Sugar Factory Orlando

4.3 based on 815 reviews
Cuisine Type American
Price Range $30 and under

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Fri 12/7
2 guests
7:30 PM
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+1 407 270 7082

About Sugar Factory Orlando

Sugar Factory Orlando, features delectable dinner selections. This celebrity favorite is sure to satisfy any sweet-tooth craving. Signature treats include famous Couture Pops, smoking Goblet Drinks, candy infused cocktails, and the one-and-only King Kong Sundae. We also will be serving brunch Saturday and Sunday!
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Menus

  1. Mother's Day Brunch

Reviews and Ratings

4.3
Excellent
Based on 815 reviews
Noise Level
Moderate
4.1
Food
4.3
Service
4.3
Ambiance

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candy store
dry ice
factory
food was good
fun atmosphere
goblet
great drinks
great time
loud music
milk shakes
place for fun
sugar
2.0
Mediocre
Dined Apr 29 2018

service was not the greatest and they add the tip straight onto the bill!

2.0
Mediocre
Dined Apr 29 2018

The Sugar Factory is a fun place for a birthday celebration or a big group but the food was not good. Service was fine and they did a great job with a birthday celebration for one of my kids. We won't return, though.

1.0
Poor
Dined Apr 29 2018

We were constantly having to go and find our waitress. The food was basic and overpriced. The kids were disappointed and definitely did not feel like it had a fun atmosphere.

4.0
Good
Dined Apr 29 2018

Had a great time David was fantastic and walked us through the menu as it was our first time, can't wait to go back again

1.0
Poor
Dined Apr 29 2018

I was very excited to go to the sugar factory. It was for a nice date and I thought that it was going to be such a nice place. When I walked in, the floor was gross and messy, it was just a large room, it was very loud, and the service wasn't very good. They sat us in the very back corner even though there were plenty of other tables open all over the room. I couldn't even hear our waiter or my date. The milkshake was good and I had fries with that and it was yummy but I could get the at Mcdonalds.

1.0
Poor
Dined Apr 29 2018

This place was not what I expected. Everything was horrible from the service to the food. It is not at ALL like how they advertise it to be !

4.0
Good
Dined Apr 29 2018

I heard many great things about the Sugar Factory, and it was awesome!! Totally tecommend it to anyone, especially for special events.

3.0
Okay
Dined Apr 29 2018

I thought the food was great! I do have one complaint I ordered a milkshake for my son and it was not given to us until we actually finished our meal. And I honestly think the waiter forgot about the milkshake because I had to ask for it again.

4.0
Good
Dined Apr 29 2018

We enjoyed our visit. The atmosphere and customer service was exceptional.

2.0
Mediocre
Dined Apr 29 2018

The floors are sticky and wet with juice or liquor was very visable when seated.

2.0
Mediocre
Dined Apr 29 2018

Way too loud\nWings were hard\nBarbeque flatbread was decent\nHad to wait 10 mins to be seated even though I had a reservation and was there before my reservation\nDrinks are overpriced\n\nHonestly this place is over rated \nWouldn't come back and wouldn't recommend to anyone \n\nIt might as well be a drink/dance/ appetizer lounge and nothing more \n\nOur server was nice but we felt rushed

2.0
Mediocre
Dined Apr 29 2018

We ordered the country fried chicken , it was terribly dry and did not enjoy it at all, for the price of the dinner I had a much higher standard as far as the dinner was concerned

4.0
Good
Dined Apr 29 2018

I loved it! The drinks are pricy but worth it. I would definitely recommend reservations especially Friday-Sunday

3.0
Okay
Dined Apr 29 2018

There were not enough high chairs. We had a 2 year old and had to hold her the whole time. I personally only saw one high chair in the entire restaurant. Not good for young children!

1.0
Poor
Dined Apr 29 2018

Went for brunch. Our server was great, however to food was poor, but the cappuccino was wonderful. The Bloody Mary was weak. Fun place to see what the speciality drinks look like.

3.0
Okay
Dined Apr 29 2018

Great Service , Good comfort food, Be careful Exotic Drinks don't have prices on the menu, tasty deserts.

2.0
Mediocre
Dined Apr 29 2018

The desserts were very creative and the kids loved them. The drinks are way overpriced - $24 for a virgin goblet of ice and sugar water / fruit juice. The food was good comfort food. I would recommend only for special occasions or dessert.

3.0
Okay
Dined Apr 29 2018

A lot of fun and got a great picture with my goblet drinks.... we spent over $80 for 2 drinks and an ice cream sandwich though... I enjoyed my experience but it was very pricey

4.0
Good
Dined Apr 29 2018

Our server was amazing and help our party of 13 with everything. thanks :)

3.0
Okay
Dined Apr 29 2018

The service was extremely slow, but everyone was extremely nice(the waiters anyway). The female hosts at the door watched my group of friends and I stand at the door inside for about 5 minutes before they even acknowledged our existence (they had looked up a couple times too). The environment was very fun and exciting but it took about 15 minutes for our waiter to come back after saying he would give us a 'couple' minutes to look over the menu. The food was great, most of the employees were extremely nice and the best part was the dancing waiters. Overall I would recommend for a group with nothing but time. We drove an hour to experience the Sugar Factory with our friend for her birthday and it just felt bad that within the first five minutes we got 4 younger women completely ignoring us.

2.0
Mediocre
Dined Apr 29 2018

The food was over priced and wasn't the greatest.. the drinks were worth it...

4.0
Good
Dined Apr 29 2018

Definitely a party place, had a great time and the drinks are no joke!

4.0
Good
Dined Apr 29 2018

Food was good, drinks were great a little overpriced but good. I would suggest making a reservation. Our server Nicholas was amazing . He made the experience a lot of fun. I would pay for a drink and desert just to watch him dance . 😀\nService was great. Deff a place to go for a birthday ,\nNot a place to go if you are trying to get to know someone ... it's very loud . \nBut it was awesome all the way around

4.0
Good
Dined Apr 29 2018

Phylicia in Orlando was a great and attentative waitress

4.0
Good
Dined Apr 29 2018

Service and staff were great!! Overall experience was awesome!

4.0
Good
Dined Apr 29 2018

Always a good time at sugar factory\nNice to see everyone celebrating their birthdays\nShout out to the waiter that shows everyone a good time will definitely be back

4.0
Good
Dined Apr 29 2018

I wanted to treat my son and mother in law to a cool dinner. The ambiance and decor was fun. The food and drinks were good. It was slightly overpriced but I would recommend it for special occasions.

3.0
Okay
Dined Apr 29 2018

Overall, it was a nice experience with the group of friends I went with. We reserved online as opposed to just showing up so we didn't have an issue with seating, however our waitress took forever to take our drink orders and food orders. Also, after ordering we hardly saw her again until closer to the end of our meals. The fried food that my friends ordered wasn't truly hot, but my meal was great (salmon meal and I substituted the asparagus for green beans). The Berry Bliss goblet was great (tasted great, great size..even between the 2 of us we couldn't finish that + the food), but afterwards our stomachs hurt. Possibly too much sugar. I'd go back again though. Definitely want to try it out for happy hour.

4.0
Good
Dined Apr 29 2018

Super fun! The icecream sundaes are huge and super delicious!

4.0
Good
Dined Apr 29 2018

We had an amazing time it was very fun and enjoy able a service was amazing as well

2.0
Mediocre
Dined Apr 29 2018

It was not what I was expecting. This place gets so hyped up, but its just a place to take a picture of your fancy drink. That being said the goblet was amazing! It definitely got the job done. The food on the other hand is greasy for no reason at all. I order a chicken sandwich and my friend ordered pasta and the amount of grease on both dishes was disgusting. Neither of us finished our meals. Our waitress was lovely and very helpful. It was an okay experience. If I go again I will probably just sit at the bar.

4.0
Good
Dined Apr 29 2018

Amazing! The waitress was so kind to my girlfriend and I. The goblets tasted great although I wish there was a little less ice and more liquid. The food is pricey but the burger I had and the chicken parm she had was spectacular. If you have the funds definitely go here! Perfect for dates!

4.0
Good
Dined Apr 29 2018

Great dining experience the food was great the noise level was greater than expected but overall we had a great night and we will most definitely be back!

3.0
Okay
Dined Apr 29 2018

My overall experience was very good. I went there because of a recommendation from a friend. The food was great! The only bad thing was that the goblet I ordered was basically a block of ice and did not have the cool dry ice effect when the waiter poured the juice. We were not attended to very well but it had gotten busy so I can look past that.

3.0
Okay
Dined Apr 29 2018

We took my niece and a few friends there for her 13th birthday! We had a great time. Our server was amazing and it was definitely a place I would recommend for a special occasion.

4.0
Good
Dined Apr 29 2018

It was amazing I loved the food an the service. I will come again

4.0
Good
Dined Apr 29 2018

I came there for my birthday it was so much fun.. the atmosphere was amazing. Can't wait for my next visit

4.0
Good
Dined Apr 29 2018

Best restaurant I've been to in Orlando. I would definitely recommend it to a friend or anyone. It was an amazing experience!

1.0
Poor
Dined Apr 29 2018

Way way wayyyyyyyyy over priced for alright drinks... I payed for two drinks for my friends birthday and it was almost 100$ after the already granted tip... sorry but that's crazy. Just be aware your looking at almost 30-45$ just for one over rated fishbowl drink

4.0
Good
Dined Apr 29 2018

It was loud and fun I would do it again

4.0
Good
Dined Apr 29 2018

I just love it !!! It was my daughter's bday and she have a blast.. I will be definitely return anytime soon :)

3.0
Okay
Dined Apr 29 2018

We were on vacation in Orlando with our 4 kids. This was an Internet find by our 6 year old. The drinks were kid friendly, huge, and fun for all ages. Fun place to visit!

2.0
Mediocre
Dined Apr 29 2018

The server said we had to order milkshakes first because they took so long. It arrived before our food. Not happy. Food was TERRIBLE.

4.0
Good
Dined Apr 29 2018

Great atmosphere. Very live and fun. Highly recommend!

2.0
Mediocre
Dined Apr 29 2018

great place for a girls get togethe,r or for a girly birthday party.

2.0
Mediocre
Dined Apr 29 2018

It was very noisy. They would bring out a birthday sundae every 5 minutes or so. The music would become very loud and they would come out clapping. The goblets were tasty but over priced. Food was good and priced reasonably. Overall it was a decent experience.

1.0
Poor
Dined Apr 29 2018

It was my sons birthday. I announced that to the server she ignored that completely. We waited almost a hour for 2 burgers chicken tenders and pancakes. There was only one other table. The food was horrible. The server ignored us. The goblet and shake was good but very over priced.

4.0
Good
Dined Apr 29 2018

Came here to celebrate my 21st birthday and loved it, this a place where you go more for the experience than for the food. We already knew ahead of time that we were going to get the 60 oz. goblet and knew it was going to be probably the most expensive drink we will ever buy at $30, but with the presentation and being able to share it with the 3 other people in my party i think it was worth it. And to finish off our experience we got a sundae, all of the sundaes come with a huge sparkler coming out of them and all the servers start dancing and making a big deal, which is so much fun. Overall awesome experience, we will definitely be returning.

3.0
Okay
Dined Apr 29 2018

I really enjoyed myself the drinks are worth the money and the birthday entertainment I loved the best i seen in a restaurant I highly recommend

4.0
Good
Dined Apr 29 2018

My experience at Sugar Factory was excellent! Friendly staff, great food, and amazing drinks!!!!

2.0
Mediocre
Dined Apr 29 2018

It was my boyfriend's n I one year anniversary, therefore i had originally requested with my reservation to please have something with his name & mines on the table, or just anything cute saying Happy Anniversary. I don't understand why they asked that if you have any special request to put it on there if its not going to be done. The main reason why i chose that place was for the drinks & let me tell you that I was EXTREMENLY DISAPPOINTED! For 31.99 each i should be able to taste some type of alcohol not just juice! This was actually somewhere where I've ALWAYS WANT IT TO GO BUT AFTER SATURDAY'S EXPERIENCE, I DON'T THINK THAT ILL EVER HAVE THAT URGE AGAIN!! DEFINATELY NOT WORTH THE MONEY ESPECIALLY FOR JUST JUICE!!

3.0
Okay
Dined Apr 29 2018

Had a lot of fun, came here for a friends birthday it was pretty awesome.

4.0
Good
Dined Apr 29 2018

It was my first time here and it was my B-day with my daughters and you all made my evening so fun and so special...Thank you so much for the wonderful service, singing of my dessert and yummy food... Definitely will come here again soon! I am a happy customer!!!\n\nEileen, Amanda, Katie and Ericha

3.0
Okay
Dined Apr 29 2018

Fun night with girls. Food was ok.. dessert and the drinks were better. Our server Austin was great.

3.0
Okay
Dined Apr 29 2018

We had cocktails and desserts...really enjoyed both.

4.0
Good
Dined Apr 29 2018

The food was very good. There was a large party in our section which consumed all of our server's time and effort. She did her best but still we were left unattended and late getting our food.

4.0
Good
Dined Apr 29 2018

It was my first time to be there. I had seen on social media posts of the goblet drinks and I had to try one! It was more than I expected and I loved it! The food was really tasty as well. When I come back to Orlando, I'll be sure to come there!

4.0
Good
Dined Apr 29 2018

Had a great time. Bubbling smoking drinks were awesome

4.0
Good
Dined Apr 29 2018

Love this place the cocktails are to die for and the interior is super cool 😍

3.0
Okay
Dined Apr 29 2018

Went there for a birthday celebration! It was just that, the loud music and the amazing desserts and drinks! We had a blast, the food had great unique twist and I really appreciated the waiter knowing what was in all the side dishes. Great place for fun people who like to dance and eat! Lol

4.0
Good
Dined Apr 29 2018

I had a great experience overall! The waiter was gone for a lot of the time but other than that the food and place was great !

2.0
Mediocre
Dined Apr 29 2018

We had a reservation for lunch the same day as the pro bowl. The restaurant was completely out of beer and most wines at 2pm. Seriously bad planning on their part. We paid WAY too much for a goblet of soda for the kids and left.

2.0
Mediocre
Dined Apr 29 2018

Uuummmm my service was slightly meteochor. We were served water in plastic cups, we ordered a martini but we got it in a wine glass (experience ruined) and it was enough for a wine tasting literally, like they made one martini and poured it in 3 wine glasses and charged each of us $15.00 upsetting. The food was ok no issues there but I was not happy for my birthday. This was my second visit, my first was awesome but I returned this time with all my family and was dissapointed.

1.0
Poor
Dined Apr 29 2018

This was a birthday dinner for me AND my son so it was a special occasion. After being sat at table at 7pm we waited a very long time before server came to our table. We got sat at 7pm server finally came to table at 7:29pm. Waited a half an hour before even having been acknowledged. I ordered the Sugar Factory Signature Burger cooked medium w/ onion rings. My son ordered the Blue Cheese Burger WITHOUT mushrooms. When our food arrived my son noticed that his burger was packed full of mushrooms he scrapped and picked off. My burger was over cooked. It was very well done. So well done that the edges of the meat were crispy. Entire time server checked on us once. I attempted to get the attention of who I assumed was the manager as she walked past our table several times looking a the floor and not looking up at all. Server never refilled drinks. This was the worst dinner experience I've ever had. Simple made for our birthday dinner an unpleasant one.

4.0
Good
Dined Apr 29 2018

The only thing that bothered me was the fact that the music was super loud and to have a conversation I was basically yelling.

4.0
Good
Dined Apr 29 2018

The restaurant was so fun! The ambiance is great and we got a really tasty, fun drink. $30 for a drink is pretty steep but my boyfriend and I shared one and thought it was well worth it! Our service was great and the server was lovely. Our only compliant is that my boyfriend got chicken and waffles and the chicken was inedible it was so hard. Worst fried chicken I've ever seen. Unfortunate, but since everything else was so fabulous we will probably give it another try.

3.0
Okay
Dined Apr 29 2018

We loved the drinks and French fries! The sandwiches were horrible and not worth the price. Overall the Sugar Factory is overrated~ it also needs a freshening up~

3.0
Okay
Dined Apr 29 2018

Perfect for my daughters 13th birthday. She had a bladt

4.0
Good
Dined Apr 29 2018

We had a great time. Food was awesome. Ariel, our server was great too. Went for son's birthday and he loved it. Going back for sure.

1.0
Poor
Dined Apr 29 2018

Would NEVER visit this restaurant again! Went for my daughter's 14th bday and it was terrible. Only ordered dessert and it took forever....which they noticed because the manager came over and apologized &I said he was taking 50% off (we had not complained so they did this on their own). Great....however, 3 out of the 5 things we ordered were WRONG and Missing components. Really?!?! They also ruined the moment of the bday sparkler n song by bringing it on the wrong persons ice cream. After telling the mgr how I felt about paying for completely wrong items and a horrible experience, he took away our whole check and was very nice But I still NEVER go back there again!!!!

1.0
Poor
Dined Apr 29 2018

I went here for lunch with my toddler son while on vacation. The table was so filthy when we sat down, yet I had to ask the server to wipe it down for us. She did and her tag must have been dirtier because it left behind lint and long hairs 😷 my sons grilled cheese was almost cold which is a fine temperature for a toddler but the cheese inside hadn't even been melted. My turkey burger with mushrooms and grilled onions came delivered without said mushrooms and onions because they were 'out' (the restaurant had just opened for lunch). Honestly - if there wasn't loud blaring music and photos of Kylie Jenner before her plastic surgery flashing all over a giant screen, I would have thought I was at Dennys or Friendlys based on the service and mostly, the food. If you're looking for a quick meal with kids, and care about how your food tastes, this probably isn't the place for you.

2.0
Mediocre
Dined Apr 29 2018

Specialty milkshakes did not look like pictures in menu. Substituted candy without asking. Vegetarian burger tasted like Morningstar. At the price level sugar factory should be making homemade vegetarian burgers. Had higher expectations. Expensive for what we got. Server was very sweet.

4.0
Good
Dined Apr 29 2018

Great time, It was a Blast, great waiter very attentive and Fun.... Great food, great atmosphere.

3.0
Okay
Dined Apr 29 2018

So fun!! Took my mom to celebrate her birthday 🎉 she loved it!! Would like the music to be a little louder, hard to hear over all the excitement.

4.0
Good
Dined Apr 29 2018

Great food and drinks! Very nice environment to let you hair down and have fun with your mate or homegirls. I will be going again very soon!

3.0
Okay
Dined Apr 29 2018

Great service. Great people. But the only problem was there was a hair in our food. When we ordered something else they got the order wrong but at that point I honestly did not even want to send it back I was starving. They did comp the meal which was great above it all. I would still go back.

3.0
Okay
Dined Apr 29 2018

Per the restaurants instruction, sent email to special occasions manager, think her name was Rachel, to purchase birthday basket for our reserved table but never got a response, so my daughter didn't have one. I thought this was poor customer service. \n\nI thought food was bland, kind of expensive.

2.0
Mediocre
Dined Apr 29 2018

Mehhhh. Average at best..on a great day... and the moon would have to be full with a rainbow coming out of it.

2.0
Mediocre
Dined Apr 29 2018

Very over priced for what you get. We spent $126.00 for LUNCH for 4 people, not even dinner! I think they are taking advantage of the young kids who want to go there because celebrities say they like to go there.

4.0
Good
Dined Apr 29 2018

The music playing in the restaurant was very loud and this made it quite difficult to hear the person sitting across from me

4.0
Good
Dined Apr 29 2018

I googled 'happening places to eat in orlando' and the Sugar Factory came up! How SWEET it is! The ambiance was fun and upbeat. Our server was very personable and made us feel very welcome as first timers. We were celebrating my husbands birthday, I only hate that I didn't tell the server because birthdays are a 'BIG DEAL' at the Sugar Factory. Can't wait to bring all of my friends.

1.0
Poor
Dined Apr 29 2018

This place is over priced with poor service. Our dinner came out cold and not all at once. We had a party of 8. Two dinners came 15 mins after the rest of the food. We ordered 4 desserts and only two came out and not at the same time either. The first dessert came out about 30 mins after we ordered it. The second came out about 15 mins after that one. We kept asking were the rest were and our waiter said they were backed up 45 mins. Then finally after waiting 30 more mins we asked when they would come. The waiter said they were not coming because they ran out of choc. ice cream. (lie). I spoke to the manager and told her what the waiter said. She seemed beside herself. So we think the waiter messed up and lied to us. We will never be going here again. It was my daughter's 13 bday and the waiter ruined it for her. She did not get her dessert.

4.0
Good
Dined Apr 29 2018

I thoroughly enjoyed myself. I came to Orlando with my sisters and friends to celebrate my birthday and I had the most amazing time. Nicholas was our server and he was absolutely wonderful I can not stop talking about the experience I had while I was there. I would do it all over again. The food was awesome and the goblets were everything and more. I plan on taking another visit to Orlando just for this place.

4.0
Good
Dined Apr 29 2018

Very fun upbeat atmosphere. Great for special occasions and friend outings!

2.0
Mediocre
Dined Apr 29 2018

We ordered coffee with our brunch order and the coffee was lukewarm! For having a full coffee menu of choices this is unacceptable!\nOur server was awesome and informative! \nThe food was lukewarm as well and super small portions for the exorbitant prices! We did not receive our side dishes until ur meal was well over. The desserts my daughter ordered for her birthday were delicious ! The $5 sparklers fizzled out before the birthday song was even finished! Our server added more sparklers and did another birthday song! Big kudos to our server Alex !\nThis place is a novelty for birthdays and special occasions.

2.0
Mediocre
Dined Apr 29 2018

Our waiter was great, but sometimes forgetful. The food was terrible. Came out looking like it had been sitting under a warming light. And this was after we had been waiting a solid 30 minutes for or food. No complicated orders, 3 omelettes and an egg and cheese croissant, so not sure what the holdup was on getting the food to the table. Might have been good if it was fresh but it was just a miss for the sugar factory this time.

4.0
Good
Dined Apr 29 2018

It was girls night out and it was perfect!!! I could not have more fun and the atmosphere was amazing! The food is amazing down to the desserts!

4.0
Good
Dined Apr 29 2018

Goblet drinks and desserts incredible really made a special day special

3.0
Okay
Dined Apr 29 2018

The service was mediocre. The food wasn't that good either. The drinks were great and the atmosphere was very live and entertaining. A little too loud. It would be good to go for drinks with a group of people but not for a romantic dinner.

2.0
Mediocre
Dined Apr 29 2018

The hype is very real for this place. It was cute and decorative but when it came down to the food and drinks..... it was just alright. I would probably come back. But alot of improvements need to be done. But our server was really nice.

4.0
Good
Dined Apr 29 2018

Our experience was Awesome! Great food, drinks and friendly staff... Love the birthday idea of different selection of music.

