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Room was comfortable clean and met our expectations.... They had a shuttle bus to Epcot that was late and old but it did get us there....
Manager didnt want to refund fees after a night of a broken elwvator keeping is up.
Friendliness of the staff, location by parks, cleanliness, complementary breakfast.
the beds were very comfortable and clean. Everytime you wanted an elevator, you waited 5 minutes and atopped on every floor.
Breakfast is ok, the location is great. The facilities can match the price. WIFI is too slow,the shuttle to disney only stop at epcot. the shuttle to universal stop too many times to pick guests up
This hotel is in an incredibly convenient location to Disney World. The staff was very nice & helpful. The only problem was the cleanliness. The bathroom, in our room, looked like it hadn't been cleaned in months, and the rest of the room itself had many repairs to be made, although the bed itself looked pretty clean.
Nice rooms Should have stated which lane to wait for the shuttle at Epcot bus terminal and should have clearer instructions to tell visitors which bus to take to Disneyland
Cleaning staff didn't seem to speak any English. Kept trying to communicate with me in Spanish.
Comfrotable room at reasonable price.
The continental breakfast was outstanding. I will rate it as a "10" and the comfort of the bed!!! None whatsoever. We will be booking again.
Clean and comfortable; great value. Elevator capacity not sufficient for number of people, especially in the morning when everyone is heading down at the same time.
- Free wireless internet not only in public areas - Quiet and nice location
The accomodations are excellent. The made to order breakfast was very good. The nightly cocktail reception was excellent. One bartender on one evening was grouchy and not customer servive oriented.
The hotel was fine, but the pool was out of order that was NOT noted on KAYAK website. We picked this hotel specifically because the weather was supposed to be bad and it had an indoor pool, so that was a big bummer. The evening reception was nice, free drinks and snacks, and the staff they had working was terrific. Our tub did not work for baths, we asked for maintenance to come by with a plug. they came and looked and never returned or called. So I'd say their staffing was uneven.
Staff was friendly and attentive. Property was clean and well maintained. Buffets is great but people need reminding not to touch food others will be eating. Especially when you have to tell them please don't pick up my toast that just dropped down the shoot. Perhaps a note. Tong use preferred.
The pool movie nights were great!!!! Breakfast amazing very friendly staff.
Amazing customer service! Awesome deal for what's included!
Decor has been updated. People smoking at every doorway. Crazy party atmosphere downstairs. Noise everywhere. Used to bring family here, was never like this. Saw a man outside one of the back entrances relieving himself. Immediately checked out.
The room & hotel facility was good & the size of the room was big, free shatter to all Desniey parks & good breakfast the cleanliness of the room was very very poor they don't clean the room & the bathroom well, the reception stuff was rude
Complimentary breakfast is very good.
My room was so far from the front desk if it were any further I would have been in another hotel....other than that it was ok.
Breakfast was unbeatable. The suite was perfect for us with seperate sleeping quarters. The suite was large and comfortable, and clean. I did not like the fact that the consierge desk was more of a pressured sales pitch to "Tour our other properties".
The freshly made breakfast and evening reception were excellent and made the room price an excellent value.
Nice location - very close to Disney World & Receptionist was friendly. Old facility and price was way too high compare to the quality of the room.
Location, great for families visiting the parks, breakfast was good, reception was friendly and helpful
Palm Parkway is a nice area and the hotel provides a kitchen as well as a free breakfast--these are great benefits for families. 5 min. drive to Disney parks; 10 to Universal & Sea World. I never heard anything from other rooms all week. The rather noisy AC system is located in a closet off the bedroom. As it cycles on and off during the night, it disturbs sleepers. We discovered that we could cool the room down during the evening and then cut the AC off at bedtime, using the ceiling fan only. It worked well for us, but someone else might not like that compromise.
The hotel met all my expectations of comfort, space, amenities, and location.
Spaciousness, grounds, convenient location to shopping outlet and nearby location to local transportation. Room was excellent with large bedroom with jacuzzi bath, well stocked kitchen and large balcony overlooking lake in the centre of the resort. Plenty of sunloungers available around the large pool and also the smaller pool with plenty of towels awailable. Excellent value for the money. Early checkout of 10 o'clock was unusual for a large hotel but they will store your luggage for you and let you continue to use the facilities of the hotel until you leave.
Hello my name is veronica rubio; i liked everything during my stay at this hotel, it was so luxurious confortable is 5 stars hotel!
