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Just as advertised, comfortable and functional room at an affordable price, just a couple of minutes away from airport security as well as train station. The space available is quite tight, so don't expect to 'enjoy' it much (even though bed is very comfortable and shower is very nice), this is no leisure hotel, but rather 'get it done' style accommodation. After using the shower, the floor is wet so if you need to use the toilet after you'll be stepping on water and then out again onto the carpet. Again, functional but less than ideal. Maybe the floor should be slightly tilted in the shower so it drains/dries quicker.
So convient in the south terminal at gatwick. Clean and everything you need for one night. Didn't hear any planes, which I was worried about.
Very comfy bed and very friendly staff! Shower wasn't separated from the rest of the bathroom, so the entire bathroom floor was soaked.
it was IN the airport terminal The terminal is DEPRESSING. No WINDOWS! It’s like a little luxury prison cell. There was no private area in the hotel to do online work, went to one of the more human feeling pub-like restaurants.
The Softel is less than five minutes walk from the Gatwick check-in desks via a slopped covered walkway. The staff were efficient and the atmosphere throughout warm and friendly. An excellent place to spent the before an early flight, I would definitely stay again.
The best part was the access to the airport which allowed us to wake up and check in easily. The location was fantastic and the staff were very very helpful. Will definitely use this hotel everytime i am flying out of gatwick.
The lovely atrium and the easy access to Gatwick airport together with helpful and friendly staff.
Ease and access to airport None
location was why I selected this hotel. location was excellent Very expensive!
Ease of accessing the internet
The location is excellent. Staff were efficient but a little arrogant. Problems connecting to the internet in the room. The connection was very slow. The location of the room safe at floor-level is ridiculously inconvenient. The safe did not work. I'll try the Hilton next time.
Staff were friendly. Room very clean. Beds comfortable, not sagging in my middle as some are. Excellent location for Gatwick airport travellers. Good restaurants. Priced reasonably. They view! But cannot help that. But the large windows were nice.
There wasn't anything not to like. We arrived at 7.00 pm and left at 5.00 a.m. Did not like the restaurant. We booked a table and the food was not up to the standard we would have expected.
Convenient location on airport Price of room service breakfast
location to the terminal restaurant was expensive
Location and very comfortable bef Everything is fine for me
Great location A little pricey!
The convenience of the location, the beds were very comfortable. Our air conditioner was broken when we arrived and the room was incredibly hot. The engineer was very nice and apologized quickly and requested a room change. It then took concierge a further hour to relocate us (10 rooms down the hall). At which point our children were completely starving and exhausted. The food in the garden restaurant buffet was mostly good, though expensive, but we were seated in a dark corner because we were a family, where the staff were already setting the tables for breakfast around us. Service was polite but very slow and waiters were unaware of the fact that children ate for free.
Restaurant way over priced. Not many options for a reasonable, casual meal.
Proximity to airport The hotel is terribly maintained. Had to switch rooms twice due to bathroom related maintenance issues. They finally put me in a decent room on the executive lounge, which was OK but even that had its issues. AC was terrible and the spacing between the bathroom sink and faucet was very awkward, making it difficult to effectively wash your hands. All in all a pretty bad hotel. The staff was nice though.
The best part of this hotel is that it is so close to the London Gatwick hotel it may as well be a part of it. Very convenient! There could be a few more amenities to may the stay more memorable.
Our reservation was not in the system. They did not give us access to Internet for our booking but we understood that free Internet would be included based on the booking criteria.
The hotel is tired. Thankfully, I was upgraded to a newer room. Mattress is super hard. To get to the room, you must walk tons. The hotel needs serious renovation. Because options are limited for overnight flight.
The staff was incredibly kind and helpful. We could only find one working ice machine in the hotel. The bed bugs we encountered weren't very pleasant either.
Location and staff very old decor in room and bathroom, the bed was uncomfortable, missing towels and only one set of pillows were provided
The location is great, rooms clean and staff helpful. Waiting for the lifts became quite a pain. I was lucky on the 2nd floor so could take the stairs, but even at 5am it was difficult. Wanted to try the restaurant too, but very busy - would have had to wait over an hour - lucky there's lots nearby or across at the south terminal.
