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ambiance, comfort of our room, exellent food, nice friendly service access for handicapped persons (not applicable to us)
We stayed in the "castello reale" for one week - and we were treaded like a prince and princess. The chambers have both the modern comfort and the spirit of living in a castle. Very good kitchen (local wines and dishes). The location (Oviglio) is in the middle of the triangle Torino - Milano - Genova ; and these cities are only one hour away
The actual residence is absolutely amazing. The stuff is really nice and the hospitality is crazy! Its is really tidy there and the food is really really high quality. it is really close to Alba, so we were able to go to the truffle market. Also its hour and a half drive to Milano. If we had a chance we would definitely come back. No complaints whatsoever!
Wonderful atmosphere. Great staff. Terrific food. Huge rooms everything you could ask for. We loved it.
Liked the good service and the clean and spacious rooms Liked everything
Excellent food, welcoming staff.Wine of the area.
Staff was very friendly. We liked the fire place. The bathroom was top. The not-new but modern-style furniture was not was we expected in a castle. The floor was not clean. The food in the restaurant was disappointing and didn't deliver quality for money.
Size of room is good. The restaurant is nice. Our room was a bit too dark; should add more lights. Would be a challenge for guests with heavy lugguage as some rooms are not served by an elevator.
Very comfortable room in a pectacular building in an interesting village. From the welcome as we arrived through the dinner and one night at the hotel we encountered only friendly, helpful people. Although a group were visiting the hotel to evaluate its suitability for a wedding reception, no request we made was ignored or treated as less important or less urgent. If and when we visit this part of Italy again we will make a detour, if necessary, to stay here again
The property was very interesting and the common rooms were very breathtaking. We were the only guests that particular night, and we felt very uncomfortable. The restaurant was closed, and when we asked to go to the bar, we were taking to what I would call the library. The doorman, who was appartently the staff member also served our drinks. The girl at the desk spoke no english, which made checking in difficult. Also, very remote location.
Good value for money, clean and nice hotel near shopping area.
Excellent restaurant, menu prices good, restaurant staff very helpful and friendly, reception staff friendly and helpful. Room was clean. Better quality than usual Hotel. Nice large room with two large windows. Booked double room, when we got there, we got twin beds. Requested change but no double room available first night, and we decided to stay in the room provided for the next two nights. No comfortable chairs in the room to relax. Sky TV did not work well till we requested help.
This was a very nice hotel especially for the price
efficiency, location would not consider it "comfy" or "charming"
I have stayed there before and this was the cheapest i have stayed for i will use you agian. I have bought a house in the area so will be going again soon.
All staff were friendly, helpful and always ready to help. With a baby we needed boiling water on occasion (as there were no water cookers in the room) and this was given to us by staff at any hour with a smile. Excellent! The central location and room service/restaurant were very good quality for the money and we would go again anytime. We were dissapointed about the baths as with a name- terme- you associate thermal baths of course. we did not make it to the public baths next door but suspect that these were the actual thermal baths we were hoping to see. good marketing though. facilities were simple but in good shape however.
Great choice of breakfast Wi-fi only available in the hall
Room was very small, airco did not work, matrass was old and worn. Hotel is clearly past its prime and needs serious money to bring it up to standard. As we only stayed, we did not use the spa, hence, these might be of better standard.
It is not common in other spa hotels to charge for using the pool while you are staying there. When I went through the hotel website it was said that the pool is included and it was one of the main reasons for us to chose the hotel. The staff seemed indifferent and tired comparing to other hotels in italy and we've been in quite a lot of places in italy.
The spa facilities were very nice and our skin felt great after the thermal springs. The beds were very hard (and we like a very firm mattress!)
Extreme high and extra charges for using pool and sauna
Professional staff, excellent breakfast, great central location
Grand decor, great position, nice and quiet, good breakfast. Bar closed very early,or not open at all, evening meals inferior to local restaurants, bed hard, extra charge for pool not clear until you use which is expensive unless you spend a few hours in there. With just a bit more attention to detail this would be a fantastic hotel
Except finding the Hotel everything was excellent
Great location, lovely comfortable room with large bed. Tropical pool & sauna, turkish bath etc were excellent and included in the price. Very relaxing place to stop over on a long journey. Excellent breakfast with lots of choice.
