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The beautiful surroundings, lovely views. Staff very attentive and helpful. When we said we were going to a local concert, they advised best to take a taxi and even arranged for a taxi share with other guests to halve the cost! Nice to be met at the door and welcomed in, regardless of the time of day/night. Breakfast room/restaurant with lovely views and a terrace. Enjoyed a walk round the grounds, love the sculptures. Difficult to find but well worth finding!
A stunning location - so much wildlife - beautiful views across the lake, nice clean rooms. Staff were superb - very friendly and helpful and keen to assist. Both restaurants are simply superb. Will definitely be going back. The only minor criticism is the rooms don't have much lighting so it's a bit dark.
The Restaurant, the view over the lake. The staff kindly and professionel. We observed, that the nonsmoking policy was "absence", when someone smoked!!(perhaps just one) in the gourmet restaurant.
excellent, elegant atmosphere, hotel, room, food and the view, really comfort and price worth place to stay the night, rest for body and mind rainy day/ days had caused the room very high humidity?
Surroundings, view at the lake, nice room, excellent breakfast, perfect no
The atmosphere, great overall staff service, breakfast, dog friendly and of course the lake.
We ordered a suite. We got a suite! Huge bedroom, Huge bathroom Huge living and kitchen!!! A suite that lacked everything imaginable for the extra money spent. Nothing in the suite to make you comfortable. Beds were rock hard, no amenities in the bathroom (body shampoo in a tear open bag). Old ragged towels on the hangers. Living area with a love seat from Ikea and one chair. We had a kitchen without even a coffee maker no utensils etc absolutely empty. We ordered dinner in the bar and got frozen pizza (still frozen). Probably purchased from Aldi! !!!
Large rooms and balcony. I think a hotel of this standard should have a proper restaurant with a better selection of menu.
Hotel was comfortable with generous sized rooms and friendly staff, close to local shops, restaurants etc. Relaxing surroundings and easy to find right off autobahn. Was unhappy that spa and health facilities were closed for duration of our stay and this was not advised. Wi-fi would have been an advantage.
Quiet location and good connection to highway. Poor breakfast
Staff is excellent No
Good location - we enjoyed looking at the passing ships in the canal from our table in the restaurant. Comfortable room and bathroom. Good restaurant.
Quiet and relaxing location in a pleasant town, good breakfast, friendly staff.
The location was excellent. But a room with view over the canal is a "must".
First class facility, excellent food and service, friendly courteous bi-lingual staff, unique location.
it is a good hotel for 3 stars , not four, and it should have been priced accordingly.
Conveniant place to stay overnight during a business trip to the northern Germany
Clean rooms, good breakfast and a reasonably central location. No Bar
Excellent Hotel in a quiet but interesting location. Very good service and very high standard throughout.
We did get superior service from all the staff of the hotel - and the location for holidaymakers is excellent - the canal just outside the windows with all the ships passing.
Clean efficient hotel with free wi fi, good staff, easy parking and reasonable food.
The staff at the hotel were fantastic, very friendly and happy to help with any queries that we had (and whilst it wasn't to expected, it was helpful having english speaking staff available). The food was also excellent and the hotels location right on the edge of the forest made talking walks easy, whilst still being close enough to walk into the city.
Friendly,well appointed hotel,restaurant provides good selection of local food and wines. ample parking room was a bit stuffy at night, there is a railway line close by
Everything perfect. Excellent restaurant, excellent wellness area,ì. Room very large and perfect. Wifi free. It's a small thing, but the bottle of water free of charge in the minibar is always appreciated anyway. I will be there again for sure when I will be in the north of Germany. Some more Tv channels (Italians, Spanish, etc.) are missing. To complete the perfection of this Hotel is missing a fitness room.
A dream hotel. The rooms were lovely with space for sitting and a balcony to overlook the wildlife. The bar had good cocktails and service and the Croatian waiter in the restaurant had perfect English, manners and service. The food was excellent, both in the evening and for breakfast. Not applicable, would book again, and very interested in the chain if this is the standard.
The hotel was pleasant and the staff were efficent. I found the fact that there are naked people swimming in the pool a shock, it would have been nice for your staff to warn people.
Relatinship with teh staf None
Central location, large rooms discussion about the cost of extra bed for child of 8 year old. They tried to add charges contrary to website information.
Excellent cuisine served in the restaurant and reasonably priced. Helpful staff as well. Just the one lift which was rather slow.
