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Good Room. Great location. Helpful Staff. Not a lot of lobby. No coffee in room
Excellent city centre hotel for the price, located on one of Palma's main shopping streets. This is not really a holiday hotel, but is perfect for business or short city breaks. The whole hotel was impeccably clean, the breakfasts more than adequate (cooked and continental buffet) and the rooms comfortable for a short stay. There were a couple of little niggles. The room safes are small and cost extra and the shower head/fitting construction means that there is a minor flood every time you shower.
location air conditioning unit was full of mold = unpleasant smell
centraly located 1. The breakfast room was too small for all the quests. 2. More coffee machines needed, or coffee jugs on each table as you arrive.
Prime location. Easy access to all that Palma as to offer. Ideal for city weekend break. Rooms at the front of the hotel can suffer from street noise.
Central location, close to restaurants and bars. Good breakfast.
Milchael the hotel manager very accomodating. Great location to everything. The beds could be more comfortable.
Friendly Staff. Clean, nice room. Perfect location. Good breakfast buffet. That thew allow people to smoke during breakfast.
Pleasant spacious room.Roof top terrace for sunbathing.Very good central location.Building had character but was well modernised.Clean comfortable hotel with good staff. No, it suited our needs very well.
Very clean rooms and good breakfast
The front of house staff were absolutely excellent providing us with a map and directions for exploring the city as well as giving us recommendations for a pleasant walk and where to eat. Coming down to breakfast was very welcoming, lots of smiling faces. Although we speak Spanish the staff had impeccable English. I was very impressed with the quality of service. For a hotel like this with such a plush environment it's a shame that it doesn't have a spa facility, even something quite small and/or a gym. Also the bar was very dead in the evening and it might have been possible to create a more buzzy atmosphere by advertising around the hotel that the bar is open in the evening perhaps with a cocktail hour or something else to entice people in.
Great place nice rooms friendly staff... Hmm. Can´t think of one....
comfortable room.helpful staff.close to old town.airport bus stop outside hotel.breakfast quite good.
location, breakfast, cleanliness the shower stick. it was not an overhead shower but a stick on a long tube which one pulled out of the socket on the bath. found this awkward to use. no shower gel available. asked chambermaid but she did not have any. restaurant too expensive for out pocket for dinner
The personnel was nice, locatio location location excellent, central, close to the best tapas bar in the town. Rooms very nice and trendy, fine restaurant. Cleaning is not so great (general aspect is fine, but there's a lot of dust). Rooms were a bit overheated, probably according to Mairocans.
Its central position and its level of comfort and cleanliness nothing in particular
Nice and interesting design. Clean room and very fancy bathroom The bed was in the middle of the room. Hotel staff not on a very high level
The breakfast was really excellent! The room was not very big and at night it was a bit noisy outside on the street.
very comfortable bed we and other guests could not control the temperature of our rooms - staff said they would reverse master control for air con from heating to cooling. Why can't each individual room control their own air con ?
It was very central- only minutes walk from the train and bus station and all city buses were within 5 mins. walk. The staff were very courteous and helpful.
Brand new everything, great rooms & bathrooms, close enough to the city. Great Breakfast, nice little spa in the hotel. Good hotel for a city trip! Internet was down.
Great hotel, spacious rooms, good shower, very good value for money. Walking distance to the heart of old city center (10/15 minutes); very quiet street. Bicycles for free: great service. Spa/sauna was not working well. Very small pool.
Staff in the front desk were extremely helpful. Good quality toiletries in the bathroom. Comfortable beds.
Quiet, yet central, location. More information on hotel facilites could have been available in rooms
Great postition, Great staff, nice rooms. Hot breakfast was only luke warm but plenty of choice.
the room was modern There were several things - First our booking was not registered which ended up OK since they had rooms but was worrisome. Secondly, although we arrived at 1230 (after check-in time) we had to wait about 45 minutes for a room. No drink was offered etc while waiting. If you are enticed by the Jacuzzi - dont be... it is cold as is the pool - Would not stay here again although the staff were friendly.
The food was superb and I would highly recommend eating at the hotel! The service staff also bent over backward to correct any problems, very helpful. Unfortunately, I am afraid of heights and this hotel has an elevator with a back wall that is totally glass. Had I known this I would have insisted on a room on the first or second floors.
The stay was fully sufficient.
The health center with pool was nice to have in the middel of a big town.
