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Everything was first class with superb customer service. shower curtain faulty
Fine service from caring hotel staff and english speaking.
(1) very convenient location (2) room is spacious (3) a selection of fruit available at the reception (4) staff are helpful and responsive nil.
It was in a good location. We had a corner room overlooking the city gate, so the view was pretty, but a bit noisy. The hotel was comfortable and the staff very welcoming. The only thing that needs upgrading are the towels. They were very thin and scratchy. Theven old town area was very charming, especially since we were there during the holidays. I would stay at this hotel again if in the area.
Better than many 4 stars hotels.
staff were very helpful and very polite
Very comfortable bed, great shower, wonderful breakfast The receptionist at the frontdesk was on the phone for much too long both at check in & check out.
We liked all the small efforts they had made in order to make everyone welcome such as keeping fruit baskets for those who stayed there and free internet facilities. Would have liked to have had some hot food for breakfast.
Nice large room. Very comfortable bed. Excellent breakfast. Great location. Included Tram day passes, but most sites were walkable. Convenient to riverboat docks. It was noisy at night if the window was open, but quiet with it shut.
Its proximity to the town. The good breakfasts. Comfortable beds. On a busy road junction and therefore noise from traffic unavoidable.
excellent quality and low price Very slow for checking out
Very helpful reception staff
next to station dinner/breakfast very expensive; kingsize bed not of good quality
Breakfast Tram noise
The location was great, the room was nice and quiet. I would definitely return here.
Convenience, next to the train station. We were confirmed for a higher floor and was given the lowest floor with the rooms.
Good value for money, the location was great, across the street from the train station and Bern is nice to see as well. Nothing, all was well
We were expecting to check our bags and wait until check in time however your staff said we could use the room immediatly and we really appreciated this courtesy.We also had dinner with another couple and really enjoyed the dining room. Good experiance. All of our comments were positive
Everything was ok, excellent location (100 m. from cental railway station in Basel) , friendly staff, good and tasty breakfast, easy-to-use internet access.
Very spacious room, with good bathroom products, including robes and slippers, excellent tea/coffee tray with many varieties of tea, attractively decorated room with good external blind system. Very good breakfast table, including prosecco! There was some noise from the tram station outside but this did not trouble us overnight.
Considerable service to guests. No.
Very close to train and tram station The beds are small
The welcome from the staff on arrival was fantastic and they were very helpful in explaining how to get around the city, also they helped with organising supprises for my sister from her Fiancé. They even went out and hand picked her chocolates and placed them in her room. There was nothing bad about the hotel, which makes a change! It would have been nice to have tea & coffee facilities in the rooms but this did not spoil our trip at all.
The room was clean and tidy and the overall quality high. The breakfast was fine.
I was extremely pleased with the hotel and its location in Basel. Would definitely recommend it to friends.
Hotel is located very close to the center
The Hotel was clean, the staff were nice and helpfull. The Hotel is very central, overall quite good.
Wonderful location within walking distance of the river for people taking river boat cruises. We were in the new wing so there were many stairs to climb.
... everything was ok
Good value for money, just in downtown.
Friendly staff, clean and well appointed hotel, ideally situated for my business meetings at Baselworld
A normal hotel with very good location,good stuff-gentle and helpful.near to the tram and bus stop.very convenient for a nice weekend in basel. No breakfast included in the price.old fashion design.the room wasn't enough spacious.
We stayed there over the week-end of the football playoffs and there were 120,000 Dutch fans in Basel!!! The hotel was quiet and clean and located conveniently to everything we wanted to do in Basel. They gave us a pass for public transportaion and a good breakfast each day. It was the perfect place to enjoy the old city and the new. The hotel goes back over 150 years and as they added neighboring buildings they connected them with twisting halls and stairways that made it difficult for large pieces of luggage. But it was interesting to figure out the history of the buildings.
