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Great place. Awesome rooms.
good location. The rooms were small , smelled like cigerette smoke in a non-smoking room(they would not give us another room) -my girlfiend is allergic ! not good. The view outside our window was a bunch of construction supplies thrown behing our building. The shower never got hot. I was trying to do something special for my soon to be wife. She was mad/unhappy our entire trip. -unsatisfactory!!!
Location, convenience, privacy in cottage everything was good
Well worth the money, and what a fabulous rate they have for bring practically beachfront! Very accommodating and helpful. Great breakfast too!! That we only stayed for one night! Can't wait to go back and stay longer.
Clean room. Breakfast as described and plentiful. Good location. Pool and hot tub were not very clean
Rooms were very clean and very nice. Would definitely recommend.
It was so cozy and felt homey. I did not want to leave. Very clean and just overall an awesome stay That i did not stay longer
We had a wonderful time! Very close to the beach and Monterey! Pacific grove is such a beautiful area They charged me a different rate for the second night. When I booked on booking.com it get me a flat rate
Building architecture Room cleanliness, size, quality of material. sheets, etc. The heater blows right on the bes and makes sleelinping very uncomfortable when turned on.
Family rooms are right between staircases that are outside looking into your room. Very loud from other rooms. Seemed old and poorly insulated. Outdoor lighting shined in Windows. Definitely felt dirty in rooms, beds very uncomfortable. Have to be honest because I read people's reviews that liked it and that's why we took family there. Poor decision! Will not recommend or return...
We had a nice large room with a fireplace and vaulted ceilings. Nicely decorated. Very clean. Parking right out front. Comfortable bed. Everything we needed was already in our room.
Location was fine. Spacious room. Bed was comfortable. Gas fireplace warmed the room. Crowded breakfast room. Furnishings were tired. Some voices from neighboring room through the wall. Bathroom sink drained slowly and needed to be cleaned.
Cute room, the room was clean. The back of our room was facing a cemetery. And the landscape hadn't been maintained for quite sometime.
Perfect for families with young kids and dogs. Five minutes from Monterey Bay Aquarium and Cannery Roe. Just around the corner from 17 Mile Drive gate. Convenient parking. Rooms and resort dated and a bit run down. Could be a little cleaner. Continental breakfast area overcrowded and toasters not all working. Night front desk clerk not very friendly.
Rooms are upgraded and very nice, great location, pleasant staff. The "Lodge" is in one location across the street from the picturesque "Cottages". The "Lodge" rooms are more of a typical Motel, with upstairs rooms and downstairs rooms (thus neighbors can be noisy if you are downstairs). Cottages are the pics you see and are beautiful, if you are staying there, which can be misleading as there are no two double bed rooms in the cottages. All two bed rooms are in lower level in the "Lodge". What really upset us is the two levels of service. In the "Cottages" there is a beautiful main dining area for meals/wine/fire pits, but you can't use it if you are staying in the "Lodge" rooms. The "Lodge" rooms get a very cramped continental breakfast that would be sub-par for a Super 8.
The views were excellent. Proximity to other attractions was a plus. Second day breakfast had no meat items.
Away from tourist areas. Very peaceful. Needs some renovation.
The location Very poor wifi, and poor phone service. Breakfast was very minimal without much selection.
It was very charming with the cemetery and light house within walking distance. Shower doors and floor tile could use some Tilex
The room was nice and spacey. The fireplace was a nice addition even though we didn't use it. It's a good location to see things in Monterey bay, walking or driving. The breakfast is a good deal. We tried to check in and was told our room wouldn't be ready for 30-45 minutes. They suggested we come back or wait. No explanation was given and there were absolutely no apologies or signs of inconvenience. They only gave us 3 towels for the room and when we asked for more because we were going to the pool it seemed super inconvenient for them or like it wasn't allowed. Be aware of the mosquitoes in the area. We left the door open and a lot got in the room. Be aware the space behind the hotel is a cemetery.
