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The wedding was at 2 and they would not let us check in time to get ready for the wedding. I asked you for the wedding rate and you did not reply therefore we had to pay substantially more than everyone else. You could have replied to my message to you on our booking
The spa was excellent, the manageress was very efficient , friendly and helpfull. The superior room was excellent but let down by the lack of anywhere to hang clothes. We enjoyed the hotel but we had in fact booked for twol nights and the night before we stayed I was informed that due to some problem a room would not be available, we were offered a rooom and another hotel many miles away but this was of no use to us. I was told that they would offer us one of their superior rooms for the Saturday night and offered a bottle of wine to compensate, I suggested champagne and the girl said ok. On arrival at the hotel we found the receptionist to be not particularly friendly and not very welcoming. In the room we found a bottle of cava instead of champagne, I spoke to the manageress about this and she changed it for us, she in fact was very pleasant and helpfull unlike the fairly surly receptionist.
Friendly staff and good service Room was poor. Noisy, no remote for tv, dodgy light switch.
Our room was very spacious breakfast was poor: late in arriving and cold when it did
Excellent value dinner and beautiful surroundings. towels did not smell particularly fresh Information about the menu and cost of the dinner was hard to get.
excellent leisure facilities, lovely setting the staff did seem under pressure
lovely surroundings rooms tired. health club tired and the place generally is a bit run down
Banqueting food at the Wedding was fine even if service was poor, such as white wine unchilled, staff seemed inexperienced. The Manger tried hard but he has an uphill struggle ! It needs a lot of upgrading to be worthy of stars and price. Housekeeping was very poor, stairwells were a disgrace.Buffet breakfast for wedding guests was stone cold even if quality of food was good it was spoilt.
Peaceful location, great staff Poor communication between bar and restaurant. The barman was gone half the time just hand-carrying an order over to the kitchen. Why not put in a computer terminal for order entries, or even just a phone in the bar?
Old mansion house in lovely countryside. Open log fires in lounge and dining room created a relaxing ambience. Friendly staff. Felt dinner at £35 was overpriced for the standard of the food compared to other hotels at similar standard and price.
The hotel is in a relatively remote location and yet it has a very warm and friendly atmosphere. Staff were all very friendly. Food though expensive and of the nouvelle cuisine style, was beautifully presented, absolutely delicious and surprisingly filling. This is the second time I have stayed here and I would emphatically recommend it. I was on business and opted for it because it was one of very few hotels in the area. It was definitely a world away from my normal accommodation, and all the better for that. My room as on the previous occasion, was sumptuous, beautiful elegant modern bathroom with a bath and a separate shower big enough for two people to share. Large comfy double bed. It is quite easy to get lost trying to find the place even with Sat Nav. Bit it is well worth the effort. In fact be warned that the Sat Nav and indeed the road signs tend to take you on an unnecessarily circuitous route in order to make sure you arrive at the hotel via a very long drive. There is a much shorter route into the hotel from the A96 which I think is probably reserved for deliveries.
We attended a wedding at the hotel and it was very good for that
Very friendly staff who worked at making sure your stay was an enjoyable experience.Surprisingly pet friendly. Most days wedding held!That is the speciality but still ok
congenial staff no
I have to say the breakfast was as good as anywhere I have stayed and gets full marks
Pittodrie House is located in a very impressive scenery. The house is well maintained and the information provided on the website is accurate. Meals were excellent.
Location, food, staff, lovely and quiet The tiny room with it's view of the kitchen extraction flue (an executive room...). The hotel credit card charge was a blast from the past - an unwelcome one.
It was not over renovated. Seemed to be an authentic castle with a few frayed carpets and paint work required here and there. Good room service menu. Good breakfast. Check out was painfully slow (45 minutes) and the bills were wrong.
Food very good Service, especially pre-dinner, poor.
The room was comfortable and the staff friendly. TV only had 3 channels working. I went for breakfast at 7.00am and ordered a cooked breakfast immediately. At 7.40 I was still waiting for my food to come, as was everyone else. In the end I had to leave without anything to eat.Unfortunately I had already paid my Hotel bill whilst waiting for my breakfast.
no hot water
efficient booking in and olut tables too low to eat in the bar
loads of parking the bar/seating area ,too few seats available.
Small box room with only a skylight, which smelt of stale cigarettes and mould. Hotel was also very noisy.
The room was clean and had the appearance of being resently renovated. The on-suite was good and the shower/bath everything we could wish for. We only used the dinning room for breakfast but the dinner menu was very appetising and the dinning room was very busy all day on sunday. Fire door part way down corridor tended to close with a bang, causing some disturbance during the night. The room needed a chair or two as sitting on the bed was not particularly comfortable.
Close to local amenities. Bed gave me an awful backache the following day.
Food was of a "pub" standard - good, filling but expensive for what it was. Beds were comfortable Big, bleak, barren - very few other guests - dined alone with only one other family group on a Friday night. Limited menu although well cooked. Bedroom although large with high ceilings had only one tiny framed print on the walls, cobwebs on the chandelier, black mould around the bath. Very worn carpeting throughout the hotel. Very dated throughout.
Was all genrally good.
The size of the room was great, as were the staff. The room was not ready for us, the bed was not made and the room not vaccumed. The shower wouldn't work.