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Close to anything that you could need/want from a beach holiday. Definately a tourist destination very much orientated to this market but absolutely lovely. There was a paid/secure parking lot round the "back" of the hotel but 2 min walk to free parking area. Location leaves nothing to be desired as far as I am concerned, although I dont have children there seems to be loads for little ones to do. Room was clean and bed/matras was good and the bathroom very good. Although on the whole, I found the breakfast good for the price - there was a lot to choose from so I wasn't extremely disappointed that the cereal was quite bad.
Friendly staff - fabulous food, really good value for money. Great location. Tea / Coffee facililties in the rooms would have been nice
Convenient location i.e: airport, beach, Barcelona. Dining room could be more organised.
The hotel match the pictures displayed on the site. It was clean and the stuff was very attentive. The hotel would need some improvements to the elevators.
Activities for kids staff was rude!
We did like the food in the buffet. We didn't like the crowded pool
Location and pool area are great
Great price and handy location for accesing the tourist areas of Barcelona. Found the staff to be cheerful & helpful. Room was en-suite and clean. I really cant fault the place at all.
I liked where the hotel was placed, next to the avenue and shops.
hotel was very clean and entertainment provided every night, breakfast was included, it was awful ever morning , tateless, tea and coffe from machine was distufishing, only drinking water from juice machine, taste of juice, supervisor at door was not very polite, and chef's rude when you asked for something not out on buffe, i stoped eating , went to coffe shop out front, needless to say we did not eat dinner, i would recomend this hotel on room onlly basis
I liked the pool which was very big. I liked the foyer area. Breakfast was good. Reception staff were not friendly. Had to pay extra for sunbeds, safe and refrigerator!!! No coffee making facilities. No wifi in rooms. Very basic furnishings for a 4 star hotel. Dining room too cramped. Very expensive.
We liked the presentation and comfort in the room, reasonably sized balcony and bathroom with good facilities. The cleanliness and cleaning staff were top notch. Good variety of food. Good value for money. Peoples on the receptions - they did not care about customers requests.
Hotel personnel were very attent and friendly. The room was cleaned very well. The bathroom was adequate Swimming pool small. Not enough parasols by the sunbeds (which we had to pay Euro 1 per day for). Actuall space to move the sunbeds was minimum - all in a row. Not a standard that is by **** hotels. Not possible to rent a fridge only minibar - that is not a fridge.. We only took breakfast. The bread was very bad and some of the warm food had been warming for ages ... Had only one evening dinner - terrible. I was expecting more luxe for a **** hotel - more *** category. Location aweful. will no be returning to Onabrava and definitely not to Santa susanna
Good 4 star with traditional Spanish qualities. Friendly bar staff and good service. Buffet meals very good. A certain member of reception who tried to charge us twice for car parking despite having the receipt. She was very rude and let down the whole hotel's standards.
The lack of rooms that could sleep 2 adults and 2 small children. Also there should be a way to include the indoor swimming pool into the hotel fee.
The location of the hotel was brilliant. I would suggest that you mention that the railway station is only 5 minutes walk away as we used the trains every day. It would be much more comfortable if the hotel provided the choice of an extra pillow on the bed.
The staff were very friendly and helpful. The hotel is clean, modern and very comfortable. Breakfast is georgious. Everything extra is charged like a fitness room, internet and car parking. Car parking costs 8€/day? Wi-Fi works only in public areas
Breakfast Charge for use of indoor pool
how professional all their staff where.they were warm,friendly,all keen to make everyone enjoy their holiday. i had to upgrade, as double room for two had a five foot bed.i always got a six foot bed in a four star hotel.i had young kids!
I am quite content with stay in this hotel, everything was OK.
Good location Reception staff surly & unhelpful. Rooms rather tatty, with worn out bedlinen. Be very careful buying drinks at the bar - we were given short change, not once, every time.
N/A It was worst experience in my life. Since we arrived, the receptionist's attitude made us feel unwelcomed, insisted to pai in advance.The room was filthy, cigatette aches on the floor, bedding wasnt changed, no toilet paper noor towels.Filthy restorante including it's staff, and the food that even pigs wont eat.
The rooms were quite big with a big balcony and even bigger bathroom. The beach was just a minute away. We could hear the noise from the animation (until 23h). For the breakfast it would be nice to have other meat beside pork but for the price we payed it was ok. We wouldn't recommend the all inclusive.
The location and food/drinks are excellent. The furniture in the rooms is very old..the doors also.The rooms is not modern, but the sea view and the food saved the entire vacation.
Value for money would be hard to beat. Expensive charge for parking on a small piece of spare land.
Nice location, 50m from the beach
Perfect holiday location and buffet meals included were great. Very happy and do recommend. If staying in front be aware of Disco noise until 11pm so get a back room.