Very close to airport Lack of check in service
The staff were friendly and courteous and very helpful. Food was good and rooms comfortable and clean.
friendliness of staff and Pub down stairs. I suggest people choose the continental breakfast!
I liked the convenient airport transportation. Relaxing and friendly lounge in which to have a drink. Room was comfortable, clean and warm. Great place to stay to catch a flight at Gatwick. No complaints.
Very reasonably priced.
Ease of getting around, helpful and friendly staff, generally quiet location
Easy access to the airport with complimentary shuttle to and from. A nice breakfast included with room price.
Since we didn't need to use their 5 GBP shuttle service to Gatwick, their price was goodl. Bar nice but empty, did not try the food. Proximity to Six Bells pub was the best feature. Parking tight and tricky.
The young man who picked me up at the airport and checked me in was extremely helpful in pointing me toward some of the nearby sights I would otherwise have missed. Entire staff was friendly, helpful and just all-around nice. I loved the community, and the hotel's location, and the convenience of the airport transfers made entire visit outstanding. I would absolutely stay there again, and would highly recommend to others.
Lovely boutique hotel, clean, fresh with lots of character, will stay again.
easy access to gatwick airport with pick up/drop off by the hotel. after europe did find it rather expensive to eat and bar prices very high, but this is england!
An excellent hotel. Superb location with a fabulous atmosphere. Great staff.
Lovely hotel in a lovely part of the country! Would definitely like to go back when it was a race day, if you had a room on the race course side you would get such a great view of all the goings on!
Very good facility, had a pleasant stay.
New hotel, very friendly personnel. Very comfortable room with fine and large bed. A bit difficult to find in the dark. There should be more light at the entrance along the road.
Very comfortable bed. Better than anywhere I've stayed. The entrance was almost invisible. Could do with some light at the entrance, if only for road safety purposes. Didn't like being under the Gatwick flight path, but it proved not to be noisy.
Easy to find location from website and is signposted when on the approaching road. Polite friendly staff and clean hotel.
Convienent location Dreadfull catering & and catering staff
close to station,high standrad of facilities, excellent food.
It's in a great central location, so you can go out in Crawley & eat/drink/shop etc. Even though it's next to the railway line, we didn't hear the trains. Hotel decoration lovely, very clean, very helpful staff and it has excellent facilities. Our room was very spacious & they'd thought of everything. En-suite was huge compared to other hotels, it had a separate bath & shower. Lots of thought had been put into the design & comfort of the room/hotel. Really pleased with the hotel & we'd definately stay there again, especially if we were taking our daughter, as there are connecting rooms. Also have a shuttle bus to Gatwick airport which is really close by, but again didn't hear any noise from the planes.
wide and clean room The reservation through Arora hotel web site does not work.
The staff is very friendly and hard working The trains are very loud
the mattress and bedding was excellent paying for the parking
Generally good,but WiFi sign in system a hassle and card swipe door keys real pain rarely if ever worked first time and usually took 3-4 tries at least.
Charged for 2 breakfast but was alone. Should have asked me first before charging.
Clean and wide room very low water pressure from the tap
Very near the railway station -
Friendly and helpful staff. The tour of the castle. Generally everything very nice.
The staff, room, breakfast, service, and grounds of Hever were all first rate. Wish the check out was later, but otherwise a great place to stay!
very clean / friendly staff limited wine list that was overly expensive.
restful & quiet atmosphere,giving us time to unwind after a hectic 6week tour of the U.K.. Staff were helpful & very pleasant,& food was great.
the room was clean and tidy on arriving at the hotel you have to pay for your car parking even for the time you are staying in the hotel. The hotel even those it has a 4 star rating there is no one to take your bags and show you to your room
The room was very clean and comfortable. The que for checking in was quite long and we waited a while.
Absolutely aweful service, terrible customer relations, poor food.. no choice. Room service was a joke! Had to help other customers...
First time I have had to pay for a shuttle bus from the airport to the hotel. The whole point in staying near the hotel is that normally you get free courtesy transport
Convenient location Noise of air conditioning system, inability to get fresh air into room, always having to wait for attention at reception
It was fair stay but not comfortable......the service must improve ...also the menu must be changed and finally the stafff must inform their customers about the breakfast time,we asked the reception and they said breakfast is served till 10.30pm and when we came down at 9.30..they advsied that it's finished... service and menu....
