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Friendly and helpful staff. The tour of the castle. Generally everything very nice.
The staff, room, breakfast, service, and grounds of Hever were all first rate. Wish the check out was later, but otherwise a great place to stay!
Everything to my liking and very easy to reach with the public transport. Could n't always get the toilet to flush properly.
Quality of room, house, dinning room. Efficacy and kindly staff. Very good house keeping of the house and the room. Services were high quality level (bathroom, beds, towels... ). Room was very quiet and well sound isolated (despite very close Gatwick aiport) Honestly, I have'nt any negative point to report, because the overall level of services is in accordance with what we are looking for, regarding quality/cost ratio
Another fabulous stay at immaculate well located establishment close to all amenities. Home from home, but with all the trimmings.
The facilities and food were excellent and the location of the guest house was ideal as it allowed the opportunity to go for a walk in the area and was close to the village and local shops, pubs and restaurants. N/A
The staff were all tremendous and willing to make your stay easier. Very helpful during the stay single bed in family room was extremely hard mattress could feel the springs through.
location to local transportation to London and the Gatwick airport and the local shops and freindly staff
After spending six weeks in France and the U.K. this hotel proved to be not only the best facility for the money, but the best facility in every way. They responded to our every need and helped us immensely in working out the London travel segment of our journey through train tips. Awesome service! Too short of a stay!
Very friendly family run Guest House. Excellent breakfast - next time I might be tempted to pay the extra for a full breakfast.
Very clean, quite place,frendly staff, nice breakfast, None
Nice - clean and close to airport and train
The warm friendly attitude of the owners and staff when my arrival flight was delayed and the welcome next morning to an excellent breakfast. Highly recommended.
Closeness to transport and able to use laptop in room nice and clean and good choice of breakfast (Not any) only that it is not a hotel but a guest house and on arrival from air port on asking about the gatwick house hotel no one knew there was a hotel called that on that I did not mind it being a guest as it was just as good
Welcoming and helpful Main road noise in ground floor room.
The free collection and return to Gatwick airport was excellent and well organised with all the information about freephone and telephone number arriving by email. It is a family run hotel and everyone was very friendly and helpful. We were advised to reserve a table at the nearby 'pub' which we did and where we had a delicious evening meal. The breakfast was excellent and the conservatory very pleasant for relaxing in.
clean comfortable room near good pub woth good menu
This is a little gem. Very close to Gatwick without airport noise. The innkeepers are wonderful, the rooms super clean and comfortable, close to a charming pub that serves hearty fare until 10pm. Wonderful.
Comfort, friendliness and good food
Vert good hospitality and good location and nice breakfast. The owners are nice people, ready to do anything for you.
Very clean, great all day breakfast kitchen with all the needed facilities. Very recommended
We stayed in the family annexe which was fantastic as we are a family of 6 we would normally have to book 2 or 3 hotel rooms.
Excellent breakfast and excellent porter service fron airport. Getting up steep staircase with luggage. Should have been offered downstairs accommodation or told about the stairs
The very friendly host who went out of his way to pick us up from the train station, and arrange our return trip. The room was comfy, clean and pleasant and we appreciate being served an early breakfast with great coffee so that we could catch an early flight.
This hotel was close to Gatwick and the free shuttle to and from the airport was a great feature. We also had a rental car and this hotel was very close to the rental car drop off. From the drop off we could just walk to our south terminal. This B & B was clean, had a very good breakfast and we could walk to downtown and a number of eating establishments. (Six Bells Pub-excellent)
Clean, comfortable and 'chilled.' nothing
the staff were accommodating and helpful, really nothing seemed too much and my room was extremely comfortable and clean parking was tricky but this was quickly organised by the Ambers in their own carpark
Breakfast was very good Time for breakfast was not long enough. I was there on holiday and didn't want to be having to get up early every day
There was a single room available which was spacious for my needs, it had everything to hand and it was quiet and warm. The decor like the hotel is rather dated, but this is reflected in the price.
Excellent car parking, friendly staff, nice breakfast Room rather scruffy, shower tray heavily damaged, shower screens showing signs of mould.
Poor level of decor and outside space neglected
I only stayed for one night. The staff were friendly, the room was clean and comfortable. I didn't look for anything more. Nothing worth mentioning.
reception staff very helpful and friendly breakfast is poor and the staff are rude