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The staff were excellent. My son was the centre of attention in the hotel and he had a ball of a time.
All the staff were very friendly and we really felt at home. The massage and facial was heavenly. The pool was a good temperature for children. The childrens bar food was excellent. Rooms were comfortable and a good size. Adult bar food was just average and a bit over-priced
The Staff was very kind and helpfull
Very handy for Oranmore village, only a 5 minute walk away. Friendly & very helpful staff. No lockers in Leisure complex for valuables.
Leisure centre, car parking, food, reception staff Bed linen was quite "tired". It cold do with a fresen up The wireless internet access should be free for guests
I was very pleased with everything, only disappointed that no breakfast was included in the package,why should we have to pay extra?? no
Good Location and use of gym and leisure centre is great. Staff could be a bit more cheery. Bed was uncomfortable and this hotel should not be classed as a 4star iv seen better 3stars
peace and quiet and location
stayed in the cheery suite, was excellant
Near to the airport No internet access in bedroom
Facilities, especially for children. Spacious dining/drinking areas. Very sociable foyer!
all good on all fronts
lots of intertainment for the family
The restaurant was fantastic Bed was a little too small
I booked a triple room for 3 adults and there was a double and 2 singles. I loved that fact it was a very spacious room, good natural light and a good powerful shower. I thought the reception entrance wasn't in the best location and was poorly signposted. I parked a good bit away and trying to get and find the entrance in the snow and ice was difficult. Also better lighting in the room
the customer service was excellent
The breakfast is excellent. Although our booking did not include breakfast, we paid extra for breakfast but it was well worth the money. Bed was a little too soft, also windows were draughty. Apart from that everything was excellent.
Great Hotel Couldn't fault anything
A great hotel with great facilities, happy and helpful staff and only a short drive from Galway city center.
Really warm and clean room The Duvet had holes on it.Also the back part of the tv remote control was broken
great place, the staff made me feel as though I was at home. Breakfast was excellent too. the cheesy egg is delicious
Fantastic breakfast, spacious room, family atmosphere, way better than a commercial hotel
Great Hosts - extremely clean. Quiet location (a little difficult to find first time around).
Welcoming and friendly owners of the guesthouse always willing to help and give guidance. Good access to the motorway and the airport. Nothing.
I loved the people--they were so helpful and sweet. The breakfasts were delicious!
Bright , clean , very welcoming None
the staff were very friendly, would absolutely recommend the hotel, it is a bit out from city, we didnt mind, got a taxi in to go out costs about 15euro
Rooms were ready earlier than expected, the hotel was very clean and rooms were nice and spacious
The hotel is really cool, relaxing and the food was lovely. It's so modern and comfortable. I liked everything!
The hotel was very relaxing and staff were brilliant was very clean and an excellant place to stay for a weekend visit to galway
Great athmosphere during race week. Excellent entertainment, beautiful rooms and very friendly staff. I didnt like the fact that the restaurant prices were increased during race week. Already paying inflated price to stay there so I thought this was a bit much.
The hotel was very nice and modern on the inside and we were so pleased to find such accommodating staff. We arrived quite late that night and were very tired from 12 hours of driving. The young lady working check in was so kind and she upgraded us to the bridal suite for free!! It was amazing! High tech, comfortable bed tons of windows for views. We loved it. Such a nice gesture and there was not need for them to do that. Nothing.
The bed was very comfortable and relaxing and the bathroom looked great. All good. Breakfast.
Dirty grounds around the exterior, dirty rooms not fully cleaned, drawer handles full of body hair, body fluids on curtains, bery bland interior very basic fittings in room, budget soaps, not a hint of luxury anywhere, should be rerated to 3 star.
We stayed 2 days during which there were 2 weddings and even though the staff were very busy, the standard of service, food etc was excellent. The friendly staff, food and service etc.