Location poor from airport ....No Air con in rooms and windows couldnt open .Water cold in shower ...a dreadful experience for a Ramada Hotel .
TV control doesn't work
Very close to Gatwick Airport. Helpful, friendly staff. Very nice hotel. As window didn't open, had to leave air conditioning on all night which was very noisy, so didn't sleep very well.
I found the peace and tranquility of the surrounding area was complemented by the atmosphere and experience i found within the hotel. It was a most relaxing and peaceful break enhanced by excellent facilities.
venue was great, food was good Portions at the restaurant are small but the food is good! Ask for a room with a view - its great (otherwise you will only get to see the carpark!)
Staff very friendly & helpful Nothing
The surroundings to the hotel were very picturesque and the inside of the hotel was beautiful. The library and main hall were particularly stunning. The view from our room over looked the car park and leisure centre which wasn't the best considering the hotel is situated among acres of countryside. As we were a young couple visiting the hotel i felt a little out of place amongst some of the older members of staff and residents. This is only because of a few instances when I politely said hello while passing them and in return was given nothing but an uninpressed scowl. Quite frankly my girlfriend and I found this very rude! Apart from that we really enjoyed our stay.
unfortunately did not have a lot of time to experience the hotel but were i able to get a good rate there again would go back possibly for longer next time
I Thought the rooms were lovely. The breakfast area was also very nice I thought the general decor needed attention, throughout the hotel. Lots of paint flaking on woodwork. The Bar was very disappointing, the furniture was in poor repair ,and for such a huge room it was soul less. Manybe the Hotel is in need of a renovation in reception rooms.
The setting and the building TV in Suite was dreadfull
The room was excellent, but the restaurant was very disppointing - slow , poor service - waiter showed no interest and no atmosphere. It was so slow I forgot which course I was on. I would stay at gotel again but not use the restaurant for an evevning meal. Restaurant service
staff and food
event coordinator for luncheon was excellent and deserves this special mention restaurant staff reluctant to book after 9 30 pm even though hotel residents
Large clean rooms with good facilities and hotel was easy to find.
Very conveniently located and food was good. When we first checked in, the TV didn't work and it was no trouble for staff to change us to another room - we were staying 4 nights. Mattress on our bed was not comfortable and bed creaked every time we moved - not good for a mature couple.
I liked nothing about the hotel. The staff on arrival where rude and un friendly. The staffs attitude. We booked a meet and greet and ended up waiting a further 20 minutes for my car to turn up. This was even when we contacted them as soon as we had landed.
I Parking was next to impossible because of the number of cars belonging to people using Gatwick, cars were coming and going at all hours. Had I known it was a Gatwick Parking hotel I would have gone elsewhere. The hotel advertising should indicate that their main guests were people travelling through Gatwick.
ease of check in and airport transfers stairs to rooms
Location Near Airport, Bar Meals Available, Free Transport Pick Up Just Pay £4 pp For Hoppa Bus Return To Airport.Very Reasonable Hotel Stopover All Round Good Value Airport Overnight Hotel.
Close proximity to Gatwick Airport pleasant reception area to relax after a long journey Poor reception on TV in rooms.I had 2 rooms and had travelled for more than 2 hours and we all wanted to unwind before eating
nice big rooms Reception staff could of been better, they put me in the wrong room twice!
It had a quiet peaceful atmosphere and is reasonably close to the airport
Although we didn't use the car parking facility, it is very good value for momey. The shuttle bus was on time, clean and convenient. The bar prices were expensive. We had to carry all our luggage for a two week holiday upstairs as there was no lift
The Room was clean and tidy with Tea and Coffee facilities. Bathroom with shower was modern and clean. Soap was provided but no shower gel or shampoo. They were available if you phoned Housekeeping but a bit late once you were undressed and ready to shower. Diner looks very good but they have not got the American food right at all.
This hotel appealed because of it's ease of access to the motorway. Ideally situated. The room wasn;t cleaned, coffee facilities not replenished, and two out of three mornings the breakfast was col.
