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Helpfulness of staff
Room was nice, hallway outside room rough looking. Front desk was very hard to deal with. First key they gave me didn't work. Could not print my receipt in the morning, after 10 minutes I gave up and got on the bus to catch my flight. I asked how I could get it, and he said I had to get it from Kayak. Business hotels know they need to be able to do this.
Shuttle to the airport - Flat Screen TV - Position very close to the Airport
Great value for money and shuttle to airport excellent.
Very good facilities and comfortable rooms The final bill was wrong, with an additional charge that should not have been there. I did not notice this until after I had left the hotel, but this increased the cost by 30 euro. Whether this was a genuine mistake or not is the question, and makes be doubt whether I would use this hotel again.
everything was fine wifi in the room nearly non-existing. worked only in the bathoorm and only when sitting on the toilet. I mean, sure where else would you need wifi. No shuttle to terminal 2.
Breakfast was amazing and dinner too Front desk personnel behavior was unbecoming of one clerk.
The hotels proximity to the airport Lack of parking
Everything was good.
Clean room, and the dinner we had was very good. We where early for check in they said it wood be a additional $40.00 plus euros. The night mag. said we could possibly check in at 1200. We talk to the next desk clerk, he said the same but check in was not till 1500 ? Then he said maybe 1300 ? I told him we are getting three different answers ? We also ate dinner there you wood think when you are patronizing a business you wood get some leeway. Then when we check out the manager said we owed them for breakfast $45.00 euros. I told her that it was included in the rate she said it did not show in there system I show her my hand written receipt she said that was not acceptable and we where out the door to get our plain. Then the shuttle driver drop off the other guest and told us that he normally only drop off at one spot but wood take to are correct gate that is at same airport ?
the beds were wonderful and the shuttle was very convenient. Breakfast at 20 Euros is too much.
The location and proximity to the airport and the shuttle service to and from the terminal. The internet service was confusing and expense and didn't work properly. Just offer free internet access to guests of the hotel like they do in the U.S. Are you really making that much money off your charges for the internet.
Layout of room. Quiet service. Price of breakfast and no alternate to large buffet breakfast
Staff were very helpful arranging an early return to the airport via their shuttle bus, nothing was too much trouble for them.
It's Location - near to airport and near to Motorway Limited food choice for dinner
Very huge room given, classy settings, comfortable bed, trendy modern design, bathroom size is big!!! Very limited seats for shuttle service. The hotel can accomodate 300 rooms, but the shuttle service (every 1/2 hour) can only carry maximum 6 passangers!! Forced to take taxi from airport to hotel (cost 25 euros) and hard to reserve seats from hotel to airport, all fully booked! Very disappointed with the shuttle service. Also, hotel was quite far from airport (about 10 mins taxi ride).
Close too airport, and transport to airport from Hotel. Staff was kindly. Breakfast excellent.
comfort of room, availability of computers and restaurant
Departing. Your web site specifically stated 30 minutes of free use of lobby computer. this is not true. when shown info on web site front desk personnel told me to take it up with you directly. they demanded 5 euros for 15 minutes use of computer terminal. front desk staff was absolutely rude. wouldn't recommend this hotel to anyone.
Clean, quiet, airconditioning worked, easy access from airport with free transportation, and 4 internet terminals in the lobby. Hotel had a restaurant and there was a pizza place, McDonalds and small grocery store within 2 blocks of hotel.
The quality of the room, spacious, quiet, large and comfortable bed. Excellent and generous breeakfast buffet. We only booked one night. If we had known how well we would feel, we would have stayed the complete 3 nights week end (seriously !)
The staff at the restaurant was very nice and appologetic for the exceedingly high prices for wines by the glass (which they pointed out to me without me saying anything). The room was not clean with dirt on the floor, hair in the sink and bathtub, and stain on some of the furniture. The restaurant was very pricy, particularly the wine (with onl;y German and Spanish wines offered).
Clean, comfortable, excellent breakfast. Would definitely choose Mercure again. It's further away from the airport than you might think. They have a shuttle running regularly, but it takes about 15 minutes.
The reception area is well kept. Breakfast is included. Nice Breakfast choices. Hallway carpet is dirty. Room has stale smell. Toilet, bath tub tiles shower curtain and sink are dirty.
Location in the small town. Yes, since I will stay with you again prior to my trip to South Africa and upon my return will spend an additional 2 nights at your hotel, I wanted to store a small suitcase, but was denied such minor convenience.
