Very friendly staff. Friendly and clean hotel with comfortable rooms. Free parking at the hotel is nice, and just a 3 minute walk to the beach. Count on an extra 10 EUR p.p.p.d. for beach seats & parasol.
Best service we have had in our 3 months in europe. The hotel manager and staff went way above their required duties. Thankyou for a memoriable stay.
Very kind staff, excellent breakfast, very nice and relaxing atmosphere, nice rooms, parking, close to beach and various shops. Nice territory around hotel. All is good, many thanks! niente
The owner and the staff were extremely friendly and helpful. We were not there during peak season and ate at other locations.
Helpful hotel staff, excellent breakfast, free private parking, clean rooms. Location might be a concern for those travelling to Cinque Terre. But if you have a car it is not a problem.
Theo and his staff went out of their way to make our week's stay here a most enjoyable one. Having stayed at one of Marina di Massa's many two-star hotels on a previous trip, the Hotel Gabrini was a significant upgrade. The hotel is close to everything, but on a quiet side street. We would most certainly return should business or pleasure take us back to the northern Tuscany coast. Based on the price paid and the quality of service we received, there is nothing negative to report. This was a 3-star hotel with 5-star service.
The dinner was very good.
Staff was very helpful and breakfast was good rooms are very basic and the hotel is located in the middle of nowhere
the swimming pool is very clean and good for relax,the personal is like a family and very helpfull,the kitchen is extraordinary.everything is ok everything is ok
Location and parking Breakfast, beds, furniture.
It is tucked out of the way in a lovely location! The room was big enough, the room was very clean! The staff was excellant. The shower door was a bit tight, but the bath was very clean.
In terms of a three star hotel it was great. The staff was extremely helpful, rooms were spacious , the area was very quiet and the large balconies gave a true sense of serenity expected on a vacation. The air conditioning worked very well and management was willing to be helpful any way possible. Also the free Internet made the stay convenient. I would recommend it as a great value None. All was wonderful
Very helpful staff & excellent food and service. Lovely room with huge terrace, very quiet location but just what we wanted. Bathroom was a bit small but very clean and lovely room.
The hotel was clean but had very small rooms. The staff was friendly willing to help and answer questions,
Great front desk staff, good breakfast, good location Make sure to book parking. parking in florence is outrageously expensive otherwise
Pleasant and clean ideal for a vacation with children
very good food and always a good varied choice. very clean rooms and hotel staff very helpfull and happy
clean grounds and clean pool, friendly breakfast staff, excellent reception staff
We received a very warm welcome from both management & staff and were assisted in many ways such as transport to Church & Railway Stations (free of charge) along with receiving excellent advice on seeing the sights of Tuscany. The Management & Staff encouraged our attemts at speaking Italian but were fully conversant in English & French.
The hotel was a pleasant surprise. Newly refurbished and nice and clean. Pleasant and helpful staff. Good and calm atmosphere. Close to the beach. To us this was a perfect location for visiting Portofino, Genova, Cinque Terre, Pisa, Florence, Luca etc. by car, and visiting the beach in between. Very nice breakfast to eat outside or inside. Again it was so calming, relaxing and pleasant. Free parking and always place for the car. Free internet with ok speed. Certainly a hotel to recommend.
The personnel was very friendly and helpful.
the rooms were very comfortable and clean, the hotel is very modern and contemporary, the spa facility is a nice idea but very small, breakfast buffet was good and the staff were helpful and friendly location not much to offer if you only want a beach its fine but if not then you are a bit stuck luckily we had a car. they won't give you an iron but will charge outrageous amounts to iron clothes, there are no tea and coffe facilities in the room and no room service.or bar although the reception staff will get you a drink if you wait 10 minutes. the spa is too small so once there are more than 4 people in there its overcrowded. the "sea or mountain views" are debatable you see them in the distance your actual views are of a main road and apartment blocks. there is a big underground car park but don't use it they don't tell you but it's 12 euros a night to park there. if you want an extra hot drink at breakfast they charge you for it
in fact not really much, but this might be a taste thing,i do not like overdecorated hotels and small rooms and i guess it is noisy when there are more people staying as mentioned above the decoration is dreadfull and too much and the rooms are really small
Clean hotel Rooms too small Breakfast bad and food needs to be covered up
Very close to the beach, free parking, friendly staff, very good price/quality ratio
The quiet srroundings The air conditioning
Helpful staff. Clean room. Nice location near the beach. Nice garden. Big parking place. Good food. No lift - not mentioned on web presentation. Noisy ventilator in bathroom. Strange architecture of the building interior. Poor noise insulation of the room.