We stayed at Los Pinos for 5 nights, with half board. And we was very pleased with the food. There was plenty of different dishes every day. And the breakfast was very good too. ????CanÂ´t say there was any.
great breakfast and free entertainment in the evenings suitable for families.Great help at the front desk with tours,car rentals and sightseeing. purchased internet time at the hotel, it was unsuccessful, but was refunded gladly, unless you are eating at the hotel which is mostly buffet style, and a bar, there are not many food options in the hotel. Pool closed at 8pm. No carpeting in the hotel made sound travel fast. there are lots of shh.. quiet signs on evey floor.
Very clean hotel, good cleaning staff. The hotel is situated near beach, boulevard and trainstation. The rooms are comfortable. The interior of the hotel is pleasant. The rooms aren't ' soundproof'. You can here a lot of noise coming from the halls, swimmingpool, etc. The buffet is fair. We chose to have breakfast somewhere else a few times. The hotels target audience are families. For young couples not the perfect situation.
breakfast buffet was excellent value/great selection
We recommend top rooms with the sea view. Simple breakfast but fair enough. TV without remote control so no working.
sea view, close to beach food
one of receptionists was really good only one of receptionists was good very noisy
Room was ok
Everyone working in the reception was extremely, exceptionally friendly! (Also the cleaner.) I felt like they are friends. Could not be better. I am so glad to be offered this questionnaire, otherwise I might not have got round to give this feedback. Only that my room was not facing the sun.
i loved the food it was so good, also the location to the sea and the shopping. maripins is very far from the airport and they have no suttle and your web site says suttle the taxi cost ne 107 euros to and from airport and this really made me very tired as i was alone and waited for over two hours waiting for their suttle. apart from this i enjoyed everything else
Friendly, basic but very adequate, half board option is great value for money, pelsant location oposite a beautiful beach
there is no drinks service in dinner inclusive of board... even for water you have to pay extra in dinner.
staff were nice , quit place , butiful beach near to the hotel
Very friendly and helpful staff. Very clean and tidy. Excellent location, just a short walk to the promenade and beach but far enough away from the noise at night.
The suites were very nice, it´s great with seperate bedrooms when you travel with kids. Free parking nearby The queue at breakfast was too long - even when there were plenty of free tables in the restaurant
The staff were great,location was good. Good prices. The room was spacious. This is not a 4* hotel, but a decent 3*! based on that criteria it's excellent, but thinking you're going to stay in a 4* it's disappointing, especially at mealtimes. If you can reserve it at 3* prices then go for it you've nothing to lose!the food is very average, both breakfast and dinner. The coffe & juice at breakfast were quite awful and not even up to 2* standard.
Nice hotel with a very good quality-price ratio. I liked a design. And it was very nice that stuff have carried out all my wishes about room location and contents. I think could be a little bit noisy in a high season.
The family suites are very nice and the hotel has a clean look. The staff was very helpfull. The bathroom looked older than the rest of the room. The rooms are very noisy. We didn't like the breakfast. There's a lot of it but the quality isn't very good. Especially the coffee and fruit juices are terrible. Wifi access is also very expensive at 10€ per day.
It was in a good location for familes. Everything was convenient, shops, restaurants, playgrounds etc. On site facilites were very good for families also. I did not like the sofa bed. It would be ok for a short break but not for a full week. Also the playground on the hotel grounds was very small and too hot to play in. Other hotels we have stayed in had a canopy over play area which was great shelter for kids.
Convenient location, spacious room with very generous closet space, good selection of food at brekfast and excellent facilities for families Restricted parking facilities could be a problem during high season.
Everything was good, nice place, easy to find.
Location was perfect for our needs- very near the station - with sea views.Good choice of drinks at the bar.Reception staff helpful, and changed our room very quickly on arrival. Breakfast was always the same. Chemical smells from cleaning materials. Gym not as advertised, small pool which would be packed in the middle of summer.
A good selection at Breakfast, and able to obtain Breakfast at 7am on last day. None
Excellent staff. Clean, calm and quiet. Pleasant buffet. Nice airy stairscases. Pleasant bar and pool areas. Children loved the glass lifts.
The hotel staff were very friendly and extremely professional ladies and they were very accommodating to our needs and requirements. We had a fantastic stay. Most of the hotel has had a recent refurb and it looks fresh and modern The location is fantastic with amazing sea views, the train stn straight across the road taking you to either Blanes or Barcelona, good selection for breakfast and the hotel has a general feel good factor about it! A great holiday all round. No
The hotel is very close to the beach and to the train station . The rooms are nice and clean . The staff was very friendly when we arrived. The juice of fruits is not natural . The walls are very thiny and there is no privacy, I could heard all the noise from the other rooms.