2.0
Mediocre
Dined Apr 29 2018

Was not what was expected. The drinks are outrageously priced. Had weird residue in the bottom of them that made the last 1/3 of the drink UNdrinkable. The food was average. Not very clean.

4.0
Good
Dined Apr 29 2018

It was a great experience! I went with a group of friends for a bachelorette party. It was very fun and energetic. The drinks were very good, along with the service, but I was not impressed with the food. Next time I will likely just go for drinks or dessert. Very fun atmosphere, though!

4.0
Good
Dined Apr 29 2018

Milkshakes were amazing and virgin drink was super cool. My teenagers loved it!

2.0
Mediocre
Dined Apr 29 2018

Food quality was not great for the price. Several orders were wrong in our party and the other's around us. It was a full. birthday place and a great 'one and done' place. It didn't have anything that would bring me back again unless we celebrate another birthday.

2.0
Mediocre
Dined Apr 29 2018

I've been there before which is why i rated the place higher but this experience was horrible the food was cold and for some reason they couldn't get our order correct we had to send it back twice and on the third attempt we just decided we didn't want the food anymore i came for my friends birthday because she never been or heard of the place before and i thought it would be a nice surprise but the waiter ruined the surprise then took forever to bring out the birthday dessert after i told her we was ready

2.0
Mediocre
Dined Apr 29 2018

The drinks were a RIPOFF... $30 for a drink! our meal came and it was $90 for a casual meal

2.0
Mediocre
Dined Apr 29 2018

The Sugar Factory has some amazing decorative drinks, but the drinks are over rated and too pricey. The 12 scoop ice cream, for example, is 99.00. A goblet of punch is 25.00. The atmosphere is like a typical ice cream sit down café with a small candy store next door that has basic everyday candy.\n\nI would like to see a more themed atmosphere and a different dish for the 99.00 12 scoop ice cream. The ice scream is just piled into one large bowl. It should be perhaps a three tier piece with a better arrangement. The staff are wonderful and chant one this item comes to the table, but there is much need for improvement.\n\nWe have been twice. We will probably not return.

1.0
Poor
Dined Apr 29 2018

The night started off good, the waitress seemed interested in us at first but once the night went on was not interested in our table. Asked how our appetizer was but never really came back about asking how our food was or refill our drinks. Asked for a manager because we could not find our waitress because the burger that was ordered wasn't cooked at all, almost raw. Took the burger back but brought back almost the same way, sent back another time and not much better but was taken and also not charged. Asked for the dessert which on the menu states that it comes with ice cream but came with no ice cream. We did manage to get the attention of the waitress but was very snooty and said you have to ask for it! After that we pointed out on the menu it came with it. This was New Years Eve but the restaurant was fairly empty and I can understand that if it was full and busy to not see our waitress and have our food rushed out to us but this was not the case. Also the music volume was extremely too loud. \nJust a very disappointing experience when it's NYE and it's supposed to be a special night out. Will most likely not returning.

3.0
Okay
Dined Apr 29 2018

It was great

4.0
Good
Dined Apr 29 2018

I went for my birthday and I really enjoyed myself! Great food and Good entertainment!!

4.0
Good
Dined Apr 29 2018

It was the New Year's Eve me and my fiancé first time, service was amazing,food was great, and the music had me rocking. But you cant forget about the drinks even the virgin drinks were amazing.

4.0
Good
Dined Apr 29 2018

My first time going and omg I had an awesome time the best part was how involved the wait staff was whenever it was your birthday and that one server who just knows how to put on a show no matter what song is playing can't wait to go back but this time we're going with a bigger crowd

2.0
Mediocre
Dined Apr 29 2018

The drinks and milkshakes were great!!! The food not so much....from the appetizers to our meals, we were really disappointed with the food. Our next trip will only be for the drinks/milkshakes/desserts.

3.0
Okay
Dined Apr 29 2018

Waitress was great but it was way too loud! The mgt should have done something about the kids who would not stop screaming for 45 minutes.

2.0
Mediocre
Dined Apr 29 2018

Defintely met my expectations, but didn't necessarily exceed them. Ordered one of their signature 'smoking goblet' drinks, and it was plenty alcohol fo two people (good thing). However, I do feel that it was a bit overpriced. Right away I recognized that we wouldn't be getting a great food value. Novelty drinks was really all Sugar Factory is good for.

2.0
Mediocre
Dined Apr 29 2018

My family and I went there for my daughters 17th Bday dinner per her request. She expected to experience a fun yet sort of classy type of experience. We made a reservation online, but for some reason could only make it for 4 people and noted we had 5 in the comments. That was fine, we were accommodated. Our server was very nice, but was really busy and he came by a often as he could. The food was good and priced decently for a Branded place. It was your average all around American menu to atleast please most people. The deserts looked pretty good. My daughter and her friends shared a piece of red velvet cake which came with a huge sparkler and singing from the servers which was a nice touch since it was her Birthday. My husband and I each had a drink from the bar and both were good and there wasn't any skimping on the alcohol. There were some definite negatives though. We were seated directly in the middle of the place at 3 small tables shoved together that rocked because they were uneven and in 'steak 'n' shake' chairs that were really uncomfortable. The music was so loud you couldn't hear the server or even the person next to you. It was very intrusive. Think..... music as loud as a club in steak'n'shake with shandaliers and a cool desert menu. It's not your go have a dinner and enjoy yourself type of place. But, More of a...I heard about, some celebrities went there, and I want to experience it kind of place. It's not somewhere where I would go frequently or even be excited about if someone mentioned going there for dinner. It certainly wasn't in any way even slightly on the classier side. Played your typical top 40 from 5-10 years ago as loud as possible. It's a 'been there, done that, don't have to do it again' kind of place.

4.0
Good
Dined Apr 29 2018

This place was so much fun!! The energy was crazy. Great place for birthdays, or just a night out...... and it is family friendly!!! Awesome 🍹

3.0
Okay
Dined Apr 29 2018

Loads of fun. The dancing was the icing on the cake.

3.0
Okay
Dined Apr 29 2018

I grew up going to a place in Mexico where the waiters would dance . There is a lot of talent in Orlando have more than one dance and we don't mean pole dance . There were too many kids there for the strip dance given to the ladies celebrating . Cleaning up is also a must it was not fast enough since the turn around for tables was fast people coming in for the reservation was on time . I really liked the text to remind of the reservation. Also that the desert was given with more than one straw or spoon to invite to share . Make a note on the menu so people feel free to order to share and get to try more than one.Try to have more kid songs with video I know you have to pay but it brings more people. My kids really liked it.

4.0
Good
Dined Apr 29 2018

food was delicious, drinks were awesome, the entertainment was popping

4.0
Good
Dined Apr 29 2018

Such a fun place... Hostess that seated us was rude but the rest of the experience was great. Could use some additional dinner items on the menu but what we ate was great. Desserts galore and the fish bowl drink was awesome but pricey. More of a special occasion place or if you want a fun night out 😀

2.0
Mediocre
Dined Apr 29 2018

We went for my daughter's birthday - she really wanted their most popular goblet drink - the lollipop passion - they had run out of the lollypops and instead of telling us that so we could order something else, the server substituted a rock candy pop - not the same - and that was the only reason she ordered the drink! And then we lost a good part of the drink because there was too much dry ice and it overflowed all over the table! Not Happy!

4.0
Good
Dined Apr 29 2018

Awesome first time experience the drinks was delicious and the food was hot on arrival also delicious!

4.0
Good
Dined Apr 29 2018

Sugar Factory was amazing. Great food, great atmosphere and out of this world milkshakes!!

2.0
Mediocre
Dined Apr 29 2018

They forgot my apertize, forgot my drink and no ansere about. The hamburguer i ask to well done they come complite burn. My son take a crepe and culdt eat becouse is hard and tasty good.

2.0
Mediocre
Dined Apr 29 2018

Very open eating area. Cheap tables and chairs. Noisy but when birthday celebration starts very very loud and it happens at least 3 times an hour. Drinks are good, but crazy expensive and best to share. The place seems a novelty...one and done. Fun and expensive, once.

4.0
Good
Dined Apr 29 2018

We've been there 3 times in the last 2 months and have to say they have been great experiences!!!!! The service was great, the waiters were awesome, very eager to please. The food was good as well. We had a great time and will return!!!

1.0
Poor
Dined Apr 29 2018

If your self worth depends on mirroring your life with People magazine- this is your place. We went with family and kids during the holidays. What I thought was going to be a gluttonous dessert experience was more of a display showing celebrities with their boobs hanging out. If you want to waste your money on 60oz Gatorade with a couple of gummy bears just to tell people you went there, be my guest. I could not hide my distaste for even a minute

1.0
Poor
Dined Apr 29 2018

Very very loud and very overpriced. Not very good service

3.0
Okay
Dined Apr 29 2018

I made a reservation, we got seated immediately, wait staff is vibrant and full of energy. It was step daughters birthday and for any kid SUGAR is definitely the highlight. I was kind of disappointed in the food. The drinks are $$$$$ and the food should compliment the wonderful drinks. Overall is was an ok experience wouldn't be my top choice among all the other restaurants there but good for the experience.

2.0
Mediocre
Dined Apr 29 2018

Waitress did not check on us after we got the food. Never refilled our drinks . It was my daughter's birthday and she was never around so I outdoor tell her. One of the burgers had bad mushrooms and we could not send it back until the rest of us were finished eating and were \nready to leave. Restaurant was not crowded.

4.0
Good
Dined Apr 29 2018

We went as a family after the Nutcracker ballet. The restaurant was loud but fun. The food was great and the drinks were very good! I was a little skeptical after reading some of these reviews and we almost ate elsewhere but I'm so glad we didn't. We really enjoyed our evening there. They do fun things for birthdays and play loud fun music. My daughter asked if she could have her birthday here next year . I'm thinking about bringing work friends here. It was a far drive as we live near Lake Mary but in my opinion it's worth it. Not all the time but for a special occasion.

4.0
Good
Dined Apr 29 2018

Our server James was amazing and he made the experience so much more fun to enjoy !

2.0
Mediocre
Dined Apr 29 2018

They asked me my reservation details twice, then made me dig up the confirmation. Our waitress was kind and attentive. We all ordered burgers, one well, medium, and medium well. The well had hair in it, the medium was well done with cold fries, and the medium well had cold fries. They replaced two burgers and all the fries and took $12 off the total bill. One of the servers who only brings food out, made jokes about spiders in our food, too. HOWEVER, shout out to the bartender - the drinks were tasty! Apparently, I didn't get the notice that, that is what they're known for. So, it just depends on what you order.

4.0
Good
Dined Apr 29 2018

We had fun at the Sugar Factory, great place to celebrate, but disappointed at the restroom, there was a long line in the women's restroom at all times, one of the stalls was not working, and the restroom needed frequent cleaning.

2.0
Mediocre
Dined Apr 29 2018

One of the waitresses was very rude. It seemed like she did not enjoy working at Sugar Factory. Also, there was a waitress who was constantly eating while serving guest their food. Not very professional.

4.0
Good
Dined Apr 29 2018

This wasnt my first visit to the Sugar Factory, and theres a reason i keep going back i absolutely love it there. What i do wish is if a person purchases one of the large cups thats $25 from the candy area to bring home they shouldnt have to turn around and pay $30 in order to have a drink with the dry ice in it. Maybe charge half the price instead of the full price.

2.0
Mediocre
Dined Apr 29 2018

Price for food and drinks are too high for the quality. The famous Gable drinks is full of ice a blob of dry ice to create the smoke effect, but its quality doesn't justify the price. The fried appetizer had a very strong taste of old oil. The menus can be improved. It is more like a fast food restaurant not much of dinning specialty.

4.0
Good
Dined Apr 29 2018

I took my wife here for her birthday and I can say she had a amazing time. I really enjoyed everything about this place and we are making plans to go back soon. Thanks for a great time:)

2.0
Mediocre
Dined Apr 29 2018

Pricey, food bland and my server wad inattentive and short with us!

2.0
Mediocre
Dined Apr 29 2018

The food was good, just overpriced, especially the drinks and desserts. Our service was pretty bad and we were told the wrong ingredients for several dishes and drinks.

4.0
Good
Dined Apr 29 2018

The Sugar Factory was amazing! I spent the whole night laughing and dancing at the table, and ate chocolate to my hearts content. I will definitely be coming back to celebrate again!

4.0
Good
Dined Apr 29 2018

We had sooooo much fun!!! I highly recommend this place for good food and lots of fun. The dancing waiter is the best part of the whole experience!! I hope they are paying him well!

2.0
Mediocre
Dined Apr 29 2018

I know the whole idea for the restaurant is desert and colorful drinks...I get that. I still think the meal has to count for something when you go to a restaurant. The food was less than spectacular....to the point where we didn't finish and left behind.\nI appreciate our waiter's hard work and tipped him appropriately any way...but that in no way was a validation to the quality of food and its preparation.

4.0
Good
Dined Apr 29 2018

Had an absolute blast for my daughter's 8th Birthday! Fantastic food & service. A very fun place!

3.0
Okay
Dined Apr 29 2018

Went here on a Wednesday night for a 17th birthday and it was expensive but so so much fun. The food was delicious, the drinks and desserts were fun. I think they should do a mini version of their famous bowl drinks!! Dont like sharing. Overall a little pricey, but for a special occassion and to share the big drinks and desserts I highly recommend it and I would return for a regular occassion as well. Party of 10.

4.0
Good
Dined Apr 29 2018

Drinks were awesome and service was great!! We had lots of fun!

4.0
Good
Dined Apr 29 2018

I was celebrating my daughter 16 birthday and this place was great our waitress her name was Philicia I believe I don't wanna get it wrong was very polite on point with everything she keep coming around asking us if we was ok the food was amazing and the drinks was great when it was time for the cake with sparked was the best she was so surprised and the song was so perfect I will be coming back

1.0
Poor
Dined Apr 29 2018

I was very disappointed I went for my daughters 7th birthday reservations were at 730pm and didn't get our food until 9:02pm..my daughter was crying she was hungry and ended up falling asleep waiting. Our waiter nick left us with empty cups the whole night I had to ask another waiter to tell me why our food was taking so long. Then nick finally appeared and told me it was because my chicken was made wrong. (Whatever that means) he than told me the dessert would be free because it took so long but because my daughter fell asleep we said we couldn't get dessert because it would melt on the way home. I was extremely disappointed. I paid $108. 00 for a meal that took almost 2 hours to receive with no discount for taking soo long. Still very upset

4.0
Good
Dined Apr 29 2018

Service was ridiculously great. Food great. Cocktails amazing. Will for sure go again. Loved my dinner and drinks there.

4.0
Good
Dined Apr 29 2018

I wish I knew that you sang because I went to enjoy my daughter birthday I loved the place. The goblets are huge and hard to drink with one person but great

2.0
Mediocre
Dined Apr 29 2018

Started off perfect until the food came out. Asked for sauce to be removed from burger came out with sauce. Had to be fixed and then lettuce on both burgers was old and black. Ordered chicken wings and one wing had feathers on it. Asked to speak to manager and he really didn't seem to care at all and didn't offer to replace the wing that could fly away. When we left the restaurant manager was outside texting on his phone and not caring about the restaurant at all if you ask me. Server was apologetic and courteous and should be the manager in my humble opinion. Make sure to be very angry and make a scene so you can maybe get the replacement items you deserve if the food you picked suck as bad as ours did.

4.0
Good
Dined Apr 29 2018

This place is a mix between a funky young crowd and a family hang out! There's a little bit for everyone! So glad we made the trip from Dinsey to Sugar Factory, it was awesome!

3.0
Okay
Dined Apr 29 2018

Sugar overload, monster shakes! Burgers are also very good.

2.0
Mediocre
Dined Apr 29 2018

Went for a 21st birthday...fine for that. Drinks were super expensive!...but fun for something different. Paid $30 for a drink & didn't even get to keep the glass it came in as a souvineer. Food was ok, nothing special. Very noisy atmosphere inside. Candy store was overpriced.

2.0
Mediocre
Dined Apr 29 2018

Extremely loud - basically good for tweens, teens, and early 20-somethings. Food is just fair. Go for the dessert and skip the entree.

3.0
Okay
Dined Apr 29 2018

so minus the fact it took them forever to actually serve us, the food actually pretty good. my friend and i got the redbull fancy drink, and we were in love but we wanted more gummies!!!

2.0
Mediocre
Dined Apr 29 2018

I would only recommend with caution. I was misinformed about the price of the Virgin drink, as well as the birthday dessert which I was told was free with the purchase of a sparkler. While the concept is good, I walked away feeling completely over charged and dissatisfied for a birthday celebration. We drove close to two hours. I feel like a refund is due for the cocktail and then one dessert although I know that will never happen.

2.0
Mediocre
Dined Apr 29 2018

Restaurant was dirty. One of the women's toilets was broken. We ordered 2 gobblet alcoholic drinks and didn't even get a buzz. Too loud. Very disappointed, won't be back.

4.0
Good
Dined Apr 29 2018

Excellent food, fun drinks, and an amazing waitress!

1.0
Poor
Dined Apr 29 2018

With a reservation, we still waited 20 minutes to be seated. Then we waited 15 minutes before being offered water. After we got drinks and ordered, it took more than an hour to get our food. When I asked for a manager it took the first woman, Robyn, 20 minutes to come to our table and then she just nodded and walked away. Then after another 20 minutes our waitress got another manager, JJ, who didn't apologize but said he refused to do anything other than comp half the check and that since we ate our food, obviously it wasn't that bad of an experience. The managers were yelling at our waitress on the floor and she had done nothing wrong. The kitchen was out of food and screwing up orders left and right. The managers made our waitress, who was the only one who apologized and was respectfully to us. We tipped her on the full amount and told the manager we would never be back.

4.0
Good
Dined Apr 29 2018

I definitely recommend the 60oz goblet. It's amazing.\nI love the sliders and the French onion soup-the best I ever tasted.

3.0
Okay
Dined Apr 29 2018

Went for the desserts. They were pricey but good! The ones they say feed two could actually feed 4. It took a while to get our ice cream.

4.0
Good
Dined Apr 29 2018

Great experience! Fun atmosphere!

4.0
Good
Dined Apr 29 2018

My favorite restaurant!!! The food is great... the drinks are even better!!!

4.0
Good
Dined Apr 29 2018

I like the waiter that went around dancing. He seems to make it more open for people to express themselves.

2.0
Mediocre
Dined Apr 29 2018

This was our second visit to the Sugar Factory Orlando. First time was a bad experience. Manager apologized at the time and tried to make things right, but . . .walked away not wanting to return. Tonight was daughter's birthday request. Everything was better. Service was more attentive and food was better. Still don't care for the atmosphere (cheap tables and chairs jammed close to each other), noise level, or the expensive experience ($30 goblets), but that's just me. Others may think the pros outweigh the cons. But definitely a fun place to go for a special occasion -- especially a 'sweet' 16 celebration!

3.0
Okay
Dined Apr 29 2018

Our food and drinks were delicious. Our waiter was not as of as attentive as he could have been especially since it wasn't a super crowded night so for that the rating would be down.

4.0
Good
Dined Apr 29 2018

Awesome place, great service, friendly staff, good food and great drinks!

3.0
Okay
Dined Apr 29 2018

I was pretty unsure on whether I should try this local place out but I happy I did. I honestly, had a great time and the drink was okay... not as great as I expected but the candy added a great touch! I will be back!

3.0
Okay
Dined Apr 29 2018

We went to Sugar Factory to celebrate my daughter's 15th birthday. The drinks (passion fruit goblet & sour apple martini) were outstanding. The dessert (ice cream sandwich) was outstanding, and they added a huge sparkler for the birthday girl. The food was underwhelming across the board. My husband's burger was 'ok', my older daughter's garlic pasta had so much garlic in it that it was gross so she only ate a little bit, and my younger daughter and I each had a turkey club which would have been great had the bread not been soggy. Which is hard to understand since both our sandwiches were without mayo. The Sugar factory is a really fun place for kids and teens, and I have never in my life seen anything like their goblets. Now if they could get a decent chef in there and maybe pare the menu down so the food could have the attention it deserved, the place would be perfect.

4.0
Good
Dined Apr 29 2018

Happy atmosphere for girls night out. The food was delicious and dessert too. Staff was really nice and fast.

2.0
Mediocre
Dined Apr 29 2018

Food was ok, they had no flatbread available. It was 2 in the afternoon. Desert was awesome! Service was rude. Go for desert, sit outside or take something to go.

2.0
Mediocre
Dined Apr 29 2018

The sugar factory is OK for a tourist trap destination. I don't think we ordered the right entrees for dinner, but overall the food was a little blah. The décor inside is cute and it's fun to watch the crazy drinks and desserts that arrive at everyone's table. I would go back for drinks and dessert, but skip the actual food.

1.0
Poor
Dined Apr 29 2018

The restaurant was empty and our food took one hour and the server keep forgetting what we order and the food was too pricey for the poor quality I don't recommend this place I hated.bad service

3.0
Okay
Dined Apr 29 2018

I expected a classier resturant and was disappointed. It felt like it was a female teenage version of a sports bar. It was too loud and I could barley have a conversation with my date, especially when they made the loud music even louder for a birthday. Also, it would be good to warn people about the dry ice in the drinks you are well known for. When it got to the bottom of the drink, the dry ice was inhaled and I had no idea and had to ask the server what was in it.

4.0
Good
Dined Apr 29 2018

Great job for my son bday get together will do it again

3.0
Okay
Dined Apr 29 2018

I've been here twice and it was fun, but not something you do all the time.

3.0
Okay
Dined Apr 29 2018

Took family from out of town. 2 were young girls (cousins) who knew all the stars and loved the 'fun' atmosphere. Service was wonderful. Server was pleasant and attentive. Do not like the seating. Only a few booths, but not double sided. All other tables were small with wooden seats. I think they maybe going for a 'ice cream parlor' feel, but not comfortable and not private enough. Ladies room only had 2 stalls (big restaurant floor) so not enough if it was busy. And the bathroom was dirty. May not have been their fault, a woman had her 4 year old boy in bathroom and he had made a mess of the floor (stool and urine). I smelled so bad, Thank goodness I went in there after dinner or I might have left.

4.0
Good
Dined Apr 29 2018

It was great for me and my boyfriend and I loved the drinks and desserts, we didn't order food this time!

1.0
Poor
Dined Apr 29 2018

Pure garbage. Steer clear of this cesspool.

4.0
Good
Dined Apr 29 2018

This was such a fun atmosphere! There was a birthday every 5 minutes and it was so fun to watch the servers come out with the dessert and a huge sparkler and fun music. One server was very funny and was dancing and putting on a little show and making everyone crack-up. I wish I would've gotten his name. It was so hilarious. My daughter was celebrating her 15th birthday and she and her friends had so much fun and loved to snapchat the drink with the dry-ice and all the dancing and clapping servers. It was pretty pricey but well worth the entertainment.

