast. Convenient location as stopover from autobahn. Extortionate charge for accommodating a dog in room.
nice atmosphere, nice rooms and excellent pool and gym. breakfast time limit at 9am is ridiculus. Biblioteck closed during weekend is ridiculus too.