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The accomodations are excellent. The made to order breakfast was very good. The nightly cocktail reception was excellent. One bartender on one evening was grouchy and not customer servive oriented.
The freshly made breakfast and evening reception were excellent and made the room price an excellent value.
Room was clean and Complementary breakfast was good. Staff friendly and helpful. Not informed that the pool and hot tub were not available prior to booking. Ice machine not working on my floor. had to pay addition fees for parking and resort fee. For what? There was no resort!
Amazing customer service! Awesome deal for what's included!
Decor has been updated. People smoking at every doorway. Crazy party atmosphere downstairs. Noise everywhere. Used to bring family here, was never like this. Saw a man outside one of the back entrances relieving himself. Immediately checked out.
For the most part, hotel staff is well trained and professional. Asked to arrange for a taxi at a specific time the following morning. The next morning, the 'taxi' turned out to be a Suburban with some connection to the hotel with an 'unknown' price. When I objected and said that I felt mislead, the staff called a trusted regular taxi service that put me behind schedule.
Complimentary breakfast is very good.
The pool movie nights were great!!!! Breakfast amazing very friendly staff.
My room was so far from the front desk if it were any further I would have been in another hotel....other than that it was ok.
The hotel was fine, but the pool was out of order that was NOT noted on KAYAK website. We picked this hotel specifically because the weather was supposed to be bad and it had an indoor pool, so that was a big bummer. The evening reception was nice, free drinks and snacks, and the staff they had working was terrific. Our tub did not work for baths, we asked for maintenance to come by with a plug. they came and looked and never returned or called. So I'd say their staffing was uneven.
Breakfast was unbeatable. The suite was perfect for us with seperate sleeping quarters. The suite was large and comfortable, and clean. I did not like the fact that the consierge desk was more of a pressured sales pitch to "Tour our other properties".
Staff was friendly and attentive. Property was clean and well maintained. Buffets is great but people need reminding not to touch food others will be eating. Especially when you have to tell them please don't pick up my toast that just dropped down the shoot. Perhaps a note. Tong use preferred.
Clean and comfortable; great value. Elevator capacity not sufficient for number of people, especially in the morning when everyone is heading down at the same time.
Comfrotable room at reasonable price.
Breakfast is ok, the location is great. The facilities can match the price. WIFI is too slow,the shuttle to disney only stop at epcot. the shuttle to universal stop too many times to pick guests up
the beds were very comfortable and clean. Everytime you wanted an elevator, you waited 5 minutes and atopped on every floor.
Cleaning staff didn't seem to speak any English. Kept trying to communicate with me in Spanish.
Manager didnt want to refund fees after a night of a broken elwvator keeping is up.
Breakfast was okay more options than I thought enjoyable Only one elevator working for seven floors was very slow and crowded at times pool was freezing
Friendliness of the staff, location by parks, cleanliness, complementary breakfast.
This hotel is in an incredibly convenient location to Disney World. The staff was very nice & helpful. The only problem was the cleanliness. The bathroom, in our room, looked like it hadn't been cleaned in months, and the rest of the room itself had many repairs to be made, although the bed itself looked pretty clean.
Palm Parkway is a nice area and the hotel provides a kitchen as well as a free breakfast--these are great benefits for families. 5 min. drive to Disney parks; 10 to Universal & Sea World. I never heard anything from other rooms all week. The rather noisy AC system is located in a closet off the bedroom. As it cycles on and off during the night, it disturbs sleepers. We discovered that we could cool the room down during the evening and then cut the AC off at bedtime, using the ceiling fan only. It worked well for us, but someone else might not like that compromise.
Nice location - very close to Disney World & Receptionist was friendly. Old facility and price was way too high compare to the quality of the room.
Location, great for families visiting the parks, breakfast was good, reception was friendly and helpful
We enjoyed the large suite size wth full kitchen. The location was close to Disney. The breakfast was decent. However, the A/C sounded like a big roll thunder and thump everytime it came on and would wake up our little one. Although I didn't see any large stains or problems, it didn't seem extremely clean. I think the carpets and bedding could use some freshening up and perhaps an upgrade. In fact, all of us developed some allergies throughout our stay. Either a deep cleaning or upgrade would help.
Hello my name is veronica rubio; i liked everything during my stay at this hotel, it was so luxurious confortable is 5 stars hotel!
