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Good location, good breakfast. Incompetent service. We asked the receptionist to suggest some restaurant for dinner. She did list three. Turned out that we couldn't reach any of the restaurants (after 1.5 hour of walking around and looking for them) as the whole city center was blocked because of some conference. Even though the hotels were informed about this blockage in advance, the receptionist did not mention it! Otherwise it's a fairly decent hotel that seems to be used mostly for corporate events and retreats.
eccellant location use of the internet
wanderful lake vew
Great location and comfortable rooms.
I liked everything. nothing
Staff could not have more helpful and cheerful. Our view from the balcony was beautiful. Great breakfast. We were extremely pleased with our four night stay. Visits to Varenna and Bellogio(sp?) were easy by train and boat. Wonderful area!
Friendly and helpful staff, good location and very clean and well kept hotel.
Nice clean hote helpfull staff.
Staff were extremely helpful. No tea and coffee making facilities in the room.
Location, location. Views are fantastic and still close to Lecco town centre Restaurant very expensive
The room, is very nice, big and comfortable. All rooms with balcony, an great view. The location is great, right at the lake, and goes everywhere. The breakfeast is very good as well. And has a parking place. Would stay again. The staff is not nice or helpfull, but apparently, in Italy, that is very commom. The restaurant is closed on sundays, and it is quite expensive.
very personable staff...spotless, new and modern rooms, wonderful view of the lake and Lecco (across the lake from Hotel Griso)...convenient location to all spots on Lake Como and other cities..Bergamo airport and Milano No room service.
The room was fantastic and the bed absolutely wonderful, I slept so well, the place was very clean and beautiful view of Lake Como.
Nice room and view but given the unfriendly staff and bad service wouldn't recommend it to anyone
Hotel Griso is perfectly situated across the Lake from the lovely little town of Lecco. The rooms have the most wonderful view across the lake to the mountains. Great comfort and fantastic value for money. The staff are superb and we believe this is because the hotel manager is wonderful with his staff, creating a very happy work environment. Loved our 5 days there. Great restaurant upstairs
The staff was very helpfull and friendly. Breakfast is ok for Italy. Rooms were very clean. For us it was perfectly situated ... however be aware town has very small (but Lecco on walking distance)
The view from the room's terrace was exceptional. The room was very spacious and very clean and it was actually much nicer than we thought it would be. The breakfast was fantastic, a very good standard, a great variety and enjoying breakfast whilst over looking the lake from the 6th floor dinning room was a really great start to the day. The staff were professional but not very friendly.
Excellent location with a lake view; very comfortable bed and neat room all together. Breakfast could've been better; restaurant/bistro the service/ staff/ food and value for money was bad. Spare some time to go out and find some lovely place for a meal rather then staying in.
Quality and value for money The bar and restaurant were excellent but empty.
Varenna is a beautiful place and hotel location is perfect This is the most overpriced hotel we ever stayed in. Poor service, hotel facilities and our room, very limited breakfast were not worth the money we payed.
Beautiful view of lake and mountains. The hotel felt old but very luxurious. The room and bathroom were huge and very comfortable. Parking was scarce.
The view from our room and location It is old and needs major updates, parking is difficult
A great position, get a lake facing view
The location was great and the view from our room could not have been better.
Location,fantastic view from the room,friendly and clean Room was gloomy,bathroom was small and shower was tiny.breakfast fruits were not ripe.
It has a good location and must have been a lovely hotel in its day. The hotel is old and dated.It was expensive and yet the carpets need to be replaced,the hairdrier was brocken,bed linen was a bit shabby.
Breakfast was good, yet served in a room away from the spectacular lake view which was a bit puzzling since that view is what they promote on their website as a selling feature. Bed was very hard and pillows thin and hard - I was glad we were only booked for 1 night on it. Given the star rating of the hotel, the bathroom toiletries & paper supplies were very cheap compared to other similarly rated hotels we stayed in this same trip.
The location and the view of the hotel was fascinating. The city of Varenna is a really nice place. The stuff of the hotel were very nice and friendly (especially the receptionist). The room was poor and old furnished, equiped (e.g. old TV set), however it was clean and the common areas of the hotel was beautiful. Because of the quality of the room we think the hotel does not reach the 4 stars.
