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Location of hotel and surrounding area,very peaceful and country while close to the city No
Nice staff, very good service. The restaurant only serves "surprise"menu, although excellent quality.
the setting and the building the waiter had promised us a particular table and did not make it happen not was there and explanation nor an apology
Great Food Spa shut at 19:00
Cold room and bathroom. Very poor breakfast, no fruit, basic bread, not resupplied (9.30 sunday). Seriously overpriced!
Clean, efficient. Dinner and breakfast were a little expensive.
The gym was very nice though it was a pity it came at an extra charge
Hotel very clean. confort rooms. Staff service is too bad. need to ask to get something basic. was there with my kid: nothing ready for kids!
The staff were friendly and efficient. The wifi coverage was excellent. The bathroom was large and well laid out, although a soap receptacle in the shower would be useful. Details like clothes brush and shoe horn are always appreciated. Good copious breakfast with a superb view. Only niggles, everything was so well laid out. The ironing board was not very stable, but nothing else disturbed a comfortable stay. Laundry service needs tightening up - 24 hrs is a maximum and the taxi service - of the town rather than the hotel is unreliable, 5 minutes means a missed train.
the bathroom check out service and accessibility of the building
The room was clean and in good shape. The wc was separate from the bathroom, very convenient. Right next door to Holland Casino. At the time of our visit the parking lot was broken up. It was an unpleasant walk in bad weather to the front door.
room design, bathroom, separate WC
ambience easy car parking pleasant staff no
Nice atmosphere, very central yet calm location, excellent service. I appreciated a lot as well the (free) WiFi - which is in fact an indispensable service for most travellers.
New hotel in excellent condition, very helpful staff and good location - walking distance to good restaurants and museums. The beds were just too soft - no support at all - and we both had very sore backs after two nights there. It would be fine for us for short stays but we could never stay for long unless they have some beds that are a bit firmer. I am sure it would be fine for young people with good backs but we are both old with back problems.
A modern friendly hotel situated conveniently in the heart of the old town.Friendly, helpful staff made the stay all the more enjoyable. Breakfast could have been better quality ie bacon dried out, muesli cereal was mostly dust and not worth eating. A little more effort on quality control would have made it good rather than OK.
Comfortable hotel room and a kind and good staff
Well presented food. Large comfortable double beds. a modern,clean hotel. but. The car parking is a great distance from the hotel, walking it in the rain cannot be fun and should be avoided. Many of the bedrooms rooms are not fitted with air conditioning. I would recommend with reservation.
A new and well-designed hotel - quiet and relaxing ambience - interesting area - breakfast above average, though coffee was rather bland. Overall however, well worth a second visit. Parking rather unfortunate for the hotel, but the staff could hardly be more helpful about the two alternative solutions.
Loved our room with a little balcony. Spacious enough for luggage, bathroom had a nice large bath tub and the bed was very comfortable.
Excellent accommodations. Luxurious. Excellent bargain for price.
Nice, clean and comfortable hotel. The staff is very helpfull and nice persons. The bathroom very nice and modern. The beds good.
The hotel was located close enough to the city centre. They charge the internet connectivity in the room. Free wifi was only available in the public space.
the rooms were clean and basic. the location was excellent. the staff were friendly and very helpful. We enjoyed the bar and restaurant very much. They were very relaxing areas to sit and enjoy time with family. We came for a wedding and had to coordinate many people from all over the world and the staff were very helpful. everything is within walking distance so it was a completely drive-less vacation. the hair dryer in the room was a bit weak.
Comfortable, quiet room. Friendly staff. A little expensive, especially breakfast.
We were there for a wedding and ended up in the hotel bar late at night. The barman was very friendly and stayed open late especially for us! The rooms are nice, comfortable beds, nice shower, good location right opposite the train station. The parking garage costs and extra 8,50. Since you also have to pay 15 per person for the breakfast, I think the garage should be free.
Friendly hotel staff. I ordered with my dinner a bottle of red wine. The glass you get is ridiculous. It is a glass for a portwine, not for red wine. They should change that.
Very good staff, easy parking and pleasent rooms. Breakfast is too expensive.
A home from home ! I found the drain plug of the hand basin in the bathroom impossible to shut. I solved the problem by placing a glass upside down over the plug .
The staff were cvery hospitable. When I checked in she called me my namebefore I told her. Restaurant staff was also kind.Room was clean and the roomrate was very affordable. The location of elevator was not clearly shown on the ground floor.
Room was excellent, 4 available free computers/ internet available just off the lobby. Directly opposite the railway. very quiet room
Very friendly, helpful, and polite staff. There was a discrepancy between the website and the hotel over the price of garaging my car. It was resolved satisfactorily but could have been avoided.
The kind staff, the organisation - we got there passed midnight and everything was prepared-, the room and its bathroom.
The staff is friendly and quick in problem solving situations. The hotel is very well designed and confortable I think the cleaning of the room, and the bathroom particularly, was non appropriate for a four star hotel.
The staff was friendly, the room was clean, the breakfast was great. I could not have a hot shower when before going to bed, because they had a problem in the heating system. The problem is that no one had warn me about this problem, I discovered when I was ready to take a shower. When I checked out, I asked about a discount in the price, or no charging in the breakfast, but they refused. I thought very unkind of them, because I did not have a good sleep night without having a shower. In my opinion they should be more kind and apologyze with a real action, and not just with words.
The hotel run by students is a very good quality price relation, but the students still have to improve some small things, you easily pardon them since they are extremely friendly and motivated. when I received a phone call, they asked the person what was the subject of the call, a well known practice in a company when a secretary answers the phone, but not done in a hotel.