Newly contsructed hotel located in one building with big wellness center, cinema and restaurant. Wellness is good, several pools and saunas. Restaurant Pomodoro is very tasty and cheap (considering the class of the hotel).
god prize, god locatio, clean and good breakfast I wod like to control the heat of the room my self, when we arived the room was cold and the reseption had to turn of the aircondition. The frigerator in the room was warm not cold (minibar).
Very comfortable rooms, nice showers and bathrooms, good breakfast, friendly staff.
the room was good value for money and very clean and the furnishings very modern
the hotel is perfect, it woth all of the four stars, the room is clean and beautiful, the breakfast is very good, everything is fine, you can you some of the facilities of the wellness free of charge we just stopped here on the way to france, the only problem is that the hotel is in the middle of nowhere, so if you want to spend here a week and do not mind that you have to travel 100+ kms to see e.g. portofino that is ok, but otherwise you can only enjoy the wellness part, however we found a very good local pizzeria in the village of spinetta, cheap and very good pizza
From the beginning it is necessary to finish all subquality work left by builders Then to open hotel Elementary numbers from a building dirt are not washed From the beginning it is necessary to finish all subquality work left by builders Then to open hotel Elementary numbers from a building dirt are not washed
The breakfast choices were very poor. Otherwise, it was quite a good deal.
It is very close to Vikolungo & Seravale-))) In general it is a pleasant quiet place, swimming pool could work longer hours though-))) in general it is a good hotel and we will be coming back next year again-)) Some stuff were not helpful at all. different day - different treat-))) Swimming pool should work longer if possible on weekends -)))
Pleasant staff. Modern, clean hotel with comfortable rooms Main entrance covered in snow and ice. Not cleared or gritted even though there were more staff than guests!
Newly remodeled hotel. Comfortable, spacious, well-lighted room. I loved the little balconi overlooking the green hill facing my room. Very pleasant and efficient staff as well as management. I was very pleased with the quality service and attention I received.I felt at home at Hotel Valentino.
Low price, clean rooms, good parking possibilities Terrible breakfast, poor food in general, unfriendly staff, no wireless Internet connection although web page promised this
Staff friendly Lack of heating. Very restricted restaurant mene
Free parking, quiet location within walking distance to the city centre.
good - we were there for one night for a family visit and foünd the hotel to be very satisfactory
large rooms, comfortable bed, had a garage, clean sheets and towels, breakfast went on until midday, cheapest hotel in the area rooms were not that clean (lots of dead bugs everywhere and tables weren't clean) and breakfast was awful (hardly any choice, all stale, any cooked food was extra)
Cost of the room 80 degrees F (27C) outside on June 1st but the Hotel do not switch on the air conditioning in the rooms until July 1st! Breakfast was poor in the quality and variety of food on offer.
hospitality of the staff 1) poor breakfast and quality of meal in general; 2) too noisy at night time (because of many junior sportsmen).
Very friendly owner who provides customised services and takes care of your individual needs, special nutrition and habits. I definitely recommend this hotel.
Relaxed, spacious, clean and comfortable, friendly and helpful
the food was very good, and the hotel was very comfortable.
The only way to get internet access, they said, was in a double room for single use. Since I really needed it, it cost me in total 10 euro to get the normaly 5 euro internet access.
the courtesy of employees the hotel is next to the prison and is impossible to reach alessandria downtown without a car
Modern, clean rooms. Just off main autostrade, but despite that remarkably quiet. Friendly desk staff.
staff extemely helpful and friendly, easy access off motorway, evening meal good but breakfast not so good but adequate, easy free parking
The reception and restaurant staff spoke good English and were very hospitable and helpful. The location was good, near the autostrada (but see next comment). The food was brilliant, especially the risotto - bellissimo! It was difficult to find, because when we entered the postcode on our satnav it took us to a deserted building in a village called Ossiminiano, just outside Alessandria. We had to stop and ask 3 different people for directions. It turned out that we had driven past it. If there had been a more prominent sign outside the hotel we wouldn't have had so much trouble.
