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The location of this hotel is great, but there are plenty of other hotels nearby with better ocean views that aren't obstructed by cruise ships 6 out of 8 nights from Christmas through New Year's Day for a lot less than the $3000 USD that I paid. This hotel caters to cruise ships guests over their own guests. Imagine having a beautiful ocean view room with sunsets blocked by cruise ships most of your stay. Also, waking in the morning to loud noises from cruise ship passengers walking from their ship to shops on a path that goes by all the ocean view rooms. In addition to loud horns and music from the cruise ships throughout the day. Finally, if that wasn't enough they let cruise ship passengers use the hotel pool/beach area on the second floor. At first I thought it was because the entrance wasn't locked to enter the pool/beach area. After meeting people from 6 different cruise ships on the beach they all told me that they bought excursions to use the Renaissance facilities. They rent their facilities out to the cruise ships!!! If I was paying $100 USD per night okay, but not when you're paying $375 USD per night with taxes and a 16% resort fee. OUTRAGEOUS!!!! The staff was terrible as well. Our luggage was delayed and when it was dropped off to the hotel it was just placed in storage instead of being sent to our room. I could go on with many other stories of how our room wasn't cleaned and how we weren't told about planned events at the hotel by the staff. JUST STAY AWAY FROM THIS HOTEL!!! IT IS WAY OVER PRICED FOR WHAT YOU GET.
We needed a hotel for just one night and it was ok. The hotel was clean, the bed was good, but it is clear that it is an old building. It is good enough for a short stay.
Is not 3 * hotel!!!! The breakfast was horrible. When I was arrived hotel was over booking and I didn't got a room despite I had a reservation. Staff very helpful. Is not 3 * hotel!!!! The breakfast was horrible. When I was arrived hotel was over booking and I didn't got a room despite I had a reservation. Staff very helpful.
Between the Hotel and the Lodge, this place has it's stuff together. I was less than impressed with some of the on-site restaurants and sundry shop. The only place to get breakfast in the complex is at the Observatory Restaurant. It's only buffet style, but I believe you get what you pay for. The sundry shop wasn't open the whole time I was there (5 days). The Jaipur Restaurant has an awesome asian buffet on Thursday nights. Even though the hotel is not on the beach the free shuttle to Blue Bay Resort is really worth the time. That beach is amazing. Plenty of beach chairs, enough shade for the fair skinned, and a restaurant with a full bar. If you're a beach bum, you could easily spend all day at this beach. They also have a scuba diving shop there too. The Lodge is quite nice as well. The beach there is good, but not amazing. The only real downside to the Lodge, at least in my opinion, is that it is literally in the middle of nowhere.
The service was indifferent and our room was very tired and uninviting. The grounds are nice and the location is very convenient to town. The rooms are available at a discount for a reason. This place does not live up to its reputation.
GENERAL OVERVIEW: First of all, when you visit Curacao don't have any expectations for customer service. It is not up to U.S. or developed country standards. The concept of customer service is a pervasive cultural difference (and perhaps problem) throughout the island. That being said, the hotel was very nice and the staff was courteous. Don't expect anyone in Curacao to bend over backwards to help you though; it's just not their way. You have to ask specific questions to get accurate answers. You won't get warm smiles and greetings from natives, generally speaking. HOTEL PROS: Clean and spacious rooms! Everything one would need including a small refrigerator, a separate dressing room, spacious bathroom with clawfoot tub, and a variety of restaurants. The location is ideal in the middle of the capital and walking distance to the market and the Queen Emma Bridge to get you to the touristy sites. All amenities on site including a nice spa, 24hour pools, wonderful decor. The portion sizes at the restaurants are quite generous. HOTEL CONS: Staff is not responsive. Restaurant service is extremely slow. Everything is expensive relative to the rest of the island. TIPS: Go to the market to stock up on snacks and beverages. The sundry shop mark up is at least 400% (bottle of water at market is about $1.50 at hotel it is $7). Eat at local establishments to get better pricing, though the local bars and restaurants will look dirty and closed. If you don't have a car, take advantage of the free shuttle service to the Lodge Kura Hulanda and the private beach at Blue Bay. BOTTOM LINE: We would stay here again, though the Lodge Kura Hulanda is much nicer and secluded.
This hotel needs serious maintenance!!! It's a old hotel the rooms are so in bad conditions that we had to move from there like three times for different kind of issues. I felt like I was staying in one of the worst hotels ever. The staff were not aware about how bad things were!!! They just gave me this stupid answer: Oh!!! I am sorry but this hotel is like hundreds of years old and there is nothing we can do about it????!!!!!! The issue with the Internet as a matter a fact it is free but some rooms they just do not have a WI FI router so if are the lucky one and got a room without a router congratulations!!! It means of course you ate not gonna have Internet at all. At least if you go out side the lobby you would be having some Internet.