It was modern. On the first night there was a function on which kept us awake until 2.30am!!!!! We could hear all the music. After complaining 3 times, we had to change rooms!!!!!
no spa far from town room smallish and very warm small bed
I loved my stay in the Clayton was a great experience the comfort and cleanliness of the Hotel was perfect the staff, food and room was great.
No room service?
Loved the food and the entertainment. Staff very friendly. The floorboards in the corridor upstairs creaked terribly. Lights in the room too dim for reading.
Enjoyed the comfort of the room and the excellent leisure centre
bedrooms in blocks away from the main reception area / bar / leisure centre. would note that if you were staying with a young family and wished to make good use of the leisure centre you should request that you stay in block D
Central to most facilities Water was not to hot in the showers
Staff were courteous and helpful making the whole stay very enjoyable.
Location 5 min drive from city centre great bar with music. Big pool and 24 hour gym Toooo many kids in the pool and the steam room was down which cant be helped from time to time i guess.
I liked the staff, they were very friendly. The location is good. It would be even better if the hotel provided shuttle buses into Eyre square every half hour or so. The hotel bedroom was sizzling hot and we couldn't lower the heat. The layout of the bedrooms is really confusing. I got lost twice trying to find my room because of lifts taking you to different 3rd floors with different room number sequences.
We stayed in this Hotel during race week. The price of the hotel was very expensive, breakfast was poor, room very warm, even with window open.
Very nice and clean hotel No
High pressure shower. Breakfast was not of very high quality.
Friendly and helpful staff, would stay again.
Comfort and cleanlieness
Easy access from motorway The noise from corridor with people going to their room
Large rooms The meals were not great
The staff friendliness, location of hotel is great Rooms were very hot, even though there was seven inches of snow outside we left the windows open all night and were still too warm.
A welcoming comfortably warm affordable hotel.Offering value for money. No plug in sink in the bathroom of my room, notified reception at checkout time.
friendly staff & cleanliness
the food and staff.
the staff were extremely helpful during our stay and organised a surprise birthday cake for my partner
A very comfortable stay with spacious rooms and a lovely bathroom (shower was wonderful etc.) Very helpful at breakfast. No hassle stay. Sometimes slowness at reception due to lack of staff, but not really that much of a problem.
Good value, good facilities, comfortable beds. Long complicated check in process which took over 1 hour in total. Very poor standard of dinner included in the weekend package.
All members of staff very friendly . fantastic evening meal great service The outside of the building is not very attractive . eg petrol station
Rooms are v.good, I really like the 2 double beds per twin room. Fridge, safe, gym, internet, air con, commercial quality furnishings and fittings, all you could want, I dislike shower curtains. A glass panel is more hygienic and comfortable to use, also more "4 star". V. minor gripe, no drinking glasses (other than bathroom toothbrush type) though room had a wine cooler and Ice machine outside.
Great location, parking. Front desk very helpfull. Bar was cold. No fire lighting with minus 7 outside.Bar staff could realise they work in the service industry also. No greeting, no thank you.
The staff were very friendly and efficinent. Breakfast was great The room was very hot and stuffy. My husband got up at 7 to go down to reception to get some water.....our clocks were set for 10.30...weekend away. Just as we were leaving my husband spotted the temperature control. Also the room was very noisy being next to a busy road....windows left in lots of noise. Many times during the night I wished I had my ear plugs with me!!
The room was very clean and spacious. The hotel bar had great music and a really good atmosphere. The bedroom was way too hot. The heat was very uncomfortavle at night and the room was hard to sleep in because of it.
The room we stayed in was extremley cold and when we complained to the staff we were given a small blow heater. They offered to move us the next day but not straight away. As we were only staying 3 nights we didn't want the hassel of moving after. I would have expected a hotel of this standard to at least be warm.
Food in the restaurant was excellent we booked a deluxe double room and our room had two double beds in it, very little space in the room and I would not describe it as deluxe
The Thermal suite was so relaxing - a real bonus as it was included in the price. The room was lovely, great breakfast and 10 min walk from the city. The shower in our room was not great.