Good breakfast No free wireless internet, though listed
The very friendly atmosphere and the very good service at the bar/restaurant although i arrived there well after 22.00 hours.
Clean & nice Nothing
lovely breakfast, pool, attractive facilities, easy Internet access. Delicious house wine for dinner. either the batteries had worn out or I could not figure out how to use the TV remote.
Proximity to airport, had a sauna and pool, fairly good price. Not many restaurants around.
Facilities were clean and modern and everything was in good condition. The airport shuttle was a disappointment. The bus ran infrequently leaving many of us to wait a long time outside the airport. After a long flight, the last thing you want is to wait for a shuttle bus. The bus was over crowded and noisy, and not all passengers were for the hotel. Lastly, the bus broke down on the way to the hotel, causing further delay.
The hotels location was great, close to Frankfurt city and the airport. The staff in the bar and restaurant part were excellent. The beds were uncomfortable, the room was unbearably hot (and you couldn't open the windows because they were blocking out the sound of the airport), and the staff at reception were not the friendliest of people.
Fantastic restaurant, quality dinners, good breakfasts. Dirty soft drink spill (coke?) down wall next to bed. Reported to reception staff who appeared to have little interest. Doubt if problem was corrected. Walls in bathroom full of dirty marks.
Clean, efficient staff, close to the airport & a shittle service, very good place for an overnight between flights Shuttle bus doesn't bring you to the door but stops about a 100 meters from the entrance, you get wet if it rains
Free WLAN and freshly squeezed Orange Juice No bar, no restaurant, reception closes at 10pm, staff not friendly
Quiet , close to airport / train station
Internet is free and work well, free parking as well. Sauna and swimming pool OK. Arriving Sunday afternoon they inform that the restaurant was closed. They provide info where to go, 10 min walking.
The location and value is excellent if you have a car and are flying out of FRA. Breakfast was very good and the pool and exercise facilities were a nice touch.
the staff;location;excellent breakfast
Very friendly atmosphere. A nice family run business. Very quiet location close to trains only 20 minutes out of Frankfurt central station. The front door is not always open, so if you plan to arrive early let them know in advance.
The ability to park our car, although the parking was tight. Easy access to the bus and train for a trip to downtown Frankfurt.
It was a buisness trip and I visited an exgibition and met friends.
The boss jack is a wonderful person, and friendly.
Our room was large and quite comfortable. They have convient on-site parking. It is 500 m from a S-Bahn stop and it is two stops to the Frankfurt Hauptbahnhof. There is a easy back road to the Frankfurt Airport and it takes 20 minutes to the car rental drop off in Terminal 1 with only one traffic light en route. Breakfast buffet was very good. Clientel seemed to be German businessmen. Nothing in particular besides one always wishes that the breakfast was free. I wouldn't hesitate staying here again if I had a rental car and I wanted to get to the Frankfurt Airport for a morning flight. Ours was at 1120 hrs.
Everybody was very nice, and especially the barkeeper I had a good night.
Efficient, punctual, frequent, and free airport-hotel-airport transfers.Cleanliness of room. In terms of price, still very close to the airport (4-5 minutes) in a quiet area. This is a two-star hotel - but is comfortable, clean, and efficient. Good breakfast at standard rates.
Relaxing atmosphere and an excellent buffet breakfast
The location is great if you want value and an easy connection to the airport. There are few restaurants close. Some are about 1k away...
Hotel was clean and near Airport with Reliable Shuttle. Front Desk was helpful. Restaurant was a little expensive, but food was good.
Very nice rooms. Very clean. Easy to get to Frankfurt city using free shuttle bus to airport and then the S bahn. Good location near the airport in a quiet neighbourhood. Eur 10 extra for breakfast! OK this did include "free" wifi but nowadays wifi should be included as standard anyway.
comfortable, convenient, excellent shuttle service, pleasant staff, very nice breakfast. Couldn't have asked for more for a one night stay.
I was not expecting too much, because I just want to spend the night there for relax before my next flight early in the morning after almost a day driving a car from Swiss. The fact, it was far above my expectation.
Proximity to Frankfurt Airport.
Most of it was fine. We made a reservation for an early shuttle but were told that if we missed it there would not be any problem taking the next one. Therefore, instead of rushing in the morning we decided to take our time and wait for the next one. However, once we were in the reception we were told that there were no available spots for 2 hours so we had to take a taxi to the airport spending €20.