3.0
Okay
Dined Apr 29 2018

The 'Gummy worm' drink was overpriced and not very good, I didn't even taste or feel the alcohol

2.0
Mediocre
Dined Apr 29 2018

Salad was not a salad it was shredded lettuce I would call it Cole slaw. \nTurkey was pressed meat in the turkey club, pretty gross. \nDon't go for the food. \nIt was fun, but probably won't go again to spend $30 on a large glass filled mostly with ice. \nI would recommend it for young teenage girls to get the non alcoholic drinks and dessert, they would love the atmosphere and gay guys dancing.

4.0
Good
Dined Apr 29 2018

I've heard soo many great things about this place! I'm glad I got to experience myself with my friend. We got two martinis since the goblets looked too big for us to finish ourselves. We had their bleu cheese burger, which was delicious! Our waiter was so nice and very attentive. Definitely a great place to go to on I-Drive

3.0
Okay
Dined Apr 29 2018

This place was quite the experience! We came for the first time, and brought our 3 and 5 year old to meet up with a friend. The ambiance is bright and pink :) a sweet-lovers' dream location. The music is so loud, don't plan on having a convo at your table without yelling. But, the music creates excitement, and the servers celebrate Special occasions in a fun way. The food is good, the desserts are a spectacle. And you won't leave without purchasing something from the candy store!

4.0
Good
Dined Apr 29 2018

Just recently celebrated my birthday at The Sugar Factory with some friends and had a great time! The atmosphere is so fun and the food is so unique and delicious! It is a little pricey, but definitely worth it for special occasions! Our server was so friendly and helpful. It is very upbeat and energetic with loud music so it's super fun, but I would not recommend going if you want to have an in depth conversation with someone. It's such a unique and fun place and I would definitely recommend it!

4.0
Good
Dined Apr 29 2018

This place was so much fun! Our waitress, Tiffany, was amazing with recommendations!! We took her suggestions and LOVED every single one! The goblets are so yummy!! The cookie jar sundae is umm--to die for!! \nTheres a waiter, Nicholas, who dances when they do the birthday celebration. He was so good and definitely made the visit even more worthwhile! My friends and I will definitely be back!

2.0
Mediocre
Dined Apr 29 2018

Food was not that good for the price ....could have made it at home better and cheaper. Drinks were 30 for large 12 and 15 for others. Best thing was the ice cream which was 13 dollars. menus were sticky with food over them, toilet was out of order, and it kinda looked like a high class stake and shake.

1.0
Poor
Dined Apr 29 2018

After hearing all the hype about the Sugar Factory opening on I-Drive with their over-the-top cocktails and milkshakes, we decided to celebrate my friend's birthday there. Bad decision.\nThe noise was so loud, we could even talk. The table next to us had 6 children literally running around our tables. We ordered cocktails, a salad, flat breads and milkshakes which were just average. When the tables around us had incredible milkshakes delivered, we asked how they had ordered them, and realized that they were NOT on on the menu, but on placards on the tables...which we did not have on our table, and our server never bothered to mention...which figures because he barely spoke to us at all...not that we could have heard him anyway. We left without even bothering to have a dessert.

4.0
Good
Dined Apr 29 2018

Loved the goblets. Very unique. We had the Mai Tai which was very tasty. The atmosphere was also very nice. There is a candy shop at the entrance to the restaurant which is really cool. They also make specialty shakes based on their candy offerings. The food was really good and very well presented. I would definitely recommend The Sugar Factory Orlando.

4.0
Good
Dined Apr 29 2018

had a brilliant time great place and staff wore great aswell! will definitely be back

4.0
Good
Dined Apr 29 2018

Our visit was really fun ,we recommend our friends to come to dine,and have agree time there.

2.0
Mediocre
Dined Apr 29 2018

Food was average, although desserts were delicious. Service was very attentive and friendly.

4.0
Good
Dined Apr 29 2018

Had an awesome time, the Goblets are a must :) atmosphere is super energetic. if you're looking for a quiet spot this isn't for you.

1.0
Poor
Dined Apr 29 2018

Wow this Place is Overrated i will never be back. Super Expensive for Hirribke food and service workers were very rude

2.0
Mediocre
Dined Apr 29 2018

The location was very dirty. Floor was sticky, bathroom was filthy, menus were all broken and the pages stuck together because it looked like ages since they had been wiped down. We decided to just have dessert and leave for dinner else where once we opened our silverware roll ups and saw how dirty the silverware was inside. We wanted to have a fun night but couldn't get over the lack of cleanliness. Would give it another try if I knew they deep cleaned!

4.0
Good
Dined Apr 29 2018

The food an desserts were wonderful. Fun experience for the whole family

3.0
Okay
Dined Apr 29 2018

I had a wonderful time until i found out the host didn't tell my waiter that it was my mother 50th birthday. I had to tell the waiter in front of my mother to do the birthday celebration. Then it took forever for then to do it. I was very disappointed and fusturated at the whole thing

3.0
Okay
Dined Apr 29 2018

We were there for lunch. The drinks looked awesome, but too expensive for $30. The food was ok. It probably would have been more fun later in the evening.

3.0
Okay
Dined Apr 29 2018

Drove from Saint Petersburg for my friends birthday dinner. Great food and drinks. only downfall is our server was rude and barley checked on us.

4.0
Good
Dined Apr 29 2018

We had an amazing time the other night. The place wasn't too packed so we had no trouble getting a table. Food was delicious (I ordered a salmon with scalloped potatoes on the side). Their desserts are extensive and milkshakes are heavenly. Drinks are gorgeous too!!! I had the caramel sugar daddy milkshake and it had a piece of cheesecake as well as a huge lollipop on top. Service was good also. \n\nRecommend this place for birthday parties and a night out. Soooo GOOD.

4.0
Good
Dined Apr 30 2018

We came to the Sugar Factory for dinner as a part of my daughters late graduation gift. It was all that we expected and then some. Our food was great and the drinks were ANAZING, but the service horrible. It was a busy Saturday night,but I'm sure that's the norm there but she was completely unattentive . She left us for about 20 minutes before we ordered . Once our meal was over she just dropped off the receipt and never offered a to go box, a bag or let alone how was your meal. We had to ask a server bringing food to our beside us for a bag. I definitely return but I would avoid our previous waitress for sure!!

2.0
Mediocre
Dined Apr 30 2018

This is a very casual place to enjoy over the top desserts with friends. The food is just ok.

4.0
Good
Dined Apr 30 2018

I went for my birthday. The drinks were great. The atmosphere was fun. I didn't try the food though due to the reviews I've read before going there. I would definitely recommend it for a fun night out.

4.0
Good
Dined Apr 30 2018

It was amazing! I want to go for all my birthdays now. They make you feel like a princess!

4.0
Good
Dined Apr 30 2018

Atmosphere is great. The food is excellent and all the options are incredible. The service is outstanding and they make you feel very welcomed. Waitress was very helpful and patient with a large party. Everyone enjoyed themselves.

3.0
Okay
Dined Apr 30 2018

Everything was great! The only thing was I had made a reservation and it took over an hour to be seated.

1.0
Poor
Dined Apr 30 2018

All of our Fries were cold and mimosas were just orange juice. Wasn't impressed at all.

4.0
Good
Dined Apr 30 2018

My husband and have been to the Sugar Factory twice and loved it both times! The drinks are amazing, the food is delicious, and the service staff is awesome! I can't wait to go again!

4.0
Good
Dined Apr 30 2018

This place was amazing and had a great vibe to it .

4.0
Good
Dined Apr 30 2018

This was the best time I have had in a very long time. Everyone had energy and ma my 30th AWESOME!!

2.0
Mediocre
Dined Apr 30 2018

The food is average.\nGreat presentation of the drinks but the drinks are NOT strong enough.\nA lot of staff present but not very friendly.\nMy kids like the huge sundaes and it's fun for them but customer service is NOT their strong point.

4.0
Good
Dined Apr 30 2018

My daughter picked this restaurant to celebrate her 9th birthday. I was a little concerned it might not be appropriate for a child but she loved the music, and the sparkler candle on the sundae. The staff went out of their way to wish her a happy birthday multiple times. She felt very special. It was absolutely perfect.

3.0
Okay
Dined Apr 30 2018

Initial impression was 'good' to maybe a bit better, as our server seemed to be in an attentive mood, with reasonable answers to questions, but as the evening went along, it took quite a while for our food to arrive, whereas neighboring tables got theirs even though they arrived long after we did. The attentiveness dwindled to a very slow response, and we had to ask three times for something that another server finally got for us. The food was ohh-humm.... and nothing to really write home about. The crepes seem better than the burgers, but they are no comparison to a good crepe house. The HUGE sugar-laden drinks are the 'star' of the visit, but then again, maybe it is the dry ice they put into each glass that makes them seem this way. All-in-all, it was not a place I need, or even want to return to for any occasion - especially for out-of-towners! I would much rather take them to a more quiet establishment with a much higher level of good eats.

3.0
Okay
Dined Apr 30 2018

Wild drinks and big food.

3.0
Okay
Dined Apr 30 2018

Had the all natural turkey burger 👌🏾 awesome and the mai thai drink awesome 👌🏾 we will return for desserts and more drinks 🙂

4.0
Good
Dined Apr 30 2018

It was totally worth it! I had such a good time, I would say that it's the best restaurant for young people ... definitely comming again!!

3.0
Okay
Dined Apr 30 2018

This location recently opened. Many menu items weren't available. Service was VERY slow. Prices for cocktails are NOT on the menu, which is completely obnoxious.\n\nFood was good. Atmosphere was fun. We are local and will try this place again, but will wait a few months so they can work out the 'new restaurant kinks.'

3.0
Okay
Dined Apr 30 2018

We went because the drinks looked fun. We ended up with goblets for the kids. They loved them. The kids also had the chocolate fondue. That was a big hit. The adults had martinis. A little overpriced overall but everyone had fun and enjoyed what they got.

4.0
Good
Dined Apr 30 2018

At first, It was a bit too loud considering the open floor plan and zero sound barriers. Ultimately, this was NOT a deal breaker, once we got adjusted to the environment, we didn't mind yelling at each other :-) and there was a certain, male bartender who had some mad dance skills, with the charisma to match it!! We will visit again. (Tiffany was our beautiful and great server)

1.0
Poor
Dined Apr 30 2018

The service was not good. We arrived with a reservation and it took almost 15 minutes to be seated.

2.0
Mediocre
Dined Apr 30 2018

Trying to enjoy dinner and constant shouting and screaming from staff when someone's birthday. Some of the actions of one member of staff when dancing during his shouting was inappropriate. Smell as if dirty cloth had been used on entering cafe. Food was ok, cocktails were nice but quite expensive. They ran out of Heineken beer so was only able to have one drink and then had to change to another beer. I would have to say it was a bit of let down.

3.0
Okay
Dined Apr 30 2018

Would have liked to have had a more energetic waiter for a teen birthday celebration. The dry ice drinks didn't have much response when drink was poured over the ice. Saw another waiter make the ice respond better than ours did. The bathrooms where also not well kept and no toilet paper and when told the staff no one seemed to care or respond that it was important.

3.0
Okay
Dined Apr 30 2018

The food was good.\nThought the large goblet drink non alcohol was expensive.\nChairs you sit on are not comfortable

4.0
Good
Dined Apr 30 2018

Overall our experience was great! We loved the music & energy throughout the restaurant, along with our yummy goblet!

4.0
Good
Dined Apr 30 2018

Good service however food delivery was SLOW overall service was nice along with environment

4.0
Good
Dined Apr 30 2018

great atmosphere, great menu, drinks were delicious. Fun place.

3.0
Okay
Dined Apr 30 2018

Services was great, Our Waiter 'Alex' was very good and always there when we needed him. We had a party of 16, so we kept him busy and he did it with a smile.\nDrinks are a little pricey, overall food quality was good and quickly served. We were there on a Tuesday evening 7ish, it was pretty quiet as far as people go.

4.0
Good
Dined Apr 30 2018

Awesome for 21st bdays! Loud music and young energy!

3.0
Okay
Dined Apr 30 2018

Everything was great. Second time visiting but this time for my friend's birthday. The prices are a little extreme and the prices online differ from on the actual menu. The one slice of cheesecake we bought for my friend was $11 and the candle sparkler was $5. So $16 for a piece of mediocre cheesecake with a candle was a little extreme. The MaiTai drink was amazing. Way better than the lollipop drink I had on my first visit. Our server was very energetic and kept the feel of the restaurant. The overall experience was fantastic and the amount of energy the servers have for birthday celebrations was outstanding. Only thing I wish was different was the prices. It is hard to return to the restaurant that we like so much due to the prices :(

2.0
Mediocre
Dined Apr 30 2018

The noise level was over the top. I understand they can't control people talking loudly but the music was at Dance club level and it was a Sunday at lunch. My kids had to plug their ears and the waiter had to sit at the table and get super close to me to hear my order. Such a bummer.

4.0
Good
Dined Apr 30 2018

This is a fun spot. The drinks are to die for! Nice atmosphere, and the food was great too.

3.0
Okay
Dined Apr 30 2018

I think it's a little pricey. The drinks should havea price inthe menu. And charging $5 for a candle is a bit much. For a birthday wish on the icecream.The waiter was awesome. Very cute atmosphere. Food was avarage. Not an everyday place fun for cool day.

2.0
Mediocre
Dined Apr 30 2018

Not sure what all the interest is in this place. Food was just ok and the drinks were way over priced.

4.0
Good
Dined Apr 30 2018

We went to celebrate my daughters 12th bday and it was AMAZING. Our server Craig was super attentive and they shocked her with the bday sundae and performance. I'm definitely going back soon

4.0
Good
Dined Apr 30 2018

Love love love! Definitely a night to remember. Energetic waiters.

2.0
Mediocre
Dined Apr 30 2018

Table n setting arrangements not good, feel like I'm eating in a high school cafeteria.

3.0
Okay
Dined Apr 30 2018

We had a wonderful time! Our waitress was great. The only problem I had and this was my first visit was that's my food came almost ten minutes after the other two in my party had gotten their food. The entertainment was great also.

2.0
Mediocre
Dined Apr 30 2018

Nice place and cool drinks but 30.00 for a 60 oz when its filled to the top with ice!

4.0
Good
Dined Apr 30 2018

Besides how noisy the place was, it was fun due to an amazing waiter who was quick and kind, also fun and outgoing, which makes the experience and wait for food/drinks much better. I regret to forget his name (Michael, maybe?) but I'm sure everyone knows him as the wonderfully, talented late-night dancer, which was just so fun and exciting to see!

1.0
Poor
Dined Apr 30 2018

The restaurant opened late, they were mopping the floors around the table while we tried to order food, the pages of the menu's were stuck together with something sticky...\nGiven the hype, I was disappointed. A tourist adventure, not for locals.

2.0
Mediocre
Dined Apr 30 2018

Service was bad and slow. We went there for my 19 year old's birthday and they told us the shake we ordered will take long and technically asked us to cancel the order!!

2.0
Mediocre
Dined Apr 30 2018

Took the waitress awhile to help us, only checked on us for refills once. Took our drinks before we were finished.

1.0
Poor
Dined Apr 30 2018

Service was awful, drinks were awful, way over priced!!!

3.0
Okay
Dined Apr 30 2018

The Birthday celebrations with the 24 scoops ice cream sundae...very fun !!

3.0
Okay
Dined Apr 30 2018

The food and service were incredible. I went mainly for the dessert because it looked amazing. However, I didn't end up staying because of the volume. I'm typically fine with loud restaurants, but this was insane. We were screaming at each other over the table and could still barely hear. The seating was also weird- our table was less than a foot away from the next table. I was crammed next to strangers. Definitely fun for anyone who's into the big party scene, but not my thing. I would go to the window to order desserts though.

2.0
Mediocre
Dined Apr 30 2018

Way overpriced! Not impressed in the least. This place is a small noisy mess

1.0
Poor
Dined Apr 30 2018

I was very disappointed with this place. I paid extra to get a sparkler on my daughters cake for her birthday and waited 20 minutes after giving the ok to bring. I saw people behind me and in front getting their cakes while watching our server talk at the bar. It's like a steak and shake.

3.0
Okay
Dined Apr 30 2018

I enjoyed the food and the experience, but was not so fond of my waiter. He ruined my birthday surprise!

4.0
Good
Dined Apr 30 2018

Celebrated my sister-in-laws birthday at the Sugar Factory. Definitely a girls night out type of place. Fun, good food, friendly staff and WOW the music and dessert displays! Awesome concept!

3.0
Okay
Dined Apr 30 2018

Great atmosphere and tons of fun. Adult focused, really enjoyable for adult birthday's, bachelor/bacheloret parties, etc. Kid friendly but a very loud energetic place that is best enjoyed with a craft cocktail/beverage. Leave the kids at home and enjoy with a group of adults or as a unique date night spot on a special occasion.

3.0
Okay
Dined Apr 30 2018

The Sugar Factory is a great restaurant for a birthday celebration! The ice cream sundaes are delicious and the staff is very entertaining .

3.0
Okay
Dined Apr 30 2018

cocktail fishbowls hugely overpriced ! Prices for these not on the cocktail menu ?\nGreat food.\ngreat atmosphere.

4.0
Good
Dined Apr 30 2018

Great for fun and interesting birthday celebrations. Very loud and energetic,

4.0
Good
Dined Apr 30 2018

It's our second visit here at the Sugar Factory Orlando. We decided to come back because we're always impressed by the big drinks and the ambience is so upbeat you just want to be part of the party. In this occasion Tyler seemed to have his moments...some times he was very friendly sometimes it felt he just wanted to get rid of us, and we spent $250 for a party of 6 with gratuity included and tipped on top to make it the 20%, so he had no reason to try to rush our party. Nevertheless we had a great time with family.\nI have to add, food is overpriced for the portions they give you, I think they try to share the cost of labor, drinks, dry ice and extras in the price of food as well.

1.0
Poor
Dined Apr 30 2018

Stay away from here...

2.0
Mediocre
Dined Apr 30 2018

Tried the newest addition to the Sugar Factory and dont know what the big deal is. Loud Noisy and a video on the Kardasian's running all night. Almost everyone there said it was their birthday so the waiters would come out and dance around a big bowl of ice cream with fire coming out of it. Drinks overpriced no liquor in them. Food was terrible. Once and done for me being a local this place is a rip off.

2.0
Mediocre
Dined Apr 30 2018

The restaurant's ambiance was for a younger crowd probably after going out and already tipsy. Not great for a date night or a family dinner unless you like screaming at each other. It was not a very clean restaurant as the floors were quite sticky. Food was average at best.

3.0
Okay
Dined Apr 30 2018

My daughter and her friends enjoyed. The food took forever to come out, but overall It was a really nice.

1.0
Poor
Dined Apr 30 2018

My family members said they informed the waiter that it was my birthday. They were told it was an up charge of $5 for the sparkler, to which they agreed. After ordering our drinks and food we waited and waited. After we received our food and drinks my sister said she reminded the waiter and he said, 'Yes, okay.' We finished our food, went to the restroom and gathered our things. The waiter took the separate checks, returned the cards and went on his way. I was saddened after dinner thinking no one informed them it was my birthday, considering I planned a trip to Orlando around my midnight reservation to the Sugar Factory last Saturday. Then, to my surprise, not only did my sister inform me that she told them TWICE, my brother told me he also did to the individual from the front who sat us down. THREE times the employees were told and for some reason it never happened. I am EXTREMELY disappointed after driving from Gainesville to Oralndo to go to the Sugar Factory to celebrate my 21st birthday with the ones I love most. Horrible service and I will not be coming back, nor recommending to anyone.

2.0
Mediocre
Dined Apr 30 2018

The food was horrible burgers burnt,spaghetti and meatballs had no flavor. Although my granddaughter did love the birthday celebration it was very nice.

4.0
Good
Dined Apr 30 2018

Great people and great food!!! Waffles were AMAZING and the Ice Cream!!!!

3.0
Okay
Dined Apr 30 2018

I was really excited to take my best friends here for their birthday! The drinks were great but the service was HORRIBLE ! We ordered our drinks and they came in a timely manner but when we ordered our food the server forgot my meal. She never rang it in. When everyone else food arrived she said she would go check , we also told her that everyone needed silverware. After waiting 15 mins for silverware she came back and told me my food will be out shortly. Needless to say I told her to cancel it and my friends ate 30 steaks cold.. I honestly haven't had such terrible service like that in a long time.. When we ordered another drink later she was taking the plate in front of my (friends gave me their fries) and I told her ill be needing that and she was very rude as if I was acting crazy..I didn't want her to take the plate because I was hungry from her forgetting my food.. I dont know if it was her first day or what but seriously for the amount of money that we were paying I expected great service.. Besides that we all had a great time and didn't let it ruin the birthday.

3.0
Okay
Dined Apr 30 2018

Ridiculously loud. No louder than ridiculously..... Louder than you can even imagine. Be good at lip reading as there will be zero communicating without that skill. \n\nReally disappointed at the Chinese Chicken Salad. Awful value as I was expecting nice big crunchy salad (with lettuce) and what I was served was a half pound of shredded cabbage ($.49 per pound) and only five very thin slices of grilled chicken. This dish needs a redo - unless you are a goat nobody wants a giant plate of lonely cabbage for that price. \n\nUnless my teenage daughter begs I won't be back.

4.0
Good
Dined Apr 30 2018

Great place to be if you are looking for a party within a party loved it

4.0
Good
Dined Apr 30 2018

I came from out of town for my birthday to enjoy it at a place I been planning to go to for months. It was everything I believed it would be and more. I will definitely keep coming back!

4.0
Good
Dined Apr 30 2018

Party atmosphere very fun and exciting celebrating 13th birthday!!! Music while staff serenaded birthday girl was awesome!!!! Definitely coming back❤️

3.0
Okay
Dined Apr 30 2018

A fun place to go, huge menu. The big goblet drinks are the highlight of the restaurant. There is also a huge ice cream sunday that is an eye catcher. Other then that the food is regular.

1.0
Poor
Dined Apr 30 2018

We decided to try this our for date night. We had planned to spend around $100 because we knew the prices would be touristy. However, $36 for a drink is a little extreme. We decided to do the fondue for dessert, it was HORRID. It is not fondue. It is melted chocolate with a tea light underneath. The cake was dry, and the strawberries must be kept near onion because they tasted so oniony. It was so loud, I could not hear my wife speak. I would not wish this place on my worst enemy.

4.0
Good
Dined Apr 30 2018

The deserts were incredible! The drinks, the way they bubble up and let off a cloud like mist was amazing to see.

