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This place is way more than a hotel! It was a vacation in and of itself. We would love to go back and spend more time there! Nothing
Very convenient location with shuttle e bus to the parks. Clean nice room, has everything you need for the stay, yet sleek and affordable. Love the retro look! Cant be happier!
Food court & pool lazy river Small rooms
It has a great location and the theme is cute Nothing works in this hotel and the staff are rude. Fridge doesn't work, hot water doesn't work, heater is intermittent. The tiny windows don't open so the room is very stuffy. The beds and linens are not hotel quality. There are many many hotel choices in Orlando. One can get a much better room than this for the money and pass on their rude staff.
Love the fact they have life guards at the lazy river and pools!!!
The staff was helpful and friendly. I liked how they had transportation to and from Universal. Since our room was all the way at the end of the hallway, it took so long to get to our room because the hotel is so big.
friendly, helpful staff with lots of amenities hotel didn't include express pass
Shuttle's to the parks. Staff friendly and an easy checkout. Rooms are very clean and had great big windows with beautiful natural light coming in. No problems.
The atmosphere is exciting! There is an extra charge for parking. It would be more convenient to pay one fee. It just seems ridiculous to pay $12 for parking for a $200 room.
The theme of this property is really fun. From the lobby, to the pool, food court and rooms. We love staying here. Never have to wait long for a bus to the parks. My husband uses a scooter and everyone is always very helpful. I can't wait to go back. It's very comfortable with plenty of places to relax. Our last night there they were playing movies by the pool. So much fun!!!! This is very minor, but I dislike the bedding. They use a flat sheet instead of a fitted. This complaint seems silly (even as I type it) but it was uncomfortable at 2 a.m. after a very long day at the park. But I love everything else about this property.
The theme was interesting and was somewhat identical, the main area of the souvenir shop, Starbucks, bowling area was really nice but that's about it. The quality of the food was awful, would not call any staff member a cook, service was slow without a smile, towels by the pool laying on the floor everywhere, walk ways with many towels laying everywhere, plastic cups thrown on the floor, the usage of illegal marihuana was smelled by elevators at my building the Americana and hallways were filled with trays of dirt and smelly old so called food. Will never return here
Overall this was a great place! I was disappointed that our rooms were not cleaned until 5:00 pm. We came back from the park to take a dip in the pool before dinner and housekeeping was still in our room at 5:00. Very late in my opinion.
The unlimited express passes, convenience, responsive, water taxi service.
Proximity to park Friendly and helpful frontline staff Found out the pool was closed for planned renovations only upon our check in. No previous notice. Kayak package didn't include park tickets; buying a cheaper package thru Kayak does not include everything that buying through Universal does TV in room didn't work. Had to complain twice and have twonvisit from engineering. After long day at parks (great days) disappointing to not be able to just relax by pool or in room
Location is great. Short walk to Universal/City Walk. Staff was helpful. Beautiful hotel lobby and grounds. Room was unimpressive for the price, and not very clean. Found hair in the sheets. Service/food in restaurants was subpar.
Our stay was comfortable and the location was great. We were so happy that express passes for the parks were included with our stay -- they made a huge difference.
Service at the sushi bar very slow
1,000 rooms hotel , difficult personal service, long phone waiting time for answering by operators, etc
The pool area and slide were fun-- rooms were nice. Very easy to get to Universal on the water taxi. Food was just okay at pool and cafe. Pricier restaurants better
The rooms were beautiful. Everything is brand new, the room decor has a coastal feel. Its very tastefully done. The beds are comfortable, everything is top notch.