The privacy was great after hostel living for a month. Very clean hotel, nice and helpful staff, polite cleaning people. Expensive breakfast
If you need an overnight in Frankfurt! This is the place!
near airport parking charge, Wifi only at public area
The price is amazing, close to the airport Easily accessible, right off the highway Easy driving to other parts of the area (Frankfurt City, Mainz, Wiesbaden, Darmstadt, Worms) Wonderful breakfast included English-speaking staff Airport shuttle available Late-night check-in Quiet Air conditioning Frankfurt tourist info available Pleasant campground and scenic lake across the street Amazing italian restaurant down the road in campground - best calzone ever! Only a few half-complaints: *Free wi-fi only available on two devices per room (regardless of people). It was inconvenient, but in other cities there is NO free wi-fi, so looking back, this was actually the best deal! *Was given a smoking room (I was not prompted at booking, or I missed it - please remember to specify!) but this was remedied as soon as another room was available. *Slow elevators
Great location and low room rates. Wish there were more hot options for breakfast.
The staff was very responsive, efficient and polite. The accommodations were small but the design of the rooms and bathrooms made great use of the space. It was a bit noisy in our room facing the highway, but otherwise it was all we could have asked for. It was a noisy in our room facing the highway.
good value. there is no wifi in rooms. had to bring laptop to lobby which is noisy and inconvenient. I would have paid extra 5 or 8 euros. also the online ad for the hotel is misleading. the only wifi is in lobby.
Clean, smallish, serviceable rooms. Certainly standard size for Europe. Convenient to airport, two great restaurants just across the street, reliable shuttle service, excellent German breakfast. This place is so much better than the overpriced hotels located at the airport. Stayed here many times in the past; will stay here again.
confort and shuttle between the airport and the hotel nothing
The functionality of the Hotel, Close to Airport, Quick Check in/ out, etc..Hotel staff frendly, etc.. As usual with Holiday Inn.
Great value for the money No coffee shop or a place in the hotel for a meal you have to go for a walk if you want a meal
The staff was great!!! It was very comfortable and affordable. The breakfast was ok
Very clean place and great stuff! They even allowed me to check in earlier for no extra fee. The location is great if you are in and out of the airport. Otherwise you will have to walk for a good 20 minutes to the nearest train station. The rooms are not the biggest, but for the money I paid it is more than enough.
Reasonable price, free parking place, free WiFi
Well equipped hotel. Good upkeep. It would help to have coffee making facility and a safe in the room. Also free access to wired internet would have helped.
Fast getting to/from the airport. iT is much better then the big chain hotel of the same budget and much valuble. The lack of food sorce, not even a sandwich/snack machine. the lack of airport service.
It was a short stay, nice facilities and friendly staff. Trying to find the hotel, it was a nightmare.
Not much, the staff and rooms were fine. The area was bad, no where to eat and stuck off the road in the middle of a commercial office park. Though they state being close to the airport, it is still a 35 Euro ride.
Clean Bathroom Staff were unfriendly
the room, the breakfast was excellent and the staff was really nice. i do like every thing in this hotel, there was nothing that i dislike it.
room is clean, beds comfortable, breakfast is okay compare to our other Euro hotels during our trip, not as good as others. it claims as close to airport but no shuttle service from airport or public transportation to the hotel. The taxi driver charged us 35 Euro, and the shuttle from hotel to airport is not free, we paid 20Euro. Also the room is not very comfortable because no air condition in July.
in nice little Village.. Nearby Mongolian Chinese restaurant excellent and reasonably priced superb buffet. German hotels don't seem to offer tea and coffee in rooms - we miss this.
Clean spacious room, friendly staff, good freakfast buffet, shuttle service to messe, free use of Internet
Hotel staff were excellent, Restaurant food delicious. We did not mind the fact of the railway line being close by but the hooter that seemed be be blowing about every 20 mins or so all through the night did spoil our stay somewhat.
Roomy, well equipped, the most helpful staff with excellent English. Great view of the river (but we paid for that). Restaurant was very good food, great service, and priced a bit higher than expected. No elevator, no a/C. But we knew about the latter. Also, since the windows were open, there was a fair amount of traffic noise.
On the Rhine which was great location Generally felt neutral about experience. Hotel quirky...
Location Hotel staff is very stuffy. Cancellation policy is not acceptable.
Position by the river Charged 15 euros extra for the room when the hotel was empty and also charged for parking when we were told parking was free. Also breakfast was not explained properly and we were charged for Buffet instead of Continental
Rooms were very cozy and clean. Cost to add breakfast was quite high.
