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Comfortable clean room. Friendly,helpful staff at Registration desk. Good ,prompt room food service. Friendly ,considerate room cleaning services.Clean air. Comfortable room temperature. Excellent food and service in both eating areas. Absolutely nothing. Beyond expectations.
Pay extra for deluxe corner room. Worth it.
awesome! clean and friendly. perfect location.
The location and history of this hotel left nothing to be desired. Luxurious hotel with friendly staff They charge you for everything - They wanted me to pay .$50 a minute for the business center! If you come to this hotel and need to do work, bring your own laptop and be prepared to pay for the internet.
Magnificent hotel and piece of Canadian history. Tremendous building Although an extremely expensive proposition, rooms/some older pieces within them need to be restored or refreshed. A little old looking.
Great location right in the heart of Downtown Ottawa, really close to a lot of the sites. Staff is informed and professional, and the facilities (especially the pool) are world class. Loved it here.
Classic beautiful Hotel. Friendly Staff, especially the health club receptionist, who was great! Too old. Need refurbishing. Stained carpets, cracked ceilings, too many extension cords. Position of coffee maker hard to get to which makes making that morning cup a great hassle. Toilet we had in our bathroom was so close to the wall and door is in the way.
Beautiful hotel; comfortable room; excellent location. Will definitely return.
Toured both museums, Went to ByWard market, hiked , watched changing of the guard, shopped, ate well.
Quality everything - un beatable location having to pay for internet
The room and view overlooking courtyard. And the balconybreakfast Breakfast - croissants were stale, eggs old
The location is just perfect next to all the pubs, stores, resturants with patios, the parliament buildings etc. It is a clean hotel, staff is helpful. The hotel is a basic type of hotel nothing fancy or luxuries. If that is what you are looking for then it is okay. The indoor parking is very small and if you get there late at night you will not have a spot and you have to leave your car with your keys so they can move it once someone leaves.
This hotel is like staying at home. The staff is friendly and very able to handle our two official languages. They go out of their way to accommodate your needs. Bravo! The hot breakfast could use some work.
Location and price Parking garage is very tight.
The staff were friendly, the location was perfect, breakfast was amazing. We will return!
That it had a small frig and a microwave, which allowed me to use the room as a mini-apartment The fact that the 'wake-up' system did not work. I missed breakfast three times and was late for an important meeting. (Sorry if this counts as a 'complaint' - but it may be useful for staff to check the phones on a regular basis.
We liked the closeness to the By Ward market and the parliment buildings.
Location, Breakfast, Close to Public Parking, Service Rooms a bit small, Small TV
Very accomodating and welcoming. Great location. Comfortable rooms. Mine had two twin beds with a kitchenette. Stones throw from everything in Byward Market. Parking was $15/day as on-street has 2-hour meters.
the location, the reception
Right next to the Byward market, nice view on the market and even Parlaiment Hill from the balcony. Nice room, helpful staff. Breakfast included was a plus, although the quality of the breakfast wasn't fabulous one can certainly manage with it. Warm breakfast (eggs, bacon, potatoes) available for 5 dollars extra. Microwave oven and reasonably sized refrigerator in the room can be useful.
The location was very convenient to the office I was visiting and to local restaurants. The area had quite a few homeless people, that did approach you when walking to and from the hotel.
Helpful staff, clean room, very comfortable, good location but a little hard to reach due to current construction. Close to Byward market, which we loved for browsing, shopping and eating. Concierge was extremely helpful with directions for getting to and around Montreal, our next stop.
Excellent bed, excellent location. It is walking distance to everything. Staff are very friendly and provide excellent service!
They oversold the rooms. They did not have a room for me I had to sleep on a cot in a conference room!
We had an excellent experience at the Westin Ottawa. Our room was on the 21st floor overlooking the Parliament buildings - it couldn't have been better. The room was spacious and well-designed. We would definitely return here.
The comfort very good
Not only was the lobby staff friendly and engaging, they were extra attentive. The room with the Parliament view was fantastic and no details were overlooked -- linens, towels, cleanliness. Could not have done better for reasonable price or for greater cost.
Staff,location Kids running around hote,l screaming well after 1100pm ,older hotel,needs updated.
An excellent welcome, and room explanation etc. Nothing was too much trouble for the staff. Food excellent and good value. Not having beauty treatments available in situ-i.e. facials.
central position the filthy scum that surrounded the swimming and jakuzzi pools
We loved everything!!! it was right in the center of everything, so walking was perfect. there was nothing we didn't like.
I had an amazing view on the 2 most historic sites in Ottawa, the parliament and the chateau laurier...that alone was worth the cost It is an average hotel and rather expensive, if I had a room facing the backyard it would have been very disapointing. No free internet which is really bad
Liked the Bistro. Great for breakfast. Bed and room very comfortable!
Very friendly staff, including suggestions for places to eat, help with parking and just overall making us feel welcome. Pool and gym had to be accessed via lobby. Made it a tad uncomfortable to walk to pool in bathing suit passing through common area.
good service.. amazing breakfast Need a bigger tv in the room
Totally awesome Could not ask for more, will b back Nothing
Everything was excellent. The location was great and the host was outstanding! Nothing