Next door to Red Bar lounge is convenient - unique for Basel. Minimalist taken too far, little signage, confusing lift use has no instructions, reception staff continue talking to you when you are on the phone, mid afternoon cafe in lobby closes and you can not get a drink or food unless you move to L3, Opaque floor in bathroom impractical for a hotel as it looks unclean within moments of use.
proximity to destination lack of knowledge/information/effort to help from the reception staff on my destination (a couple of blocks away from the hotel!)
The hotel staff was absolutely impeccable in the friendliness and professionalism.
room comfort, design, spa facilities, view
We stayed at Ramada because/easy access to Tram, for Town and Riehen (Beyeler Museum) The staff is inefficient, high German is th language, No Swiss German no French and very poor English
The room and what was supplied and the staff Food in the hotel was expensive and the sauna area is small for the size of the hotel
Excellent quality - everything! Great design, style and comfort. best night's sleep I've had in ages. Nothing.
The hotel is near to business centers, and reachable by different public transportation. The room is very clean , and good wifi connection coverage. I didn't have time to check diffrent other hotel facilities. I will stay there next time inshalah. The price received from Booking.com is pretty less than other reservation web sites. the room is small.
The staff was extremely friendly and helpful.
Liked the ambiance and the staff was outstanding There was nothing not to like at this hotel
Absolutely 1st class hotel. You really feel like you're back in the 1900's. Stunning renovation of classic architecture.
Lighting The service at the bar
magnificant atmosphere! Great service axcept a little more effort in cleaning could make this hotel one of the best I ever been in
The view of the dining-room and the lobby. The staff. I bought un spacious double bedroom and they wanted to impose a "garret"- room.
Great location with a great view on the city and the Rhine river; friendly and mindful staff. The gourmet restaurant "Cheval blanc" deserves a special mention.
Inside the hotel one feels the unbelievable atmosphere of great history of it and past centuries. The manager at the reception was extremely polite By understandable reasons there is no swimming pool to a pity
Location Hotel Staff !
The attitude of all members of the hotel staff with have come to contact with was excellent - this is the real forte of Les Trois Rois. The dry cleaning quality is extremely poor (I requested two ties to be dry-cleaned - and they were returned to me completely destroyed).
Nice new building next to the new shopping mall in Basel/Kleinhünigen. It is right off the motorway in the Klein Basel (north of the Rhein) section of Basel but not very convenient for travellers looking to stay in the city centre. However it is a short drive/short bus ride or medium tram ride into the central areas of Basel. The hotel is brand new and modern, but still under a bit of construction as of 01 Oct. the bed was "tempurpedic" type material, but I felt it was very firm and uncomfortable.
modern, clean, spacious, large selection of TV channels, free tickets to travel on city buses and trams We could very clearly hear the heavy footsteps of the customer(s) pacing the room above ours.
The rooms corresponded to their description and photos on the site. The coffee at breakfast could be of better quality. Maybe replace self service machine by waiter service and coffee from a better quality machine.
New, modern, clean hotel with free wifi which was useful for business travellers Breakfast was fairly minimal - when I went down at 8.30 there was little food left and no clean tables to sit at.
Staff were very helpful. room was comfortable. We had breakfast one morning and felt it was good value. Free internet was helpful as was the mobility card providing free tram and bus travel. should we return to Basel we would book this hotel
The hotel is new, clean and situated in the shopping center, you could spend you free time with pleasure.
Great staff, good position for my needs. The fact that I had to pay SFr 15 for parking. The hotel should have a deal with the shopping centre whereby hotel residents do not pay.
Very clean room. Excellent shower. Free access to internet No evening meal in restaurant
Everything seemed very efficient. Broadband was excellent. Breakfast was good. Staff were friendly and very helpful. Check-in and check-out were straightforward. The hotel had only just opened so a few things were still being finished off (e.g. some electric light fittings, stairwell). Towels were very thin. Cupboards seemed slightly poor quality. Furnishing was somewhat stark/cold/minimalist.
It exceeds its 3 star quality, made things so easy for us. City tax was uncluded in the final price, not informed about that.