Friendly staff, great facilities, well furnished rooms in a great location. No bar food available before 3pm in the bar. Had to go elsewhere to get bar food.
it was a very relaxing hotel
I liked the sense of luxury in a well-appointed hotel near city centre. Also enjoyed the piano bar !
Close proximity to city center. The lobby was clean and well-lighted. Reservation was for a king-bed, "bay view" room. The first room we were given had a view of the lobby, and was a handicap access room. We asked for a different room, and were given one with all of the windows painted over and no air-conditioning (the room details said it was air-conditioned). It was very hot in the room, and the window would only open about 6 inches. Not what I expect from Radisson...
None At all times when walking down the corridors between the rooms there were black bags full of unwashed bedding. Even late at night. One evening we went to our room at 6 in the evening and it hadn't been cleaned. I saw a wall mains socket that had been pulled out of the wall in the corridor exposing mains electricity. Waitress staff late in coming with the coffee orders in the morning. Mains power cut when we were there not allowing a cooked breakfast in the morning. Why no back- up generator. Our room overlooked a housing estate and a small courtyard within the hotel complex that had astro-turf laid that was torn and shabby.
the service and the luxury of the hotel
location,although only mins walk from the hustle and bustle of the city it is so relaxing,as if set on a country estate. upon arrival at the desk one member of staff just looked me up and down,then walked away as i was about to say hello while making eye contact,at this point a very helpfull guy with glasses welcomed us ,had a bit of a chat and booked us in,while sharing a joke with my son which made up for his senior member of staff.this is only a small matter in what was a perfect stay
My stay was relaxing and was close to city centre
The hotel is beautifull and the room is very clean and comfortable, the bed and pillows are perfect!! The first dinner was excellent, the second was not so...but it happens! The internet is free, which is a good difference for us. The location is good, not at city center, but close enough to go walking. Our stay was very pleasant. I recommend the hotel. No complains.
Very comfortable and great location The lifts were being worked on and it disrupted the reception area greatly.
The attentiveness of the staff, all requests were catered for without issue
The location is great, right in the city center and only 15 minute walk to the beach and it is a very clean and comfortable. Stayed here be fore and would stay here again the next time I stay in Galway.
When we checked in we did not get the room we had requested. The check in agent was not willing to change our room. We had to get the manager to help us. He made the changes that were needed and we were very satisfied. After that the manager checked with us each day to make sure everything was to our satisfaction. At the end of our 3 day stay the manager even got our car out of the garage. The garage that the hotel uses is just awful. very tight corners, and hard for out of town guests to maneuver. They should find another garage to use.
Location Room was very hot (it was the middle of Jan!!)
Staff very friendly, professional and prompt in accommodating requests. Do Not Disturb sign and. Make Up Room sign practically identical. If one grabs Do Not Disturb sign at night one can easily grab wrong sign (as I did) and be awakened early by the maid thinking I wanted my room cleaned. Very aggravating!!
convenience, cleanliness and efficiency. perfect location, great parking. Stayed here several times and cannot find any fault to report
location room was very noisy, no breakfast included, had to pay for carpark, not good value for money
The hotel is wonderfully located very close to the center of Galway and all activities. while being a 1-10 min walk from anything you could want, its also quiet. The staff was very nice, helpful and friendly. The beds were fairly uncomfortable, the amenities are not terrible new, but are current enough to satisfy and certainly high quality in galway.
Nothing Room, Bathroom facilities, lack of heating
calm / kindness
The location was excellent. The bed was to small.
The hotel is well located, walking distance to many shops and restaurants. The staff is very kind and the rooms are clean and affordable. no complaints
This was a lovely hotel in a great location. The staff was great & rooms were very clean & comfortable. We loved that you could walk to everything-restaurants & shops in one direction & just over the bridge the Salthill Promenade for a beautiful walk. We arrived on the weekend & it's kind of a party town on Fri & Sat. We loved it but when return I think we'll come Sunday thru Thursday.