Service, facilities and quality of food were excellent
The location near the old historic city center was excellent. Close to excellent restuarants and park. n/a
The staff were very friendly and helpful, the roooms were a good size amd the food was excellent.
Helpful staff, top central location, 1st class b,fast, good modern rooms
The hotel and staff were excellent as was the restaurant. Would be very happy to stay here again.
We liked the very warm welcome from the staff and their readiness to deal with us even though we arrived early. We thought that our room (No 25) was spacious, well-equiped and pleasant to be in. The breakfast was good, and the one meal that we took offered a good choice of menu, and well-cooked food. It would have been nice to have had a wider choice of TV programmes - especially of an English-language programme, since my wife does not speak German.
Beauty place The room did not correspond with described in hotel information when booking
Good location, friendly staff, clean and well-maintained. Decor and furniture a little old-fashioned.
Some reviews had indicated that the hotel was a bit shabby. Our room (117) was in very good condition and had a good view. We were warned in advance that a party would be taking place beneath our room, so we were able to take precautions! The party was over by midnight. The hotel in October was very pleasant and quiet, and the staff all spoke English and were very courteous and helpful. The food was good. Is German television always so bad?
Within walking distance of town centre and next to promenade along the fjord shore. Restaurant seemed understaffed
Staff, breakfasts and location were all great, great waterside views. Decor was a bit bleak, particularly the corridors. There was a mini bar in the room but no tea making facilities.
the water front location.
The Hotel has a nice location and the wiew from the room was nice with the marina just outside. It seemed like nothing had happened with the interior and decorations since the last renovation. Small but importent details for the overall impression.
Location is great overlooking the water. I read reviews that said the hotel is a bit dated so I adjusted my expectations not to be disappointed. Initial reaction was to get out and I felt it was overpriced, but the place has charm. Sure it a little bit drab but it's clean and the dining room overlooking the water is wonderful. The little extras such as silver coffee pots, great room service, an extra door between the bedroom and hall made me think that in it's day it was made to a high standard. Will say that I went with my girlfriend and we were the youngest there. It's a place for the more mature so it's early nights, good if you want a peaceful relaxing break.
very good. Nice and clean
Very nice view. Proximity to major sites and very attractive walking areas. Was not able to get coffee at breakfast on second day of stay without considerable pressure.
Nice hotel with good standard nicely refurbished. Nice restaurant interestingly decorated, good food and great service. When booking the room on internet it said "total cost", still we had to pay extra tax and extra charge for breakfest. This information was lacking when booking.
Had a fantastic sea view; only a short walk from the beach and town. Evening meal and cocktails were great. Bathroom was lovely and general decor was good apart from rather worn out carpets - ignore these though.
The hotel was within 2 minutes of the beach. Very children friendly with little playground in back. Restaurant as lobby and "little beach" in the back. If you have young children, I would recommend this hotel! There was not anything we did not like.
The hotel room was nice and clean and quiet and we had an excellent sea view from our room The breakfast was not included in the price even though one of the staff members told us so.
The room was outstanding. none
free parking space small window
The bed - absolutely very poor! The train just outside.
Spacy comfortable rooms.
No internet wifi available
Nice location close to beach and promenade, nice walk to town Snooring from room next door and noice from hall way without carpet
We had a very pleasant stay at this small hotel which was one of the main reasons for choosing Hotel Zollhaus. The hosts are very helpful and friendly. The room was fine for three persons and had a nice view to the garden in direction of Schloss Gottorp. Excellent food. We (one adult and two teenagers) enjoyed our two nights stay at Hotel Zollhaus and can recommend the hotel to others - for private as well as professional/business purposes.
The location in city center and close to the lake, large confortable room, parging facilities. We could not have access to the hotel before 17H30. The owner told us that we should have informed him of our time of arrival. (If it was so important, why was it wriiten in such a fin print and at the end of the reservation sheet).Also, there was no elevator and we could not have any help.
A very pleasant small family-run hotel where the friendly welcome by the host and the good cooking of the hostess made our stay very agreeable. Nice rooms and lovely garden.
Peaceful, clean hotel near the nature. -
The hotel was unbelievably clean, and room very comfortable. Excellent buffet breakfast available early, and friendly staff. The hotel was unstaffed on arrival in the afternoon and we needed to make a phone call to gain entry via a key-pad.