The friendliness of the staff, the cleanliness and the fact that the staff (first and third-year students) were open to comments and constructive criticism. It is a training academy, and this must be taken in mind when booking! As it is a training academy, the restaurant was not open at the weekend - however the breakfast was fine and I would recommend Humphreys restaurant in the centre of Leeuwarden (€19.95 for three excellent courses!).
Good and hospitality service.
This is a hotel school. Everything about the hotel is as you would wish it to be - and also as you would hope it could be in the "real" world. Better signage from reception to the hotel section.
hotel tres calme, service excellent
The hotel is a hotel university (the staff are students from international hostellery management), the quality iss that of a high quality hotel for a budget price (you pay about three times less than could be expected by the standerd of the hotel).
Students learn, train and run the hotel. Achieved 4 star rating. Friendly Reception staff. Hefty walk to room. No vending machines. No facilities for guests. No breakfast included in price.
It was very comfortable and clean. We had a meal in the restaurant and we enquired if they served smaller portions because 2 of our party couldn't eat a full meal. The hotel staff agreed that they would serve a smaller portion, but they still charged the full price.
The room (large!), the friendly staff, the breakfast.
As staying in a suite we found it very good. I found it pleasant to have eye contact while bathing with my wife staying in the large bed. There was no door between the batroom and the bedroom.
The clean and spacy room, the free parking The breakfast was poor and not royal as you expect from Van der Valk hotels, the rooms a bit noisy (showers of the neighbours), no elevator available, the suite we booked didn't had a jacuzzi as promissed but with a one person bubble bath, there is an open shower so you have to clean the whole bathroom afterwards
nicely arranged and comfortable rooms, convenient and quiet location, excellent staff, very good brekfest served at flexible hours at guests' convenience (!), everything clean and fresh if there were hairdryer and mini bar in a room it would be just perfect
The room was comfortable and provided space. We also enjoyed the two casino machines. Breakfast was great and had a variety of food. In the bathroom there is an opening above the window, which can be opened or closed. However you have to stand on the bath in order to do that, if even possible. As a result at night when the ligt was on in the bathroom musquitos and other flying animals were able to come in. My suggestion is to install a screen in the window opening for protection.
Large comfortable well equipped rooms, pleasant staff and good food. Free car parking on site!
Good location. Easy to find. Large room. Good selction for the breakfast. The entrance door to the room is quite thin and should be better sound isolated. If there is noise in the corridor it is heard directly inside the room.
Good restaurant, also the breakfast was good.
This was a good clean hotel, with very friendly staff. The rooms are basic, but well cleaned. The breakfast, included in the price, was a high standard. The Restaurant is of a very high standard and it was necessary to book in advance to secure a table since it seems that they have customers from far and wide.
Standard Campanile - cheap but reasonable rooms - good meal in the hotel after a long bike ride was very welcome - the brocolli soup was especially good
nice area no air conditioning, it was warm but in summer it probably would be unbearable..
Well the most convincing thing they served me in my room despite of the fact they dont offer room service and that was overwhelming. The staff is absolutely refine and descent Water was yellow, reflection of this color is everywhere in the bathroom, room was very small
Good locations - had a restaurant attached
no lift stairecase to havy on elderly people
very friendly staff,excellent breakfast.
Very convenient for the City Centre, budget priced hotel. Although near to the main road noise was not too intrusive. Restaurant and Bar opening hours.
Staff was very friendly. When we asked to be moved to a room above the ground floor, they took care of it right away. The food at the restaurant was excellent. Very easy to get to and conveniently right off a main road. Set back enough that there is no traffic noise.
The staff were helpful and spoke good english. The room was clean and comfortable and it was easy to park. The lighting in the room could have been brighter
Perfect service when we asked for change of room, however THE new room also smelled and was fulltime of mosquitos
Staff was extremely good.
lceanliness and decor Staff seems to be hard to find and a little surli
Really clean, the staff super friendly, i will definitely go back
Hotel was clean and comfortable and staff friendly and helpful. Signs from road to hotel were good, however, during our visit the access road to the hotel was closed and no aparant detour signs to hotel, plus more signs are needed within the industrial estate to entrance of hotel.
nothing in particular, location of hotel a bit far from center
able to check in in the middle of the night no heating at the bathroom
We needed a room for a one-night stop to break a longer journey - this hotel was in the right location and reasonably priced. It was well signposted. The room was compact, but had comfortable beds, good wireless Internet access and functional washing facilities. We did not have a meal so cannot comment on the food. Staff friendly.
Comfortable and easy location to find and within short distance of the W.T.C. No
Very simple yet comfortable with friendly staff and excellent food. Good location to see both city and surroundings, easy access from highway and city.
The staff were extremely friendly and helpful. The room was very comfortable and the restaurant had great food and service. I will definitely recommend this hotel.
Clean and neat, staff pleasant.
The friendly and helpful staff.
Convenient. Superb food.
excellent service and food it was very difficult to contact the hotel by e mail to organise things before the trip, i would wait a week or more before a reply
As we were staying for a skating competition the venue was perfect as it was so close to the ice rink . the hotel staff were fantasic and accomodated our every need.
Clean rooms - warm water. Very friendly employees. Rooms are rather small for these prices.
Friendly staff and expedient check-in and -out. Good beds and covers. Doors too thin (noise).
location service at breakfast on Sunday. Completely understaffed, buffet was empty 30 minutes before end of breakfast; despite reminders nothing was added.