Reviews of this property are rather unfair. It is well kept and the room was very nice and clean. It appears to be recently updated. It does back up to a cemetery but that didn't bother us and provided for a view of the grazing deer. Internet worked well and the fire-pit was a great place to relax. The breakfast was cold, tasteless and for the most part empty trays of food were offered. Rubber egg frisbees, cold under cooked potatoes and slimy oatmeal. Bring your own breakfast! Other than the breakfast things were good.
Perfect space for us. A little balcony which was nice because we have a one-year-old that goes to bed at 7:30. Short walk to the coast and out of the way of the touristy business of Monterey. Only like three chairs at the pool. Sliding doors to balcony very stubborn.
The area, peaceful and seanic. The area it is in
we had deer right in front of our patio door! And the grounds were nice. The beds were also comfortable. The free wifi was easy to use too. The location is great. Our patio sliding door didn't have a screen so when we opened the door for ventilation I noticed a couple of mosquitoes. And when exploring the cemetery that our room faced I noticed that other rooms in our building had screens on their doors. The room also had a weird smell when we first got there. while the sheets were clean the carpet had several stains and there were a lot of scratches and marks on the walls. And considering the price and how easy it would be to cover them with touch up paint, I was disappointed with the quality...not to mention our room was described as having a fireplace and ours did not.
Beautiful décor is the icing on the cake for this newly remodeled hotel. Tiled bathrooms and pillow top mattresses combined with spacious closets and effective kitchenettes created a down-home luxurious feeling. Easily accessible from the parking lot, the room's manually locked doors allowed you to enter your home-away from home. In addition to all the typical amenities of vending and Wi-Fi, the beautifully tailored grounds were punctuated by a pool, Jacuzzi and fire pit. This affordable hotel had a feeling of opulence that doesn't break the bank. That I had to leave!
we stayed there a year ago and liked the location, pleasant color of the room, the view outside of our room, the quietness and being close to the ocean walk. So we decided to return and found everything being just as nice. There is nothing we found not to our liking. Thank you!
Clean and quiet location. Easy access to all the area offers. Good value for money No laundry
The location bathroom needs updating,tiny thin shelf along the wall was the only space to put things,need a surround around the sink.Room cluttered with pictures and two fake flower pots.Not sure why a room near the sea has to have the 'italian countryside' look.It would make the rooms appear more spacious if the clutter was gone &colour scheme reflected sea side theme.?need for outside light on all night.
The maintenance manager was nice, helpful. One of the older hosts was nice. The girl checking in was a smartie. And they never opened the continental breakfast until 8AM. So, the three days I attended my conference that started at 8AM in Monterey, I missed breakfast. !! I deserve a discount for no breakfast access for three days. Who does this? Every other inn around there starts at 6 AM! The room was dated. comfortable bed. The pool not heated, which precludes it's use. the tile in hot tub cracked and missing! And I paid more than was quoted.
Badly stained carpet, a/c ventilation grill hadn't seen a brush or duster in years, it was "furry" with dust/dirt.
The hotel is very simple and the continental breakfast means muffins and coffee. Definetely not a 3 stars.
one room had furniture outside in the parking lot waiting for the carpet to dry, yet we were given key and told it was ready. we were not assigned another room in the nearly empty complex and had to wait them out.No black out curtains with bright outside light making room like day time all night long, not good for sleeping. No hot water in the am for a shower, nor hot water in the sink. unconconcered and rude young woman at front desk. will not go back. mostly because of the nasty girl at the desk. told me next time i could go out at night and unscrew the bulb if the light bothered me. Couldnt explain the lack of appropiate curtains. probably out in the parking lot with the other furniture
The hotel was very clean and quiet. The staff was very helpful.
I thought the hotel was in a great location, you could actually hear the ocean waves at night, and a pretty good price for the area. It was a very quiet location too.
