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The friendliness and professionalism of the staff is unsurpassed. Excellent accommodation with superb service and unforgettable breakfasts makke this enchanting hotel a great choice.
Exceptionally friendly staff, great rooms, excellent restaurant (perfect breakfast and dinner as well). Beautiful environment, cosy traditional buildings. Reaching the centre of Cologne by car within short time . Sometimes slow internet connection however the staff did all efforts to fix the problem. No serious problems at all.
friendly, familiar atmosphere
Very friendly home atmosphere, good service, very good kitschen, nice and big rooms, perfect highway connection to Koln
very typical hotel, comfortable apartments and large, very good food, easy for the highway and the fairground in koln
The interior is good, quite clean and cozy rooms, friendly stuff very thin walls, in the corridor you can hear what's going on in the rooms
Breakfast don4t understood all words because french people
Comfortable and friendly atmosphere. Good English speaking staff. Very good food and menu. Main Road running alongside and trainline opposite may be a problem in hot weather when windows need to be open. But for us it was not a problem.
Very accommodating staff who even served us breakfast past the time cold room
Not good hotel...But its in a location that if you have to stay i that location,there are not so many hotel there....Choose it if you don't have any other choice
Very nice with excellent staff and service.
The ambience, the room, the pool, jacuzzi, the restaurant and the awesome and friendly staff at the hotel. Our car had problem starting and the valet was extra helpful in helping us get it started again. We felt like royalty during our stay. You gotta check it out! The price of the meals was way too expensive, and although the mini bar is available, the price of the snacks were anywhere from 3 euro and up; a imported chocolate candy bar was 5,70 euro. The breakfast was very expensive, we paid 8,50 each for a belgian waffle (not that big) and the total cost was around 40-42 euros for our breakfast and we ordered this from the ala carte menu!
The Hotel is very Beautefull . Rooms are very comfortable.The staff are OK. The restaurent is the best !!! Spa is very good. All the services and facilities cost very much if you compare to the rate of the room. Sometime was shocked. For exemple 28euro Breakfast!! Internet 1 hour 10 euro's.... end...
Nothing at all.... Yes. The hotel is more than...In the year 2008 they still did not make any difference between smoker and no smoker room...The rooms are small and you verry poor established. The prices are verry high and they can give you nothing for your money. You can not have a beer in the bar, they offer you the beer in 2dl glas for the price of a pint of beer...
Absolutely everything - although it was a shame that the posh restaurant was either closed or fully booked on the nights we were there. Nevertheless, the alternative bistro type restaurant was excellent. Staff perfect - even noticing and reporting to us that our car in their car park had a puncture. This necessitated an extra night's stay, which was arranged without difficulty. The weather! This was the one thing that was beyond their control.
The decoration and feeling of the place The pool is small and not very shallow
Pleasant sorroundings and close to Cologne for Exhibition
Minibar was free of charge. After we came back from the spa the housekeeping made a hearth of the bed sheets and put roses on it. This was very romantic. At this saturday it was very busy. There were 2 weddings in the sloss. The personel said they where fully booked but after 30 min waiting they gave us a nice suite.
Great food. Lovely Building
Exterior of building is fantastic and quite luxurious looking; Vendome restaurant is fantastic albeit expensive Dated rooms and interior; shower was terrible - kept falling out of bracket; room was extremely cold and thermostat didn't do anything; hotel charges ~25 euro/night for parking which seemed absurd given its location; requested an iron and it was covered in goop which proceeded to get on my shirt
Almost everything is fine: Building, rooms, style. Staff is not professional for such level of hotel
There were several restaurants in the immediate area. The staff did not know about using the VAT form so I did not have to pay the tax on the hotel
The co-opertaive staff Not really
Staff where very helpful and understanding of specical requirements Double room was a bit small for two persons with thier bags
Transportation to and from the airport makes the hotel a good choice when travelling from Cologne airport.
Good convenient position, plenty of parking, exceptionally clean and very good value for money. Good train links to Koln and Bonn.
Wired internet in the room. Restaurants and other activities (casino) just around the hotel. A bit expensive.
The staff of the hotel is not good in English and not very helpful to foreign travellers.
The buffet breakfast was very varied and plentiful, a good start to the morning. Tea and coffee facilities in the the room were very poor. The price of the hotel was expenseive compared with the one at Munich airport.