Very nice staff .Our objective was visiting Barcelona so we did not have much time to really enjoy our room. They had a great breakfast. A very quiet place, full of old couples and some children family! There were some small ants in the room but they were but they were inoffensive and even charming once you get used to them!!
closeness to beach
The sea view
Very(!) friendly staff + awesome buffet
using minibar for additional price
The room I was eventually given was well set out for a wheelchair user, with easy access to the balcony and bathroom. Unfortunately this room was not given at the outset and it was upsetting to arrive and find that I was unable to access the bathroom of the room which had been allocated, even though my requirements had been stipulated clearly on the booking form. The staff were helpful.
I liked all - room, meal, staff, location.
It was too noisy at night.
The Staff It was not advertised that a railway line ran in front of the hotel inbetween the hotel and the beach
Good location need the beach. The train is close, and very quiet! Nice tree pools, the one on the roof is great. Food ok very predictable, fresh, vegetables - just tomatows. Rooms are simple and comfartble. There were a large free parking yard neer by. We forgot some suvenires in the closet, the staff made an efort to send it to me.
I was supposed to be a 4 star hotel, but did not match this criteria at all. The rooms were basic and many things were broken. I think it should be downgraded a star or too. I see it as a large, dated mass tourism bunker. And they need to take many easy finishing touches. Particularly outside to improve it. Including dealing with the view of the car park, rubbish and wasteland at the back.
Great hotel for the price. Three pools to choose from, sauna, nice diner. Breakfast menu was the same but was good enough.
Excellent hotellstaff. They were very nice to us when we arrived and also during our stay. Perfect breakfast and very nice staff in the bar next to the pool. Nice to be able to watch world cup in football in the bar. The hotel is close to the beach. Everything was nice.
Asked the hotel receptionist to request that our patio door be fixed as the lock was broken, meaning that our room could easily be accessed. This was not fixed. Mini-bar locked – we were later told that a key was needed. Upon returning from breakfast we found we were locked out of our room at 10am! The key-card was programmed to expire at this time. This check-out time is ridiculous. This is not a 4-star hotel.
it was great, especially the staff the heated pool should be open later
Nice and quite hotel.
It was clean, comfortable, friendly staff and excellent service. Food was very good for dinner. We would have liked fresh fruit for breakfast as it was in abundance for dinner but no sign of it at breakfast. The noise of train outside but after a while you would not hear it.
The location and the room were excellent I did not like that there was a charge for the spa- this is not indicated in any way on the website and was a bit misleading
view from hotel room a bit small, Cost to usse the pool was 10 euro
Very good location. Beds and pillow was super. In general very quiet hotel to be so central. Private parking behind hotel a plus, since problem to park in the streets (August) Breakfast had lots of bakery, and some fresh fruits. Breakfast was more or less OK, but we prefer warm boiled eggs - they were always cold. Bacon was very little fried, drowning in its own fat.
Helpful staff especially Dasha. Nespresso coffee machine. View Hotel is declared as design hotel, but it is only reception zone and partly restaurant
It's a very nice hotel with friendly staff and comfortable rooms. Fast and free Internet access in the public area. It would be better if there was Internet access in the rooms.
secondtime at hotel liked everything that was going on
It was my best holidays ever. Thanks
The seaview from the balcony and nothing else! Oh yes, the girl at the reception had beautiful blue eyes. That's all we liked during our stay at this hotel. Food is awful, has no taste, only smells bad aswel as the hallway. Don't eat at the hotel! When you step out of the elevator and walk to your room, you feel sick. I can still remember the smell. Room is dusty, no wi-fi in hotel, zoo in front of the hotel is a very good idea but the animals seem neglected - I am not sure weather mice are meant to be there with the peacock? I don't understand why they have an outside elevator when its glass is so dirty, do they ever wash it? This is the worst hotel I've ever been to. It was cheap, about 70 Euros/ 1 night but I would never do it again! There should be an "give me my money back" option!
the friendlyness of all staff reception through to domestic .comfort in reception and dining room choice of food although some days were better than others.
Excellent staff, meals and entertainment and air-con in room plus many TV channels Toilet space minimul, crammed between wall and bath.
I thought the entertainment staff were excellent We could not get out the front of the hotel after some of the staff left. It was the end of the season but it was rediculous to expect people to go the long way round, along a not well lit street.
This hotel offers a perfect combination of swimming pools and beach, a small zoo and a playground, and entertainment in the evenings, just ideal for children. The restaurant offers great buffets every day (with over 100 different dishes). There was no small refrigerator in the room and we had to ask for new soaps from the personnel, since they were not left after room cleaning. We are unaware if it is customary to leave tips at hotels in Spain. We did not experience it from others. At restaurants, it is expected that a tip of about 10% the value of what was consumed is left.
no refrigerator in the room
Great hotel, 3rd visit and each time have thoroughly enjoyed it. Staff really friendly, rooms & hotel really clean. Lots of pools for the kids and really close to the beach. My only very minor gripe is that the sunbeds were a little uncomfortable. There were some more comfortable ones, but these usually had towels on them before breakfast!!
Have been many times always very clean & friendly staff, ideal for families Beds too hard