2.0
Mediocre
Dined Apr 30 2018

ATMOSPHERE WAS FUN. DAUGHTER AND HER FRIEND LOVED IT

3.0
Okay
Dined Apr 30 2018

Great service! Wonderful people! Also glad to have some great workers that dance to make everyone's night enjoyable! Will be back soon again:)

4.0
Good
Dined Apr 30 2018

I had a great time as always!! They make the best shakes ever!!!!!

1.0
Poor
Dined Apr 30 2018

Good was horrible to much mayo on the bread and they didn't put bacon on the sandwich which came with it . No silverware was on the table, took a while for service. And tables who wobbly and unstable. Then a guy dropped his tray and the water went all over our lap and legs. I come in all the time but after that I wouldn't recommend it to anyone anymore.

4.0
Good
Dined Apr 30 2018

This was a fun place to go for dessert - went while on vacation and our 9 year old loved it and is still talking about it a month later.

4.0
Good
Dined Apr 30 2018

Great staff...Great food...Overall Fun place to celebrate my birthday!

2.0
Mediocre
Dined Apr 30 2018

Had no answer for gluten free options. Really more of a Drinks and Dessert stop than a dining experience. Relatively expensive for what it is.

4.0
Good
Dined Apr 30 2018

Overall a good experience however the big drink (fish bowl) are over priced. $36 for each drink does not make this place regular dinning experience and instead a 'special' dinning so we'll only go once or twice a year.

3.0
Okay
Dined Apr 30 2018

Our server came to our table to ask what we wanted, again to drop it off and came back about 45 minutes later with the check. We saw him wandering around a few times but far away from our table where we couldn't catch him to get the check & leave. \nWe did have great experiences the other times we went to the Sugar Factory.

4.0
Good
Dined Apr 30 2018

Great atmosphere for teens & tweens. Fun menu and food was great!

4.0
Good
Dined Apr 30 2018

Awesome service. Partied like a rock star for my birthday!!

4.0
Good
Dined Apr 30 2018

Great drinks! Fun environment! Great service. The waitress made a special drink so that it would taste and look like we imagined! Clean and friendly.

2.0
Mediocre
Dined Apr 30 2018

WOW super over priced sweet sweet drinks. Girls had a blast and all them now want to go with their friends.\n$26 for a lolly pop! ugh.... on a positive note, the ice cream for 2 was a GREAT value for price paid.

4.0
Good
Dined Apr 30 2018

Kind of loud. Service was great, drinks were awesome, and good appetizers.

4.0
Good
Dined Apr 30 2018

Celebrated a friend's 45th birthday\nPros: the energy was HIGH! Veryexciting, wait staff danced the entired night, Food ABOVE EXPECTATIONS\nCons: Had to wait 15min for reserved seating, repeated drink orders -twice, food service slow, NOT THE PLACE FOR KIDS. ...it's an adult atmosphere.

2.0
Mediocre
Dined Apr 30 2018

Service took for ever even though not that busy . Silverware was dirty had to return 4 spoons cause chocolate still on them typical food nothing special... Best just to go there for ice cream and the milkshakes

3.0
Okay
Dined Apr 30 2018

Food was good drinks were impressive but it was very noisy not good for small children

4.0
Good
Dined Apr 30 2018

Staff was wonderful... I would recommend making a reservation... I took my daughter for her 19th birthday. We had a sundae which was delicious and one of those huge fruity drink. They make all their in non alcohol also!! Would be great for date night too

2.0
Mediocre
Dined Apr 30 2018

Way overpriced for what you receive. Food quality was poor. Drinks were unique but way overpriced

2.0
Mediocre
Dined Apr 30 2018

Dirty even though we were the first ones to arrive for dinner around 5:00. Our table had crumbs on it along with chairs.

2.0
Mediocre
Dined Apr 30 2018

Trendy restaurant with a retail candy store attached. Food and drinks were bit overpriced, especially their signature goblet drinks. Service was ok.

4.0
Good
Dined Apr 30 2018

It was my first time here and I abosolutly loved it! Perfect place to celebrate my birthday.

4.0
Good
Dined Apr 30 2018

Sugar factory had great food and an awesome fun atmosphere. Definitely reccomend for special occasions or fun outings.

4.0
Good
Dined Apr 30 2018

Super fun restaurant! They sing happy birthday pretty often but it's exciting especially when ur drunk. Food is pretty good, desert was better.

4.0
Good
Dined Apr 30 2018

We had an awesome night. Our server was the greatest , Think his name was Nicholas.

3.0
Okay
Dined Apr 30 2018

It was extremely loud in there and hard to have a conversation with your party. They also need more round tables to accommodate large parties to make for better conversation.

2.0
Mediocre
Dined Apr 30 2018

After my 14 year old begged for months to go here, we went with friends for lunch. It was rather disappointing. I expected more of a 'club' atmosphere not a steak and shake atmosphere. I know everyone raves about the drinks, but we couldn't spend the money on a bowl full of sugar. I had the garbage salad which was mainly a bowl of lettuce, it lacked any of the 'garbage' that the menu said was on the salad. My friend ordered the tuscany salad and it was drowning in dressing. My daughter did enjoy her spaghetti and her friend did like her grilled cheese. The best part was the dessert, we ordered some double chocolate concoction. It was fabulous! But overall, this place is over-rated and expensive. Will not be going back again.

1.0
Poor
Dined Apr 30 2018

Very noisy! Not what I expected! Ambiance is cafeteria style

4.0
Good
Dined Apr 30 2018

This Was for my daughter's 13th birthday and she was very much looking forward to it. They service and the venue definitely met her expectation and she had a wonderful evening! She ordered the king Kong Sunday and was absolutely amazed by the enormous portion! There was only eight of them :-) overall a great experience

3.0
Okay
Dined Apr 30 2018

Food was tasty but not stellar. Ice cream sundae was delicious but too large and wasteful for 2 people even though it was advertised for 2 people. They should list the sundaes as for 2-4 people and offer smaller options. The goblet drink was fun and tasty but too expensive. The price is not listed on the menu so it is deceptive. Overall, we had fun and enjoyed an average meal. I doubt I will return unless I'm with a group that wants to go. My opinion is that it is another fad restaurant that is overpriced and over-hyped. I doubt they will exist in a few years after the shine has worn off.

4.0
Good
Dined Apr 30 2018

FUN! FUN! FUN! Grab the girls and go have fun! Even though we are locals we went and spent the day being tourists and it was amazing from the Orlando Eye to Sugar Factory it was the perfect day!

1.0
Poor
Dined Apr 30 2018

Overpriced, too loud, dirty environment, bad service, and the drinks/food were awful. Do not go here just because of the cool looking drinks, I paid $15 for chocolate milk with a marshmallow on top (I'm sure it was more than that, but that is pretty much what it tasted like).

1.0
Poor
Dined Apr 30 2018

Absolutely terrible experience. Crazy loud, booth seats falling apart, waited for over ten minutes for service. After multiple waiters walked past us looking at us, we just got up and left. There are much better choices to eat and drink in this area, don't waste your time or money here!

1.0
Poor
Dined Apr 30 2018

I never take the time to leave horrible reviews but this time I had to. This place is overrated, overpriced, dirty from sticky floors, dirty tables, horrible quality of food and just a nightmare. Please stay away until new management takes over .

2.0
Mediocre
Dined Apr 30 2018

DO NOT BUY INTO THE HYPE!\nYou will be greatly disappointed! If you really need to try it out, go for the dessert which is fair at best but do not waste your money on the food! Club sandwiches are made with processed 'jelly' like turkey and shredded lettuce- awful. My hubs' had the pizza burger which was bland.\nWe have the Fluffier Nutter and Cookie Dough Milkshakes- disappointing.\nIt's a very noisy place with birthdays every 10-15 minutes, the service was good but we wanted good food and dessert.\nAs everything in Orlando, it's an over priced tourist trap. Spend your money at the cheesecake factory- food and dessert are better there.\nThis is more of a playground than restaurant.

1.0
Poor
Dined Apr 30 2018

The restaurant seems to still be working out the kinks. The food was okay at best but did not live up the hype. I took my friend for her birthday brunch and we were very underwhelmed. I will not be going back any time soon! Service was also lukewarm. They were not rude, neither were they attentive. The Chocolate/Coffee drinks which I was looking forward to were terrible.

2.0
Mediocre
Dined Apr 30 2018

My daughter wanted to celebrate her 14th birthday and invite 4 of her closest friends and we had a 930 reservation and got there at 910. They were able to get us in. It wasn't that busy that Monday night we went. The girls wanted a goblet so we ordered 2 of them. Our server was rylee. She was good. Taking our order we placed it around 925. By the time our food came out our was past 10pm. Food was cold. I had wings and bbq flat bread. My daughter and her friends had waffles and pancakes. For the price and portion size not worth it. At this point I just wanted to leave. I did like how they bring out the sundae when it's your birthday.

3.0
Okay
Dined Apr 30 2018

The food was good although pricey and the service was great. I would have like to tried one of their goblet drinks or milkshakes. No prices on the menu for the goblet drinks and milk shakes were $8.00 to $15.00. I am not sure what I expected considering all of the hoopla on the news but I do know restaurant was dirty at 5:00 p.m., only one bathroom stall working. And if you like to sit in soda pop style chairs that's great. Tables are very squeezed into together so its a tight fight. \n\nWould I go back - maybe - not in a rush to do so.

4.0
Good
Dined Apr 30 2018

The way you guys serve is the best nice happy vibes

3.0
Okay
Dined Apr 30 2018

Nice experience but way too expensive for what you get. $30 drinks. Wow

2.0
Mediocre
Dined Apr 30 2018

While the restaurant is in a great location over looking the Orlando Eye there isn't too much Dinner variety to choose from. The seating is uncomfortable and it took 45 minutes to get our appetizers and when our dinner (pasta) came out it was cold. Not a good first impression.

4.0
Good
Dined Apr 30 2018

Everything was amazing it was my 30th birthday and it was pretty cool... I have to bring my daughter back there

3.0
Okay
Dined Apr 30 2018

This is the young adult Chucky Cheese. Loud, lots of screaming girl birthday parties. You go for the experience but wait a minute the drinks were really good and the food was better than expected. Desserts are oversized. The birthday girls got a group of singers, dancers and huge ice cream delights. You have to go here once.

3.0
Okay
Dined Apr 30 2018

Amazing, overwhelming, selection of sweet, yummy deliciousness! So many incredible options on the menu, it was difficult to choose! Will definitely return.

3.0
Okay
Dined Apr 30 2018

Great experience. Great food. Great drinks. Highly recommend for parties and events.

4.0
Good
Dined Apr 30 2018

It was my first time going & the food was great!! Will definitely go back again!!

4.0
Good
Dined Apr 30 2018

It's very simple and easy. Definitely will br using this again

4.0
Good
Dined Apr 30 2018

i enjoyed the birthday surprizes and our waiter dancing around the tables.

2.0
Mediocre
Dined Apr 30 2018

Your service was awesome! The wait staff is doing a great job of playing their part but the price market value is way off in comparison to HardRock Cafe and Disney sit down Resturants. For the price of the drinks your customers should be given the glass as a souvenir. We probably will not be back and when your resturant comes up in conversation I will make sure whom over understands how expensive your resturant is for what you get.

3.0
Okay
Dined Apr 30 2018

Love the over the top indulgent drinks and desserts. The food was great too. Would be nice to have a proper children's menu considering the entire restaurant, the attached ice cream shop and candy station is centered around sugary kid's treats!! Having to piece together appetizers and a la carte items created way too big and way too pricey of a meal for my 3 year old!

1.0
Poor
Dined Apr 30 2018

Worst restaurant ever. The server ruined the birthday surprise for my friend. The food was gross. The drink made her sick. The hostesses were rude. We were served water in plastic cups. It was so cold! \nI won't be going back.

1.0
Poor
Dined Apr 30 2018

Value of food not worth price. Speciality is just there steaming drinks.

4.0
Good
Dined Apr 30 2018

Great for atmosphere! Fun vibe with a whimsical touch! A great place to celebrate ANYTHING! The drinks and dessert are the coolest in town!

2.0
Mediocre
Dined Apr 30 2018

A bit pricey, but the experience was fun. Food was good, but average for price.

4.0
Good
Dined Apr 30 2018

Great menu with tons of choices. The garbage salad was delicious. Awesome drink menu

2.0
Mediocre
Dined Apr 30 2018

I am thinking the one in Las Vegas must be different, as it's Vegas. This was disappointing. We had gone because it was my Daughter's Birthday. It was more a tourist place. Also funny that they sell candy thongs where kids are. I like that sort of stuff, but at a separate area would of been more appropriate . The music was so loud, couldn't speak to each other.

4.0
Good
Dined Apr 30 2018

I went for my 22nd birthday and I had the best time ever! The entertainment was amazing and I couldn't have asked for anything better...the drinks were both beautiful and tasted GREAT! I highly recommend this place and my friends and I will definitely be back soon!

3.0
Okay
Dined Apr 30 2018

The service was great but the food was terrible and the drinks were very surgary(hence the name). We tried it once would not go back.

4.0
Good
Dined Apr 30 2018

This was a great choice we wanted to take our family some where different while on vacation and this was very fun and different. We enjoyed every minute of this great drinks and food will be back when we return to Florida next summer.

1.0
Poor
Dined Apr 30 2018

I was looking forward to coming to the sugar factory for the first time, but I was highly dissapointed. The drink was way too expensive. 34$ for a drink that didn't even give me a slight buzz. I could have made a sugar water drink at home for free. Never again nor will I ever recommend this overpriced place to someone else.

1.0
Poor
Dined Apr 30 2018

The Sugar factory Orlando is over rated. We ordered 2 special drinks, one with alcohol one without (virgin). The service was standard, nothing special but the worst part is neither one of our drinks had alcohol. She claim it was supposed to have 10oz alcohol (equal to 6 shots) and one person couldn't finish the a drink by themselves,but I guess the bartender forgot to add the alcohol in one of our drinks and added more sugar instead. We finished our drinks and left, no complaint but will defiantly not return nor recommend.

1.0
Poor
Dined Apr 30 2018

Horrible place. Noise level and music were way to loud. Then every time they brought out some big ice cream they cranked the music even louder. Food was ok, drinks were way over priced just to be poured over dry ice. Even my eight year old was begging to leave. Won't be going back EVER.

1.0
Poor
Dined Apr 30 2018

So first we didn't order for over an hour after I called the waiter over a few times. Then our food didn't come out quickly it took forever about another hour in a half. Our food was cold and gross. The family next to us came in about an hour after us and by the time we got our food they had their check and dessert. Next I called for the manager to come over telling him everything that happened. He was a complete asshole to me. If I was a man he wouldn't have told be that there's better ways of getting my way. After he winked at me I told him I won't put up with him and how he is treating me on my birthday in front of my little sister that doesn't need to hear his sexual comments. He thought he was a God given gift to women. I didn't have to pay for the food after being so disrespected by him.

4.0
Good
Dined Apr 30 2018

Had a BLAST! The food was great. It was something fun to do with my daughter before she left for College. Lots of energy. \nMy drink was AMAZING!

3.0
Okay
Dined Apr 30 2018

We celebrated a birthday and treated the birthday girl to the lollipop goblet drink. This was quite an experience and a sight! The music level was too loud and we had to repeat much of the conversation. The Nutella pancakes were a huge stack of deliciousness and the burgers were fair.

3.0
Okay
Dined Apr 30 2018

The Orlando location lacked ambiance. The ceiling and chandeliers were beautiful but the rest resembled a giant steak and shake without dividers. The music was way too loud for a table of more than two to be able to talk without shouting.\nThe food was wonderful as well as the wait staff. Super fun menu and incredible selections. Would love to see a discount on the 'non-alcoholic' version of your bar creations.

1.0
Poor
Dined Apr 30 2018

We were so disappointed with the overall experience. The service was terrible and very slow, the floors, tables, and chairs very dirty, the food was not worth the price and the seating area is crowded and uncomfortable. I took my family and daughter for a birthday celebration we could not wait leave.

3.0
Okay
Dined Apr 30 2018

Food is good \nService is good \nLove the desserts

1.0
Poor
Dined Apr 30 2018

The food was not good. Spilled drink..no help I went to the bathroom to get towels...yes our waiter was aware of the problem. Good drink, that is the best I can say

3.0
Okay
Dined Apr 30 2018

On our visit, the air was out of commission the entire length of our reservation. That caused us to NOT stay as long as we might have (thereby lowering the ticket to the server). Extremely warm. Great vibe. Great service (took 5 13-year old girls for bday party). Surprisingly really good food!

3.0
Okay
Dined Apr 30 2018

Tables were sticky and the food was cold. Cool atmosphere. Very very over priced for the quality.

2.0
Mediocre
Dined Apr 30 2018

I was thoroughly disappointed in this dining experience. My only positive was that the waitress was fast and attentive. The atmosphere was like a cafeteria with Chandeliers added for some bling. The drinks are huge... yes... but $30 for an adult beverage and $24 for a non-alcoholic beverage is a bit much in my opinion. The food was just ok... Prices for food were very expensive, and I could have gotten the same thing at Chili's for 1/2 the price. We did not get desserts... if I ever went back I wouldn't go out of my way to go there. But I would try the desserts. I will not go back for drinks or dinner again.

2.0
Mediocre
Dined Apr 30 2018

Food was delicious. Less than amicable hostess, very rude and ignored us upon walking in. The room was way too loud to the point I had a migraine by the time I left. I could barely hear my date talking and when the birthday songs came they made me want to get up and leave. Noise was way too much to handle and the flashing lights and constant celebrity faces made the place seem more of a club than an actual restaurant. Not a fan of the cafeteria type seating. Waitress was more than lovely and patient with my terrible hearing.

2.0
Mediocre
Dined Apr 30 2018

Awesome concept. It is very expensive and while the desserts and drinks are good the food was pretty awful. The cheese and ham omlet was made from cheap processed cheese and what tasted like and had funky texture of tinned ham. Salmon omlet was overcooked. Chicken tenders were dry and tasteless. Chicken and mushroom crepe had hardly any filling so it was just chewy crepe. Chicken Flatbread was just cheese and barbecue sauce. Mac and cheese side was really yummy! My advice is go for dessert but eat at one of the surrounding restaraunts first.

3.0
Okay
Dined Apr 30 2018

The food was actually pretty good and so were the drinks! It wasn't extremely pricey, which was nice. Definitely a fun place to try at least once!

2.0
Mediocre
Dined Apr 30 2018

The food was really nasty and the service was horrible ... I can say that the drinks are good...

4.0
Good
Dined Apr 30 2018

I love the relaxed feel of this place – like a comfortable dining room in a friends home. I definitely would return to try more dishes. The potato-leek soup was amazing and the Bibb lettuce salad was refreshing. The table was split on the monkfish – one person thought it was great, but another felt that the tastes didn't quite mesh. Everyone loved the flat iron steak. Service was well-timed and friendly, wines were affordable.

2.0
Mediocre
Dined Apr 30 2018

Drink prices are very over priced. Very loud! Food is average. Service slow.

4.0
Good
Dined Apr 30 2018

Although this was an extremely busy weekend the service was good. The Mai Tai was the best ever. Glad we had two straws no way could I have finished the drink alone. The service and food were great. A little noisy but wasn't extreme. Will definitely be going back for drinks.

2.0
Mediocre
Dined Apr 30 2018

It was way to loud for lunch .. \nBut we did like the happy birthday celebrations but then the music should be minimal level..

4.0
Good
Dined Apr 30 2018

It far exceeded our expectations. We ended up eating there 2 of the 4 days we vacationed. Will definitely be visiting again in the near future.

4.0
Good
Dined Apr 30 2018

Gary my waiter was awesome he show us great options for drinks an he was very polite. Only thing I like I order Fries fresh an Hot an he came out in like one minute an when ask was Fresh the guy was very rude an nasty. I get the name but told waiter about that services. Other than that it was GREAT..

4.0
Good
Dined Apr 30 2018

Great place, AMAZING service, awesome drinks and dessert - perfect place for a night out! I was beyond impressed with the overall experience and I will definitely be back!

3.0
Okay
Dined Apr 30 2018

The drinks are what they are suppose to be but $24.00 is a lot for no Alcohol would have gotten two if they were $15-$20.\n\nSalad were VERY disappointing.\n\nDeserts worth every penny!

4.0
Good
Dined Apr 30 2018

The service was great and the food was delicious. I had the watermelon martini and it tasted just like a watermelon jolly rancher! \n\nIf you're looking for a quiet, intimate atmosphere, this isn't for you. It has more of a club-like atmosphere. Whenever they bring out the birthday desserts they turn up the music up pretty loud. You pretty much either have to wait until they are done or yell across the table to get anyone to hear you. It doesn't take long so it's not really a big deal but if they ever have a lot of birthday parties there you might as well start texting each other. \n\nOverall it was a great atmosphere, great food and even better drinks. ...I will definitely be going back!

2.0
Mediocre
Dined Apr 30 2018

Went to celebrate my birthday & ordered a dessert crepe which apparently is considered dessert. The waitress told my husband he would have to order a slice of cake or ice cream if he wanted them to sing Happy Birthday. :-(

4.0
Good
Dined Apr 30 2018

We went to the sugar factory for my daughters 16th birthday party and it was perfect .

2.0
Mediocre
Dined Apr 30 2018

WAY too loud! Couldn't even hear each other. The drinks (especially the non/alcoholic) are just way too expensive. Won't be back.

2.0
Mediocre
Dined Apr 30 2018

Our server had attitude. We talked with the manager who rectified. Much better service with the second server.

1.0
Poor
Dined Apr 30 2018

I had heard alot about this place but it was not worth my time. The restaurant was filthy. The chairs look like they had not been cleaned in several weeks and the bathroom was disgusting. We arrived right as the restaurant opened, so it did not have time to get dirty from customer traffic. The food was just ok and most items were way overpriced. The service was as good as the food they served. Save your money, not worth the hype.

1.0
Poor
Dined Apr 30 2018

The waitor was very helpful but rude at times. I ordered Alfredo without chicken because I'm allergic and they sent the food out 4 times with chicken still in pasta. The manager refused to speak to us, didn't even offer anything for the inconvenience the waitor offered free dessert on him trying to make up for the terrible fort time experience.

2.0
Mediocre
Dined Apr 30 2018

Almost total and complete disappointment. The only positive to our experience was our server. The place was not busy at all. It took almost 45 minutes to get 2 burgers and 2 orders of French toast. When we got the food, the burgers were ice cold and so was one order of the French toast but both were super soggy as if not even cooked. Also ordered sliders for a toddler since NO kids menu at all and sliders came out on large plate with no garnish or anything. And they were slightly burnt. Our server was very sweet (no pun intended there) and apologetic. The manager didn't even visit out table after all of this. Not to mention the air conditioning being broken in dining room. Too many other places to eat and drink in Orlando and at better prices to have this happen. Don't see them lasting unless they make major changes. The novelty will wear off. We are local and won't be back or recommend.