Location of the hotel is great for a overnight stop since it's at stone throw from highway.Staff is extremely polite and helpful. Dinner was great as they use excellent raw material.Good value for money Room is...confortable and hotel offered me a bottle of wine too !!
Spatious room, clean, friendly staff, excelent price at the time we were there, in november. A bit cold in the bathroom.
Very Friendly staff Nothing
Qiuet, very nice rooms, one of the reception ladies was very helpful. The warm Jacuzzi was nice The free wireless internet connection supplied through a 3G router was terrible. But at least it was free
Fab hotel, massive room, good restaurant, friendly staff, quiet. No complaints
almost everything small parking in front of hotel, other parking a bit far
Plus / friendliness staff, pool area, room comfort Minus / breakfast quality
faux 'oil' paintings hung at random heights throughout are singularly awful. music in all public areas is obtrusive
Friendly staff, excellent room and wonderful restaurant.
Wonderful romantic atmosphere, far from hustle and bustle with all the conveniences and comfort one can ask for.
Good taste, late dining , very clean, friendly staff Quite difficult to find from the high way , no mirror in the room !
Nice location and nature around, but a car is needed, helpfull staff, ample bathroom lack of sound isolation between rooms, corridor and rooms,
The location was beautiful and really peaceful. The staff was very friendly. It really felt like an escape to a different world. The double room where we stayed was not that comfortable although I saw a suite which was very nice. The dinner in the restaurant was not that impressive.
Its peaceful location and good pool and breakfast choice The expensive and unchanging dinner menu
Vicinity to Train Station & Bus Station, the staff of Hotel, especially the english speaking staff. nope, everything was just perfect
Staff were very pleasant and helpful, the room was clean and comfortable. Good position in the centre of town. Limited parking. Wifi only worked in the bar.
the people, the location, all very good. internet service was sketchy
The excellent staff and the quality of construction and materials
Convenient location, easy to find from train station, friendly staff, quiet and comfortable room, nice breakfast.
The staff were superb! The wireless access was inconsistent.
The room was comfortable and the people in reception were always helpful.
The staff was terrific The location good The facilities updated and very clean Food for purchase was nearby We were very satisfied Breakfast could offer abit more variety for the health and diet conscious
The breakfast. This was not a four star hotel by any stretch of the imagination, and the cost was too much for the value received. Indeed, it cost as much as the excellent four star hotel in Genoa where we stayed the next night.
The rooms were beautiful and clean. There was a door that could separate the kids' part of the room from ours which made it convenient. We arrived at night and it was a bit slow at check-in.
By luck I was in Asti on an annual holiday week, everyone was having great time
Friendly staff. Convienent location.
The staff were excellent. Friendly and helpful with requests, directions and general advice. Went out of their way to help us. We were put into two very ordinary, dingy dark little rooms off the ground floor lobby for the first night, in spite of the fact that I had booked rooms many months before on this site. As this had been the weekend of a huge annual festival in town, I couldn't help but conclude that we had been shoved down there to make room for a couple of late bookings. They did move us the next day to two very pleasant rooms on the first floor though, The guest internet point downstairs wasn't working and this is apparently common - they need to spend money updating system for guests. Breakfast though adequate, was pretty ordinary and could be vastly improved.
We had a balcony overlooking the park and it was lovely. no
Helpful staff. Room was a good size and well appointed. Good breakfast, plenty of choice including fresh fruit.
Marco and the staff did all they could to make us at home. Warm friendly greetings and a wonderful room and breakfast. We felt we were at home. The locations was fantastic. The Palio square only a short walk and Andrea arranged for tickets for us... not easy to do. The city of Asti is a great location and we have recommended it to our family in Italy (Pisa). No bad points
This is a very pleasant, easy to find hotel for a brief stay in Asti. It is well situated close to the main square of the town and facing a pleasant park. Comfortable with very friendly and helpful staff. A bottle of Asti is offered.