Tea and Coffee facilities appreciated. Free access provided to excellent public transport system, from outside the front door. Quiet and comfortable. No airconditioning so the provided fan was valuable. Cannot comment on breakfast as the cost seemed excessive.
the breakfast, the quiet position, the look out of my window
Location -> very easy to access some Novartis sites (Schoren and Klybeck) and also some central places in Basel (Claraplatz, marktplatz, etc) I would suggest a more healthy breakfast (more fruits and/or fresh juices)
The hotel was very clean, luxurius,close to the city centre.It also offers free transport in the city with all the public transportation as long as someone stays there. The breakfast should be inclouded in the price.
location Wireless internet in public areas was not free as it was in hotel information. Staff was not able to solve whas giving such information and why is right - promissed inform next day but did not.
Tram was too noisy during the night
clean rooms, good beds noise from the tramway, parking system was not well explained
good location on the tram line. breakfast is expensive.
Everything was ok
very comfortable and convenient Found the rooms were very hot!
There is no bar, no restaurant and no coffee machine in the room. So if you come back to your room and want a coffee or a sandwich. Forget it. This place is a glorified B&B and I would avoid you to go elsewhere.
Smart hotel, great prices and location. not brilliantly designed... form over function - room lighting and breakfast bar both need rethinking.
Location, comfortable beds, shower Size of the room, lack of storage space, inadequate breakfast for the price, understaffed in food area, nowhere to hang towels in bathroom, poor lighting.
Excellent location. Walking distance to Maktplatz, Spalentor, Barfuesserplatz etc. The only issue would be lack of tea & coffee making facilities in the room; also it was not possible to order tea/coffee although the staff did lend us a kettle!!
Food was excellent, great location, easy access to main area's They could not stop the rain!!!
The location of the hotel is perfectly located in the city centre from Basel. The building is nice and has charm being in the Rhein riverside. The furniture and the toilet are old, and it would need a room redecoration and restore.
I stated at the reception also, the TV are very small.Turkish Star TV is not representing Turkish tv channels, I recommended one of the four news channels from the satilite..Star tv is disgusting and embrassing in view of a Turk..We booked for one night but came one day early and although the hotel was full due to a fair in town, they tried their best to give us the room we liked on the river side..Efficient service of the hotel. One complain, the restaurant's prices are extremely high when a traveller wants to have a modest dinner, we could effort the first night but next night we prefered somewhere reasonable..
The hotel was in a great location and very well priced with well equipped rooms. The staff was fantastic in every way. A beautiufl breakfast was also served. not a thing.
The hotel is very noisy. Traffic on the bridge. As there is no air-conditioning you have to leavae the window open..We did not sleep very well.
Very friendly and helpful staff. Perfect location for exploring old town Basel and shopping. You look out on the Rhine River and a short walk across bridge or free trolley ride puts you in the heart a great stay. Buffet breakfast was awesome No shortcomings. Didn't find any faults
breakfast was great, furnishings nice, orderly, liked the shoeshine and the free mobility card, internet easy to use My sister (a fellow guest) asked front desk to lock up luggage on checkout day--on return several hours later it was still sitting in the then-unsupervised lobby
We enjoyed the central position close to the old town and other shopping areas. We had nothing we didn't like.
restaurant, food and service hairdryer
The view from my hotel room.
Close to the station and therefore easy access to Zurich or Berne or anything inbetween.
Excellent location - close to the rail station and city center. Decent and ample breakfasts. Quiet despite being close to the station. There was too much smoke from the bar area, which polluted a lot of the surrounding lobby and dining area. The cleaning of the bathroom was not as careful as it should have been. The wash cloths were not replaced after the first day.
good rooms, very clean rooms, a good breakfast No reception at nights
The big space of the room.
There is nobody at night in the reception, I had a key problem and couldn't access to my room. I had to find an other hotel to stay for the night. In the morning I came back, they appolagized several times and pay my money back that I payed for the other hotel.