4.0
Good
Dined Apr 30 2018

Had a great time! The food was good, drinks were good, and the energy was good! My server seemed to be having an off night, but out side of that I have nothing bad to say.

3.0
Okay
Dined Apr 30 2018

Dinner here was a nice experience for the family. We celebrated our daughters birthday. So best choice for little kids to be comfortable and have fun. Waitress and staff did a great happy birthday shout out for her! Only complaint the place is extremely noisy.

4.0
Good
Dined Apr 30 2018

Great place to take your kids for a special treat. It's not good for a date night due to the ectremely loud noise volumn. Wait staff were good. Hostesses were unfriendly and looked irritated to be there. Food is good but nothing fancy. Drinks are really why you go. Expensive even without alcohol ($50 for two). With alcohol they would have be approximately $65. It's the drink experience your going for. The one in Las Vegas is much nicer.

3.0
Okay
Dined Apr 30 2018

We had read up on the Sugar Factory and were looking forward it greatly. The restaurant is nice but the music is Fargo loud even the staff agreed as it took them all their time to hear what we wanted to eat. The food was very nice but beware of the big drink goblets. They look but we couldn't see prices and foolishly ordered one for the kids. $24 dollars for a non alcoholic drink. Wow\nIf we took that drink off the bill the cost was grea value for money. The sweet selection is awesome and don't eat too much before as you won't manage . Yes we would go back and in fact we did but not splashing out for a Goblet lol

3.0
Okay
Dined Apr 30 2018

Drinks are cool but very expensive. We bought two $30.00 goblet drinks and one $13.00 small chocolate cherry drink. I got 3/4 way through drinking the $13 drink and got a piece of plastic in a mouth full showed waiter he said thanks, took drink and plastic showed manager and then nothing, no manager visit to say sorry and no removal of drink from check.

1.0
Poor
Dined Apr 30 2018

Night out with some girl friends and thought it'd be fun to check out the new place. Food was nothing special but way over priced, drinks looked neat but still way over priced. Our waitress was not attentive and we had to repeatedly ask for things (water, extra napkins, etc). Very loud and could barely hear each other sitting at our table. Overall just not a good experience, we will not be returning. I wouldn't even suggest this place to tourists looking for something fun for a night out. Not worth it!

2.0
Mediocre
Dined Apr 30 2018

If you like $24 drinks, $25 lollipops and waiters who say their job is to give you diabetes by the end of your meal, then this place is for you. Very disappointed. I would not recommend.

4.0
Good
Dined Apr 30 2018

Great experience. The goblet drinks were very tasty and the presentation made them appealing to the eye. Definitely want to go back and try the other flavors. My food was delicious and the entertainment made for a very fun night. Definitely plan to return soon!!

4.0
Good
Dined Apr 30 2018

Outstanding !

4.0
Good
Dined Apr 30 2018

Awesome!!! Nice place to eat, great hamburgers and great drinks...

4.0
Good
Dined Apr 30 2018

went for the first time for my birthday and had an amazing time !! very energetic place that'd I definitely do to again !! Never a dull moment there !

3.0
Okay
Dined Apr 30 2018

It is a very nice place but they were out of chicken and no bananas. What is a banana split without bananas. My daughter was dissappointed because she ordered her favorite meal chicken parm and had no bananas in her sundae.

3.0
Okay
Dined Apr 30 2018

A good family dinning experience and a little different from the run of the mill tourist dinning places.\nAt least one of the smoking drinks are a must for the kids.

3.0
Okay
Dined Apr 30 2018

Me and my friends have been wanting to go to this restaurant for quite some time to try a goblet (or two) and some desserts. The menu doesn't have the price of the goblets... They are $32! They weren't THAT good. Also, the food is very salty and the music is way too loud at times.

2.0
Mediocre
Dined Apr 30 2018

Came with a party of 10. We were all Very disappointed with the food. Under seasoned / over cooked. Too much of a hype over this place. Drinks were good.

2.0
Mediocre
Dined Apr 30 2018

A place if you want to do something fun. Great for a group of people and with kids. The drinks are one of a kind (but expensive-$25.00 plus for their goblets). Would go for drinks and finger foods but not a serious meal. Not someplace to go again and again. A bit pricey.

2.0
Mediocre
Dined Apr 30 2018

Terrible food and worse service waited forever for food and it was ice cold, couldn't send it back, had other places to be!

3.0
Okay
Dined Apr 30 2018

The entertainment was awesome!! The food was not good at all

2.0
Mediocre
Dined Apr 30 2018

Tables were too close. You can hear the conversation of your neighboring table very easily. Other than that food was very good and the service was great

4.0
Good
Dined Apr 30 2018

Loved loved the service I will travel 2 hours again to come visit you Restaurant... Overall Great!

4.0
Good
Dined Apr 30 2018

Love this place!I will definitely go back.The atmosphere is great.I would definitely recommend this place for a birthday celebration

4.0
Good
Dined Apr 30 2018

I chose the sugar factory for my birthday dinner and got way more than I expected! I love how they make every birthday special by playing a song for each individual person. The food was great & drinks were off the charts. I will definitely be returning.

4.0
Good
Dined Apr 30 2018

I have to say that I had the most fun, your staff was awesome. Loved my waitress, she was very attentive and so outgoing. LOVE!!!! this place.

4.0
Good
Dined Apr 30 2018

Although it was quite loud I felt that only added to the electric atmosphere. I enjoyed our dining experience and can't wait to return with friends. Not much romance here but lots of fun.

4.0
Good
Dined Apr 30 2018

Had the King Kong! My group was not able to finish it but it was worth the experience! Started my birthday off GREAT!!!

2.0
Mediocre
Dined Apr 30 2018

My family and I just recently visited sugar factory to celebrate a graduation. Although our waiter was fantastic, the food was terrible. Quality terrible, taste terrible, value terrible. I would not recommend to anyone.

2.0
Mediocre
Dined Apr 30 2018

Food and service are average and it's VERY loud. The only good things are 1) lots of dessert choices (ice cream sundaes and the like) and they make a big deal about birthdays.

3.0
Okay
Dined Apr 30 2018

I visited the Sugar Factory on 4/24/16 for my birthday dinner with my wife and 2 teenage children. We enjoyed the ambiance, food and overall experience . Even though i was not serenaded like the other bday parties, i kived vicariously through them as the well eishes were loud and well heard across the resturant. Nice energy and lively bunch. We had an time and woukd again.

2.0
Mediocre
Dined Apr 30 2018

My waiter ignored me and I had to flag him down to order my food and drink. I did not feel welcome at all. He seemed annoyed that I was in his section and my girlfriend didn't even get to order then drink she wanted because the service was slow and the waiter ignored us

2.0
Mediocre
Dined Apr 30 2018

This restaurant is Chucky Cheese noisy. The food was okay, but don't go here if you are trying to catch up with old friends. I won't be going back to this restaurant unless it's with a group that includes kids.

3.0
Okay
Dined Apr 30 2018

Overall, ok. In Chicago there is a red carpet so the kids were disappointed there was not one in Orlando. Drinks are really expensive, it should be recommended by the server to share. Very large menu with a lot to choose from , tasted great. Service started out slow but ended on a good note. I don't know dining area seem to be a little dull and the music was a bit too loud. I don't mind when it's loud but I should be able to hear the person next to me .

1.0
Poor
Dined Apr 30 2018

Thisrestaurant is overrated andwaytoexpensive thedrinksaregoodbutyoucouldgetthesametypeofdrinkfromRazzoos forcheaper the$25 lollipop isridiculous andsmall ashell. Iwilllnevergoback thefoodishorrible. Itlooksnothinglikewhatyouwouldimagine

4.0
Good
Dined Apr 30 2018

Vast menu with lots of cocktails and deserts. Very loud music but it's part of the vibe and is good fun. Don't go if you want an intimate conversation! Food was good and milkshakes were the best we've ever had

1.0
Poor
Dined Apr 30 2018

Not even close to good in any way

4.0
Good
Dined Apr 30 2018

Pre concert dinner, was a fun experience. Food was reasonable priced but not surprisingly the drinks (the main reason you go) are very expensive.

2.0
Mediocre
Dined Apr 30 2018

Food was good, even though 5 mins before my food came out they said they're out of veggie burgers which is what someone my party got, she didn't get her food until after I was done eating completely. Horrible experience. Service sucked beyond point of wanting to ever coming back.

1.0
Poor
Dined Apr 30 2018

The Sugar Factory is the worst. One appetizer, two entrees (a salad and flatbread) and two shakes was $80 and tasted like something you could get a Chili's. The inside already looks worn down with random chandeliers hanging from the ceiling. The service was terrible. I watched two tables be sat and get up and leave 20 minutes later because no one came to wait on them. If you must visit this location, just get a dessert and don't plan on making it a quick trip.

3.0
Okay
Dined Apr 30 2018

Food was great. Drinks were okay it's was a fun energetic place to go. Drinks weren't worth it

1.0
Poor
Dined Apr 30 2018

Was there with family for my daughters sweet 16 birthday dinner. VERY Disappointed. Food served was not what was ordered. Manager comped two meals due to meals being incorrect. Server quoted drink prices at table and then incorrectly charged us and would not correct the bill. Server was inexperienced and was not able to handle a party of 6. Resturaunt did not meet expectations. Manager could careless that we had a bad experience.

4.0
Good
Dined Apr 30 2018

It was awesome and would love to go again! Went for Father's Day with my husband and he enjoyed also! Trying to plan my birthday party there but it's alil too pricey so might just keep it a date night place for me and the hubby❤️

3.0
Okay
Dined Apr 30 2018

It was a bit hard to find the location. If you go into the parking garage and park valet it is very easy to find from that point. GPS said we were there but it is truly a hidden gem. Got there about 10 minutes late for our reservation. Not a problem. We were seated promptly. A white manager with glasses looked at my party kind of funny - as if we didn't belong there but that was short lived.After we were seated and received our menus we met our waiter, it was a bit hectic and loud. He got our drink orders and he took off. He came back. The raspberry sin martini tastes like chocolate milk with vodka. But it was VERY strong. My husband ordered the Energy Bear with the Signature Factory burger. The drink was nice with plenty of alcohol and his burger (after stealing a bite) was juicy and well seasoned. My sister, my husband's best friend and I each ordered the chicken and waffles. The chicken were perfectly cooked and golden brown. The waffles were nice and soft. My sister ordered the white gummi and my husband's best friend (it was his birthday) ordered the berry bliss. Our drinks were all delicious as well. The gummi products absorbed the alcohol so they were fun to eat. The only bad part about this establishment would be that it is VERY HARD to catch up with your waiter. We ordered the red velvet sundae which is actually HUGE and can feed about 5-6 people. We paid $5 extra for the sparkles and they played a birthday song for my husband's best friend. Over all the prices were pretty decent. The atmosphere is loud and wild. I wouldn't bring small children here. There was a bartender/server dancing on tables when it was time for the birthday specials to come out. We really enjoyed ourselves over all.

4.0
Good
Dined Apr 30 2018

It was great, brought my daughter there to celebrate her graduation from middle, going into high school. She loved it. One thing I would comment on is when you order one of their signature drinks in the enormous bowls, for\nA $30.00 drink, they really should give you the glass as a souvenir. I choked when I seen it on my bill. My fault, not theirs. Lol

4.0
Good
Dined Apr 30 2018

Service was fantastic and the food and drinks were spectacular. However, it was much too loud - you could hardly talk and it got even louder when a giant ice cream or birthday cake was brought out.

2.0
Mediocre
Dined Apr 30 2018

not what I expected. most things were over priced for what you actually get...I expected a much better atmosphere...something more special not your basic open loud restaurant feel like this was. the large drinks were way overpriced and not that great honestly.

4.0
Good
Dined Apr 30 2018

Fun and fabulous!

2.0
Mediocre
Dined Apr 30 2018

We had a reservation for 2:30, arrived early and were seated immediately. As most of the reviews I read before going stated, they were out of several items at 2pm on a Saturday. I ended up getting sliders which came out way after everyone else's food, they were ok...but not worth 13 bucks. I got the root beer float drink, it was fun and very delicious. The dessert was very good - the mint chocolate chip ice cream cookie, but again price seemed a little excessive for what it was. Our server Alexis was amazing though and very attentive even though she has multiple large party tables.\n\nI felt hoarse when I left, because 90% of the time the music was so loud I had to yell at the person across from me. Also there are only 2 stalls in the bathroom, so my recommendation is stop to use the restroom before you get there, unless you like standing in lines. \n\nBottom line, it was an interesting experience, but I will not likely return.

3.0
Okay
Dined Apr 30 2018

Took my wife on a date there. This was are second time. I made reservations and we showed up on time and were seared. Sat for around 10 minutes. Never even had a server greet us or even tell us 'hey im busy, im sorry ill be right with you.' So dissapointed. We ended up leaving to table and went and sat at the bar where the bartender was amazing. He was very energenic, attentive, danced and made us laugh and saved our date night.

3.0
Okay
Dined Apr 30 2018

The surroundings and atmosphere are excellent and we found the service friendly and attentive. Our food was good but not exceptional; I felt that my club sandwich had too much meat in the filling which made it difficult to taste the other ingredients. I did however really enjoy the onion rings and dip provided. The drinks are undoubtedly the star attraction with cocktails as good as any I have ever tasted. A word of caution though, they come at a premium. \n\nI would happily return but mainly to savour the drinks and try more of the cocktails.

3.0
Okay
Dined Apr 30 2018

This was my third visit. The location is very convenient. The atmosphere is very friendly. Waiters and bartenders are amazing. I looooooovvvvve the gift shop.

1.0
Poor
Dined Apr 30 2018

STRAIGHT BULL SHIT ! MY FRIENDS CAME FROM TAMPA AND SARASOTA AND WHEN WE GOT THERE THE AIR WAS BROKE !! I WILL NEVER STEP FOOT IN THERE AGAIN 🙄

2.0
Mediocre
Dined Apr 30 2018

I went for my birthday/Anniversary and it was just an unpleasant experience. Entirely too loud and every time someone at one of the tables had a birthday (didn't tell them about mine for that reason) the music some how got EVEN LOUDER and was deafening. Someone brought 2 babies and they happened to sit next to us. They were screaming the whole time and no one did anything. Felt like I was rushed out as well. Made a reservation for 8, got there at 7:45 seated in a few mins then out by 8:30. Once they saw I wasn't gonna drop hundreds of dollars the service took a dive as well. All in all I was disappointed with it.

4.0
Good
Dined Apr 30 2018

Way too loud for 4:00 in the afternoon. Would be nice if it were a bit more family friendly during the day. The music was blaring so loud it made conversation difficult and was overwhelming for our 3 year old. Ice cream was delicious but chocolate shake was a bit too sweet and I love sweets.

2.0
Mediocre
Dined Apr 30 2018

The music here is way too loud. I had to shout at my family across the table and they still couldn't hear me when they were sitting directly across from me. Then they turned the music so loud you couldn't even shout over it every time someone ordered a special dessert which happened really often. The music is club music with booming bass. It is at the volume I would expect if I was dancing at a club except when I'm eating, I like to be able to hold a conversation with other people. My husband got a headache and had to leave several times because it was too much for him. If the music had been at a normal volume for a restaurant, we would have enjoyed our meal sooo much more. My husband really hated it because he got such a bad headache from it so I guess we won't be going back. The atmosphere was very club like on a Sunday afternoon where the majority of guests were families and there were plenty of children. It didn't make sense to have the clubbing atmosphere given the clientele there. Perhaps they should only turn the music that loud around 9 at night or later so they can keep a party atmosphere when they actually have a partying clientele. The food was great. I loved my drinks. The burger was delicious and amazing. The ice cream sandwich could have been better. They should have scooped the ice cream onto the cookie and then frozen it a little. Instead, they served it immediately so it was impossible to eat. The ice cream melted quickly and slid out of the cookies while the cookies were hard and cold and I couldn't cut them with a knife. If they had frozen the ice cream and cookies together as a sandwich, it would have been easier to bite into as a sandwich. All of us agreed though, that if the music had been a normal volume that we would come back again. As it stands, we won't come back. Hopefully, they will read this review and adjust the volume.

3.0
Okay
Dined Apr 30 2018

The AC was not working. ALthough the staff was working through it, it was incredibly uncomfortable as a patron. We had a party of 17 celebrating a birthday so we could not just show up at another restaurant. The food was good and the service was excellent.

1.0
Poor
Dined Apr 30 2018

Over priced and our service was terrible the whole night. Our server forgot about us and wasn't attentive at all. Will not be returning. Not to mention their AC broke down so we were forced to sit outside or else we would have sweated all night inside

1.0
Poor
Dined Apr 30 2018

We seat down and waiting 20min and nobody bother to come and ask we had been help. Horrible service, waiters were outside talking on cellphones.

3.0
Okay
Dined Apr 30 2018

It was ridiculously hot in there, and when a birthday celebration happened the noise level was so loud I couldn't hear the person next to me.

2.0
Mediocre
Dined Apr 30 2018

Beware.. It is very pricey. The drinks are fun but EXPENSIVE!! We were celebrating but the server never asked. The food was mediocre and also expensive. It's fun for drinks!

4.0
Good
Dined Apr 30 2018

The waiters were so nice and so fun! Great to go have a night out with friends and get one of their yummy drinks! Also dessert looked REALLY good

4.0
Good
Dined Apr 30 2018

The drinks were awesome, so was the food! The atmosphere was so full of life. I can't wait to go back.

1.0
Poor
Dined Apr 30 2018

The food was poor at best. We had the fried chicken, pancakes, Mac and Cheese pops and fettuccine with chicken. It was all sub par. Thought things would get better at dessert but my cookies on my ice cream sandwich were hard and tasted stale. Cute atmosphere for a birthday and the servers were energetic when a birthday was celebrated. Overall another disappointing trip to I-drive. When will I learn my lesson.

4.0
Good
Dined Apr 30 2018

This place is awesome! Staff is super friendly and my bartender was putting on a show - twerking and all! LOL Place is very lively and energetic! Everything I had today was super delicious! This place is so much fun I will definitely be back!

2.0
Mediocre
Dined Apr 30 2018

My daughters 12th birthday and Sugar Factory is where she wanted to go. Cool decor, but that was about it. The 30$ drink was half drank, the crepes went back, my steak was cooked wrong. The burgers the kids had were good- and maybe the only thing worth ordering. The server was awesome and the birthday celebration made this a special night- was awesome too. So if you want a good dessert and celebration it was the right place - eat before you go.

2.0
Mediocre
Dined Apr 30 2018

Way too expensive for Florida. Tourist trap for sure. The drinks are fun but stupid price for not much more than ice and staging. The milkshakes are delish and probably the best value of all in spite of price. Food was mediocre at best, but service was amazing. Very, very loud.

4.0
Good
Dined Apr 30 2018

Great food and pretty fast service... Place is very energetic!

4.0
Good
Dined Apr 30 2018

Great place! I love the drinks and the dancing for bdays 😊

4.0
Good
Dined Apr 30 2018

This place was so much fun! Me and my friend came here for a girls night and the place was so cool and vibrant. We just got dessert and drinks and they were amazing. It may seem a bit pricey but it's worth the money!

4.0
Good
Dined Apr 30 2018

Great atmosphere, better after 7:00pm! Incredible desserts and great service! Very fun to celebrate any occasion!

1.0
Poor
Dined Apr 30 2018

Checked in at 8:30pm for 9pm reservation. Asked if earlier seating was available and told no due to limited wait staff. Waited for our 9pm reservation outside in front of the hostess stand due to our kids stroller. No call or text...waited until 9:20pm.

3.0
Okay
Dined Apr 30 2018

The scenery is amazing,drinks were awesome,loud music...LOVED THE PLACE. The food however its on the level of bar food. They do have fondue,thats pretty cool.

1.0
Poor
Dined Apr 30 2018

30 minute wait for 1 drink and 3 waters. 50 minute wait for 1 hot chocolate. 1 hour wait for food that was subpar.

4.0
Good
Dined Apr 30 2018

It has amazing food, a lively atmosphere,and a just overall great experience will be going again soon!

1.0
Poor
Dined Apr 30 2018

Unacceptable service. Drinks were good, food was fair but overall experience will NOT be coming back.

3.0
Okay
Dined Apr 30 2018

Very nice drinks but they should definitely have more liquor in them for the price!

4.0
Good
Dined Apr 30 2018

Kids had a great time and it was very entertaining !

4.0
Good
Dined Apr 30 2018

Great atmosphere, good food! We had a blast! Kids loved the candy filled drinks!! Drinks were overpriced but we had a goodtime! Our waiter Manny looked like Johnny Depp so that was a win, win! 😀

2.0
Mediocre
Dined Apr 30 2018

So the concept was sweet (pardon the pun), but I wasn't a huge fan overall. I get who they're trying to market to, but I don't give two craps about a Kardashian, Drake or any of the other talentless hack-millenial pseudo celebutards that they have plastered on the walls. \n\nFood was OK, pricing was not great and just meh.

3.0
Okay
Dined Apr 30 2018

Loved the staff the had such high energy. Especially one waiter who I loved watching dance. He wasnt my waiter so I don't know his name but his energy was so fierce! Lol. Our waitress was very nice also. I appreciated her drink recommendation on the Mai Tai. Unfortunately the noise level was too much for me, it was hard to talk to the waitress & my friends, I may try sitting outside next time but over all it was an enjoyable experience.

2.0
Mediocre
Dined Apr 30 2018

The Good: The Atmosphere was amazing, full of energy and vibrance. The mix of a bar scene for the adults and a candy store for the kids. \n\nThe Bad: The food and drinks are severely over priced for the average menu items. Fried chicken at $24, $30 drinks (I can buy the bottle for that) and $10 wing apps ( 10 Wings included ). Many of the menu items i could have for half the price at a local bar. THis is a place you come for special occasions and maybe breakfast or a dessert. While the meal was 'Ok', for the price it was not worth the $$$. \n\nThe Ugly: Our waiter was one of the worst i have ever had. Bypassing our table several times. Rarely checking in to refill drinks and even questioning our decision to send back sodas that were flat by walking away and holding them up in the light looking for bubbles. When other waiters come to check on you and yours doesnt its not a good experience. \n\nWill I Go Back: After only agreeing to go for a birthday, the price and lack of service left a bad taste. \n\nAdditional Thoughts: If you are looking to not spend a fortune for a night out, avoid this place. Not really worth it.