The room was incredibly nice, spacious, and clean. Has everything you need. I would live in this type of kondo style format. Kitchen, screened in patio, jacuzzi tub, up to date, and modern. I couldn't of a better place for the price. I took my fiancee for her Birthday and it wowed her. Almost all the staff know the Hilton way of hospitality, we were treated with respect and like we were important to them. On the way out after the time share presentation around 1:00 pm we walked over to grab a bite at the Parc Soleil and the gentleman working behind the bar, may have been the bar tender, seemed a bit rude as if we interupted his work duties. When we approached him to order to go he didn't say hello or how can I help you, he just looked at us like we were ghost until I asked if we could put in an order. He didn't seem focused on the Hilton way of hospitality, but we didn't let one ruin all the wonderfulness of everyone else we encountered. 1 out of 50 is not bad, thank you Hilton.
Nothing best in this hotel. -Late house keeping even at evening - No indoor health club activities No indoor swimmig pool -It takes min.30 minutes to come any request -There were 2 elevators but just one works properly -No slippers in room -there was a door between two rooms so that so much noise in room. -
The staff was extremely helpful and courteous. The hot tub in the room did not work.
The visa & master card of mine can not use while check in (even I paid the reservation using the master card) & I have to pay cash. I am not understand why the hotel required such payment. It cause lots of inconvenience to me.
Pool and bar very good but prices very high for drinks Its very big and a lot of walking from room to pool etc but expectable for this size hotel
The property is right next to the premium outlet, and that's what my girl friend needs. Building 7
The room and common areas were very clean. Very good hot water. No noise audible from the halls or the outside pools. Convenient bedside outlets. No parking or resort fees. Tired, outdated decor. Hallways were poorly ventilated and hot. Room air conditioner struggled to keep the room cool. Inadequate parking. Couldn't connect to wireless on multiple devices. Bedding wasn't especially comfortable. There are multiple nearby hotels with the same features at half the price.
Everything about this place was spot on! Super nice environment. Nothing negative to report, other than having to check out...
Pillows were in comfortable. Consider offering more than one type to fit preference
This hotel is in a great location. It's only about a 10-15 minute drive from the Disney parks and there are lots of great options for dining and shopping nearby. It's on a quiet street next to all the action so it was easy to get in and out of the hotel. The beds were really comfortable and there was plenty of room to unpack and make yourself at home. We will definitely stay here again! Most of the outlets built into the lamps in our room didn't work so it made it harder to charge our electronic devices. The area outside the bathroom was very small and only had one sink so it was cumbersome for two people to get ready at the same time (we were staying in a suite with 2 beds and a pull out sleeper). The AC unit in the bedroom rattled. It sounded like rain hitting the windows all night.
Close to parks at a reasonable price Group of kids were very loud numerous nights, took multiple calls to front desk to get them to settle down.
Room service was good. Front desk lady was very helpful. Bed sheet was very poor. Room had water damage painted over. We got rashes from sleeping on the bed. Shower did not drain quickly. But it was fixed eventually. Overall, I think it was poor/ok experience.
Our room had a broken air conditioner, ants, stained carpet, cracked ceiling, dirty bathroom and bugs on the floor. We checked out immediately. Do not stay here if you are expecting the usual quality of a Marriott hotel. This is a disgusting old motel with Marriott on the sign.
Wonderful room and hotel in general. Breakfast buffet was very good and convenient. They had a clown making balloons and doing tricks for the kids. Nice staff. There is nowhere near as many parking spaces available as are needed. I had to drive around 3 times, come back to the lobby to ask the gentleman for assistance, who then had me park in front of the dumpster and promised me it wouldn't be towed... Not exactly a wonderful feeling.
Location was great. Room was spacious. The room itself was dirty. Taco Bell cup left under the couch, hair in the tub, a broken off fake fingernail on the floor. Ants in the kitchen, bathroom and even the nightstand. Shuttles were never on time. I have been staying at Marriots for a long time but this place was a huge disappointment. Not worthy of a Marriot sign!!!
Great service & Great staff. One of the best hotels I have stayed at in Orlando. In the center of all the theme parks and less than 20 mins from downtown Orlando.
Seems to be a nice and safe setting for a family. DISCOURTEOUS STAFF. One of the two front desk persons who was working on 12/27 morning wrongly told my wife that I had checked out while we still had not. This caused lots of confusion since I had briefly gone outside and did not have my cellphone with me at that time. When I got back and my wife and I both asked him why he gave the wrong information, he brushed me off and did not have the basic courtesy to apologize for the mistake. That was just plain rude the way he handled the issue.
