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the heated pool sparsely furnished room and very dated decor, not what I would expect from a 4/5 star hotel
I think the hotel is located in the best area along the wine route. I wouldnt hesitate to stay in Ruffach again on my next journey to the alsace region. everything is very typical french. Dont expect anything to be new refurbished and when it is (as the spa) dont expect it to be european or american standard. After all - this is france!
Stayed on our way back from Switzerland - food superb, and room was slightly shabby chic, but clean and comfortable, good views from our room
the location, the view, the park, the silence, exterior swimming pool 1. breakfast very expensive, middle quality, bad service, no refill, staff was preparing the tables for supper with a lot of noise during the breakfast 2. The exterior of "Pavillon Nantilde" (backside) is not clean and a bit "slumlike", does not fit to the image of "chateau"
Everything,top class.Enormous room,with a door leading straight on to the garden,enormous bed,well stocked mini bar,bathrobes.Excellent restaurant food was reasonably price cosidering the quality. The town(Rouffach) was shabby.
Beautiful chateau, great view and a genuine feel to it. Nice pool and sauna. Friendly reception staff and grand rooms. They even upgraded our room because of a late drop-out. The jacuzzi was not working.
Excellent location and views. Outdoor pool very refreshing! Aircon in annex was a mobile unit and so a little noisy.
The premises are wonderful and staff is very attentive
location & pool
silence, location , the park with river near the hotel , good breakfast we take 2 rooms , 1 room was perfect and the other room the cleanroom put a wool blanket and at night it was cold outside and i asked a heavy blanket , i asked from the reception and they brought to me a one blanket without sheet cover on it ' the next day i asked from the reception to change the blanket and it didn't happended . only the last day the cleanroom brought the couple blanket after i asked from her personally.
The welcome was very good, the hotel and room were very well appointed and the food was excellent
Staff excellent, attentive and helpful. Personified by Alain Rosenzuey.
The hotel was beautiful, the staff was friendly, the resturaunt was wonderful!
Room was large, bed comfortable. Excellent restaurant attached with good selection of wines. Good English spoken. Bathroom basic but perfectly adequate. Somewhat quaint, largely wooden interior design gave the room a slight 'Tyrolean' feel. Our room was above the kitchens and there was some general noise from equipment operating there, but fortunately not later in the evening though. Some families with children were a bit noisy in the morning. All in all we felt it was a touch expensive for what it was.
If you book a room in this hotel, do not eat in town, but stay in the hotel ! The chef prepares a great diner, menu or a la carte.
Great family room, good pool and excellent food Breakfast was expensive - we walked 5 mins into town and went to a local cafe / patisserie instead
Excellent staff in restaurant and lobby. Despite some staff had problems to speek English they were able to call colleagues that were fluent in English. I also like large room and sitting corner in the room + large bathroom+ extra towels for spa packed in a nice bag. The corners around the bath were full of black mildew ( I assume due to wet environment and insufficient cleaning). Information leaflets in the room were in French and English version was missing.
We thought the Hotel restaurant was very good. The Hotel was having major work done on the floor above us.
Good location, right in the center of the town, closed parking, cozy atmosphere. No possibility of reduced prices, standard price at the hotel is the same as the price on booking.com, no weekend-rates. Breakfast is on the expensive side and not really worth the 10 EUR
Comfortable surroundings, good restaurant and off-the-street parking (no charge). Breakfast, while not included in the rate, offered an extensive array of choices and for 10 Euros was well priced. Shower/bathtub setup did not include shower curtain and we got water all over the place. But it was a minor thing that we could deal with and many people might not even care about!
The location was great. Just a short walk up Grand Rue to the heart of the village. The staff was great, food was delicious and the parking secure. Found the room warm as the window would not remain open.
Great location and secure car park No air conditioning so had to use a noisy fan
The Hostellerie Du Pape was delightful. Right in the center of quaint little Eguishem, the hotel had its own private parking and our room was quite comfortable. Internet access in the room was a plus.
Friendliness of reception on arrival, could communicate in English, secure and free car-parking. Within walking distance of many good restaurants. Enguisheim is a picturesque town, with many floral displays, character houses over 400 years old and excellent locally produced wine
leisure facilities the room
Very nice hotel, comfortable, very nice staff and good breakfast. Have eaten in the brasserie, very good food. Nothing
The staff was very kind. The bathroom not to comfortable, and the washbasin is in the room.
Loved that the 2 restaurants were very nice and close to the hotel Best restaurant was grossly understaffed on the friday night we ate there. one waiter for 8 tables so service was unbearably slow. Food was excellent. Hotel pool was empty our first night there (and the pool was the main reason we chose to stay there w children!) then the next day the water was too cold to swim. Frustrating.
Spa, swimming pool and sauna. Great location. Most of the staff is really nice only one or two people aren't very pleasant.
nearby restaurants : a cheap simple and an expensive one a mini-bar in the room would have been a nice additional luxury
Excellent food, pleasant staff and good localtion close to ferry ports and tunnel
Very friendly and cosy property standard rooms are not very comfortable, upgraded rooms are quite nice - however the price is very fair even for standard rooms.
Cheap Plug in bathroom sink didn't work. Bad smell of corridors
Quiet, clean (but even if clean dust lays on very fast), the breakfast is very copious
We did not like the location - it is situated in a small industrial area between Guebwiller and the next town.
The staff, the cleanliness and the rooms; the size of the rooms
Cleanliness of room and excellent food! The village itself was disappointing.