The receptionist on duty was particularly friendly More variety at breakfast would be nice
very easy to the town, right there. nice people, had a laugh or two. pubs are good, staff are friendly
it's location was very convenient it did not have it's own car park
location and friendly staff
great value excellant service really enjoyed stay
I have been before found it a good hotel
The staff were lovely. Room clean and comfortale On our first night we were in a room facing the main street. The noise was extremely bad and we got little or no sleep. We contacted the receptionist who advised that she woud relocate us to a quieter room the following morning which she did. That was perfect!
it was very central to everything staff were brillant cannot fault it for a stag weekend I konow its the same in most hotels but breakfast was finished at 9 we were hardly in the bed
Beautiful décor, excellent location, fantastic breakfast. Close to parking as well. Walls are a bit thin, so light sleepers beware.
Ideal location. Very comfortable bed.
my family and i love the eyre square hotel for its convenience friendlieness and comfort everything perfect
The room was fabulous and extremely comfortable, apart from the cold See above
We got upgraded to a kingsize suite for free.
Lovely room, nice staff
The room was very clean and spacious. There is plenty of safe parking spaces available. The bar food was very disappointing. The dish I got was clearly reheated but was still cold.
great value room was a too warm
The management and staff were very helpful.
Very friendly and courteous staff at this family run hotel who even remembered my name and room number at check out
Nice hotel,comfortable bed and a good Irish Breakfast offered. Location was slightly further than I would have liked, but very acceptable. ~€8 in a taxi if needed.
Nice room, nice bathroom Very friendly staff Excellent free wireless Internet connexion Not at walking distance from town centre There was a wedding reception on the night we staid at the hotel with lots of inconvenience
Welcoming staff and comfortable surroundings. Not Applicable.
The bedroom was lovely ! Yes - breakfast did not start until 8am - so this is not suitable for a business hotel. Would only recommend it for leisure
Generally it was a good experience, close enough to the city and Barna and countryside. Location on the promenade is perfect for walks.
All the staff where very helpful to their guests in particular the bar staff. A elderly member of the public entered the reception area one day when the rain was very heavy and asked to use the hotels toilets. He was turned away saying there was public toilets on the promanade 200 yds away. He was less than 10 yds away from the toilet area. I believe the "Lady" that turned him away was wrong to do so.
The hotel was in a beautiful location & the staff were most helpful.
The bar had delicous food. Location great next to the bay. Free parking. Restrictive Wi-Fi allowing only one device to be used at a time. I had to go and ask for another password for the 2nd device. Noisy parties in the lobby/bar/restaurant areas (in my opinion, large private parties should be in a separate area from the hotel guests). No chain on the door.
Everything! The food, the staff, the facilities it was all fantastic
Great views, pleasant staff, fantastic food, room very comfortable, excellent leisure facilities Its a bit of a walk into town
the bathroom was very clean and well designed. the room although not very spacious was very comfortable and TV etc was all convienant and user friendly. the staff on the desk in the leisure centre were particularly helpful, cheerful and informative. the breakfast was good but the small round table on the floor of the adjacent conference hall was too small for comfort and made for a poor ambiance in contrast to the other facilities in the hotel.
the comfort of room.It was very quiet-no noise -room bright and airy-very clean no
The very good think was the breakfast! The staff was very unhelpful and impolite!
The room we got was not the room we booked, i booked a twin room and we got a double, this was not a problem as i was traveling with my daughter, The tables were not cleared for the people that came down for the later breakfasts on Monday. thought i will say they were very busy.
the cupcakes were a lovely touch
The suite was excellent and the lounge rooms were brilliant the fact that there was no swimming pool was a disappointment
Excellent service and very friendly staff. Wonderful Spa
Staff helpful and friendly
Very proffessional and courteous staff, genuinely motivated to ensure that we got the most out of our stay. A refreshing experience.