The visa & master card of mine can not use while check in (even I paid the reservation using the master card) & I have to pay cash. I am not understand why the hotel required such payment. It cause lots of inconvenience to me.
Spaciousness, grounds, convenient location to shopping outlet and nearby location to local transportation. Room was excellent with large bedroom with jacuzzi bath, well stocked kitchen and large balcony overlooking lake in the centre of the resort. Plenty of sunloungers available around the large pool and also the smaller pool with plenty of towels awailable. Excellent value for the money. Early checkout of 10 o'clock was unusual for a large hotel but they will store your luggage for you and let you continue to use the facilities of the hotel until you leave.
The room was incredibly nice, spacious, and clean. Has everything you need. I would live in this type of kondo style format. Kitchen, screened in patio, jacuzzi tub, up to date, and modern. I couldn't of a better place for the price. I took my fiancee for her Birthday and it wowed her. Almost all the staff know the Hilton way of hospitality, we were treated with respect and like we were important to them. On the way out after the time share presentation around 1:00 pm we walked over to grab a bite at the Parc Soleil and the gentleman working behind the bar, may have been the bar tender, seemed a bit rude as if we interupted his work duties. When we approached him to order to go he didn't say hello or how can I help you, he just looked at us like we were ghost until I asked if we could put in an order. He didn't seem focused on the Hilton way of hospitality, but we didn't let one ruin all the wonderfulness of everyone else we encountered. 1 out of 50 is not bad, thank you Hilton.
Pool and bar very good but prices very high for drinks Its very big and a lot of walking from room to pool etc but expectable for this size hotel
Nothing best in this hotel. -Late house keeping even at evening - No indoor health club activities No indoor swimmig pool -It takes min.30 minutes to come any request -There were 2 elevators but just one works properly -No slippers in room -there was a door between two rooms so that so much noise in room. -
The staff was extremely helpful and courteous. The hot tub in the room did not work.
The property is right next to the premium outlet, and that's what my girl friend needs. Building 7
The hotel met all my expectations of comfort, space, amenities, and location.
nice facilities and staff it was spring break season, so a little crowded and not too interested in being right next to outlet mall, as some are
Staff seemed interested in being helpful, despite poor follow through. Conveniently located to other of property attractions. Property Tuscan style is too dark, inside and out. Room in need of updating and very poorly cleaned. Noisy and near a parking garage. Property layout requires too much walking to get to main facilities, should be more centrally located.
Nothing They gave me a playpen for my baby that was so gross it looked like it had come stains, the fridge was not working in both rooms, it was dirty and no costumer service what so ever I left a day before even though it was already paid for
Very nice facility. Clean, good sized rooms, friendly staff, secure facility. Shower drained slow. Some People were loud in the walkways at night
Great location, clean, spacious rooms and friendly staff.
This hotel was a steal of a bargain. We brought our small dog and stayed in the pet area. The rooms were clean and comfortable. The bathrooms look like they had been recently renovated. The grounds were beautiful and very well maintained. The breakfast buffet was delicious and, also, a great bargain. We did not have children with us, but children under 9 years eat free! We were visiting our 19-year-old daughter and she ate with us each day and loved it! We definitely will return!!! The bus schedule only ran to certain parks twice a day. We had our car and drove. We would have felt trapped if we had depended on the bus. I am sure that is all they need there, but the Disney resorts run buses every thirty minutes. You could get to Disney Springs easily and ride the Disney buses from there. You can park for free in the Disney Springs parking garages.
Please change the head showers
The room was nice, beds were comfortable. The facility was well kept and clean. Staff was all very polite! I'd stay here again. Nothing everything was great!
Nothing. Called the day before check in to confirm the hotel and our late arrival because we wouldn't be checking in until after we left the theme park. Arrived at 9:00 PM only to be told we were moved to a sister property. They didn't say why but I can only assume they over book on purpose. I booked this room 3 months ago so I wouldn't have to worry. Now it's 9pm and I have 8 tired adults and two young children driving all over town trying to locate this other hotel no where near where we wanted to stay. I've never booked with this chain before and won't ever again.
Location is great. For staying off property at Disney, this hotel has all the basics for the best price, and is so close to the parks! It is my go-to weekend getaway hotel when I can't afford to stay on property. Rooms are clean and recently renovated. Wished the adds accounted for resort fees - those always catch me by surprise.