Very friendly and helpful staff
Nice sized clean rooms with a great tea kettle and fridge. Dog allowed in room and restaurant. Park right across the street to walk dog. On the street, by the door parking was always kept available for us. Staff put out breakfast early for us as we had to leave early in the mornings. Good breakfast spread with delicious coffee. HUGE Sunday market with yummy stuff to buy. Tiny shower. Steps with no lift to rooms.
Very nice rooms and very comfortable and quiet.
Food and drink, view wonderful scenery, very nice building
High standard of design,comfort and relaxed atmosphere No
Nice countryside plase!
Lovely staff, wonderful and cosy hotel, exqisite gourmet restaurant, beautiful and stylish rooms. I would have kindly recommended to somehow change the "SPA payment policy". I travel a lot, but have never ever faced the fact that a hotel guest should pay for the entrance to the SPA...It would have been much better to increase a room charge for this 35-40 euros, but eliminate the payment for the SPA entrance. It was my kind suggestion, but everything was lovely apart from that! Thank you!
This is a very efficient and pleasant hotel. Also, the staff are friendly and helpful. One of the managers speaks good English.
Breakfast was good and plentiful with meats, cheese, fruit and brioches. Room was spacious and clean
good location, friendly staff
extremely helpful and friendly staff who can make excellent restaurant recommendations. hotel is quiet even though centrally located, being within 5min walking distance to main shopping area and the "best gelateria in the world"
Hospitable staff, covered (secure) garage which could also be booked.
Best breakfast so far and included in the room cost. Staff friendly and helpful with maps and translation etc. Good Wi Fi access and nice lounge to rest weary legs. No cons all pluses
The staff has shown me kindness.
Very friendly and helpful staff Bathroom not well heated
Great location, very clean rooms, friendly service
location an garage comfort and cleanliness
great location and fantastic people. good value for money. breakfast is basic but ok
the friendly family feel to the hotel, the food and wine were excellent
Beautiful view from the bedroom. Internet was free, parking was available, TV was ok but no international channels The room was cold at night. Heating seems to have been turned off at midnight. There were no restaurants in the village and the hotel menu was limited. We did not want to eat meat and that was all they had. We had to drive 20 mins to Acqui Therme to eat.
Thank you everything was very nice!!!
The rooms were adequately clean. The bottle of water was cheap: 50 cent per half-liter. Food was nice but far too expensive... In Castel Rocchero, there was an equally good restaurant but, in contrast to Alice's Belvedere, the prices were low and the cordiality of the staff was high. The bar at the entrance of the hotel was always full of drunk locals and noisy teens. The hotel is run by a family who holds the monopoly of tourism business at Alice Bel Colle - high prices, low (no?) sympathy and hospitality, mediocre quality. The "cherry at the top": tables were marked for breakfast - sight-seeing tables for italians and whoever they intend; regular tables for "the rest"... We've never seen this in any 5 star hotel... unique in its worst sense!
Location, view to vineyard, free parking on site, quiet, free wi-fi and breakfast, good (budget) solution when you travel to south in this region even is not very near to the highway Restaurant for dinner started at 19:00, we need dinner earlier because of our 9 years old son, with friendly staff we found a solution in 10 min. away driving by car in near city Acqui Terme.
The situation, the staff, the swimming pool The coffee at breakfast
Nice town and very charming surroundings
Hotel staff, most friendly and efficient
The bed was great. Having to check out so early.
Nothing in particular No
the cleanliness of the room the fact that it had stairs to go to the room - no easy with luggage and no porter offered to help take cases to the room.
Location in City The site mentions car parking is available but this is only possible on metered street positions
Hotel is located near to railroad station and convenient to good restaurants and down town. A bit pricey but worth it.
Lovely hotel, excellent location right in the centre of Asti. Friendly staff and a decent breakfast included. Parking is no guaranteed. The only thing I could complain about is the price. Although we stayed there during a busy festival weekend so that can be expected...
ok but can be little less expensive