Really close to WDW If you don't leave for the day before 9am; don't expect your room to be cleaned. Came back to no towels, unmade beds and no coffee. Really surprised housekeeping wouldn't come back and check after 9am to clean a room.
This hotel was a steal of a bargain. We brought our small dog and stayed in the pet area. The rooms were clean and comfortable. The bathrooms look like they had been recently renovated. The grounds were beautiful and very well maintained. The breakfast buffet was delicious and, also, a great bargain. We did not have children with us, but children under 9 years eat free! We were visiting our 19-year-old daughter and she ate with us each day and loved it! We definitely will return!!! The bus schedule only ran to certain parks twice a day. We had our car and drove. We would have felt trapped if we had depended on the bus. I am sure that is all they need there, but the Disney resorts run buses every thirty minutes. You could get to Disney Springs easily and ride the Disney buses from there. You can park for free in the Disney Springs parking garages.
We have been visiting this property for five years. It has always been a great stay and great value. It's very convenient to WDW, and other attractions as well. This visit was especially nice because our room was on the end near the elevator, making parking and unloading quick and easy. We liked everything about our stay. Can't wait to go back.
I liked the pool area. The room service was poor. And they did'nt fix the water isue right away.
The rooms were dirty and staff had attitude about our complaint. Never will I stay there again. She even threatened to kick us out. What kind of service is that?
Nothing They gave me a playpen for my baby that was so gross it looked like it had come stains, the fridge was not working in both rooms, it was dirty and no costumer service what so ever I left a day before even though it was already paid for
Location is great. For staying off property at Disney, this hotel has all the basics for the best price, and is so close to the parks! It is my go-to weekend getaway hotel when I can't afford to stay on property. Rooms are clean and recently renovated. Wished the adds accounted for resort fees - those always catch me by surprise.
Please change the head showers
location to Disney parks Construction in parking lot, not very clean, requested a cab and never get one, check in very hectic
Nothing to like Employees were rude and pushy, tried to convince us to buy a timeshare and then got nasty when we declined! The restaurant buffet was disgusting and then when the credit card machine didn't work we had to pay in cash and that was a whole debacle because God forbid the cashier wait while we use an atm! The rooms were not exactly clean, but I didn't sleep at all because I-4 is literally right next door plus all the construction at 6:00 am didn't help, not to mention the other hotel residents were running up and down and all around at all hours of the night. Walls are paper thin. The free breakfast is not free. The transportation to the parks were a joke! We had to wait in line for an hour to just have 20 people skip us and have to wait for the next bus, then your on the bus for an hour while you drive all over Disney dropping off people at every park! We drove the second night and got there in 20 min! All around worse hotel stay I have ever had! Don't recommend it to my worse enemy!
Great location, clean, spacious rooms and friendly staff.
beds were really uncorfortable, woke up with back pain everything was very dusty I suffer from allergies and so does my daughter we both woke up with stuffy nosw
Location and very good breakfast. Having a group of 300 15-year old South American youth was a bit unfortunate as they could at times monopolize things like the pool, elevators or the 24-hour coffee service.
Rooms were clean and comfortable. Breakfast was good. Location was good. Staff was friendly and helpful. Therefore this hotel is a very good choice if you're not staying at a park resort hotel.
Proximity to Seaworld. Free shuttle to Epcot. Good breakfast. Value for family - breakfast itself could save you heaps. Free WIFI.
The hotel is very nice, with very kind staff. I liked very much of the breakfast, it was simple, but good, and again, the staff never let anything missing.
very clean rooms, excellent timing of shuttle services
Overall cleanliness thanks to the hardworking staff. Leaving too soon.
We were very pleasantly surprised by this hotel with almost everything.Above all the value for money was truly great! The location for visiting the Disney parks is good. Free internet,free breakfast,nice spacious room and very helpfull kind staff! If you are on a budget and still want a nice place to stay this is it!
The Hot Tub!!! The location of thr resort was perfect. less than five minutes away from all the theme parks and right next to excellent resturants. The resort was very quiet and peaceful. Ideal for relaxation. The bed was very uncomfortable. We ended up sleeping on the couch. The water pressure in the shower was low.
