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No shower in the bathroom. Had to clean the bath, as it was dirty and had a layer of dust, before I could get in it.
only thing that was OK was the cooked breakfast. en-suite was bath instead of shower ,amenities were poor including lack of hot water.
The staff were friendly and helpful. They offered to book taxi for us through to Edinburgh, could have done with extra staff in morning as breakfast was served and orders taken by the same girl she was rushed off her feet
The service was second to none and the food was exceptional
The food and staff were lovely. The room let the hotel down.
Nice staff Booked via street map and the facilities were not as stated however this is not a fault with the hotel but with whoever wrote the facilities.
food was excellent
The food was good. The rooms were very sparse.
None really , it seems the hotel may be being run by receivers Room dirty not hoovered not dusted. hall way cluttered with laundry , cleaning equipment, bits of furniture. no towels in room worst of all no curtains in room just thin blinds and streetlamps so no sleep.
Staff and breakfast were fabulous None
It was a great venue and a lovely setting for a wedding.
Room needs renovation but the fact you are in a castle makes it feel nicer.
Very luxurious, comfortable, friendly, food lovely & staff very helpful.
Setting, room, staff, restaurant
Quiet, beautiful location but within easy travelling distance of Edinburgh.
Very attentive staff when nothing was too much trouble. The food was excellent including a full Scottish breakfast. The hotel upgraded me due to the snow at no extra charge and even helped dig me out in the morning. I could not have asked for more The weather!!!
The quality of the staff, facilities and welcolme
The dining experience in the Dungeon Restaurant was exaemplary. Presentation , quality and service were al excellent. We had booked into the lodge but were upgraded to a themed suite which was a lovely surprise.
It is a magical place in a beautiful setting. The food was particularly good.
We were upgraded at no extra cost. The staff were fantastic and we had a great time. It was very relaxing. There was a strong smell of sewage in the corridor outside our room
the restful ambience, situation and proprieters of guest house and was a good base for exploring the surrounding tourist destinations as well as the places of interest a little more off the beaten track.
We absolutely loved the whole package - things could not have been easier for us - the friendliness of the staff and the beauty of the whole area was amazing No
The owners bill and alison were very friendly people the location was excellent the service was firstclass we would stay again
Owners of the one green hope cottage were such lovely people and made our stay very personal. £75 is probably too much to pay for a night as I would love to stay there a week but that would be very pricey! Maybe a deal for more than two nights would be good for marketing.
From the artistic breakfast to the glorious views, the friendly, charming hosts made us feel right at home.
Exellent quiet location. Good local walking
we were received a warm welcome and the hotel was in a lovely tranquill location.
Quiet and restful, fabulous scenery, excellent breakfasts.
Excellent, friendly staff. Room small but perfectly adequate, the real plus points were the bathroom which was big with a great shower and also the breakfast. Fantastic - I would definately recommend the Station Hotel. None
very friendly staff and a very clean and pleasant room
Staff friendly and helpful Would be helpful if a second chair in bedroom when occupied by 2 people
Excellent accomodation, good staff, good food None
Lovely town By a busy road
The room was clean and tidy, the staff were friendly and helpful and the hotel was in a good central location. There were not many vegetarian options on the menu.
Clean and comfortable room. Good extras in the room - freeview TV, coffe/tea making + biscuits, trouser press. Excellent breakfast. Lack of water pressure in the shower
Quite frankly leaving A male member of staff at the hotel (not sure if owner or manager) ruined our stay. basically I thought he was immensely greedy. We had enquired about keeping the room on until the afternoon of our last day and he replied that someone was booked to come into it, however as soon as a payment was mentioned he allowed us to stay on until 2pm and then proceeded to charge us £30 on our card. I think this is outrageous and cannot be justified, had we known in advance of the price we would have left it and gone and paid for a nice meal for 2 somewhere to kill time. I also found when checking our bill that 2 small glasses of wine had cost us £7.50 and to add insult to injury we had not drank it because it was sour. Female staff very pleasant
food was out of this world not what you would expect from a small town
friendly welcome and service breakfast a little plain
value for money and the staff were 1st class
The staff were very friendly and the breakfast on sunday was excellent with good localy sourced produce
The staff were very helpful the bar area would rather there was a seperate lounge bar
the kindness of the stuff, the quiet and and close to the city of Edinburgh area. The cleanliness of the room was pretty poor. It seemed that it has been vacuumed a long time ago and dust was everywhere. The cups, cofee pot and boiler were not clean (remainings from tea inside). I did not mentioned that to the personnel because I did not want to to argue with nobody looking or mooving to another room. For all the othee reasons I mentioned above, I would recomented the hotel to others.
Good food, friendly staff, comfortable room. Limited parking.
The staff were very friendly and the food in the restuarant was excellent both in the evening and at breakfast. We noticed some of the room numbers were missing from the doors and had been filled in with a pen!! Not a good first impression. Our room was slightly dated with furniture from the 1980's and the shower also dated from that time. Not alot of money needed to be spent on updating this room to the 21st centuary.
Perfect hotel for overnight stay, room basic but clean, windows not double glazed, so noise from main street of which there was a lot later on. Restaurant good, easy to find. once inside there was nothing particularly homely and it did feel slightly old . Our room was very cold with all old furniture but nothing to make it feel more comfortable.