Perfect location in about 100meters from Olten train station no free wifi connection.1 week costs 45CHF
One could not say the facilities are acceptable in term of space, cleanlessness etc... ...but when we arrived, our reservation had not been took in account, which forced us to an hour of argument with the uncompetent doorwoman who could not speak english, and an awful manager who hanged up the phone because we were "calling too late". Finally an helpful gentleman who could speak german with both of them helped us out of this situation and agreed to let us get the last room avalaible. Before booking in this hotel, one should also know "close to the station" means facing it, which also means you will hear trains quite loudly all night. Flight away, fellows...
Every things were good in your hotel.The best thing is so much quite . nothing
The hotel is very very nice. The rooms are very comfortable and really value for money. The staff is very friendly and look after your needs. I can really recommend this excellent hotel.
super location, easy access to train station and down town.The room was very comfortable and quiet.
It was convenient to the railroad station, the staff were friendly and helpful, the beds were good. The drain in the shower was very very slow. It took 1/2 hour to empty.
Proximity to railway station Tram noise
Location in centre and close to railroad and airport access bus.
proximity to the station
Superb bathroom, excellent location. Walls are too thin, neighbouring rooms can easily be heard.
very comfortable hotel for both business and pleasure poor choice in breakfest buffet
Lovely bathroom and extremely comfortable bed. Liked the 2 room concept.
nice rooms very noisy
Competent staff. Own car park. Valet parking. Very talented (lady) piano player in the lounge. Excellent central location.
It was very loud, bed was uncomfortable, food was not available and heating was not controllable
The hotel location requires you to have a car. Traveling by train or bus could be a little bit difficult, however hotel is really nicely located. Only once happen during our stay that room was cleaned so-so.
Staff very helpful and friendly, excellent facilities for families and great family rooms. Very child-friendly. Clean, modern and updated. Great stopover on your way to/from Switzerland.
It was conveniently situated near major motorways. The bed and pillows were comfortable, little else. It was a 3 star experience, at best, with 5-star pricing. Everything was extra even car parking. The Panoramic views were reserved for the expensive restaurant, not the rooms. The bathroom was 1970`s Holiday Inn, plus mould between the tiles.Despite my high price, the Hotel was full of bus-parties from Spain and Italy...contradiction?
good situation when driving to South of France price -room per night and breakfast seperated (expensive) + parking extra roomprice all included would be better
Location, near motorway. Comfortable rooms/beds. Different restaurants and bar, visited not only by hotelguests. Great breakfast.
Extremely spacious and very well equipped rooms, everything you could possibly need down to a pair of slippers! Very friendly and helpful staff, any problems/requests were dealt with immediately, (though the only problem we encountered was that the safe in the childrens room needed resetting to be able to use it). Really good restaurant(s), fabulous food, great atmosphere. In the 'hotel policies' it states that a 'wireless internet hotspot is available in public areas and is free of charge', this is not strictly true. The 'free internet' is one work station in the lobby, if you tried to log on to the wireless hotspot with your own laptop, it came up with a webpage asking for payment and it was quite pricey in my opinion starting at £5 for an hour. No matter where I've stayed, from budget hotels to 5* hotels, there's never enough milk, coffee and sugar for my liking. The only other bad point was having to leave!
Extremely spacious and very well equipped rooms, everything you could possibly need down to a pair of slippers! Very friendly and helpful staff, any problems/requests were dealt with immediately, (though the only problem we encountered was that the safe in the childrens room needed resetting to be able to use it). Really good restaurant(s), fabulous food, great atmosphere. In the 'hotel policies' it states that a 'wireless internet hotspot is available in public areas and is free of charge', this is not strictly true. The 'free internet' is one work station in the lobby, if you tried to log on to the wireless hotspot with your own laptop, it came up with a webpage asking for payment and it was quite pricey in my opinion starting at £5 for an hour. No matter where I've stayed from budget hotels to 5* hotels, there never seems to be enough milk, coffee and sugar in the rooms for my liking. The only other bad point was having to leave!
excellent bed, we were on tour, so only sleeping and go to the next location, nice hotel also for kids (8 months and 3 years).
Great experience. I liked the design in the rooms. The internet connection was good. Central location near the main train station. It was more than i expected for a hotel near the trains.