We stayed in the delux queen cottage and it was perfect! Newly remodeled, spacious, private and quiet with a kitchenette. The cottages don't share walls and have lovely views of landscaping and trees. Wish we would have stayed longer, we will be back.
the room is very beautiful and comfort. The front desk is very helpful. My families love this place very much!
great location barely warm water on multiple showers, no heat or ac
Everything exceeded our expectations Need a sign for room 200. Woke up manager at 1:30 am trying to find our room.
Nice room. Close to the aquarium. We will be back.
My room was updated with a very nice bathroom and modern tiled floors and shower. Very clean, great fireplace and comfortable feel.
No jacuzzi, advertised jacuzzi! Room was muggy no air condition.
Good location, in a peaceful area of Pacific Grove.
Everyone was very kind. I had some special requests and they went out of their way to be helpful and accommodating. The room was very nice, comfortable, and quiet. The location made it easy to get to a variety of locations.
The location was very nice -- in Monterey/Pacific Grove, but not in town, and only a 5-7 minute walk to the golf course, lighthouse, and Monterey Bay, respectively. The continental breakfast didn't begin until sometime after 7:45, and there was nothing left when I returned at 10:30. Also, the shutters on the sliding doors did not sufficiently block out the outside lights that were on all night, making it difficult to sleep.
Pillows were awful and bed was hard as a rock
Nice location. Friendly staff. Beds were not very comfortable.
Location is excellent for the area. Parking convenient Hotel isn't updated. E.G. Hairdryers very old.
The area No breakfast room
Clean modern room in a perfect area for our stay. We were billed for our reservation at the weekend rate of $99 but did not recieve the discounted weekday rate for Sunday as an additional day. When I asked about the lower rate for that day the representitive at the desk agreed that the rate was indeed lower but would not allow it so I thought I would let you know of my concern. It's not the money. It's the arrogance of her refusal.
all room come with fireplaces it's a chain hotel (Best Western) - which was not clear to me at the time of booking
The hotel was clean and in a fair geographical position. I arrived and opened my room, which was not made up. I was given another room, which was fine. The room above was noisy. The wireless internet did not work.
location, spacious room, confortable bed breakfast
Location was great! Old!!! things breaking like door handle and tub/sink not draining!!! Smells like dust! I have allergies!
Very clean comfortable pillows. Nothing
It was close to our son and his family and also the room was very clean and the coffee was great.
Very loud party in the room next door that went on until after midnight, with no enforcement of quiet and no security on premises at all; friendly but untrained, inexperienced staff could not answer questions or solve problems; no regular--only decaf--coffee left in room one day!; listened to our complaint but may have been just humoring us until we left!
Large room, comfortable bed, fireplace with log!
Clean and comfortable atmosphere. Pillows were extremely uncomfortable, fire place made the room "smoky" and uncomfortable to breathe and made our eyes burn. We had to open a window to get the air flowing in the room again. When we tried calling front desk by pressing "0", the "0" didn't work. TV was difficult to figure out. Had to call the front desk to find out how to get that menu off the screen so we could actually view the TV. I would still stay at this hotel but I would have liked to see a more reasonable price (but I know it was a busy weekend). I do believe the issues we experienced were just "flukes" and I don't believe the hotel, as a whole, was like this.
convenient location the unit had a gas leak and we woke up at 3am with a headache, they changed the room in the middle of the night, but it was a huge inconvenience, the new room the heater didnt work well
Lcation Rude employees Worn down dirty rooms with cockroaches crawling around Too disgusting to make coffee in the morning Noisy
Cleanliness of the room was a plus! Very easy and comfortable place to stay... minutes from Asilomar Beach. Complimentary breakfast was meager, and by 8:30 AM, most things were out and needed to be replenished. Staff probably would have replenished, but a little bit of spilled syrup on the floor disrupted their attention to customer service. Several guests (including me) stood around, hoping that they'd restock the breakfast area, but they never did as they scurried (somewhat senselessly) to find someone to mop the floor. They could easily have attended to their guests on hand at the same time.