Staying in a room with a balcony overlooking Lake Como. The hotel staff was reticent to recommend restaurants aside from their own.
The localization of the Hotel were perfect in terms of landscape. The breakfeast that should start to be served at 7:30am was never ready at that time.
staff were very helpfull and friendly, food and spa was excellent no dislikes
Nice location, good instructions received how to find the hotel. Nice Spa
The pasta is great. The view and the atmosphere (small, friendly village) is exceptional. Service was personal. About 45 minutes from airport and from Bergamo. Small parking lot.
The service employees were wonderful!!
location of the hotel
The family-owned atmosphere is great. It's in a beautiful loation and the family shows great care in maintaining a clean, friendly hotel. Pillows were too hard. This is the only complaint I have.
The hotel was perfect for a weekend break, we particularly enjoyed the spa facility and stopped an extra night.
Its quiet location and breathtaking view
The staff at the Hotel Alberi were wonderful. It had a safe and comfortable feeling. It was like staying with family. The hotel was also located in the center of Lecco which was so great. The bed was hard.
Nice room, Hotel very clean,Good position for the lake and town center,Room cleaned every day,Staff very friendly,easy access to all floors,Lift,Breakfast Adequate. None
Excellent location right on the lake and in the centre of town. Wonderfully helpful and friendly owner and staff - a real family feel and welcome. Hotel is very clean, up to date and comfortable. Would recommend. Parking can be difficult, but this is not the fault of the Hotel.
The location in Lecco old town and the excellent service provided by the family who run the hotel. -
four of us stayed at this hotel, it was excellent....rooms were a good size and very clean, the staff were very helpful, we used it as a base for going to the grand prix and visiting the moto guzzi museum, we found it to be in an excellent location
Nice, clean and big room. Friendly and helpful staff. Good atmosphere. Very simple breakfast. The traffic outside made it impossible to stay very long at the balcony because of the noise.
Well situated, good for overnight stay, staff were helpful. Breakfast was basic, but coffee good.
Staff were lovely, and the hotel was in a great location overlooking the lake
the room was clean, had a lovely view and the staff were very helpful. It was just ideal for a short break and the location was great.
We just loved this small family run hotel. Nothing was too much trouble for them, the breakfast was good, the room spacious with lovely views, fridge, safe, all you needed. Right in the centre with lots of restaurants and lovely shopping areas. Will definitely go there again.
Very friendly staff, good food, helpful, good breakfast, great views over the lake. Distance from the town for walking out for a drink or food.
Very nice staff and good atmosphere. Beautiful views on Lake Como.
The view of the lake. The rooms are big
Very friendly and helpful staff, gorgeous view of the lake, and excellent value for the price.
It is a family owned and run hotel with the owners taking obvious pride in their establishment. They were extremely helpful to us during our stay. The views were absolutely gorgeous and we couldn't have been more pleased with our choice. Our stay was was too short..
Directly on the lake with a great view. Hotel restaurent was closed but received a great recommendation for a nice Pizzeria nearby!
There is no doubt that the family who run the hotel make it a wonderful experience and that together with the location make it perfect. Nothing!!!!!!!!!!!1
The owners are extremely helpful and friendly. Made every effort to help with any questions/directions about the area. Room with balcony was overlooking the lake and mountains.
This was a jewel. It was a most lovely place to stay - excellent in every way. The rooms had been refurbished lately and were reasonably sized and were spick and span. The room opened on to small balcony from where we could look at the lake and high cliffs across a narrow road. The good breakfast was in a room with big windows through which we could look at business people windsurfing on the lake before work, launching almost from the front door. There are three restaurants and a great coffee place close by, including the El Terrazzo which is bit pricey but has good food and a perfect location beside the lake - highly recommended. There is bus every hour or so into Lecco across the lake. The owners are outstandingly courteous and helpful - they even gave us a lift to the Lecco railway station when they were taking their son to the train (saving the 15 euro taxi ride). All in all, this place is a jewel.
Great view, clean room No air conditioning, and it was quie hot
Everything was brilliant, but especially the friendly welcome. We were made to feel really at home, and they were always keen to help us. They treat everyone as individuals and it is very personal.