The staff was very helpful. The cab driver has guided me properly to search for the check-in counters in the international Airport. The loneliness in the hotel when I checked-in made me a bit scarry. They have to improve breakfast. Moreover the location of the Hotel is in the Industrial Area, hence difficult to move around.
We stayed at Airport Hotel Walldorf twice; the night we arrived in Germany and two weeks later on the night before we left. The staff was very friendly and accommodating especially since we had to leave at 5:30am to catch our international flight. Our rooms were nice, especially the one on our last stay. It was the best bed of our entire 2 week trip!
Location was great, breakfast was excellent, room was very clean. Highly recomment this hotel.
free internet no
it was very close to the airport. the breakfast was very good. coffee and tea in the room.
Everything is quite well organised. There is a personal touch by the staff. They are always eager to help you and make your stay as comofrtable as possible. Nothing in particular.
the fact they spoke english Cab Driver took me to the wrong Hotel
This was our second stay at this hotel. They have an excellent breakfast and are a good value. Great for a night or two between flights and if you have a car. Some confusion about shuttle bus service or lack there of. Hotel staff arranged for a bus to take us to the airport for 15eros. None from the airport although we asked many bus drivers, finally took a cab for 21 euros. Not for a long term stay. Only a few places to eat and nothing to see if your on foot,
The price I chose was good, this would be the only thing I like best during my stay at the hotel. the location was a little bit far away from airport and train station.
Staff was very helpful. Rooms and bathrooms were very nice size and clean No free wireless internet
I used it as a place to stay the night before leaving Europe, it is close to the Frankfurt Main airport. You have a choice of a first class restaurant or in the summer the classic German beer garden fare. Set in a nature preserve along a stream. Will use in the future. It is close to the flights for the airport, some jet noise. No internet service, but most of all, I only had one night there.
This was a really nice Hotel, everything was good, the room, the food,the Price for everything was reasonable, the people was very friendly and helpful we would recommend this Hotel to our friends and when we come back to Frankfurt we would stay again at this Hotel
In the middle of a forest but only a stone's throw to Frankfurt airport. Some good walks nearby. Excellent restaurant, Biergarten, plenty of parking. Very good value for location. A bit close to Frankfurt airport if you want to leave your windows open!
Great location, picturesque setting. Smoke odor throughout hotel and in our room. The evening we stayed, we were placed directly adjacent to a party room where there was a wedding taking place - there was very loud music playing until 2 PM. After asking, we were offered an inferior room at the back of the hotel, which we declined. To his credit, the hotel manager did made an adjustment in our price -- but he was not apologetic, nor was he otherwise accommodating. By German standards, the breakfast was average (by U.S. standards it was very good). Please be reminded that (as indicated in hotel description) their is no internet service.
I came Back, Please see my review 30th April. Hotel was so good that i returned, what more can one say Room fan during the heat wave would have been nice, room was very hot.
Spacious room Some noise at night (airport?, road?.)
Very quiet, very clean, with a very helpful staff. The restaurant is outstanding, with very good food and service.
We have stayed at this hotel before, usually in the main building. This time we were assigned to the millhouse and were given an entire apartment. It was exquisite! I had to check with the hotel staff to make sure that we were in the right room. We like the location in the middle of a nature reserve. Even though it is close to the Franfurt airport, we were not disturbed by the airplanes. The staff spoke limited English. When we asked the woman in the morning if she could give us the password for the internet, she just responded, "No," and made no effort to find out the information. Also, when asked if she could tell us something about the hotel, she again, responded, "No." The breakfast was adequate, but the food was located in another room and not convenient to the few tables set up around the reception desk. When we have stayed there previously, we ate in one of the dining rooms. Also, I said that there were four people traveling in our party, but there were only tables set for two. The hostess just shrugged.
They have a beer garden with reasonable food and drinks and also "fine"dining" and you can walk in the woods around them.The price was good compared to alot of the airport hotels and it has personality that they don't. They lost our reservation but did have a room free and when we checked out the bill was 10 euros more so was glad we had our paperwork to get the better rate. The first room we were shown had no draperies and was right on the road by the reception so we wouldn't accept that one-seemed like the rest of the rooms did have drapes.It is not only under the runway but on a very busy-noisy road so unless you shut yourself in the room you will be disturbed.