4.0
Good
Dined Apr 30 2018

Great experience...food and drinks are awesome..the staff was amazing

4.0
Good
Dined Apr 30 2018

It was a great experience! A little pricey,30$ for the goblets, but it was equivalent to 3 1/2 alcoholic beverages.

1.0
Poor
Dined Apr 30 2018

The absolute worst experience. The service was horrible & so was the food!

1.0
Poor
Dined Apr 30 2018

Food was late coming to the table, missing ingredients i.e. cheese in the grill cheese and cold. I will never dine here again.

1.0
Poor
Dined Apr 30 2018

Music is good atmosphere is good drinks are good food service horrible not worth it way over priced though the place was going to be fancy looks like a diner

2.0
Mediocre
Dined Apr 30 2018

Tables were sticky and dirty when we sat down. The menus were filthy and pages were stuck together - so gross. Food was average to poor; ceasar salad looked old and was brown - we sent it back. It took almost 20 minutes to get a replacement meal (club sandwich). We finally had to ask a manager... The 'famous' goblets of dry ice and cocktails were NOT worth the $30 price tag each! We almost choked when the bill arrived - having ordered only 2 of them between 4 people. \n\nI see absolutely no reason that we'll ever return.

4.0
Good
Dined Apr 30 2018

Place was great but music way too loud!! Had to scream over it to be heard.

1.0
Poor
Dined Apr 30 2018

Server did a decent job. However, there was a long wait for the food to be served after ordering. My entree was finally served and it was not what I ordered. Instead of making a fresh meal, they just modified what was already made and sent it back out to be served and it was Cold at that point! I would Not recommend the food at this restaurant. However, the Milk Shake was the best Milk Shake I have ever had! Very pricey food, drinks, sweets, treats, etc. I recommend visiting this establishment for the sweets and treats but Not the food! Be prepared to dig deep into your pocket in order to pay the check.

3.0
Okay
Dined Apr 30 2018

The waiter took a while to get to us so we can order but me and my husband loved it. Great drinks and huge tastey desserts were a plus especially since it was for our fun part of the night for our anniversary . If they can get a little better with service it would be great. We will definitely be back though!!!

4.0
Good
Dined Apr 30 2018

It was a fun spot! The serviceman excellent butbthecfoodcwas a little cold. I loved the fondue dessert!! Overall, it was a good experience.

2.0
Mediocre
Dined Apr 30 2018

I would have expected the sugar factory to be whimsical and fun! Instead it was drab and reminds me of a club scene. Music was loud and upbeat but you couldn't enjoy it because you're earbuds burst from the noise level. Decent food but terrible price. I'd much rather the Cheesecake Factory

4.0
Good
Dined Apr 30 2018

This was my first time here along with my friends. We enjoyed the food and drinks. Especially when the servers performed for birthdays! We will definitely be back again.

3.0
Okay
Dined Apr 30 2018

Had a great time for my birthday! the servers did an awesome job for my birthday and ice cream portion. Had lots of fun!

4.0
Good
Dined Apr 30 2018

Great atmosphere!! My kids loved the milk shakes!!

4.0
Good
Dined Apr 30 2018

Great staff, Great drinks (we had the big Mai Tai), Great music...

2.0
Mediocre
Dined Apr 30 2018

This place isn't all what its hyped up to be. The waiter was not very friendly. They mixed up two of our entrees. Instead of telling us the mistake, the waiter just decided not to say anything until we brought it up and not even I'm so sorry let me get you something or nothing. She did take it off the bill though. I would only come back to this place for dessert

3.0
Okay
Dined Apr 30 2018

The food was good and the goblets were great but overall was very expensive. At one point our non alcoholic drink total without alcohol was 96$ plus.

2.0
Mediocre
Dined Apr 30 2018

The food was fair. It was not bad, it just did not stick out as something special. We had read reviews that the fondue was poor. Kudos to our server when I asked him what the fondue was like. He told us it was not his favorite desert because they did not have the proper tools for a fondue. There were 6 of us and the bill came to over $300. For that price we could have gone somewhere really nice. The drinks were impressive. It probably is not anywhere we will be going to again in the near future.

1.0
Poor
Dined Apr 30 2018

The drinks were fancy, but I'm not convinced it would bring me back again. I feel like the prices are overrated, for what's being served. Our server wasn't the best and my friends burger was ice cold. It was my birthday and we just wanted to do something different. Overall, I would have rather spent the money elsewhere.

1.0
Poor
Dined Apr 30 2018

Our server cussed (f-bombed) many times with us. Both burger entrees had stale buns. The price of our goblet drinks were never told to us before hand when I asked twice.

3.0
Okay
Dined Apr 30 2018

Recommend sharing the goblets as they are huge, delicious and pricey. Food was average. Atmosphere was fun. Great for my daughter's birthday. I did not see Goblet prices on the menu, I assumed they were around $15 but that was a gross underestimation. The energy was pretty good, you can buy a flaming sparkler and dessert for your birthday person and the music gets really loud when they bring it to your table. It's worth going at least once. If taking a group, call a couple days in advance to set up a table.

3.0
Okay
Dined Apr 30 2018

Birthday party (for kids or adults), bachelorette party, etc. this place should be on your go to list! Fun music, food & staff!!

2.0
Mediocre
Dined Apr 30 2018

Skip dinner (over priced and disappointing) and opt for a dessert instead.

1.0
Poor
Dined Apr 30 2018

Not my type of place. Reminded me of a club. I'm too old for that ambiance.

4.0
Good
Dined Apr 30 2018

Our waiter was fantastic, the drinks were great and the kids loved the restaurant.

3.0
Okay
Dined Apr 30 2018

The drinks don't have prices on them, so if you have to ask then you probably can't afford it. Their signature drink is $32.00, all other drinks are $30.00, & you don't even get to keep the glass. Service is slow as molasses & the food isn't all that great. We bought the spaghetti with olive oil @ added shrimp for an extra $10.00...rip off! There literally was 4, yes 4 shrimp in the bowl. It lacked seasoning & there isn't salt or pepper on any of the tables! They keep them hidden, why God knows? Because there are cameras everywhere. Bought an ice cream sandwich, again not that great. The sundaes look amazing, but aren't that expensive. This place is more like grab a dessert but not a descent meal kind of place. If you're partying & the goal is to get drunk, no way @ those prices. This is a go once just to say you did it experience only.

2.0
Mediocre
Dined Apr 30 2018

Our group went for desserts while vacationing in Orlando. We planned to start with fondue and then order the big icecream sundays. The fondue was not fondue but a 1/2 melted bowl of chips that was almost cold. It was supposed to come with several cakes but came with NONE The few things it came with served in plastic condiment cups. It was ridiculous. We left after our rude server finally came to check in us. We've dined all over the world and she was probably the worst we've encountered.

2.0
Mediocre
Dined Apr 30 2018

The drinks tasted very good, but were also overly priced and with very little alcohol. \nThe restaurant was too loud, even between the different celebrations. \nI ordered a grilled cheese and fries. The fries were good (4/5 stars), but the grilled cheese came out on burnt bread and was hard.

2.0
Mediocre
Dined Apr 30 2018

THE SEATING PROCESS WAS A LITTLE CHAOTIC THE FRONT DOOR GIRLS WHERE EXTREMELY UNORGANIZED AND LEFT ME STANDING AT THE DOOR FOR 5 MINUTES WHILE THEY LOOK FOR A TABLE, UPON RETURNING TO THE DESK THEY FORGOT ALL ABOUT ME STANDING THERE. WHEN I RESERVED MY TABLE I REQUESTED A BOOTH TABLE I WAS GIVEN A DIRTY TABLE WITH TWO CHAIRS. I WAITED 10 MINTUES FOR MY DRINK TO BE ORDERED. I THEN ASKED TO MOVE TO THE TABLE I REQUESTED ONCE I MOVED INTO A DIFFERENT AREA MY NEW WAITER WAS GREAT! HE WAS ENTHUSIATIC AND FUN. OUR FOOD TOOK A LITTLE LONG BUT OVER ALL I WOULDNT RECCOMEND THE SUGAR FACTORY FOR DATES I COULD BARLEY HEAR THE PERSON ACCROSS FROM ME. THE FOOD WAS GOOD EXCPET WE WAITED SO LONG THAT BY THE TIME WE GOT IT WE WERENT HUNGRY.

4.0
Good
Dined Apr 30 2018

Sugar Factory was everything I expected! The drinks were outrageous and worth every penny! Our server was awesome and very attentive, the atmosphere was upbeat and fun! I can't wait for my next visit!

1.0
Poor
Dined Apr 30 2018

A big let down. Our waiter Tyler was terrible. We were rushed to order, no silverware until we asked for some , didn't take the menus away for at least 30mins, I had to throw them on table next to me. Key lime pie, taste and looked horrible, bright avocado green! The bananas foster ice cream sandwich was so artificial and icy, the cookie was hard as a rock. I had a party of 7 everyone tried both desserts and not one taker. Tyler did allow us to order something else, the crepes , just ok. Fruit was over ripe and the lemon drizzle over powered the entire thing. The place is Hollywood chic with its decor and the music is good , but service and food thumbs down. Not to mention its over priced and the floors are so slippery, someone even fell that night!

3.0
Okay
Dined Apr 30 2018

I was disappointed with how expensive it was for the portion sizes.

4.0
Good
Dined Apr 30 2018

The service, food, and drinks were amazing. We arrived early and sat at the bar until our table was ready and had amazing service from a bartender named Britt. She was very nice and made excellent drinks.

3.0
Okay
Dined Apr 30 2018

Very expensive

1.0
Poor
Dined Apr 30 2018

Went for my birthday and our waiter only spoke to us twice. The first time we had to flag him down because he kept walking past us and we wanted our orders taken! \nHe kept walking past us and after 20 minutes of waiting for him to come by and pick up the empty plates and bring the checks, we had to stop another waiter and ask him to do so. \nMy friends ordered alcoholic drinks and not once did they ID us. What kind of establishment is this?\n\nOh and let me not forget to mention how we went outside to take pictures and when we were walking past the window, our waiter (NATE) was complaining to the other waiter and when my friend waved, he had the audacity to flick us off! \n\nNEVER GOING HERE AGAIN

4.0
Good
Dined Apr 30 2018

Spent my birthday here and it was the perfect experience for my 21st birthday! Can't wait to come back with my friends again!

1.0
Poor
Dined Apr 30 2018

Was expecting a fun, lively and energetic vibe with Colorful atmosphere in the restaurant and a Dylan's Candy Shop Vibe in the Shop... this place was NOTHING like that. The Restaurant resembles an old Ice Cream Shop pretty plain as far as ambiance. They try to make it hip by BLASTING the EDM/Techco Music but it just doesn't fit the atmosphere. Every there is a Birthday, the lights get low and the wall sconces start to flash to the Same Katy Perry Song... this is a popular birthday spot, we were there for an hour and a half and heard that damn Katy Perry song probably 8 times... and it was a Monday!\n\nThe food was plain and sub par... you would think the Sugar Factory would theme the food better and have some more interesting and unique things... blah! Also the Food was way overpriced for what it was and the drinks were outrageous! The drinks are probably the only reason I would consider coming back for but after one drink your wallet will be a lot thinner! a $15.00 Martini is pretty ridiculous!\n\nThe Candy Shop also needs some help... They need to get some Ideas from Dylan's or It's Sugar. \n\nI had high hopes but was disappointing in every way.

2.0
Mediocre
Dined Apr 30 2018

Not the atmosphere I expected.Was like a big cafeteria. Loud and the meals, drinks and attached candy store are overpriced.\nI don't know if I would go again, but for the fact that my 14 year old daughter wanted to go. Even the birthday icecream dessert was outrageously priced.

4.0
Good
Dined Apr 30 2018

Loved having my daughters 13th there, but care for the edible panties. Food was really good; the best turkey burger I've ever had!

1.0
Poor
Dined Apr 30 2018

Saw a lot of nats (flying bugs) in the candy store. Some were in the gummy dispensers. Dead bugs on the shelves too. Drinks were WAYYYY overpriced! 2 non alcoholic drinks and an ice cream dessert for 2 ppl= $76! I will not go back or recommend.

3.0
Okay
Dined Apr 30 2018

The chicken and waffles was great and the red velvet cake was on point, be prepared to spend around $35 a person without a beverage.

3.0
Okay
Dined Apr 30 2018

Food was good. Goblet drink was great. We were there at 4pm on Mother's Day so the restraint wasn't completely full but it was extremely loud. Other then that we were happy and have another reservation set for June. That one will be a girls weekend so I think sugar factory will be perfect and fun!

1.0
Poor
Dined Apr 30 2018

Tables way too close together. No drink prices listed. We should have asked but never dreamed a non alcoholic drink would cost so much. Certainly not worth the price. I could have eaten at a nice restaurant with linen tablecloths for the same price. Waited 30 minutes for meal and fries were cold.

2.0
Mediocre
Dined Apr 30 2018

Although it was lots of fun to get the gobblers and see the smoke, candy and bubbles, but that was about it. They should definitely put prices on all drinks especially at 30 and up for one drink and they should send a friendly reminder gift home with those prices.... we brought 2 drinks (which was really like 4 bc how big the cup are) and thats it and the bill was 76 dollars.....they should've let us keep the cup.... Shoot we heard about 4 or 5 dishes break they are not going to miss a few cups..... Im a local and i would only recommend if you have extra extra money to blow or if you just want to try something new and youre not from here..... but for 76 dollars i couldve had 10 drinks somewhere else and still had the same amount of fun.....

1.0
Poor
Dined Apr 30 2018

I did not get the entree that I had ordered and what I did get was cold. We ordered ice cream cookie sandwiches for dessert. The cookies were so hard we couldn't eat the with a fork/spoon and we could barely bite them with our teeth. Overall did not live up to our expectations. We went for Mother's Day Brunch and wished we had gone somewhere else.

3.0
Okay
Dined Apr 30 2018

The food and drinks are overpriced but the dining experience was great. The waiter are awesome. The drinks really do taste great and it's fun to look at. The food was ok, but could be better. A great crowd of people were there. Overall we had fun and will go back for drinks and desserts

3.0
Okay
Dined Apr 30 2018

Fun environment, good food but it's hit or miss with the servers. The first time we went our server Manny was phenomenal but this last time we went it felt more like a server just couldn't wait for us to leave because she was either too overwhelmed or just doesn't really like her job all together. I know I go back again but hopefully the service will be as good as it was the first time and we won't have a repeat of this last time.

2.0
Mediocre
Dined Apr 30 2018

Our server was wonderful, and I know I had heard some interesting things about service here before. Our server was very much willing to help navigate the menu/talk about drinks/etc. The food is average, the drinks are alright, but when it comes down to it, you're paying to be in this odd atmosphere. The people that work here (or everyone I interacted with), are incredibly nice and willing to talk, and can handle large crowds. The food though, is not worth the price.

2.0
Mediocre
Dined May 1 2018

My friends and I had been really looking forward checking out Sugar Factory. It was a birthday/going away party. The waiter was good about the drinks. The food took over an hour to arrive (not tasty). Overall, don't bother going. Not worth it. Managers don't care.

2.0
Mediocre
Dined May 1 2018

The place could have been cleaner. Food was just average. Dessert was pretty good. Hidden charges in check. Over priced everything. Took 20 minutes for servers to even acknowledge we were there and place wasn't even that busy. Once we did have a server she was super sweet. Probably wouldn't ever go back though.

3.0
Okay
Dined May 1 2018

This was our first visit to a Sugar Factory restaurant. I've heard a lot of good things about the drinks and deserts. Starting with the goblets that we ordered....they both tasted really well but the display was not as good as I saw at some of the other tables. The dry ice feature only last a short time in our drinks (would have been nice to have it last as long as some of the other drinks at other tables...after all it adds to the whole effect. I ordered the chocolate cookie and ice cream desert and the cookie was frozen solid. I brought it to our waiters attention and was told I had to stick my spoon in really hard to eat it. I then took then spoon and hit it onto the cookie which was like hitting solid ice. They waiters reaction was of total shock...he apologized and asked to take it back and thaw out the cookie! LOL\nMuch to say our visit wasn't a total let down....food and drinks were pretty good. Desert TOTAL let down

2.0
Mediocre
Dined May 1 2018

The food is way over priced for what you get. It's great if you want to hang out and have couple of drinks.

4.0
Good
Dined May 1 2018

We had a great time celebrating our daughter's 14th birthday. The atmosphere was TURNED ALL THE WAY UP as the teenagers say. Our server was amazing, nice, attentive and timely although it was kind of busy. My daughter, our family and her friends had a very great time and we'll be sure to return again for other celebrations!!!

4.0
Good
Dined May 1 2018

Great for birthdabirthday's I went on my birthday it was so fun and the drinks will have you wasted

4.0
Good
Dined May 1 2018

I decided to go here for my birthday. The people are so nice and helpful. Very entertaining to for people that come to celebrate birthdays .

3.0
Okay
Dined May 1 2018

Our experience at the Sugar Factory was great! They were very accommodating when we needed to change our reservation! Our server was wonderful and very helpful with the drinks and menu!

1.0
Poor
Dined May 1 2018

Fondue was hard & tasted old. Too loud with music to hear servers, way overpriced

1.0
Poor
Dined May 1 2018

We had a reservation and were seated. We literally had to flag down 3 members of the waitstaff to finally be waited on. Service was poor at best. The waiter did not check on us. The entire waitstaff was in the corner laughing with each other and looking at their phones. Horrible experience. So overpriced! Will never return!

4.0
Good
Dined May 1 2018

I definitely enjoyed receiving our food while it was still hot and fresh. Our waitress was very knowledgeable and friendly, making sure our first experience was one to forever remember. The energy created lots of laughter and smile all around.

1.0
Poor
Dined May 1 2018

VERY LOUD, NO KIDS MENU, NO SERVICE ON YOUR PHONE WHEN IN THE BUILDING...FOOD SUCKS, THIS PLACE IS OVER RATED AND NEEDS TO BE IMPROVED... MORE LIGHTS IS NEEDED...FEELS LIKE YOUR IN STAKE AND SHAKE THE WAY THE SET UP IS...VERY POOR PLACE CONSIDERING WHO OWNS IT

3.0
Okay
Dined May 1 2018

Drinks are insanely delish ! Goblets and candy are also insanely priced. The ambiance was perfect a double date night.

4.0
Good
Dined May 1 2018

Its very nice love everything about it the food and drinks were great

3.0
Okay
Dined May 1 2018

The food was amazing, the service was great. The specialty drinks add a great touch and I like how they can be served virgin, so my kids could have them. The desserts are to die for The atmosphere is good, but the noise level was unbearable. We went with a group of 5 and it was impossible for us to talk amongst ourselves without screaming. If the noise level was lower I would give this full star.

3.0
Okay
Dined May 1 2018

Sugar Factory was everything I expected it to be. The Mai tai dry ice goblet drink was amazing and quite a show. $30 a drink was s little high but worth it for the special occasion.

2.0
Mediocre
Dined May 1 2018

I went there to celebrate my 25th birthday with a few friends. Our server was the highlight of our experience because he was very kind, not very knowledgable but kind nevertheless. The goblets were extremely watery and unfit for their cost of $30, the food was completely forgettable and lukewarm like it was just sitting there waiting for quite some time before we received it, and there were tables filled with trash on the side of ours left by previous guests and waiting to be tended to. I will not be returning.

3.0
Okay
Dined May 1 2018

The menu is fun, but the cocktails did not look as good as the pictures, and tasted a little like medicine. Food just ok. Most fondue items could not stand up to the thickness of the chocolate. Overall I felt the prices were too high, even for a tourist trap. Our server CODY was excellent, very on the ball and professional.

2.0
Mediocre
Dined May 1 2018

For starters you can hear the music from outside of the establishment. The food was medicocre at best, and the drinks were good, butforahefty price. Great for vacationers not caring about $ but not for locals

3.0
Okay
Dined May 1 2018

celebrated daughters 13th birthday. loved the mixture of décor (chandelier-diner). loved the mood of the place very upbeat. the food was average -mac & cheese was awesome (took a while for food to come out:( the lollipop passion goblet is the sugar of the Sugar Factory-loved it!!!!!!!!!!

2.0
Mediocre
Dined May 1 2018

Maybe OK for a rowdy night or for a party. Definitely not a fine dining experience. Food was not very good.

1.0
Poor
Dined May 1 2018

Food was gross. Lollipop goblet was gross and you can't even keep the goblet after you pay $26. Extremely disappointed. Drove 2 hrs to go there. $73 bill was a rip off. And the server was no where to be found. I received my check after I already gave her my debit card.

4.0
Good
Dined May 1 2018

My first time visiting and most definitely not my last. I enjoyed myself the food and drinks! Love this spot!

2.0
Mediocre
Dined May 1 2018

Unless you are celebrating your teenie boppers birthday, DON'T COME HERE. Sonic has better food and you will get it hot and fresh as well. The food was mediocre at best. The atmosphere is just loud and obnoxious. All little Kylie Jenner wannabees, celebrating birthdays with their snobby friends. It just is not worth all the hype and I won't be returning. As a local I was very disappointed by the whole thing.

1.0
Poor
Dined May 1 2018

Our family of 2 adults and 2 teens had dinner here on a Friday evening. It was extremely noisy so we asked to sit on the patio. Service was slow. The food was very expensive and poor quality. The items we received did not match the menu description. Our server did not check on us after our food was sent out to recify the errors. Our bill was incorrect and we had a long wait to receive the new one. We had been charged for extra items. We do not recommend anyone eat here.

3.0
Okay
Dined May 1 2018

It was extremely loud in the restaurant and got worse during the 3-4 birthday celebrations. We found it very difficult to talk to each other. The music for the celebrations would have been fine if other times it was lower. The entrée servings were more than adequately sized. I thought the goblet drinks were fun but expensive. I found it interesting that I could not get a 7pm reservation and was offered 6:30 or 8pm but when we arrived at 6:30 the restaurant had very few tables filled and stayed that way throughout our meal.

2.0
Mediocre
Dined May 1 2018

Horrible customer service Granted I had reservations and I was seated immediately. But the waiters who we were assigned wasn't the best waiter I've ever had in all my experience with any restaurant.

3.0
Okay
Dined May 1 2018

Went here to catch up with friends. Ordered a blue cheese BBQ burger. Presentation was good. Taste was just okay. Ordered a few drinks. Presentation and taste was great with the dry ice in their signature goblets. Also had a good shareable dessert. Food offerings are mostly diner style. My group also had a club sandwich and flatbread. They said it was just okay. The atmosphere given by the music and waitstaff was strictly raging nightclub. I kept looking around for a dance floor. They don't have one. Staff goes crazy for birthdays. Definitely worth seeing a few of those. Conflicting atmosphere says it all.