Friendly staff, cosy atmosphere. Limited breakfast. Your wakeup call is every day at 7 am without ordering, the church with really noisy bell is next house and it really beats you out of the bed!
I liked absolutely everything! The location is excellent, the food was better than somewhere else and the owners were really amazing people. They create the atmosphere where you just want to return again and again. And thanks for the bikes - amazing moments and gorgeous views!
Undoubtedly the stay was memorable for the owner/manager and his excellent helpfulness and hospitality. He is a gem of a guy. Breakfast was good. San Pellegrino itself has loads of character and a pizzeria across the road from the hotel which was excellent. Can't really complain. Maybe a bit cold at night in room (23rd Oct) and room a back and a bit dark but hey it was only 60 Euros. Also table cloths used as towels was a bit bizarre.
This is a family owned and operated hotel and the entire family works to ensure the comfort of each guest. The service was excellent and Signore Giorgio provides excellent suggestions on excursions in the nearby countryside. He is a wealth of information on activities and things to do and see in the area. Also, the food in the restaurant was excellent. We stayed at the Papa for a week while bicycling in the area and had an excellent stay. Signore Giorgio is very knowledgable of the cycling in the area and offered helpful suggestions and options for routes. All in all and excellent hotel for a very good value in a lovely location.
convenience to tourist sites & ease of parking
Location is great...Food was also good. Note Breakfast is continental with limited choice.
It was one of the best vacations I had - the childhood ones being the "competitors". Efficient, friendly, well-organized staff that became my family away from home and hopefully life-time friends. The location of the hotel is absolutely perfect: the place where some of the hiking paths originate, the bus stop is right in front of the door, the bridge across the river as you step out of the front door. The food in the hotel's restaurant is delicious, but for those interested in a "home- made" sandwich the grocery store is down the grocery store. The hotel is decorated with taste and has a very personal, distinct feel! All in all an amazing place. The people at the "Papa" hotel are the most welcoming, competent, professional, patient.
the owner was very helpfull even it was in the middle of the night I arrived
Friendly, helpful staff.
Large room size, friendly staff Nothing to dislike
LOCATION / RESTURANT FOR EVENING MEAL GOOD/ STAFF VERY NICE. BREAKFAST WAS OK. BUT NO FRUIT .AND THE WAITING STAFF DID NOT HAVE A VERY GOOD ATTITUDE. COMPARED TO THE SUPERB ATTITUDE OF RESTURANT STAFF AT NIGHT.
The friendly staff. The Hotel.
Quaint little town, great scenery, friendly people,staff. Someone spoke English. Helpful
Well sized rooms, friendly and serviceminded staff, good restaurant and bar, central location in the village
The location and view. I was incredibly insulted by the manager. My train was delayed and we arrived 10 mins over the close time of 11.30 at night. He yelled at us about being late even though he knew we had a late flight. I will not ever stay here again due to this incident.
friendly staff and very helpful excellent view over lake quite isolated a car is required
The staff were really pleasant and helpful. The location wasn't brilliant, you needed a car.
Morning receptionist spoke english understandably. The Manager did not listen or understand the problem with balcony door. The door jammed couple of times. The desk clerk said no-one can come to look the problem. Then the Manger came yelling that I (60+) have handled the door carelessly and taped a paper to the window saying that any reparatures will be charged. When the door was closed next time, it jammed again. I told to the receptionist to have a meeting with the manager next morning. Soon a service-fellow came to see the window. He gave instructions how to avoid jamming, and said there is something wrong with the mechanism (with few english words). After that I did not open the sliding door anymore. The evening was spoiled. I am not complaining but tell what I experienced.
The care and asistance given by the staff - second to none. The room was very spacious and comfortable with excellant views of the lake.- especially important for a long stay Although next to a 'main' road it was peaceful. Rail station opposite the hotel. Excellant light snacks at the Hotel Very few facilities within walking distance of the hotel. Virtually no night life in the vacinity of the Hotel. Necessitated using the car although the railway station was just over the road which we used on a day visit to Milan. Effectively a hotel for people with their own transport. Especially neeeded to access resteraunts