Very clean and well maintained
Every stuff too excellent and too clean especially all stuff very comfortable including the atmostphere very nice
Great appartment, excellent for family stay
great facilities. Spacious appartment. clean. screened balcony. would have liked the option of a late check out as our flight was in the evening.
easy access to Orlando Parks;Well equipped, furnished and comfortable for independant living;very clean! Bed Pillows need to be upgraded to proper bed pillows from decor pillows - greeting pack in room needs to hold tea and coffee for six
The raccoons playing in the yard, multiple T.V.s and the jacuzzi tub. No complaints!! AC was not working but was fixed quickly.
The location of the property was close to all Disney attractions Did not find the check-in process very helpful. Front desk agent was not familiar with taxi costs from the resort to the attractions. Bus to Disney was 45 minutes late to pick up guests. Asked for fresh towels three times and they never arrived.
Friendly staff, nice location, cleanliness, and very spacious. Most of all the price was very afforable. Plenty of towels, etc. During the time we were there (11-4-7), it was very chilly in the unit. Could not get any heat. That's basically the only thing we were not happy about.
The suite itself and the pools
All staff were pleasant, especially the lady who served the drinks in the evening. The breakfast was very good, much to my surprise - I couldnt find fault with it. There was food for every taste. n/a
Very safe place lots of lighting in parking lot and helpful night clerk
Excellent localization and comfortable. Good breakfast. Good services. Room is a little bit small for a family of 5. The bathroom was insufficient.
good location close to disney and seaworld and factory outlets.nice to have a breakfast. complimentary tea coffee in lobby was good. very noisy air conditioning in room, it would have been nice to make your own fresh waffles every morning like a lot of other hotels in the area do.
The best Location in Orlando Parks !!! Between Disney and Universal and Really close to Outlets !!! with Nice Breakfast !!! In the proportion Price-Service is the best of the best !!! Really nice rooms, close to everything, nice Staff, Nice Breakfast, the only thing it's they have a really poor gym...
utilities are not enough,
The localization and the room space At the begining, some confusion regarding my reservation. They offerered a different room in comparison with I have booked in booking.com
the confort and that was near by disney parks the eggs in the breakfast, i like natural eggs better!
The rooms were clean and comfortable. The bedroom and bath were larger than found in most other chain hotels, We were in a two room suite and would not hesitate to stay at this hotel again. The breakfast bar was brutal at best. You can do better for cheaper.
Hotel is so near the Disney areas and I must mention the staff who were very very helpful to me and my family The only one point I mentioned to manager Frank Vido was the final charge invoice he gave me was very complicated to understand. The manager was so helpful and understanding.
The breakfast was fresh and delious!! We asked for a non smoking rm and we were given a rm that smelled of cigarets
Room size and facilities
family oriented. discent breakfast. good pool. not enough shuttels to parks. not suites of one bedroom.
The staff was very accomodating! They allowed me to check out 3 hrs later with no additional charge. They were very friendly. The room smelled of a deodarizer used, however, we did stay with my dog so it was probably just the pet room.
The staff was very friendly and the breakfast offered was very reasonable. The sofabed was very uncomfortable, you felt the rods of the bed through the mattress and the comforters were all stained. They only offer a shuttle to epcot and it comes back at 10. It's not convenient to those who want to staylater for other parks.
I will definately be using this hotel again if I am lucky to find the great price from booking.com. I loved my room, the staff was very friendly, nice breakfast for fast eating, close to so much, nice transportation to move around Orlando. Great, Great, Great!!!!!!!!!!!!!!!!!!!:):):):) The carpets could have been a little cleaner but thats all I have to complain about.
The room was not clean. The bathroom floor was dirty. Chair seat and pull out bed sofa bed was broken. The kitchen cabinets finish was peeling.
Nice, clean, roomy. Highly reccomendable, excellent value for money.
The location if you will visit Disney World is excellent with 10 minutes drive by car and close to many restaurants. The room suits a small family and the kitchen worked fine. The breakfast was poor. The aircondition was broken but after the first night it was repared.
Great location, minutes to Magic Kindom (only park we visited). Great restaurants and shopping minutes away. Right off of I-4 Interstate. Easy check-in and check-out. Had a barking dog across the hall that staff wouldn't get owner to shut up, didn't clean room/take out trash on morning after check-in. Also didn't change towels out, had to go to desk to get new towels. Breakfast was almost non-existent, no milk, no cereal, no waffles, barely OJ. Apples and oranges, packaged small sweet rolls and bagels w/ cream cheese only thing there.