Nothing to like Employees were rude and pushy, tried to convince us to buy a timeshare and then got nasty when we declined! The restaurant buffet was disgusting and then when the credit card machine didn't work we had to pay in cash and that was a whole debacle because God forbid the cashier wait while we use an atm! The rooms were not exactly clean, but I didn't sleep at all because I-4 is literally right next door plus all the construction at 6:00 am didn't help, not to mention the other hotel residents were running up and down and all around at all hours of the night. Walls are paper thin. The free breakfast is not free. The transportation to the parks were a joke! We had to wait in line for an hour to just have 20 people skip us and have to wait for the next bus, then your on the bus for an hour while you drive all over Disney dropping off people at every park! We drove the second night and got there in 20 min! All around worse hotel stay I have ever had! Don't recommend it to my worse enemy!
We have been visiting this property for five years. It has always been a great stay and great value. It's very convenient to WDW, and other attractions as well. This visit was especially nice because our room was on the end near the elevator, making parking and unloading quick and easy. We liked everything about our stay. Can't wait to go back.
I liked the pool area. The room service was poor. And they did'nt fix the water isue right away.
Great service & Great staff. One of the best hotels I have stayed at in Orlando. In the center of all the theme parks and less than 20 mins from downtown Orlando.
Close to parks at a reasonable price Group of kids were very loud numerous nights, took multiple calls to front desk to get them to settle down.
Location was great. Room was spacious. The room itself was dirty. Taco Bell cup left under the couch, hair in the tub, a broken off fake fingernail on the floor. Ants in the kitchen, bathroom and even the nightstand. Shuttles were never on time. I have been staying at Marriots for a long time but this place was a huge disappointment. Not worthy of a Marriot sign!!!
Everything about this place was spot on! Super nice environment. Nothing negative to report, other than having to check out...
Room service was good. Front desk lady was very helpful. Bed sheet was very poor. Room had water damage painted over. We got rashes from sleeping on the bed. Shower did not drain quickly. But it was fixed eventually. Overall, I think it was poor/ok experience.
Location and cost Ants were in both rooms. Older hotel iwas fine with me but unwanted guests were not.
The room and common areas were very clean. Very good hot water. No noise audible from the halls or the outside pools. Convenient bedside outlets. No parking or resort fees. Tired, outdated decor. Hallways were poorly ventilated and hot. Room air conditioner struggled to keep the room cool. Inadequate parking. Couldn't connect to wireless on multiple devices. Bedding wasn't especially comfortable. There are multiple nearby hotels with the same features at half the price.
There was always a lot of people in the courtyard so with our room located off the courtyard it was always very loud.
This hotel is in a great location. It's only about a 10-15 minute drive from the Disney parks and there are lots of great options for dining and shopping nearby. It's on a quiet street next to all the action so it was easy to get in and out of the hotel. The beds were really comfortable and there was plenty of room to unpack and make yourself at home. We will definitely stay here again! Most of the outlets built into the lamps in our room didn't work so it made it harder to charge our electronic devices. The area outside the bathroom was very small and only had one sink so it was cumbersome for two people to get ready at the same time (we were staying in a suite with 2 beds and a pull out sleeper). The AC unit in the bedroom rattled. It sounded like rain hitting the windows all night.
The location was good, but we knew that because we had stayed in that same vicinity at other hotels before We reserved a King bed and we were given two double beds, which wasn't going to work for us. The staff were very nice and tried to accommodate but the only King bed that they had available was one the first floor facing the parking lot. The room smelled musky and there was definitely a chemical smell that tried to cover it, so that wasn't good, but what was bad is there the window next to your bed was overlooking the parking lot and you heard noise every time that someone got into their car or parked their car (when they activate the car alarm), which woke us up on both days that we were there.
Really close to WDW If you don't leave for the day before 9am; don't expect your room to be cleaned. Came back to no towels, unmade beds and no coffee. Really surprised housekeeping wouldn't come back and check after 9am to clean a room.
Wonderful room and hotel in general. Breakfast buffet was very good and convenient. They had a clown making balloons and doing tricks for the kids. Nice staff. There is nowhere near as many parking spaces available as are needed. I had to drive around 3 times, come back to the lobby to ask the gentleman for assistance, who then had me park in front of the dumpster and promised me it wouldn't be towed... Not exactly a wonderful feeling.