It was peace of mind Every thing was parfect
The location was beautiful, as were the hotel facilities. The room was spacious, lovely, also there were seating areas in the large corridors. Free use of sauna fitness and solarium (at the time of my stay-Sep 2007) make a good point when it comes to relax. The staff was very helpful and nice, and the food was great. There is truly nothing I would dislike.
We appreciate a lot the hotel, the room very big and clean and very cheap. Very calm place too ! The staff was very nice. We recommand that place for your familly. It s better to come with car. The restaurant for the brekfast is small. If you want to go to koln, it's little bit far : 25km, so you need a car.
Atmosphere/ambiance, food , surroundings...could not fault it! I did not stay long enough!
comfortable restaurant & quite
Quite, breakfest, design
The hotel was very comfortable and peaceful. The staff was friendly and helpful. We`ll surely come back again! -
bed and breakfast. inconvenient if you're not driving.
Location - close to airport Grounds Breakfast Very nice, but misrepresented 4-star rating (3-star more accurate)
Very old fashioned, they promissed internet and there was not. Noisy.
It was beautiful! Very quaint and cozy, and the hotel staff was very friendly and helpful. I only wish I could have stayed longer.
First and foremost the support of the staff in my late arrival and instructions to get the key etc. The breakfast was excellent and helpful staff was always present. As a traveler that spends 80% of my days on the road, it was indeed quite and impressive stay. I would suggest that signage be lighted at night. I arrived in Rain and was lost on the site for a few minutes till found the key box.
The fantastic atmosphere of the hotel
Clean and quietness is fine, lots of green in residential area. No information on the address whatsoever, no indication. Staff always bussy on telephone and slightly arrogant girl not being able to write down the actual address.
Very accommodating. Let us use the facilities earlier than check-in time.
We liked the staff every one we met was welcoming and helpful. We were able to access the internet which was crucial. We enjoyed the breakfast which was excellent. We would stay again in future. We would have liked a larger room but perhaps there were none available.
Everything was O.K.
Room very spacious and comfortable; breakfast enough various. Not easy to find without a map or gps, but I arrived late in the evening
Clean rooms, friendly staff, good breakfast. There was no internet available in the hotelrooms.
nice, clean and good breakfast and service. location was good and quiet but access to it from train stop in a small town that not even bus drivers know where it is very bad especillay during the train workers strike when you arrive at the train stop late at night? hotel should put a sign up at the bus stop numer that goes to their street for helping customers and bus drivers. My experience was probably tainted because of the train strikes and having to go daily to the dusseldorf messe so far away, otherwise a nice hotel for leisure or if you business nearby.
I have stayed in the hotel several times: I like that the hotel is small and well situated in a small town with an easy public transport access to the city Köln. There are some noise from the main street in rooms turning to this side - main due to windows with sealings not properly airthight. Rooms are getting a bit worn out now. Bathrooms are OK. 3 stars may be a bit too high.
people are nice and helpful the bed is small
Quiet Location, good and friendly service, excellent breakfast. Rooms outdated, hallway and staircase in the side building looked rather tired, carpets worn out and should be replaced.
The place is wonderfull, location also The lack of elevator causes a big trouble for us, the breakfast consisted of basicly salami, not rich offer for breads, for example the scrambled eggs were offered only under a reguest, not offered on the table, generally the staff was ok, but there are some things to be improved, like the internet connection. Also the price we payed was a bit higher than the confirmed offer in your site.
Nice location - very quiet. Excellent dinning - expensive but worth it. Dated decor in the bathroom. My room was very nice but the shower was really only an afterthought fixed far too low on the wall so that I had to bend to wet my face, and notup to what I would have expected for 140Euros per night.
Restaurant and the staff, quiteness I did not get the queen size bed I have booked but standard bed; hence I paid extra for something I did not get.
size of the room and toilet no facilities
Easy access with public transport, practically situated near bus station, very polite staff, delicious dinner, fair price. Room is big enough to put in bigger sized bed (bed 200x90 is nowadays rear to be find)
Very good value for the money, excellent breakfast, delicious restaurant and very kind staff.I would deffinetely return.
Clean, well-appointed room with all the facilities I needed, included a very efficient wireless internet connection. The breakfast choice was also excellent. Parking was a challenge.