The Kura Hulanda Spa Resort was a great place to stay. It is so quaint & historic. The grounds are always clean & everyone was so friendly & helpful. Even the housekeeping ladies were as nice as could be---and seemed happy to be there. The concierge was so helpful in arranging tours & taxis. I recommend this place to anyone staying on the island. It is enclosed & secure, yet walking distance to everything.
Small and unique. Our room opened to a small courtyard with a fountain. Wonderful commons area for breakfast or happy hour sometimes with live music. Staff was courteous and very helpful. Great location.
Overall, is an old, poorly maintained hotel. Expect a 3 stars Hotel, no more than that. Yet, rooms and bathrooms are fairly clean and it has a good location. I would not recommend this hotel. If have a little more room in your hotel budget, try somewhere else.
The room was clean and staff had excelent attitute.
This hotel was definitely charming and different. It has very pretty rooms and pools. However, the service is very slow and not very professional. Also, the restaurants/bars close early. This is not near the beach, so if you are looking to be on the beach this is not the hotel for you. They do offer shuttle service to the beach, but the shuttle comes every hour and the beach is a bit far away. All in all, I would recommend it for the expoerience.
This hotel is in town, walking distance to all attractions. Charming property, nicely landscaped. Rooms were fine except windows could not be opened as they faced the public areas. There is no wifi in the rooms, only in the public areas which I believe is contrary to their advertisement.
The cafeteria staff to say at least are not as good as a conserge service in the hotel.
Hotel is a good business hotel in middle of Willemstad. Not recommended for travelling with kids. They also have a resort on the other side of the island and that is more family minded. One minor point was that the watercompany was working during the night! and made a lot of noise . The hotel left a message that there was no water from 12 pm untill 4.00 am but did not mentioned the noise. But normally the hotel is nice and convenient for business travelers or couples.
it is close to the center (punda)
the location , the frontdesk staff and the food The hotel is in a bad nead of renovation. The pool should not be open to guest untill it is repair. It is a shame to have guest swim in a pool like that.The floor is completely crack up.
no refrigarator on the room
Hotel staff was very friendly and helpful, always with a big smile the bathroom should be refurnished. cleaning of room should be done more thoroughly and not limited to making up beds
location was great, rooms were dated, but the rooms were large and clean Some staff were not the quickest in the world...but hey, we were in the easy-going Carribean :)
Room is perfect,service is very good. The vieuw was very nice (swimmingpool). The window from the room it can't open , for fresh air.
Above all its location which was idea. In general it was ok although "a little rough around the edges" (wtaer taps difficult to turn, somewhat worn furniture, etc.
city center was oke, the hotel was little bite old
The hotel has an excellent location, the rooms were spacious & the airconditioning was excellent. The views from the pool bar , which overlooks the harbour were stunning
Nothing at all No room service, horrible towels, dreadful pillows, old mattress, no water, no ac controller, ban tv remote, no shampoo, bad soap, no water pressure, not enough warm water, casino´s ac a joke!, etc. etc. etc.
The hotel had a great views and was within walking distance to some great restaurants. The staff were very friendly and helpful. This hotel is not on the beach side of the island.While the reception area is grand, the room that we had was old and not updated. There were very few amenities. There were only a few outlets in the room - no outlets in the bathroom. There were no wash cloths, no extra pillows; it was a very basic room. We were only in Curacao for one night so it was OK, but if we had stayed there any longer, we would have preferred a beach hotel on the other side of the island.
Location, superclean bed and bathroom, no hot water, wifi spotty, outdated decor, most of the staff is in training and does not have much clue
The price is low, staff are all students and very friendly. Location is not the best. Especially if you have a car, it is difficult to get there. Also parking facilities are few and not really safe during the night.
The staff was friendly and very helpful. The hotel was less than a 10min walk from the major town and shopping areas. The room i was in was semi-underground, and the window had a lovely view of the stairwell going up to the ground floor. NOT suitable for the claustrophbic.
Location. Hotel was clean with new paint, doors and windows.. Big room and big bathroom Smell of urine in pool area, old wornout pool chairs. Wornout mattresses. Furniture still have to be updated. Parkinglot small and you have to drag tons by yourself to enter and exit parkinglot.
This hotel really shows its age, the location is very central but the condition and style is very outdated. Internet was not working during my stay.