Overall cleanliness thanks to the hardworking staff. Leaving too soon.
Nice staff, clean room, great breakfast! We felt safe and comfortable! Bed could use replacing soon
We were very pleasantly surprised by this hotel with almost everything.Above all the value for money was truly great! The location for visiting the Disney parks is good. Free internet,free breakfast,nice spacious room and very helpfull kind staff! If you are on a budget and still want a nice place to stay this is it!
The hotel is very nice, with very kind staff. I liked very much of the breakfast, it was simple, but good, and again, the staff never let anything missing.
Location and very good breakfast. Having a group of 300 15-year old South American youth was a bit unfortunate as they could at times monopolize things like the pool, elevators or the 24-hour coffee service.
Proximity to Seaworld. Free shuttle to Epcot. Good breakfast. Value for family - breakfast itself could save you heaps. Free WIFI.
Rooms were clean and comfortable. Breakfast was good. Location was good. Staff was friendly and helpful. Therefore this hotel is a very good choice if you're not staying at a park resort hotel.
very clean rooms, excellent timing of shuttle services
The room was excellent and beyond our expectations. Great location and good value for money There wasn't a room cleaning service provided during the stay probably because it was an apartment suite equipped with all amenities and more meant for extended stays
The pools were great The bathroom needs serious work. They had towels hiding gaping holes on the bath tub, the tub itself was falling apart the paint was literally chipping at your feet while showering. They put us in the wrong room on the third floor with no elevator and didn't offer to help move any of our stuff. They were doing construction on the roof of our building from 9:30am until 3pm banging loudly without letting any of the guests know this was happening in our building ahead of time. I was supposed to get a late check out only to be woken up before 9am by a housekeeper banging on my door than proceeding to walk in the room. Another housekeeper came again at 10am even though I told the first one I had a noon check out. No one offered to do anything for all the inconveniences so we will never stay here again.
The location of the property was close to all Disney attractions Did not find the check-in process very helpful. Front desk agent was not familiar with taxi costs from the resort to the attractions. Bus to Disney was 45 minutes late to pick up guests. Asked for fresh towels three times and they never arrived.
I love the clean rooms as well as the grounds very clean nice staff great for kids lots of activities for the kids close to disney and downtown Disney area is great lots of food and shopping . It's also great for adults very relaxing felt very safe .
Everything Not enough parking spots.
Lots of activities for kids. Our daughter enjoyed the pool and mini golf course most of all. Also, the light in the master bedroom blew and maintenance quickly came to change it out without a problem. The furniture in the room looked and smelled old and dusty. Kitchen, from the outside looked nice, but once I opened cabinets and drawers I realized there were dust, webs, and tiny spiders on utensils and and other dishes.
Room was great. Tons of amenities some staff great and some staff rude.
It was great to have the kitchen and all the dishes. The washer and dryer were also useful. We didn't have time to enjoy the pools, but they looked great. There were a lot of other amenities, like shuffle board and playgrounds, that we didn't have a chance to use. If you get back to your room after dinner, you will have to park in other areas of the complex. The check out time was too early.
This was our second time, and everything was very good. We know the Orlando n' Lake Buena Viste area very good, and for us the Resort is perfect.
easy access to Orlando Parks;Well equipped, furnished and comfortable for independant living;very clean! Bed Pillows need to be upgraded to proper bed pillows from decor pillows - greeting pack in room needs to hold tea and coffee for six
The raccoons playing in the yard, multiple T.V.s and the jacuzzi tub. No complaints!! AC was not working but was fixed quickly.
Every stuff too excellent and too clean especially all stuff very comfortable including the atmostphere very nice
Excellent cleaning, space and facilities. No elevators to reach the bedrooms. I had some trouble to find the hotel. The GPS couldn´t give correct directions to find the hotel.
Location was nice. Easy to get to Disney as long as you go the back way. Room needs TV updates, and the bathroom floor was not cleaned very well. Small things make a difference. Because the bathroom floor was dirty, made you ask; "what else wasn't clean?"