The hotel common areas are absolutely opulent-stunning drawing rooms and bar! My friend is still battling the hotel as they took the 240euro "holding" charge for room service off her credit card and still have not returned it.
Service and decor No
The Staff were very friendly and courteous. The Room was comfortable, and relaxing. The Location is great.
very nice staff, lovely hotel the price was a little much
The staff were all so pleasant and helpful. The food was amazing and service excellent Walk into town on cold wet day. Had to get taxis
The staff were friendly and very attentive. The food in the Pullman restaurant was lovely and the breakfast was also very nice. I wouldn't regard this as a 5 star hotel. To be honest I was disappointed when we got to our room. The decor in the room itself was lovely but the bathroom had tiles falling away from the bath and I though it was very basic bathroom you would find in any hotel. There were rips in the sheets on the bed. I just was expecting something extra special as it was our first stay in a 5 star hotel but apart from the attentive staff I found nothing to distinguish it from anywhere I've stayed in before.,
The staff was absolutely top-notch! Although we arrived late, they gave us 5-star service all the way! None.
A very friendly and helpful staff with very nice facilities and grounds. It had a rich, warm atmosphere. The Oriental Express restaurant was somewhat overpriced and lacking in quality.
The hotel management recognised the shortcomings about the hotel that I had brought to their attention and did not charge me for the dinner in the restaurant The quality of the room was not good and the bathroom in particular was very poor with broken and stained fittings. Dinner in the Pullman restaurant was also disappointing
silver service and beverages brought to the room. Also the view from our bedroom The rain!
The food was very good
Glenlo Abbey is top class in so many ways with the quality of the staff its best asset. The decor is so impressive too and the quality of the food couldn't be faulted.
Staff could not do enough for you.
General atmosphere of the old building, golf court / garden and lake, Pullman restaurant in waggons of the Oriental express, breakfast Lack of service (no concierge, no luggage carrier), rooms a bit antiquated with old bathroom facilities, Pullman restaurant is an experience but absolutely overpriced for the quality of the food
friendly staff noisy: a wedding was happening in the hotel and we could hear the music late at night. The breackfast was not to a 5 stars hotel standard andlots of insects were flying around the ceiling lights...
Friendly staff, welcoming atmoshere, great location comfortable rooms. Took a while to work out how to turn off the air conditioning which was making the room cold.
First, after some confusion (our problem) finding the car park, the staff was incredibly helpful and accommodating. The hotel itself was a wonderful surprise, a bit old world luxury, with lots of dark woods, polished brass, and oriental carpets. Room had all you would expect and more. Great breakfast as well.
Lovely hotel and excellent location room a bit stuffy
location, free parking cleanliness of room
Staff was wonderful and welcoming..room was comfortable..loved having a sofa..general feel of hotel was great..best location to train, bus and restaurants Old fashioned blow dryer
Service and location Somethings need a renovation (doors, bath tube, windows...)
Rooms spacious and very comfortable. Nothing
Walked the area, toured
The professionalism and friendliness of the staff at all levels, from management through to porterage
Location was great and all staff were very helpful For the price the full Irish breakfast was very basic.
Staff and the attention to details, nothing escapes. Always on top of their game. Park House knows the definition of hospitality.
room was too small
Restaurant was great, the staff were great, It's all good!
Our room was excellent, the staff were very friendly and helpfull and the food was also excellent. The weather was bad other than that i was very happy
The staff were very friendly and helpful. the food was excellent. the athmosphere was very relaxing.
I didnt get to enjoy the hotel as I felt unwell when I got there I was suffering from an upset tummy and stayed in the room the whole time. The room service was excellent as my partner used this facility and was very inpressed with the food pity we didnt get to try the resturant but we will go back
Friendly staff and good food Having to go outside to get to get to my room.