Room was clean and warm, tv and tea/coffee making facilities good. Fresh and new feel. Food choice for main courses not great, night staff very noisy talking at 2 in morning had to get up and ask them to be quiet!! Member of staff just walked into my room without warning,.
Breakfast excellent and good value. Staff very pleasant. No hot water or heating on the night we stayed! Staff apologetic, but washing hair in sink with water boiled in small kettle wasn't good! Space around bed was very tight. Hard to move around.
Friendly staff - very clean - very happy place to stay None
Everything was brilliant at the hotel The Hotel staff were very helpful & the Food was lovely Did not sell beer only Lagers
Clean, modern,comfortable, good service Was told on check in that breakfast was not included. This was despite your online booking stating otherwise. Also the full english breakfast is not a full English Breakfast as I understand it.
It is a very convenient setting for Gatwick airport but the actual building and surroundings are beautiful. the room was very stylishly furnished. a luxurious bathroom and the staff were extremely friendly and helpful. A real gem.
wonderfully comfortable beds, gorgeous bathrooms. Very helpfull staff, and the most excellent breakfast I've ever had! Needs to have lighting that comes on when you walk round to the suits in the dark.
Great hotel...all very good.
The personal attention and quality of accomodation
Truly one of the best hotel experiences I've ever had. The staff is extremely kind and professional, and my room was magniificently decorated. The bathtub was even big enough for me, and at 6'3 that's rare to find. The surrounding neighborhood is quiet, and the hotel grounds are gorgeous and well kept. I hope to have a chance to stay again someday for more than a one night visit.
Fantastic setting, well furnished rooms and great service
Every thing. The atmosphere. Just every thing is perfekt for a weekend stay with your wife
Friendly staff, attentive and efficient. No milk in the room for tea or coffee.
A beautiful hotel set in great location. Will have to take the wife there sometime!!
I was very late coming in , but I had a very warm reception and was taken to my room very quickly , it was very homely and I was so sorry I only spent one night . My phone was ringing all the time , only to discover somehow calls were coming to my room not reception . Also the cold water didn't work in the shower . I did let them know
due to this nice garden and anchient atmosphere cold floor in a bathroom
My daughter and I stayed. Lovely place!
they kindly allowed me to store my bags between check-out and my late afternoon flight. the bathroom was very clean. lovely house. •WIFI: the wifi internet was super slow, and then shut down entirely. unacceptable in a developed country. •DIRTY: there was a old fan in the room that turned on, but didn't blow any air. the wiring around the fan was entirely coated in dust. disgusting. it clearly had not been cleaned in months, which shows a lack of attention to detail. •CHECKOUT: checkout is at 10am. considering people have afternoon flights, would it really kill them to allow guest to checkout at 11am or noon? i never heard of a 10am checkout at such a small guest house. •ODD: the owner quoted a 7 pound taxi to the airport but it was 8. i don't care about the money, but this again shows a lack of attention to detail considering they must send several people to the airport daily. not knowing the price of such a core part of the stay seems strange.
This hotel is excellent for flights from Gatwick.the Management and staff are both friendly, courteous and helpful
Close proximity to Gatwick. Also had a train stop close by. The bed was not so comfortable. Very lumpy.
near the airpot cheaper then going to London and overnight rather old matresses on beds
Friendly and helpful staff, good service, hotel facilities clean and in good order, no problems. None apart from the weather!
Everything provided that was needed and rooms clean. No. other than we had to lift our cases into the car taking us to airport (we are not young people) but the driver was female so there was no way round it.
free parking charged extra for credit card although not stated in booking.com , heating was not working , Unclean room , internet down , early checkout and staff not friendly
Pleasant and friendly staff; Easy to find location; Enjoyable breakfast; Generally, very clean throughout. Guest House staff didn't know we had booked and it was a bit embarassing on arrival; Very cold in the bedroom, with no portable heater available, when asked.. Decor, is 'dated' and tired throughout some of the Guest House
Clean - nice room with ensuite - quiet - friendly
Easy to book, location was excellent for walk into town and proximity to Gatwick. Lodgings were clean and in good order The bed was one of the most uncomfortable I have ever slept in.