1.0
Poor
Dined May 1 2018

How can I even explain how horrible this place was. I feel so horrible for making my family go to this restaurant. I had always wanted to go because of the famous people and decided not to listen to the reviews and go anyways. This place was horrible from the moment we walked in, the music was so loud that I couldn't even ask for a table. We sat down and watched a waiter basically give someone a lap dance and every 3 minutes it was someone else's birthday. The waitress then came and showed us her menu and said, 'we are pretty well known for our drinks and deserts, but the regular food is boring.' I should have left from the moment I got here. They didn't even have tea. This was the first restaurant ever that doesn't have tea that I have ever gone to. We ordered and waited a half hour just to get water. We eventually got our food but they forgot to give our table 2 of our meals. The food was disgusting. It was worse then school lunch food. The bread was like cardboard and not even like nice cardboard. Like dusty, old, rat nest cardboard. We had 4 people at our table and the waitress charged us for an extra meal and then added on her tip of 7 dollars. We then spoke to the manager who was a complete moron and didn't even take off the tip that the witness didn't earn. This place is horrible and gross and overpriced. Never again.

1.0
Poor
Dined May 1 2018

It was my birthday but I didn't get any free Birthday Brownie

1.0
Poor
Dined May 1 2018

Everything is over priced from the $30 drinks to the $22 appetizer with enough food for one person. Will not be going back.

2.0
Mediocre
Dined May 1 2018

Even with reservation was seated hour later n was told numerous times there cleaning table. Same size group (3) without reservation was seated before me

3.0
Okay
Dined May 1 2018

Suggest single drinks less pricey. Large drinks had cool effects with the dry ice.

2.0
Mediocre
Dined May 1 2018

Food was very good and well priced, the'fondue'was not that and was in a dish, hard to get out of the dish, not enough dippers, and not real fondue forks so you had to use your fingers, no refills were ever given on our waters so we eye left thirsty, and had to beg for boxes.

3.0
Okay
Dined May 1 2018

We visited the Sugar Factory for my birthday and had a nice time. We were a bit late for our reservation and chose to sit at the bar instead of an empty section of the restaurant (it filled up later). The bartenders were great and friendly. They were knowledgeable, relaxed, and had good recommendations. The music was broken the night we were there so that was a little weird. Besides that, the large goblet drinks were worth their $30 price tags and the food portions were large for entrees. Breakfast is served all day which is also a plus if you like french toast as much as my boyfriend. Very average but aesthetically pleasing for special events or a night out.

1.0
Poor
Dined May 1 2018

If you are visiting sugar factory then take some ear plugs, the music pumps out so loud you can't have a conversation with anyone on the table but they also crank up the music for birthday's which happened at least 5 times in the hour that we was there. This restaurant is suitable for people that spend the whole time on there phones as you can't talk to each other. The food is nothing special either. The only good thing were the cocktails but at $30 each then they should be.

4.0
Good
Dined May 1 2018

It was a great experience! The lollipop goblet is a definite must.

4.0
Good
Dined May 1 2018

My wife & I had a blast at the Surger Factory Orlando. The entertainment had us laughing & the staff does a great job interacting with the customers. I highly recommend this place for a fun day out

3.0
Okay
Dined May 1 2018

The drinks were extremely overpriced. For a $30 drink the least I expect is to be able to keep the souvenir cup.

4.0
Good
Dined May 1 2018

I loved this place so much ! The burger was amazing and the giant smoothies made a smoothie addict . Definetly plan on returning.

2.0
Mediocre
Dined May 1 2018

I was highly disappointed in the food. I paid 30.00 for the seafood platter that had no seasoning. It literally tasted as if the cook opened a bag and dumped the seafood in a fryer. The goblett we ordered was good but I cannot say that I will be returning to the Sugar Factory on my next visit to Orlando.

2.0
Mediocre
Dined May 1 2018

After all the hype about this place, we were excited to visit. The food was unanimously average. Milkshakes were good but everything else was such a disappointment. It was overprice too. Won't be back sadly.

3.0
Okay
Dined May 1 2018

This trip was for my daughter's 18th birthday. Food was good, upbeat atmosphere. The service could have been better but I suppose because they automatically added a tip to the check for a table of four they didn't feel the need to go above and beyond. Truly my only complaint, everything else was fine.

2.0
Mediocre
Dined May 1 2018

$30 dollars for one drink. $24 dollars for a non alcohol drink. Give me a break. You guys should be ashamed of yourselves. A big glass of dry ice and regular ice. What a joke.

2.0
Mediocre
Dined May 1 2018

Its was my bday celebration and we waited 30 minutes for a waiter to come to our table and take our order. The food was very good and it came quickily after the long wait. The waiter was very nice and friendly but they can be naive. My friend order a Non-Alcoholic Drink because she doesn't like to drink alcohol and she did not give her ID. The dessert was on the house because of the long wait. At the end of the night the waiter says to my friend btw your drink had alcohol! We decided to say nothing because we think he was just tryiend to be cool with us and we did it wanted to get him in trouble but he could get in big trouble. He did not know maybe she was algeric to alcohol or maybe she was on meds and could not drink. Thank god nothing happen but they should be more careful with that subject. Overall we had a nice time there until the end when we found out the drink had alcohol.

2.0
Mediocre
Dined May 1 2018

I was so excited to finally go to the Sugar Factory. I had a nutella crepe along with a drink. Just for those two alone my bill came out to a little over $25. Pricey but good for a special occasion.

2.0
Mediocre
Dined May 1 2018

Service was terrible. We ordered our drinks 10 minutes before our food, and our food came out before our drinks. My friend ordered a medium rare hamburger and it came out medium well. I'm glad I didn't order a burger because I normally get medium well and I can only imagine how overcooked it would be. The food was also cold when it came out. Also, the goblet drinks only have 8 oz of alcohol for a 60 oz drink. That's not really a lot to me. The drinks are also about $30-$40 each, but the menu doesn't list the price so it's a nice surprise when your check comes.

2.0
Mediocre
Dined May 1 2018

I wanted to order a drink on the patio and they would not allow me. The manager told me to order from the bar however the bar was packed and the bartenders were not even paying attention to anyone not sitting at the bar. We ended up leaving without ordering a thing. Side note - I've been here before and have ordered food and drinks on the patio.

2.0
Mediocre
Dined May 1 2018

Terrible seating and space. The music was unbelievably loud and we were sat squished between two neighboring tables. My table had reservations and two tables that came in after us were sat before us. We left after drinks and ended up eating at a different restaurant within walking distance. Our Mai Tai was delicious though!!

3.0
Okay
Dined May 1 2018

It took about 45 minutes to be seated with a reservation. The front of house was doing a poor job . Groups that showed up after my group and were larger than my group was seated before us. But once my group of 5 was seated, the service and staff was amazing. Loved the atmosphere as well as the food and drinks.

4.0
Good
Dined May 1 2018

Awesome place! The goblets are a bit pricey without alcohol but it was worth it to see my daughters face. There was a server there that had us cracking up. He was dancing on tables, being flamboyant and just downright having fun. Loved him even if he wasn't our server. Service was slow and they kept coming to our table with the wrong food and drinks but totally worth every cent. We were celebrating birthdays and when we asked for the sparklers, the server said they were out.. So we asked for a candle but as soon as they left our table from singing and clapping they had another birthday person who got one.. My 8 year old and 11 year old niece were disappointed and even said that's not fair. Will I come back, absolutely? Are there areas to improve on, definitely. Overall, great experience..

3.0
Okay
Dined May 1 2018

food was ok, almost diner 'ish'\nserver was AWESOME!!! cant remember his name though :/\nappetizer came out AFTER our lunch but the server was very apologetic and the manager took it off the bill.\n\nPlace overall was good, wasn't too impressed with the food but would definitely try it one more time.

1.0
Poor
Dined May 1 2018

This was our first time at Sugar Factory. Very loud for brunch. Server gave us wrong prices for drinks. Drinks were pricey but on point. Food not so much....Be prepared to spend. Don't think I'll be going back.

4.0
Good
Dined May 1 2018

Sugar factory was a great place to eat and be entertained! I enjoyed the music, food, and the service! Definitely will be returning.

2.0
Mediocre
Dined May 1 2018

I get the concept, and maybe it is better executed at the other locations, but in Orlando, they miss the mark. Just cheesy and overpriced. The food is Denny’s quality.

1.0
Poor
Dined May 1 2018

Music was too loud. Food was not that great plus they didnt have a children's menu. The waitress took forever to take our orders and hardly came around to check up on us. Overall the service was not good but that's probably because gratuity was already included in our bill. The bathrooms also needs improvement. For all the hype I heard about this place it was surely a disappointment.

1.0
Poor
Dined May 1 2018

Having read other reviews I was prepared for slow service, but wow. It took 2 hours start to finish for just 1 drink and dinner. About 15 minutes before our order was taken, dinners were getting cold by the time they arrived, there was a French fry in my friend's spaghetti, and after our plates were taken, we waited 15 minutes for a check before we gave up and flagged a random waitress, not even ours. We asked for water and didn't receive it until after dinner arrived. Fun drinks, but I would never do a dinner here again.

3.0
Okay
Dined May 1 2018

Wasn't too happy about charging $50 to eat my $20 cake in their restaurant. Which they only have ice cream. But staff were great and food was good .

2.0
Mediocre
Dined May 1 2018

The flavor for drinks are good. But The goblets were not worth $32 for the little bit of alcohol they put in it. You can't even taste any alcohol. The food was okay, not that great on dinner menu but the dessert was good. The server mixed up our order & was taking very long to get back to us.

3.0
Okay
Dined May 1 2018

I arrived to this place at 630 on a Saturday and it was super dead inside and when I asked the waitress how long for 2 people she said 2hours. They were honoring their rsvps. They have an outdoors section which is on a form and line wait your turn to sit once someone gets up.

2.0
Mediocre
Dined May 1 2018

Not impressed by the Sugar Factory. \n\nThe Staff had no sense of urgency, short 4 servers (told to us by our server), menu's were sticky, took forever to get drinks refilled, food was blah, 2 Club sandwiches were ordered with cheese and there was no cheese to be found on the sandwiches, my Sugar Factory Burger was over cooked (was supposed to be medium), food took forever to come to the table, fries weren't crispy or hot, we were told that the blender was broken so the shakes were not available.\n\nThe only reason I would return would be so I could try some more of the desserts.\n\nIn the women's bathroom the soap dispenser had fallen off the wall and was laying on the counter. There was a hand pump soap container which was empty.\n\nCody who was our server gets 5 stars for making sure that we left happy, even with 1/2 a voice.

3.0
Okay
Dined May 1 2018

Food was better than I expected. Prices are high but you are definitely paying for the entertainment factor. Fun and energetic. Server was wonderful but service was too slow. Amazing drinks and desserts.

3.0
Okay
Dined May 1 2018

Our waiter was semi rude, the atmosphere is fun, the food is okay I had what was supposed to be a chicken ceased crepe turned out to be a wrap In soggy tortilla, salad had too much dressing so it was salty & the drink had more ice than anything, taste like no alcohol was in it

4.0
Good
Dined May 1 2018

The ambiance was fun but a bit too loud. Our server was fantastic, he danced great and his service was outstanding. It's a great place to go with a group of people to celebrate some kind of something.

1.0
Poor
Dined May 1 2018

Huge disappointment!!! Food was cold, Service was terrible, was not worth the price!!

4.0
Good
Dined May 1 2018

Visited for the first time with a group of friends and we had a blast! The staff was energetic and extremely kind. Great place for any celebration and amazing drinks. The food was 'ok' but I'd go back!

2.0
Mediocre
Dined May 1 2018

Too Noisy; to expensive for nothing. Drinks are weak.

4.0
Good
Dined May 1 2018

The drinks were awesome. 32 page menu but worth every page. I think because it is so good with drinks that it makes up for the food menu. It was a great experience and on the top of my summer vacation list dinning places.

2.0
Mediocre
Dined May 1 2018

Our waitress was super rude and didn't really pay any attention to our table. She got the order wrong for one of our plates and repeated to say that it was our fault and we didn't order that. The food was okay. But wasn't crazy about it. Definitely a one time experience. The energy in the place was awesome though! There was one waiter that was dancing around and he completely made our night.

2.0
Mediocre
Dined May 1 2018

We went to Sugar Factory in NYC and loved it. We went to Sugar Factory Orlando and it was terrible. We had a 5pm reservation- the first table of the day, and the food came out cold- some of it even stale and had been sitting out for what appeared to be hours. The fries, in particular, were old, cold, and hard. When we asked for fresh fries, a totally different type of fry came out hot. So, I guess we originally got whatever was laying around? The appetizer mac and cheese balls which were delightful in NYC were undercooked and cold in the middle in Orlando. The waffle was not only different from NYC but it was also cold and stale. When we asked for a new one, they put the same stale waffle under or on the heat so it came out burnt on one side. One meal was delivered to the wrong table (there were only 5 or 6 in the whole restaurant when we were there!) and we didn't get it until after everyone was finished eating. However, the manager made no excuses for the kitchen and comped our whole meal. She even gave us a delicious dessert. It may have been a bad experience, but the customer service was done right! Only other complaint was the vulgar and inappropriate dancing and acting of one waiter in particular that made us extremely uncomfortable to be present in that restaurant as a family. He was dancing provocatively on walls and on people's tables like a stripper, and even after we asked him to stop, he continued while sensuously licking his lollipop in his hand. This wasn't a late-nite show- so it was strange, inappropriate, and uncomfortable for 5pm. I would only recommend this restaurant for older adults who are willing to spend $$$ on drinks and desserts. I wouldn't chance the food again, and I wouldn't bring my family there.

1.0
Poor
Dined May 1 2018

our service was absolutely horrible. we spent a while looking at the menu, and once we decided, our waiter told us that what we had selected from the menu was not available. we were alright with that, but we wished he would have told us what was and was not available. then, we decided to just get dessert. we decided on fondue. there is an entire page on the menu for fondue, but they did not have it according to our waiter. because we went for a friend's birthday, we chose not to just leave. we ordered a sundae with a sparkler. it took 20 minutes of us watching other people get their ice cream taken out to them for us to notice that ours was sitting on the counter. apparently, it also took our server that long. we were considering walking up there and getting it ourselves. by the time we got the sundae, it was a soupy mess, but again, it was our friend's birthday so we tried not to be upset. overall, we ended up paying over $19 for a bowl of milk with a sparkler.

4.0
Good
Dined May 1 2018

Just had my birthday dinner here! It was amazing! Good music and I was surprised with a giant sundae and sparkler and a dance from the employees. It was hilarious!

2.0
Mediocre
Dined May 1 2018

Definitely a place I would took my nieces or nephews for a sweet treat. Not a place for adult dining.

1.0
Poor
Dined May 1 2018

Made a 10pm reservation and I didn't get seated until 11:30...

1.0
Poor
Dined May 1 2018

With a title of American Brasserie I was expecting a Cheesecake Factory but this was a very dissapointing and overprice option. Food left a lot to desire, they did not even have tissue paper in the bathrooms and the place was dirty and it has not even had its grand opening!

1.0
Poor
Dined May 1 2018

Staff was not overly friendly, did not have all menu items shown, waiter was annoying and kept continually checking on us and suggesting items which were wayyy out of my price range. I was just not very impressed, my food was also cold.

1.0
Poor
Dined May 1 2018

Ordered one of their $35 dollar cocktails and received zero alcohol in it. When I say zero alcohol I mean I breathalyzed myself and blew a .00. If I'm going to pay an excessive amount for a drink that's basically mountain dew and dry ice, I'm expecting to get somewhat buzzed. They claimed it had 8 ounces of alcohol in it which was clearly a lie. So if you want to waste your money on fake drinks and tacky Kardashian decorating, this is the place for you.

4.0
Good
Dined May 1 2018

We went for brunch and omg their food and alcohol are amazing

3.0
Okay
Dined May 1 2018

Drinks were tasty. Not a lot of alcohol. Wings were good. Steak was no Bueno. Chicken & waffles was dry and bland. Noisy so not meant for intimate date conversation. Nice candy shops. Cheap chairs to sit on.

3.0
Okay
Dined May 1 2018

I visited the Sugar Factory on my Daughter's Bithday on 03/06/16. My Daughter specifically wanted to come here. I had never heard of it(gettin old i guess lol). We walked in to a Candy Store that had good mix of 'new age candies', i.e. Cotoure Pops with some of the 'old school' classics i grew up with, Tootsie's, Pop Rocks, etc... We got sat fairly quickly and was greeted by Tyler! BIG SHOUT OUT TO TYLER! He made the BRUNCH INTO AN EXPERIENCE. He guided us through the extensive cocktail menu and he was on point. The only complaint is the food Quality. It wasnt bad, but definitely has room for improvement. But we werent there entirely for that. The staff came to the table, led by Tyler, to sing Happy Birthday with 'fireworks'. My daughter still talks about it. Overall fun experience. We will be back...Ask for Tyler.

3.0
Okay
Dined May 1 2018

The menu was full of drink choices and food options. The drink choices included many speciality cocktails, which could be ordered nonalcoholic, which fizzed when poured over ice. Their presentation was fun to watch. The prices of the drinks are not on the menu so be sure to ask before you order them so you are not shocked when you receive your check and find out they cost $32 each. The entrees were good but the desserts were delicious. As with the drinks,\nthe desserts were very creative and presentations were wonderful. The noise level is very high and it gets even louder when someone orders a large specialty dessert and the music is turned up and the waiters gather around to clap. It does make for a fun atmosphere. Be sure to call and make a reservation before you go.

3.0
Okay
Dined May 1 2018

I was so excited to be able to go to Sugar Factory again. I've been to the Las Vegas location many times but the last time I was there it was closed. Needless to say, I was ready! The location and ambiance were great! There were additional menu items that sounded delicious. I only have two recommendations for them. First, you're not in Vegas, L.A., NYC, Miami, DC or Chicago. You can't charge these inflated prices and get away with it for long in Orlando. Second, the music was WAY TOO LOUD! My boyfriend and I could barely hear one another speak even after he moved to sit right beside me. He had a terrible headache after being at a baseball game and Disney all day and the music was killing him. It was annoyingly loud. Otherwise we loved it and I will definitely be back!

2.0
Mediocre
Dined May 1 2018

Food was ok. They were out of avocado and bacon and they didn't tell me until after I got my food and asked where it was. Service was slow and the restaurant was maybe 50% full. I really don't think they put alcohol in their drinks and for $30 you would expect to be able to at least taste a little bit of it. The presentation of the drinks is well done. \n\nOverall, I was not impressed and would not recommend it.

3.0
Okay
Dined May 1 2018

Not impressed with the whole thing not what i expected. Thought it was more upscale. The 60oz drink is more ice than anything. The food is not worth the price. Not going back

1.0
Poor
Dined May 1 2018

I've been waiting for Sugar Factory to open in Orlando since last May. Unfortunatel, my experience had its pros and cons. Some pro's were the martini and cocktail drinks were delicious and their breaded chicken was amazing. But that's basically the pros. One of the cons that surprised me was that the goblet was a $30 plastic cup that I couldn't keep. The alcohol wasn't even present in the drink although I told them alcohol. SAY WHAT? Also, no brands of liquor were labeled in their menu , which is a surprise and a first for me. Sugar Factory is supposed to be classy but it was basically me watching the Kardashian women on loop. The mac and cheese pops weren't good and lukewarm. I had an okay experience. It's a place you would wanna go for an occasion.

2.0
Mediocre
Dined May 1 2018

I went for Sunday brunch. There was cafeteria style seating, and the kardashians were everywhere (their looped video is not necessary). The menus was huge with mainly drinks, which was a good variety (and definitely all of them are hangovers waiting to happen), the only details missing were the actual types of liquor the drinks are made with. I do not drink vodka, and I guess all the drinks are made with vodka because the server was only able to recommend 1 drink that wasn't vodka based. The burgers are very tasty, but the fries are a big fail. they are soggy and cold. They are still working out their new restaurant quirks, but I noticed that the servers are not prepared to handle big parties. Our server had us, a table of 4, the table next to us, and a table across the restaurant with a party of over 10ppl, which basically kept him lost to us on the other side. This place is poorly organized, and they need to step up their food game given all the restaurants they have to compete with in walking distance. Management needs to organize their servers and which tables they have, as well as have more than one server for big parties (which they get a lot of) they just can't handle it.

4.0
Good
Dined May 1 2018

Atmosphere

4.0
Good
Dined May 1 2018

It was my first time there and it was a birthday celebration for everyone it was awesome!!

1.0
Poor
Dined May 1 2018

Service is horrible, although if it's your birthday they spend more time singing then serving.

2.0
Mediocre
Dined May 1 2018

Our experience at the sugar factory in NYC was so much better!!!! Our server was very rude not helpful or welcoming

4.0
Good
Dined May 1 2018

Great place and location. Free parking a bonus and right next to the Eye of Orlando. Fun ambiance and comfortable. Food was fantastic. I had the Chicken and Waffles: I will order again! Hamburgers we juicy and large, Fries and Onion rings crispy and seasoned well. Alcoholic Drinks are a bit steep but FUN! Milkshakes are old fashioned and delicious. I also made my reservations on line and that was easy. I received email confirmation and phone call confirmation. Option to cancel reservations online available. I like that feature. Candy in store was fresh.

3.0
Okay
Dined May 1 2018

It was good I thought in my opinion that the restaurant could of looked better since it's known for celebrities going but honestly it looks like a cafeteria with tables the whole set up of the restaurant doesn't add up with the prices that you are paying for and the restaurant is pretty small as well but the drinks were good.

1.0
Poor
Dined May 1 2018

The only good thing about this place was the drinks! The food and service were not good! 2 people from our party never got their meals, the food was lukewarm at best and the manager was barely apologetic! The table next to us was also complaining about the food and service! The waitress who seemed to be new told us that our food had been delayed because their system only allows 6 food orders at once and apparently 2 of them got lost!! Don't think I'll ever go back! This is only good for tourist.. if that!

1.0
Poor
Dined May 1 2018

When we walked in the girl at the counter didn't even acknowledge us. She was just talking to a co-worker. The phone wrong and she stopped her conversation with her co-work still not acknowledging us. Another group came up behind us and were helped before us. When someone final asked us if we been helped and if we had a reservation we were told hold and we will get you seated. When we finally sat down 22 minutes went by and not one person came and helped us. People who sat after us had someone helping them. Got to the point were we just walked out. Go if you want I just know i'll never go back until their employees are trained better.

1.0
Poor
Dined May 1 2018

I went to Sugar Factory expecting the best and was really disappointed. The restaurant is beautiful, the menu items looked appetizing but unfortunately the waitress needs hospitality training and they need better cooks. The food came out cold and at different times, our order was incorrect and not everyone at my table received the food they ordered. We were a party of 8 and only 5 people were served. We say our waitress twice when she took our order ands brought the bill. Other than that we had to request thing from people walking by. Worst Valentine I ever spend with my family.