Excellent helpful staff and a general feeling of a busy but very well run hotel. Very good breakfast and dinner was excellent and very good value. Leisure centre and pool were all of a very high standard and well maintained. Location was good in that it was just outside city centre but it was within easy walking distance or simple bus journey and had good parking facilities and easy to get to and from by car. Nice grounds. A liitle bit noisy in the room at times.
we enjoyed the leisure facilities the room wasnt cleaned properly ie. cobwebs and dust. also windows very dirty. disused fountain full of water a danger to children
beautiful setting, comfortable, good food, friendly staff poor service in restaurant and bar, our order of drinks was forgotten about, we waited 20 minutes and had to go order again. Also one of our lunch orders was forgotten and only remmebered when everyone else finished, pity because the food was very nice.
We made a booking for 2 doubles. One room was of a considerable better standard, size and location than the other, in fact we had to request a room change in view of its proximity to car park and delivery entrance. The room was dark and dismal and in no way was the room worth the high rate charged
Room and Breakfasts were Top Notch !
Lovely pints. Even though we were residents the bar closed early
Its location and friendly and helpful staff A fridge in room would be nice.
The hotel was in a very good location and had its own free parking. The receptionist was kind enough to ring directory inquiries for a telephone for us. There was a problem with poor quality water but at no time did the hotel alert us to this. On the first morning the cooked breakfast was not very fresh. The toiletries were not replenished.
Beautiful hotel, and competitive pricing for the area! When I called on the phone, they were asking ~70 euro more than the price I paid on Kayak!
Friendly staff upgraded us to a suite on arrival, it was huge and included a washing machine and full kitchen. Located in the heart of the city, included parking and breakfast buffet. Great city views from the balcony. Easy access to Eyre square (a minutes walk out the front door) and to local restaurants and a grocery store. Free wi-fi. Returning back to hotel late one night no one was manning the garage gate and had to send someone into the hotel to get buzzed into the garage (if there was a number code for it, it wasn't provided).
Gave us a quiet room as requested smoking area in courtyard
Staff nice and helpful.. Car parking, step off is poor ... valet parking a litte bit messy but effective
everything. the room was bright and easy to read in.
friendly local/irish staff who gave info about events in the hotel. secure car parking and when our car didnt start the staff went out of their way to solve the problem.
The staff were fantastic and did all to make us welcome, the breakfast was fabas was the bar food. The rooms were roomy and warm unlike the weather. Very attentive and helpful staff especially when we left a few things
The staff were so frieldly and helpfull and its a very pretty building. The top blankets on all of the beds in our room smelled very very musty. so much so that we couldent sleep with them on our beds.
Outdoor hot tub
Excellent value- we got a special deal for 26euro for 2 people including breakfast! A hostel would have been more expensive. We are still wondering if it was a mistake! The decor is looking a little tired for a 4 star.
staff and restaurant room pokey, paint falling off ceiling, no air conditioning, fridge broken, poor standard for its star rating
The location is fantastic really central. The staff I dealt with were excellent receptionist and Porter.
THe hotel was fabulous and the room was very comfortable
Beautiful hotel with spacious and elegant rooms at the center and heart of Galway, only a 1 minute walk to the train station and a 3 minute walk to the Latin quarter. The hotel is in a beautiful stone turn of the century building that has been updated with all modern amenities. The rooms make you feel like you're staying in a palace.
the location is very good
good location no water in the room which i would expect 4* to have and then charged 8 euro for 3 small bottles , breakfast very basic and parking again there was a charge
The hotel's location is ideal. The staff were helpful and friendly. There was no parking facilities on the grounds of the hotel, we were to use the nearest public car park. Our room was not ready on arrival, the reception rest rooms were overdue a clean. As this used to be the Great Southern Hotel, I was keen to stay here but disappointed as not up to the standard as the Great Southern Hotel. Breakfast the following morning was disappointing. The staff were very friendly and helpful, the hotel is situated right in the centre of town.
complimentary glass of champagne and valet parking
The Location The Bar The rooms The style The staff was helpful enough, but not the most welcoming front desk I have ever come across. The breakfast room is a bit like a cave.