The hotel room was absolutely wonderful. We only planned on staying 1 night but was fortunate enough that our room was available for a second night.
the airport shuttle in the morning was very convenient the minibar prices are a bit expensive, not that i really mind but a 200 ml bottle of cola is just under 3 euros when you can go to the supermarket down the raod and get a 2 litre bottle for less than that.
very nice breakfast and friendly service state in your advertisment that the shuttle service is not included in the hotel cost.
absolute professionalism. keep up the great work!
Large room. Kind reception. Airport at 15 minutes by car.
Very helpful staff, quiet surroundings, ample & well-furnished rooms. Not far from the airport (appr. 25 EUR by taxi; there's also a bus stop about 3 minutes' walk from the hotel). Definitely worth the money. The only thing I was unhappy with was Internet connection -- there was no wireless Internet in my room, and the cable was too short (which means I could only use the laptop in bed).
Room was a good size Close proximity to shopping and restaurants as well various attractions
Please make sure the charge of the shuttle bus, it is not for free even you go from airport to hotel
service & room shuttle stops to early
Very helpfull staff. Very nice breakfast Shuttle-buc I had to pay 16EUR, while on the web-site is free.
Friendlyness of the staff. They do not serve dinner. It is difficult to walk to other restaurants in the cold/snow.
Good position near airport, good breakfast The wireless connection that I have payed for didn't work at all.
Excellent restaurant (Italian food). Relative proximity to FRA airport. Hotel not easy to find if driving own car / reaching it by train (S-Bahn) although not far from Frankfurt Airport (20 min drive).
Good small village location Difficult to get to and from - taxis do not know about it; takes forever to get a taxi pickup Basic room - no extras; poor value for money
The staff was extremely helpful and friendly. We really enjoyed our short stay.
Very quiet hotel, located near the river so good for a nice walk if time allows. I had a balcony with a nice view to the River but it was too cold to use it (Dec). Receptions at check in and out both friendly. Breakfast guy was really funny and friendly which starts your day perfectly. Pillows: they were fluffed up to look plump but were mainly air.
Near a park and residential area. As a US citizen, I wanted to see a more typical German life than what you get in a large hotel near the downtown or airport regions during my brief stay. If you're looking for nightlife, this was not the place.
Restaurant is nice, had dinner and breakfast there.Hotel staff is friendly and very helpful. Parking space at Hotel is limited. Had to park the car across the street on a public parking place.
Very quiet place, 10 minutes by car to the Messe Frankfurt.
Staff very helpful and food was very good. Generally there was a awareness in all of the staff to do things well and they were proud to be doing it.
Very expensive for what you get, unfriendly staff very poor breakfast.
The guests were generally cheerful. The decor can best be described as strange. Csech brothel, maybe, although I've never actually been to one. I have no idea why anyone would place glowing balls draped with red veils and pink candles in the same room much less in a hotel that is essentially frequented by air travelers that cant' find anywhere else to stay. Might work for a qirky boutique hotel in a funky part of a big city, but definitely a bit off putting for some who just want a quiet, clean room and meal before (or after traveling).
Breakfast, efficiency, cleanliness
Easy taxi ride from the airport, comfortable accommodation, close to local restaurants and city train, courteous staff, excellent breakfast.
Mr. Kuschel's upbeat and helpful attitude was very good indeed Incidental - but - there was a wedding at night and the music's noise continued until 12:30 am - other than that everything was fine
Closeness to FRA airport That breakfast was not included in the cost.
Good location, nice room, good breakfast but extra payment. Very close to the airport. very expensive extra payment for breakfast
The room was clean and large although dated. There was a strange odor in the room. It is hard to find this hotel and not that convenient to the airport due to this. The food at the restaurant was ok, not great. No one at desk in early morning when we left (luckily we prepaid the night before) and we had to find our way out a side door and around to the parking by trial and error. The entrance to the front area where we entered was locked with no one there to call.
very nice and helpful staff very thin mattress and too soft pillow. Do not like bed (single room) against the wall. Would prefer broadband connection in the room; although it was nice to sit in the bar it is inconvenient for e.g. Skype. No seating in the reception area except in the restaurant.
Close to the airport, there's a Greek restaurant near was good. wireless internet only on first floor, no shuttle service to the airport
The staff here is outstanding! They provided an early breakfast on a Saturday as well as called taxis to the airport at a reduced rate. Nice, peaceful neighborhood, perfect for taking a stroll thru the suburbs of Frankfurt. It would have been nice to have wifi in the hotel, but wired internet in the rooms are fine.