3.0
Okay
Dined May 1 2018

Our waiter, food, and drinks were awesome. Sugar Factory needs to work on their organization for reservations and walk ins. The line was out the door, and I had to push my way in to speak with the hostess about my reservation. The hostess and other staff seemed confused on where to sit guests. They do not know how to deal with a big crowd. It was simply chaotic. It gives a really bad first impression of the place.

3.0
Okay
Dined May 1 2018

Me and my friend went to try it out, I got the White Gummy Goblet, delicious! My friend got the Lollipop Goblet- made famous by Kim K... too sweet she couldn't even drink half. Staff was very energetic, super friendly, and helpful with our questions.

2.0
Mediocre
Dined May 1 2018

Frequent at least once a week. Food was horrible this time. Waitress Susan was great. Manager did not acknowledge me at all even though he was standing right next to my table but Susan took care of the ordeal. Susan was excellent. Can't say the same for manager, to which I have no name for since he didn't acknowledge my concerns.

3.0
Okay
Dined May 1 2018

We had a great time here. Great drinks! Loved the male dancing waiter. Can't wait to go again!

1.0
Poor
Dined May 1 2018

Seated 20 minutes after reservation time. Monday evening 7:45 reservation. Plenty of tables visibly available. When placing order told no fried chicken and no flat bread available. After ordering, food took over an hour. When food arrived, club sandwich did not have avocado or tomato on it like pictured. Guess they were out but never told. Hamburger ordered with cheddar cheese. Arrived with some other cheese. Come to find out they had ran out of cheddar and just put whatever the cook felt like using on it. Crepes were ordered and they arrived with a side of mixed greens only nothing else and no dressing. Spoke with manager and made a bunch of excuses but did nothing at all. Decided to order dessert because we were there celebrating a birthday. 10 minutes after ordering dessert, waitress came back to say they had no bananas so we had to choose a different dessert. Experience was absolutely TERRIBLE! We are locals and not tourists! Never again!

1.0
Poor
Dined May 1 2018

Worst Service I Have Ever Received My First Time There, They Ruined My Valentines\r\nDay With My Boyfriend, Waited 2 and a half hours for cold food and lied to by the staff (Nick) about my order several times , I Would Not Recommend This Place To Anyone.

1.0
Poor
Dined May 1 2018

I had planned to go a nice dinner with my wife and some friends on Valentine's Day. When I got there I was a few minutes late due to traffic so they gave away my table. Which is understandable, so I waited for one to open up. When we finally got seated they were apparently out of food because everything we tried to order they were either out of or missing some ingredients like when I asked about one burger they were out of bacon so I ordered a different burger medium but when it got there they were out of onions and it was well done. My wife ordered pasta and it was bland we ended up sending all the food back. But apart from that the drinks were great and our server was nice she apologized a bunch of times. l probably won't recommend anyone to go there on a busy night maybe on your own special occasion..so they are better prepared?..

1.0
Poor
Dined May 1 2018

This place had NO knowledge of food allergies. No special menus available for food allergies. They gave us the wrong appetizers and when we told them...we still didn't get the correct ones. We had two servers for some reason and the left hand didn't know what the right hand was doing! Drinks and food took forever to come and they even screwed that up! I would not go back. But the 'fishbowl' drinks were cool to look at.

3.0
Okay
Dined May 1 2018

Granted it was Valentine's weekend, my reservations were for 10 pm after dropping my car at valet, (which took 20-30 minutes) I checked in with the hostess, it took approximately 20 minutes to be seated. After being seated for almost 30 minutes a server finally came by and asked had anyone come by our table to get our drinks, we informed him no one had come by, he stated he was going to get us waters and let us look over the menu. By this point we had already looked over and decided what we wanted, when he arrived back we ordered our cocktails as well as our dinner, not knowing that our food would come out before our cocktails! The server was apologetic and very polite, he was the only saving grace to this experience.

3.0
Okay
Dined May 1 2018

This was my first experience at Sugar Factory in Orlando. It was to be a simple dinner date with a friend but turned into quite a fun experience. The goblets are HUGE! Watching all of the birthday parties receive the tubs of ice cream with sparklers was so entertaining. We will definitely be back.

1.0
Poor
Dined May 1 2018

TL;DR: Servers never came in 25 minutes, recalling friends who also had poor service, we decided to leave.\n\nMy family (wife, daughter, and I) were seated a couple minutes early of our reservation at 11:30 AM. We received our water immediately and then never spoke to another employee again. We saw no servers go by in the next 20 minutes. At this point, based on no servers coming by plus my wife recalling a story from a coworker where it took 2.5 hours to get their dinner for a party of 10, we decided our experience was very unlikely to improve. So we left. We informed the hostess, although she was not overly concerned about why we were leaving. Subsequently, we went next door to Shake Shack and had a pretty good burger, fries, and milkshakes (they had a BOGO offer at the time).\n\nBeyond that, I was not keen on the atmosphere of the restaurant. It felt more like a cafeteria layout or Disney fast service restaurant. There were about 4-5 rows of tables that went across the entire restaurant that were placed immediately next to each other. Also, there were only linen napkins and no table linens, which is typically a staple of brasseries, as this place claims to be. This starts getting nitpicky, but the restaurant goes out of its way to call itself 'Sugar Factory American Brasserie', so I assumed it would at least attempt to vaguely follow the stereotype of brasseries.\n\nThe only bright spot was the young man who provided and collected our water glasses. I presume he's a bus boy. He was on top of it. Had our water there immediately upon seating. I also noticed he was at the table to collect the used glasses immediately upon our leaving (I saw him as we were speaking to the hostess).\n\nI cannot rate the food since we were never given the opportunity to try it, but it certainly sounds appealing on the menu.\n\nOverall, as a local to Orlando, I'm embarrassed to have such terrible service representing our city to the tourists visiting the Intentional Drive area.

4.0
Good
Dined May 1 2018

This was my first time their and I really enjoy myself me and my hubby. Wonderful service and food was awesome and drinks where good could have put a little more alcohol in it but good.

2.0
Mediocre
Dined May 1 2018

To say I was excited about getting one of Sugar Factory's signature cocktails was an understatement. The day I found out about the restaurant opening in Orlando I booked a reservation, even though my friend and I only wanted a goblet. When we came in and saw the super cool atmosphere, we were really feeling the place. When our waitress came, that's when things got weird. We specifically said it was our first time and we booked not knowing there was a bar we could have just gone to and that we were there just for the goblet. That's when our service plummeted. Not only was our waitress awkward, she asked us if we were from the area after looking at our out of state IDs and demeaned me for working at a local theme park, but she was pushy about asking us to get food, which neither of us appreciated. My friend finally ordered fries simply to get her to stop harassing us, and they took 45 minutes to come out. We were finished with our cocktail for thirty minutes before the side ever came. We asked to speak to the manager simply because at that point we just wanted to leave and pay for our drink. The manager didn't apologize for our experience, and brushed us off. We asked for our check and that took another 20 minutes for that to come out, with a forced gratuity for a party of two that ordered one drink. After finally getting our checks, the waitress forgot to give us a pen, which was very irritating considering we'd been sitting around for almost an hour with little to no service. When we asked for a pen, the waitress SLAMMED the pen down on the table and said 'It's been SUCH a PLEASURE having you tonight ladies' with the MOST sarcasm I've ever heard out of a waitresses mouth. I reached out to Sugar Factory on twitter and have yet to receive a response. Even the amazing drink is not enough for me to ever spend my money at a place that will treat their patrons in such a manner.

4.0
Good
Dined May 1 2018

Ask for Nick he puts the Sugar in Sugar Factroy pure entertainment as a server..

4.0
Good
Dined May 1 2018

Sugar Factory was AWESOME! It was my first time there and the energy is great and the food and drinks are delicious. It is kind of pricey but nonetheless I enjoyed myself very much!!!! I would visit them again!

1.0
Poor
Dined May 1 2018

I did not have a good experience at this restaurant whatsoever. Even with a reservation, we waited over two hours for our food to be brought out. After watching numerous guests surrounding us arrive later than us and recieve their food before us, I decided to speak with the manager. The manager said that she was sorry and there was nothing she could do about. After waiting two hours for the food, our orders were wrong. The server and hostess told us it was the kitchens fault.

2.0
Mediocre
Dined May 1 2018

Definitely not what I expected. My girlfriends and I went for GALentine's Day. We expected the ambiance to be a little more fancy. It's definitely a jeans and tee type spot, and not little black dress friendly. It's also super kid friendly-I'm assuming because Orlando is full of tourists. Also, for $30 gobblets, they could at least have had a real soap dispenser (not dial)...also the decor in the bathrooms just looked like a cheap DIY project. It's a fun spot to go to with friends, but definitely overrated and hyped up. I originally ordered a burger and the chef got my order wrong, so I didn't eat with my friends and I settled for a grilled cheese just to have my food come out before my friends were done eating. Needless to say, I was the only one eating by the time my meal came out. The Gobblets are good, not worth the money...but worth lying for to hang out with friends.

4.0
Good
Dined May 1 2018

I absolutely loved dining in at The sugar factory, it was great. The drinks, food, and the waiter's had great customer service skills. I would definitely recommend it to someone else and I would definitely go again for my birthday.

4.0
Good
Dined May 1 2018

The bowl drinks are $30+ but worth it. The food was ok but not worth the pricing. Definitely more of a lets go for drinks place.

1.0
Poor
Dined May 1 2018

We arrive and there's a line out the door. Fine whatever so we check in and the hostess says it will be a minute. The staff were very unprofessional. We stand around for 10 minutes and then another hostess is like can I help you I'm like yes we have a reservation. We finally get seated at a tiny dirty sticky table. The whole place seemed dirty especially the floors. Our $30 drink had no alcohol!! Most people can't finish one and we literally drank the whole thing!! Ugh... Waste of time and money!

4.0
Good
Dined May 1 2018

Great atmosphere for a celebration. My family had a great Valentine's weekend!

4.0
Good
Dined May 1 2018

Wonderful service, awesome presentation of cocktails, and fun atmosphere

4.0
Good
Dined May 1 2018

The restaurant is nice, a little on the party vibe. They have music playing loud. Most important very small bathrooms, only two at a time. However the food was good, I had the shrimp Alfredo. The drinks are good & strong, I had the cotton candy martini.

4.0
Good
Dined May 1 2018

We had an amazing waitress named Marlena, we plan on going back just to have her again!

4.0
Good
Dined May 1 2018

WENT THERE FOR MY SONS 13TH BIRTHDAY, IT WAS A BLAST AND THE SERVER WAS VERY ATTENTIVE AND NNICE, EVEN THOUGH THERE WAS 8 OF US!! IT WAS GREAT! THANKS

4.0
Good
Dined May 1 2018

Our reservations was great! Food was delicious & served in a timely manner! Goblets are great! Just a little pricey. Over all great atmosphere!!

1.0
Poor
Dined May 1 2018

I was super excited to have my family try this place. Unfortunately the experience did not go as I had hoped. I totally understand that there are often minor issues to work through at the beginning of any restaurant opening however some of the issues at Sugar Factory Orlando seemed to be amateur ones that should never happen. Our server was an absolute delight and was attentive however there is only so much that she can do to circumvent overall poor service that included burnt food, menu items that had been removed but visually still appear on the menu, broken door knobs, ridiculously long wait times for food, and more. The manager tried to make it right by offering a free milkshake but unfortunately the damage had already been done and we will not be patronizing their establishment in the future. My hope is that this restaurant can take some time to get it right and address their ongoing issues as I would hate to see so many in the area lose their jobs due to it closing down. The fun concept and name recognition is already there, it's the logistics that still need work. Best of luck.

4.0
Good
Dined May 1 2018

I really wanted to try it after all the good feedback, I did enjoy it I think some of the food are a little over priced to add meat to pasta is about 10 bucks extra but the rest was not bad, I had a great waitress and they had great music.

3.0
Okay
Dined May 1 2018

When I made the reservation I put down in my comments that it was my sons 13th birthday, I guess that's just for looks because nothing was done. We also bought him a non alcoholic goblet and the charge was 24 when normally its 30, so you only charge 6 dollars for and 8oz pour of alcohol?! It was confusing. He loved it but it was a tad expensive for nonalcoholic... Guess it's just for the dry ice that we paid for.

1.0
Poor
Dined May 1 2018

If you love The kardashians and obnoxiously loud music this is the place for you. The dance/house music is so loud that you have to yell at the person across the table from you and I'm not saying that because I didn't like the music but because the volume level is ridiculous. The food is on par with a McDonald's and the drinks (they have 3 or 4 beers in bottle) are all mixed sugary drinks (as stated in their online menu). As far as decor it's pretty much a high school cafeteria. \n\nI'm not sure why anyone needs to eat at a club/restaurant but it's way to idiotic for sane people to eat at.

2.0
Mediocre
Dined May 1 2018

I've been not so patiently waiting for Sugar Factory to Open and I was extremely disappointed. Over priced drinks were cool looking but not that great. Food was mediocre if that. Waited 30 minutes for my crepe to come out, it never did. The server was very nice but Every thing took very long to come out. We still had to wait even though we had reservations. The ambience is nice and if it's your bilOne thing I would go back for is to see one of the servers dropping it like it was hot and vogueing while everyone was singing happy birthday! He was awesome.

3.0
Okay
Dined May 1 2018

Great desert and great food. But very loud music.

3.0
Okay
Dined May 1 2018

I usually don't drink BUT the White Gummi was a goblet full of sweet deliciousness. I drank the entire cup.

3.0
Okay
Dined May 1 2018

I really enjoyed celebrating my birthday at the Sugar Factory! Definitely a must try experience.

3.0
Okay
Dined May 1 2018

I had heard a lot about The Sugar Factory and when I heard they were opening one up in Orlando I was thrilled. It was definitely an experience, music was loud, lights were dark. At times it was hard to hear what the person next to you was saying but it was definitely a good experience. The drink prices are a little high but you are getting 60oz in the goblet. Drinks could be served with or without alcohol which is nice and kid friendly. I would recommend this restaurant for the experience if not anything else, would be great for birthday.

1.0
Poor
Dined May 1 2018

The food was very cold an the management didn't do anything tonfix our issue as a manager you supposed to fix an take care of the customers

1.0
Poor
Dined May 1 2018

It was my 30th birthday all the great reviews I read of other locations did not match discription of this loc. the food was cold and hard,drinks tasted like water down soda, it was not a good looking restaurant either. The manager there was less tasteful with the way he handled my experience. I will not go back

1.0
Poor
Dined May 1 2018

Is it a dance club or a restaurant? It excels in neither category. Food was ill-prepared with chicken cold and mac burned. Club sammie was meh. Don't go.

4.0
Good
Dined May 1 2018

Been wanting to come here since it opened and when I was in Orlando for a convention this weekend it was a perfect time! They were super accommodating when I called to change my reservation, and when a large number of people from our group showed up they quickly accommodated us with tables and an extra server to help! They drinks were huge and so fun, absolutely delicious and a great bang for your buck! It's a noisy, high energy place, but how could it not be with all the awesome fun taking place! Will absolutely be back!

2.0
Mediocre
Dined May 1 2018

Great drinking, partying, event type fun spot. Very loud, but festive.

2.0
Mediocre
Dined May 1 2018

Myself and a friend ordered their Bacon Bleu Cheese burger, medium. It came out WELL DONE and black, sent it back to the kitchen and it came back about half as black. Terrible food, overly loud music, and vastly over priced drinks.

3.0
Okay
Dined May 1 2018

my girlfriend and I just recently went to sugar factory because I saw a picture on Instagram of the goblet drinks they have. They did not disappoint when it came to these goblets. So awesome!!!! Our waitress was wonderful but when it came to the food. It was horrible. I got the pizza burger while my girlfriend got the chicken parm. My burger was burnt and so was her chicken but we are not the people to send our food back and hope we get something for free. I would go back but I would eat somewhere else before hand and then hang out at the bar and get those awesome goblet drinks!!

4.0
Good
Dined May 1 2018

The drinks were amazing! A goblet is a must- for sure! The food was great! I recommend the spinach dip! Our waiter- cannoli made the night fun!

2.0
Mediocre
Dined May 1 2018

The drinks were good, but half of the food menu was not available. The waiter brought out fries that were cold. The sandwich I ordered did not have one of the main ingredients and the waiter brought the sandwich out and then told us it was missing the ingredient because they didn't have any fresh ones, instead of telling us before hand to see if we still wanted the sandwich. This place is only good to get cute pictures for social media. Lol

3.0
Okay
Dined May 1 2018

I took my girlfriend to Sugar Factory in honor of her birthday along with a couple of friends. By making a reservation through opentable, I was able to be seated relatively fast and in a timely manner. Our waitress was very pleasant and friendly. Upon knowing that it was our first time, she explained that the restaurant is known for their goblets (huge drink) and their wide array of sweet-themed drinks. We weren't big on drinks and getting drunk at all, so we didn't order a goblet for the table (as many around us did; with a few tables ordering a goblet per person), but it was nice to know that they offered non-alcoholic versions as well. We did order a rose-flavored drink for the birthday girl, recommended by our waitress for it's lack of overwhelming sweetness in comparison to other drinks, and it was really good! Though the focus of the restaurant was their sweet drinks and 'couture pops' (overly priced lollipops, be prepared to spend $22 for those), my girlfriend and I ordered burgers each and they were good; not above par (lacking a bit of flavor in my opinion), but it was pretty good. However, our friends ordered fried chicken and waffles and they fell in love with the crispiness of the chicken and thoroughly enjoyed their meal. The atmosphere was very lively, full of a young crowd with vibrant tv screens showing the latest of the Sugar Factory in the news or pictures of the celebrities that ate at the restaurant in its various locations. Be prepared for the frequent appearance of the Kardashians on the screen (especially Kylie as she seems to be a spokesperson for Sugar Factory). Attached to the restaurant was also a candy shop, another staple of the Sugar Factory, but it seemed expensive (our judgement based off their advertisements for $22 lollipops). Nevertheless, we didn't actually enter or check it out, so my opinion on their candy shop is irrelevant. SF can be described as a young urban sweet shop for the after 5 crowd

2.0
Mediocre
Dined May 1 2018

Restaurant is very New York. Large room with awful acoustics. The drinks where pricey but good. Furniture was cheap & not very comfortable. Women's restroom had 2 stalls, 1 of which didn't even close because the door hinge was off centered. 1/3 of the food menu was not available for some reason. Food was mediocre at best. Service was good. The videos playing is of $20 couture pops yet the gift shop only had one kind playboy couture pop. I know this location just opened on 12/28 but I think they have a lot more work ahead of them before I'll be returning.

2.0
Mediocre
Dined May 1 2018

I made a reservation through Open Table for Sugar Factory Orlando. Upon arrival, I was told that they didn't open until 5pm. I made a reservation for 12pm. Due to Open Table not complying to the Sugar Factory schedule I missed out on my opportunity to experience Sugar Factory Orlando. Therefore, I am very disappointed and cannot give a review of the restaurant.

2.0
Mediocre
Dined May 1 2018

they gave us the menu and we ordered but strategically they left the prices off because no one wanted to seem cheap and ask. drink was about $30 and it was mainly just ice. only good thing was our server

3.0
Okay
Dined May 1 2018

Drinks are excellent

2.0
Mediocre
Dined May 1 2018

We went to the soft opening and it was great. Wings were one of the best I've had. Wife and I shared Flat Bread. Very good. Last Saturday 1/2/16, Wings were totally different. Small and DRY. No Bananas oe Hot Fudge for the Ice Cream. One of their main specialties is the Ice Cream. No Bananas or Hot Fudge……at a place that touts its Ice Cream Desserts?! Also, they took the Flat Bread off the Menu as allegedly people didn't like it???? I also ordered a Mint Chocolate Martini. Server forgot. : ( Dustin a new Manager from Disney came by and apologized.\n\nWe will definitely return but will wait a few more weeks until things are straightened out a bit. Burgers look awesome.

3.0
Okay
Dined May 1 2018

Very unorganized host stand, tables sitting dirty for the entire length of our meal, the lamp shades on the lights still had plastic wrap on them...we ordered the $30 cocktail and the dry ice in it froze half of the beverage, we payed for a 60 oz drink with 30 ounces frozen...not worth the hype.

1.0
Poor
Dined May 1 2018

We didn't care to sit at a 6 person table in middle of the restaurant (just the two of us), but host said this was it even though restaurant was only half full. Our waiter told us the signature lollipop drink ($32) they were out of currently. But during the next two hours several other tables had ordered them. The sampler appetizer was mediocre. The entree steak was great tasting, however the other entree fried chicken came out 8 minutes later. For dessert we ordered the chocolate fondue ($24) for 2. It arrived with a bowl of chocolate that was not warm in the center. It had no bottom piece for a candle to keep the chocolate warm. Within a few minutes it's just hardened chocolate. Our observation $200 later was this restaurant doesn't seem to know what they are doing & inexperienced. The server was nice, and seemed to be trying to hold it together.

3.0
Okay
Dined May 1 2018

Went during opening week. A lot of their menu wasn't available yet but drinks were interesting and unique. Service was great and friendly but kitchen was really backed up. Understandable though during opening night . Had the Mac and cheeze pops and flatbread with a smores martini. Will absolutely make it a spot to hit at a later date . Word of warning though...don't go alone because those cocktail goblets are huge and made for 2!!!

4.0
Good
Dined May 1 2018

Both the Mai Tai Goblet and the Blue Cheese hamburger was wonderful!!!

3.0
Okay
Dined May 1 2018

Came during first week of business. Waitress informed us they were open to reservations only, luckily we made a reservation! Business was great and staff were very responsive. Food was okay, wings were slightly undercooked. Chicken BLT was pretty good. Overall experience was nice.

3.0
Okay
Dined May 1 2018

The food was good but not great. At their prices I was expecting great.

3.0
Okay
Dined May 1 2018

We are locals that were excitedly waiting for this restaurant's very delayed official opening. Food was very good but we were served the wrong 30 dollar drink along with the wrong 10 dollar hot chocolate. We did not even correct the waitress since it took so long to get them in the first place because the bar was so slammed (our 1 drink came after I finished my entree). Our server, while very nice, tried to clear our table at least 6 times while we were still eating. The small crowded dining room made the noise level extreme. It all added up to an expensive disappointment that may keep us from returning in the future.

3.0
Okay
Dined May 1 2018

I've been to the sugar factory in Miami and the ambiance is totally different. It was more of a bar/ hangout spot but the sugar factory in Orlando is more of a family restaurant .

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