Clean rooms, good breakfast Beds are only covered with a sheet and thin coversheet, wich is quite cold in a winter/autumn.
Nothing really. Staff never here to help you, location, price incredibly high for such a poor comfort. Definitely one of the worst hotel my girlfriend and I have never been too. And we're not this kind that complains all the time.
The good & nice friendly staff Need of a resedent lounge
We were looking forward to our stay. After registering we entered a room already occupied by other people. We were informed that for some reason not explained to us that they moved another couple into our room. We were put in what amounted to a hospital room. We were not offered any other explanation except we could get into our room the next day, We were treated very dismissively as if it didn't matter. We sought accommodation elsewhere and frankly were treated with a lot more respect. Poor service.
Can't begin to explain!! Gifford is a beatiful market town and the Goblin Ha' is a major part of it. However, never a truer word has been spoken when they say 'don't judge a book by it's cover'. Scottish towns can appear a little 'dower' to English. Once inside the door it's a pure delight of chic modern meets traditional. I was amazed - and I've been to many hotels across the world. The staff were delightful and attentive, food superb, and I slept a full 10 hours in the fabulous bed!!! I should keep all this as a secret, but can't help but enthuse over the place. An absolute delight to stay there and will be back! Couldn't find a single bad point even if I'd tried really hard (and I am hard to please according to my other half!)
Very comfortable room and good value for money. Lovely and quiet at night and in the morning.
Out dated, filithy carpets, a musty smell, poor shower facility, we only stayed for 1 night and that was enough. Value for money ? no at £70 the standard was very low - I stay in hotels all over Europe and this has to be the worst I have ever stayed in.
Room servicing was inadequate, towels not replaced even after soiled were removed; tea and coffee supplies not topped up. Beds inordinately uncomfortable.
Nice restaurant. Good selection of food although not everything is home cooked as advertised. The room facilities were dated and very poor. The shower ahrdly worked and the first room we were shown only had a bath with rubber tubing attched to the taps as a shower. But to be fair 55 GBP for a double room with breakfast was fantastic value,
Friendly atmosphere. Good food No daily changing menu or specials, so menu predictable
Restaurant facicilities and overall service excellent. Rooms need modernising and decorating
Food and style of hotelbedroom Bedroom was very cold until the heating came on at night
the food and service were both outstanding the decor: the resturant is decorated in a really dull burgandy, giving it a very dirty feel, whilst the rooms and bathrooms could also benefit from a make over. The bed squeaked whenever we moved.
- Clean - Nice bar and restauarant - Easy parking - V. far from Edinburgh and takes 45 minutes to commute, no street lights on your way which make it quiet dark in the night - Heating not appropriate in the room, however, staff acccomodating additional heating requests - Only one electricity socket in the room which make it difficult to decide what to run, laptop or electric heater.. - Mobile reception goes V. down - Toilet did have bath but no shower
first class food; wonderful helpful polite staff, wonderful setting around hotel
Rooms were adequately clean. The staff treated us as a necessary but unfortunate part of their jobs. The check in desk unappologetically mixed up our rooms and the barman was more concerned with doing his paperwork than serving his customers.
Friendly, helpful staff Small rooms and showers
The staff was helpful in doing for us an on-line check-in for a flight. We appreciated the "old house" style. I would have appreciated more accessible internet facilities.
Excellent location,staff very friendly & helpful, lovely cooked full Scottish breakfast !! nothing
It felt like a home from home.Staff were lovely nothing was a bother to them, owners came and asked us if everything was ok,pointing out places we may want to visit etc,such a lovely couple. Rooms spotlessly clean and very nice decor.Breaksfast staff constantly bringing out fresh food which was fantastic quality, great place to relax away from city but not too far if you want to venture in. Free parking was fab and fantastic location, we didnt want to leave and I would definitely return. No, can honestly say one of the best hotels I have stayed at.
Most of the staff were friendly,the rooms are clean and tidy and the food was very good. No internet access from the room or any Freeview TV.
everything at the hotel was fantastic. The staff were friendly and helpfull, couldn't do enough for us. The setting of the hotel is beautiful and it has been sunny everytime we have visited!! The food and service is faultless. There was a couple who enjoyed it so much they were trying to book for another two nights, which says a lot. No
It's relaxed manner, yet there was an air of sophistication to it also. The lack of a cooked breakfast would make me think twice about staying at this hotel again.
The quietness of the lounge with no t.v or music, meant you could chat and relax in comfort.
Perfect hosts, relaxed atmosphere, ideal for a relaxing break.
The peace and tranquility of the place, the hugely comfortable bed, the house, the feel of it and its decor, the gardens, the welcome; I genuinely wanted to to stay longer. This is a wonderful find. no
Warm welcome, wonderful food, fabulous bedroom and bathroom with garden views. Interior of the house is beautifully decorated. We hope to go back again.
Attention to detail None
Great friendly welcome, beautifully furnished house, felt like staying as a welcome guest in a home rather than a B&B or hotel. Fantastic bathrooms and great breakfast! Just that we weren't there long enough to really enjoy it!
Everything -absolutely perfect -very welcoming, friendly, perfect house in a perfect location
it is clean and very comfortable, Very helpful owner and staff, Could not think of any negative thing to report, I was able to stay an extra day, which was very helpful