Wonderful staff and good facility The rooms are small when traveling with young children. Perfect for a single or couple but very small if you have kids.
location, location, location would have liked to have a mini bar
Very good hotel, run by a very helpful young couple, in a beautiful little village. The dinner and breakfast were also very good. We had no problems at all - only a positive experience
Right in the middle of a very picturesque village town in the Alsace region of France. Centrally located and an easy walk around the village.. No complaints
Menu card only i french.
We loved being located right in the beautiful village of Eguisheim, within walking distance of the whole town, restaurants etc. The staff were very friendly and helpful. The room was simple but clean and all we expected. The breakfast was excellent and the restaurant very popular in the evenings. We always found parking in the hotel car park or within 50m of the hotel. It would have been nice to have had coffee-making facilities in the room - maybe a fridge.
Very good location in town center private car park charming hotel and town
The room was very ncie and the building is really beautiful. Ther is also a private parking
Breakfast, dinner and an excellent location for visiting the village on foot. -0-
The room was small, plain, and very basic. Clean, though. Great restaurant downstairs and parking was available. Good for a one night stop in a really picturesque town. The rooms was just too basic. The total lack of atmosphere in the room really detracted from the experience of visiting the town.
the location, food, romantic taste, staff none
A lovely old chateau with characterful rooms and nice ensuite bathrooms. Nice breakfast including delicious home-made jams. The hotel is in a lovely old town and close to vinyards - one vinyard almost spills into the town from a high hiilside - and the town has an interesting old monastry which is a frequent venue for music events
The hotel has a special charme, especially with some interior design elements and a flavour of art and culture. Wonderful hosts and a warm and relaxed atmosphere. This hotel has the potential to become a juwel in the alsace region. Any requests were handled in an easygoing way. Thumbs up !
Very nice staff, room, bathroom. Clean, quite a lot of space, very nice location and view over wine fields. Note: we only stayed for one night. No airco, but we only stayed for one night and even though it was hot outside, the rooms were quite cool.
Quiet location in the vineyards on the edge of a very picturesque wine village. No shower curtain in tub. Rooms are slightly small.
Warm reception after a very long journey, travel kettle provided without problem, excellent room with small terrace, very clean and well furnished, good breakfast (bit expensive) available on terrace, lovely breakfast waitress, excellent restaurants nearby and beautiful old town. out-of-sight parking for motorbike. Very quiet at night. No bar or restaurant in hotel but enough close by.
The personal touch of a family-owned hotel makes the experience special. We liked being amidst international guests from a variety of places. We would have appreciated an English news station on TV, but that was not serious.
Quiet place in the middle of vineyards, close to historical village with many good restaurants.
Quiet, clean, off the beaten path but easy to locate. Owner was personable, courteous.
The host/clerk at the desk was very helpful answering questions and providing suggestions.. The man who met us at the breakfast site could not speak a word of English and bordered on being rude when we did not understand he wanted us to sit at a table with our romm number.
Stayed in very nice family suite with 2 bedrooms and 1 bathroom which suited us as a family with older children. Very comfortable. Breakfast a little expensive but very nice and plenty of food. Great to be able to walk 5 minutes to the village whilst a quiet place to stay.
the location - the view from the window was lovely. decor - plastic flowers and old fashioned wall paper. shower had no shower curtain.
clean, warm, calm, swimming pool, quality of food, cheminee, parking, friendlyness
Excellent location, beautiful scenery, quiet, secluded, wonderful food, near the Alsace wine region. None
The views and countryside. Location to lovely villages. Noisey electrical system in room.
Excellent staff, helpful and friendly. Restaurant is a separate operation to the hotel but the hotel staff ensured we got a table. Rooms just fine for a one-night stopover enroute elsewhere.
I loved the environment and the atmosphere of the hotel. It was unfortunate that even though we were counting on having a sauna (based on the website) the sauna was not yet finished.
Hotel staffs are pretty kind. Dinner at Hotel restaurant were expensive even there was not so much choice and no Alsace's traditional foods were available.
Nice and secluded location I booked a garden room and I got a backyard room. The hotel has a beautiful garden, but the rooms facing it are called charm rooms. I did not know and I was unhappy with the room I got.
the rooms and garden are very nicely done there was no wifi nor mobile telephone coverage
quite nice hotel
Motivated staff, location and tranquility, very good food, excellent breakfast. Only small details. Shower loose from wall. No soap. But it is a super address we would recommend!
walking in the beautiful garden
we like the fact that you didn' have to go thur the hotel too get too your room. the employee's could not have been any more helpful.thanks no
Friendly staff, good restaurant The post in their website - biking, but you cannot rent a bike close by. We had to drive 30 km to the next town to rent bikes. I wonder if that is the same with the rest of the activities that they say they offer... ??
the food was excellent
Good diner and good breadfast Hard to find (only accessible via highway in one direction!), very small rooms, slightly unconcerned personel. More like a motel with a restaurant.
The staff was not friendly at all. There was no English spoken to help us with checking in or out. We were treated rudely when paying our bill at check out time. The lady was not nice when we tried to understand the french we didn't speak. We were treated like unwanted guests.
We think the hotel is very well situated for touring the surrounding area. We also thought that it was very comfortable, the restaurant was excellent and the staff were very friendly and helpful.
The staff was very friendly. The whole atmostphere was friendly. A Minor point: it's a bit difficult to find. It's accessible only from Rt. 83, a 4 lane motor route. It's next to the Total Station.
Friendly staff.Excellent Restaurant. Rooms are expensive for the low standard. Service at the restaurant is far too slow.