Room was a nice size, good amenities in room. Kitchenette was nice and a fairly nice sized layout for a 1 room Rude staff, no parking, they cram a ton of people around you so there's constantly noise,parking issues and trash everywhere. It's a resort with a hotel layout. Couldn't even use the luggage cart because there employees are so lazy they use them as personal carts for there work. Construction going on m, had to park 2 buildings away and got blocked in and missed our Disney breakfast. Avoid this place!!
nothing we had to waite for our room for no reason they gave us the wrong room when we gat to the room they had a big fan in the middle of the room the room was damp and very sticky i would not call you again for a room
Room service and cleanliness was excellent as well as the facility itself
Excellent Place New and very Clean breakfast included is huge plus
good location, big room, clean
The rooms were excelent with enought space to the entire Family. We are from Guatemala, with two kids, and the Most of the staff spoke us in spanish so the Language was not a problem.
Comfortable and clean rooms. Friendly staff. N/A
the confort and that was near by disney parks the eggs in the breakfast, i like natural eggs better!
good location close to disney and seaworld and factory outlets.nice to have a breakfast. complimentary tea coffee in lobby was good. very noisy air conditioning in room, it would have been nice to make your own fresh waffles every morning like a lot of other hotels in the area do.
The best Location in Orlando Parks !!! Between Disney and Universal and Really close to Outlets !!! with Nice Breakfast !!! In the proportion Price-Service is the best of the best !!! Really nice rooms, close to everything, nice Staff, Nice Breakfast, the only thing it's they have a really poor gym...
All staff were pleasant, especially the lady who served the drinks in the evening. The breakfast was very good, much to my surprise - I couldnt find fault with it. There was food for every taste. n/a
Excellent localization and comfortable. Good breakfast. Good services. Room is a little bit small for a family of 5. The bathroom was insufficient.
Very safe place lots of lighting in parking lot and helpful night clerk
The rooms were clean and comfortable. The bedroom and bath were larger than found in most other chain hotels, We were in a two room suite and would not hesitate to stay at this hotel again. The breakfast bar was brutal at best. You can do better for cheaper.
utilities are not enough,
The localization and the room space At the begining, some confusion regarding my reservation. They offerered a different room in comparison with I have booked in booking.com
I will definately be using this hotel again if I am lucky to find the great price from booking.com. I loved my room, the staff was very friendly, nice breakfast for fast eating, close to so much, nice transportation to move around Orlando. Great, Great, Great!!!!!!!!!!!!!!!!!!!:):):):) The carpets could have been a little cleaner but thats all I have to complain about.
Great location, minutes to Magic Kindom (only park we visited). Great restaurants and shopping minutes away. Right off of I-4 Interstate. Easy check-in and check-out. Had a barking dog across the hall that staff wouldn't get owner to shut up, didn't clean room/take out trash on morning after check-in. Also didn't change towels out, had to go to desk to get new towels. Breakfast was almost non-existent, no milk, no cereal, no waffles, barely OJ. Apples and oranges, packaged small sweet rolls and bagels w/ cream cheese only thing there.
The staff was very accomodating! They allowed me to check out 3 hrs later with no additional charge. They were very friendly. The room smelled of a deodarizer used, however, we did stay with my dog so it was probably just the pet room.
The location if you will visit Disney World is excellent with 10 minutes drive by car and close to many restaurants. The room suits a small family and the kitchen worked fine. The breakfast was poor. The aircondition was broken but after the first night it was repared.
Hotel is so near the Disney areas and I must mention the staff who were very very helpful to me and my family The only one point I mentioned to manager Frank Vido was the final charge invoice he gave me was very complicated to understand. The manager was so helpful and understanding.
family oriented. discent breakfast. good pool. not enough shuttels to parks. not suites of one bedroom.
The breakfast was fresh and delious!! We asked for a non smoking rm and we were given a rm that smelled of cigarets
The staff was very friendly and the breakfast offered was very reasonable. The sofabed was very uncomfortable, you felt the rods of the bed through the mattress and the comforters were all stained. They only offer a shuttle to epcot and it comes back at 10. It's not convenient to those who want to staylater for other parks.
Nice, clean, roomy. Highly reccomendable, excellent value for money.
Room size and facilities
The room was not clean. The bathroom floor was dirty. Chair seat and pull out bed sofa bed was broken. The kitchen cabinets finish was peeling.