The hotel management was so kind that they provided us with a lot of useful information in and near Massa. For non-Italians, this kind of help is really appreciated.
Friendly staff, close to the beach and promenades, area is also nice, and parking - spacious small room, shower is very uncomfortable, design of the room (industrial look with cement and brick -- very cheap solution). Breakfast is marked by "chemical" coffee out of an old machine.
pool area as well as sitting area (patio); nice gardens hotel gets 4 stars because of pool and tennis court. tennis court in really bad conditions - very difficult to play and also dangerous (very slippery due to moth on the court, leaves fallen from tree ...etc). garden is beautiful but not very well maintained - trees not cut and so on. a little bit run down. definitely over priced - 220€ for 1 night with breakfast - this is almost a London price!!!
Very comfortable hotel. As we stay there at the low season we were the only guests. Nevertheless, we got all expected services.
Friendy and helpful staff with a very relaxed atmosphere and lovely evening meals at the restaurant. The owners take time to meet and greet their guests and are very welcoming and helpful. Very little to dislike - rooms a little bit dated, breakfast could be better.
Staff were very helpful and friendly. Very very close to the beach which is a big plus. Also had free bikes which was great. I would most definitely return if the room rates were about Euro120/night It was fine, though a little overpriced. Euro185/night was a bit outside my budget range
the staff were very helpful and the rooms were always clean. Even the breakfast was pleasant in an Italian hotel.
the seaside roon view is definitely worth the extra money parking can be a problem
Excellent position Poor breakfast
i too much was intrested in almost everythihg, and that is why , i will off course stay in that special hotel next summer with my family, we are 5 persons, and really want to enjoy my next vacaction at Excelsior, which will be good for all of us, i appreciated everything there, frankly speaking, nothing at all. all perfect . i felt very comfortable in my room, in the garden, in the lobby, dealing with employes, even i am now friend to all of them really nice staff, and was most nice, that its location is near beach, and behind was that nice garden .
The hotel receptions was great. Bicycles free for guest. Location. Nothing.
Excellent service and location, much better than it looks from outside
Proximity to the beach, breakfast and "farmer's market" on fridays. One special person, "Salvador" took the time to help us immensely with questions...but can't say the same for other front desk staff. Our initial arrival "greeting" was a bit disappointing. We had traveled several hrs by train and expecting a friendlier welcome and details on availability of "sightseeing, tours, restaurants" and most importantly, to tell us that all local restaurants close between 1430 and 1800 hrs!!! Nothing to eat and nothing opened to buy the minimum. Felt a bit like "pulling teeth" with info...
The hotel seems to have been recently refurbished. The staff is friendly and welcoming. The situation is ideal, if you are looking for a hotel on the sea front that is. The room was spacious and very clean. The breakfast is very nice, proper coffee is served (not the usual cheap dirty water thingy). Would definitely recommend this hotel.
Very nice rooms and excellent breakfast with a great view.
very nicely finished room/ no evening meal possible
Hotel Dany gave me bad impression. money for nothing. nothing to do in marina di massa. no sea view. price higher about twice than in cannes. Hotel Dany gave me bad impression. money for nothing. nothing to do in marina di massa. no sea view. price higher about twice than in cannes.
On arrival the woman at the desk did not discuss hotel facilities at all. We took a brochure from the front desk when it was unattended after we had unpacked. The information in the brochure was incorrect. The room was quite small for the price we paid.
very nice place on a nice location no
We had Half board and the food was fantastic. Pool was very nice and clean. Room Very Clean bathroom small. Staff nice but not super friendly. Grounds well maintained. Very close to beach. Quite Garden setting. Older but well Maintain. Over all Loved it For the Price would go back. Could up date a little. We booked a Silver Room Friends booked a Standard room we paid a lot more saw no real differents in the rooms.
Very friendly staff; well kept garden and pool; reasonable prices for wine; good location Bathroom very small; understandable because they were probably added at a later stage to an exisitng building
The room was nice antieque type, the sorounding is loveley. Missleading information about internet, No hair dryer,and no elevator.
The receptionist was wonderful and very effectiv. Thank You !
Very nice garden, park. Friendly atmoshphere. Beautiful house, fine swimming-pool and very, very delicious food!!! Typical italian style hotel, which we really liked and we will go there again. No children´s reduction if they don´t sleep in the same room as you do and the The The rooms are very small for the price (we had silver standard), but I guess it ist the attractive area which makes prices as high as they are...
We had one of the best rooms, top floor access to the room via balcony and ocean view. Breakfast just isn't good in italy.
The superb location just minutes from Marina
Quite, nice patio both at ground and roof top Parking was a challange
Ok Since the season did not start yet, was a little bit "Silence".