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Service was good, location perfect and the parking was good. Front desk staff were very helpful in giving restaurant recommendations for dinner. Furnishings in the room were basic but in line with the price.
Good location, close to the castle. Reasonably priced meals available.
easy underground parking at no cost Unfriendly and unhelpful staff, very noisy rooms due to total lack of soundproofing, very basic breakfast
The location was ideal for exploring Ponferrada, and for escaping to the nearby countryside. The room was clean and comfortable with excellent soundproofing to the outside and a nice bathroom. Wifi worked fine. Lack of a minibar in the room. Breakfast was optional, but the hotel cafe didn't look very enticing.
El Castillo was located next to the Templar castle and near the Camino. It is located near the older part of Ponfarrada. Room was on the busy street side and noisy at night.
Friendly and helpful staff. Good location.
Location - castle of Tamplier very near (3 min) and this hotel just on Camino Santiago.
My main criteria were hotel location and free wifi. Room facilities were also good. Nice outlook. Furnishings (curtains, art work..) perhaps a little outdated. Would have appreciated clearer information about room service
Excellent small hotel,plenty os cafe/restaurants in easy walking distance. Easy to find just follow the signs for the Templar castle and there it is No
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Pleasant staff, good location within the city and availability of supervised parking. No
Clean rooms, friendly staff, easy to find, delicious breakfast
I liked the cleanliness. The staff were very helpful; Did not like the noisy location, or the fact that the room was too hot and there was no cooling; Did not like the noisy location, or the fact that the room was too hot and there was no cooling; the room was quite small; I would not call it superior
Immediately on our arrival the reception staff made us feel very welcome and invited us to take from the free coffee/bar in the lounge. Minimalist design, with every facility. Very easy to find as it is well signposted in the town. Within 5 mins of the old town. Breakfast excellent. View from room good. Better than the AC in Gijon. Would definitely stay in AC again. Nothing.
Excellent staff (Language skills, efficiency, courtesy). Prime location for town exploration on foot. Well-furnished, modern and comfortable room, with balcony overlooking town hall square, v. pretty view (but also rather noisy some evenings!). Car parking in paying underground parking was very convenient, (forget about finding free outdoor parking!). WiFi worked. Breakfast choice OK, but breakfast room not so OK (cigarette butts still there from previous evening's restaurant activity!).
The location was great. The room was unique and comfortable. The AC was adequate. The staff friendly and the breakfast regional and delicious.
I found it very relaxing, which was the focus of my trip. The hotel is nicely appointed and restful.
The young man at the reception was very nice, friendly, and spoke good English. The room was very clean and immaculate with two sinks in the bathroom! The grounds and interior of the hotel were well-appointed and tasteful. I wish the hotel had rooms which were air-conditioned.
Excellent staff, good facilities for peregrinos doing the camino
Everything was fine. Thé staff was very Nice and we slept very good. Would have like fresh croissants for breakfast!
Very comfortable room in a good location. Hotel Madrid has a good reputation. Very nice breakfast buffet too!
The directions left a lot to be desired! The hotel is at O Barco not in Ourense,120 kms away.The address is incorrect on your website
The best was the staff, really helpful and nice. The beautiful location and comfortable room.
The staff at the hotel were excellent, the ladies both in reception and in the bar/restaurant were extreemly helpful, friendly and professional. They made our stay very pleasant. The surroundings are beautiful and the walks are most enjoyable, especially if topped off at the end of a days walk in the hotel's relaxing spa and a delcious serving of duck in the hotel's restaurant, truely yum!
Convenient as 5 mins walk fron the bus station . 15 mins from the old city and castle, looking out on to factories. Breakfast included in price wasn't up to much. All the locals were eating croissants and coffee in the bar
Hotel staff. She helped us to find glasses which my boy forgot in restaurent in the city. The marriage ceremony until 2AM was too noisy.
Good for sightseeing of Pontferrada for max. 1-2 days. Breakfast room rather small and crowded
The friendly staff, the location. Good value for money (special offer found on the internet).
The hotel is in the middle of the old town within 5 minutes walk of the castle, the main square and a couple of museums. For those who do not mind a stretch of the legs, it was an easy walk to the modern city centre with bus and rail connections. The hotel is also next to the clock tower which sounds loudly every quarter of an hour and even more loudly on the hour until 1am. This makes having a siesta impossible even with the windows closed. This was not the hotel's fault but if you want to have a nice relax, as I did, you might consider this.
Very central location in Ponferrada old town. Room was quite small for a family with 1 child, but fine for a one-night stop-over.
Good reception, room clean and quiet.
location excellent room bit small, 1 member of staff on reception not very helpful or interested
Beautifully kept and decorated in traditional homey style. An absolute gem set in quiet countryside with interesting World Heritage Roman historical site nearby. Delightful evening meal served en famile. The house was not staffed when we arrived. Luckily I had a mobile phone. The owner spoke no English and I not enough Spanish. Luckily we both spoke enough French so I could understand instructions for letting us into the house and our room.
Beautiful Hotel!!!! Very big rooms. Close to the Las Medulas area which was exactly what we looked for. Breakfast was excellent!!! Big parking next to the hotel. Nice hosts. We got the whole Hotel to ourselves (even without the hosts who came back at the morning to make us breakfast). The staff didn't speak English and was not at the Hotel at the time of our arrival so make sure you have a cellphone in order to call the host. A little isolated area
good location for las medulas, good room with excellent facilities and nice log fire in sitting room. excellent breakfast with local specialities nothing but be aware you need to phone for entry as sometimes they are off site
The location was perfect for us No bar
First and foremost the proprietor whose hospitality and friendliness was unlimited. Cooking plain, plentiful and very good, as was the value. The swimming pool is covered. The standard room was very comfortable, as was the whole hotel. Absolutely nothing, it suited us perfectly.
Rural setting easy parking and easy to find. Breakfast choice extensive Very hot room had small double bed and it was very hot with no air con or fan!
Wonderful hosting by the staff. Excellent breakfast and dinner, cooked to our vegetarian request.