Staff were very helpful, breakfast was delicious, free mini bar with milk, soft drink, water and juice, free ticket for local transport, location next to Basel Station very convenient and room was very comfortable - what more can we ask for.
The welcome , the staff, the very well equiped rooms with quality furnishings and bedding, the little touches ( sugus on pillow, water and soda in ice cupboard }. And of course breakfast ! The WIFI should have been free. It is now a service that most hotels provide as part of room cost.
Next to sbb train station.Four tram stops to the center of Basel(Marktplatz).Clean.quiet,recently renovated.Plus the free water and refreshments in the hall fridge.Good bathroom and shower.Good size of room Rather expensive. Average to poor breakfast.Average,monotonous room.Shortage of inspiration and fantasy.
Close to main points of interest in the city, very friendly service, comfortable rooms
Nice rooms, ice and water/coke on the floor, LCD TV, Location is excellent @ Train Station, good breakfast with fried eggs available.
Very close to the station, gifts of ice candy coupon and tram ticket.
good all round hotel
Modern, clean and in an excellent position.
Excellent comfort, friendly staff, great breakfast, easy parking Pricy but fair
The quiet and large room. The breakfast selection was excellent and the evening meal was the best meal I had during my 28 stay in Switzerland.
Good size room and bathroom. Handy to the town of Liestal and railway station. A good location to visit the countryside. Excellent breakfast. No
Modern hotel with good location and facilities for a short stay I was given a smokers room with smell of cigarette smoke.
Quiet, convenient location Internet connectivity should be improved
Rooms are ok ! The uncooperative receptionist(e) .
Central position, not far from the station, top floor east facing room very quiet, well equipped, good buffet breakfast, friendly multi-lingual staff pillow too soft
Everything was fine. The staff was kind and the location ok.
well situated, convenient, clean, comfortable
Could not have been more well located near the city center. The reception staff was so friendly and helpful. The rate was over the top expensive for the small room.
As soon as I arrived, I was greeted by efficiency, friendliness and helpfulness. The single room had a three quarters size single bed. Everything was clean and worked well, i.e. bathroom had a large size shower which was very efficient. Complimentary water and high quality mini choc box. I had to pay extra for breakfast, but it was well worth it as there was a great choice, and everything was so fresh and of a high standard. I can't believe I'm saying this, but no!
Location was ideal for my business trip
The comfort of room and its cleanines and sheer simplicity. Hotel receptionist not very ettiquetted and welcoming. No help for carrying luggage etc. I have stayed in Ibis Singapore, it was much better than Zurich Ibis in terms of services.
The location is best. the stuff is efficient, car parking services were excellent.
The service and friendly staff , the location but we will not stay for a Sunday again , as everthing was closed. The access by car was almost impossible.
Excellent hotel - central location - cordial staff - nice decor
Excellent, very helpful staff, very convenient location. A very pleasant stay overall.
the resturant was ok the size of the rooms to small with that kind of prices almost 900swis franc for two night
Pool, sauna, gym.
The staff and service were excellent. The hotel restaurant and breakfast were very good.
The room was clean and the linen did not have any holes or stains. The staff was friendly. The double rooms might be ideal for single business travellers. Under the heading "share a fart" the door to the bathroom was not only transparent but also sufficiently open so that sounds and smells could spread freely. - The heating/air-conditioning system was difficult to control and even the staff did not know how. There was no shampoo in the room, but only hair conditioner and no shoe cleaning service at all.
Everything worked well, and the pool was nice
Convenient for city centre and the business quarter. The front of the hotel was shrouded in scaffolding in early September 2010. The entry to the underground car park is narrow, and parking requires restricted manoeuvring of the car.
Large quiet room.Large TV screen. Good airconditioning. Excellent breakfast and dinner. Presence of Spa en fittness center. No
We liked the bath anemities, the extra line in the shower to hang towels & swimsuits to dry, and the staff were all friendly.
The Hotel was centrally located and the staff were very friendly and helpfull. N/A
location Pool The rooms are a bit small bad smell in room