Would you like to save as your currency permanently or for this visit only?
Excellent service .. I forgot my passport in the safety box They contacted me directly and asked me how do I want to receive it.
concierge is very good no welcome fruits, nobody helping to open heavy entrance door, poor choices for breakfast. At least for New Year they could do something nicer for breakfast.
Property is nice great staff. Rooms are very small. No air conditioning is a definite minus. 75 degrees outside and only option is to use the heat. Very noisy but hotel staff was accommodating to move room.
Free bus to station partly compensated for distance. Lounge prices were excessively high: 1300 yen for a cup of coffee (3 times the Starbucks prices), but there is nowhere else to sit to conclude a short business meeting.
During a one month visit to the Kansai area this was the best hotel I stayed at among several in both Osaka and Kyoto including two 'luxury' hotels. The ANA Crowne knows about balance of service. The entire staff was professional, well organized and provided the smoothest, most comfortable and truly accommodating environment. Everyone knew what they were doing and worked well as an efficient skilled team. I have only praise for this hotel. I travel in Japan often and I plan to make The ANA Crowne my first and probably only choice in Osaka.
Location is perfect. 10 min from Osaka Station.
We had a room with a very nice view, having a lavish breakfast .
The service from the staff, their politeness, smile and assistance.
the room is clean, the bathroom is correct, the swimming pool and the sana excellent the level of English of the staff !
The staff is very nice and helpful, even if you don't speak any Japanese. You can keep your luggage at the hotel before and after checking in or out. Japan is tight on space, so be prepared for a small room. If the bed was a little higher off the ground suitcases could fit easily. The step out of the bathroom is nearly a foot drop, I fell out of the bathroom a bunch of times.
Breakfast buffet was nice. Subway right outside. Convince stores and restaurants outside. Price. Double what I paid for a similar room in Tokyo.
The price was great as breakfast was included,and there was plenty of choices of bakery/bread,jams and drinks available for breakfast.It was a bit out of the way for stations but the closest was a 10-15 minute walk.Some of the staff's English was limited but communication was not a problem. The bathroom was a bit tired but the shower was excellent.
Near bus station and train station. Smoking area is not totally secluded
I really liked the size of the rooms. At first I was pretty skeptical about the place because all you can see from the front is what appears to be an old 50's style dinner, but once inside you will notice that the place is much bigger. I didn't like the location if this hotel. It was nice and I enjoyed staying there however it was tucked away on a side road and was kind of difficult to find.
It was a real family hotel. I have seen many japanese families. Staff was very helpful, breakfast was ok with croissant,butter,jam,tea/coffee. Free internet and price compaired to japanese prices was very satisfactory. Location was for me a little bit far than i expected. If you like to be directly in the city center, or on a central street be careful. You need to take a bus to osaka station about 15 min. Wireless was not available from the room, you have to go downstairs. Only japanese channels on tv
there are private space and good atmosphere. They said there is internet in the room but when i got there they said i have to use at the lobby only