The hotel was friendly, spotlessly clean, comfortable and has a great location in the centre of Palma.
central location. old world charm no
We liked it's central old town position with everything being close by. It is a charming old manor house with individual rooms and personal service. It has a lovely courtyard with orange and lemon trees and a roof terrace.
A super Hotel for little Money, in the middle of the old City, 5 Minutes from the see... very frendly, good breeakfast... anytime again...
Helpful and friendly staff Central location Not able to stand under a shower
The location of the hotel was good great views of the cathedral from our room and the roof terrace and the staff helpful and friendly. Work was being carried out on the building next door but the noise was minimal
Excellent location in a characterfull hotel. Couldn't believe it was so peaceful in the centre of the city..a little haven. Staff were very friendly and helpful, nothing was too much trouble.They offered advice on trips, eating out, travel arrangements etc.Would definitely recommend and stay again Breakfast was very ordinary continental buffet but included good freshly prepared coffee
Liked the location, staff, and quirkiness dirty towels, dirty mat in bedroom and noise levels.
Nicely furnished rooms, pleasant patio for breakfast. Poor customer service, internal renovations being undertaken while guests are in their rooms
Construction outside the hotel entrance, very noisy. No shower, just a tub with a hand shower.
The location is fantastics. We also had a room with a view of the Cathedral. The bathroom was very small and not very comfortable.
Beautifully restored common rooms, a roof terrace and a private little spa area were presented to us on arrival. the staff were friendly and personable, proud of their hotel. The tasting menu at dinner was great value. I suppose old buildings come with a few annoyances, such as a few ants in the bathroom and very noisy plumbing clanking noises throughout the night.
Extremely helpful staff Difficult to reach by car
this hotel is a cross between staying in a museum and an old English country home. The attention to detail is second to none: the latest English novels in bedrooms, afternoon tea with an amazing choice of tea and coffee and cake and biscuits in the Monet kitchen, drinks on the roof terrace with amazing mattresses and a good selection of magazines, evening sherry in the beautiful drawing rooms with music and a huge selection of art books, swimming pool, solarium and mini gym and sauna with swimming costumes and shoes of every size, in case you forgot to bring yours, and umbrellas waiting for you when it's raining. Nothing was too much trouble for the friendly, but unobtrusive staff to make one's stay very very special. The best hotel we h
Thank You)) Very beautiful hotell and very kindly people)))
The hotel was beautifully rennovated, preserving many historical features, yet providing many ammenities as well. Original Miro's displayed in the hallways, replica Monet kitchen, beautiful sitting area with a nice library, and a wonderful patio to enjoy complimentary coffee, tea, cake. The hotel staff was incredibly friendly, helpful, cordial, and accomodating. Service was excellent, rooms beautifully maintained. Excellent stay overall.
attention to detail was first class.ideal place to be at peace with a touch of class.
A beautiful hotel, where nothing is too much trouble for its staff.
because the Hotel was reported in the Japanese travel books as the best hotel in Mallorca Keeping bed covers in the corner of the room in a bit messy way
The staff made such an effort to make our stay just that extra bit special. Service was impeccable! Breakfast should be included in the price or prices should be clearly displayed.
Beautiful old palacio with wonderful rooftop terrace and view of the Cathedral. Lovely, thoughtful staff. Although very beautiful, didn't feel like a 5 star hotel and expensive for the area.
Very interesting and convenient for short stay in the city
This hotel is very cool ! The staff are friendly and helpful and the rooms are fabulous with quality sound systems. We loved the stylish decor, gorgeous bathroom, roof top sun beds and excellent breakfast . As the bar was quite lively the hotel even provided earplugs when we went to bed but we didn't need them !
Nice atmoshere, very stylish and modern bar with good music and DJ, interesting design solutions in interior, sophisticated roof terrace with the pool. In the room that will be nice to have one more wardrobes and I prefer more light in the bathroom.
very good location and very nice staff member i liked it all
Excellent friendly service, central position, reasonably priced restaurant, comfortable welcoming atmosphere Breakfast seemed expensive: used local cafe
The location was the best aspect, it was very conveniently placed for the station, shopping areas and not too far from the main historic and cultural centres. The decor was contemporary and the courtyard a very pleasant outdoor space. Our room was very comfortable. The breakfast offered a varied choice and we ate one evening in the restaurant where the food was very tasty. The noisy plumbing and lack of sound proofing between bathrooms was unpleasant, we could hear other residents availing themselves of the lavatorial facilities in graphic detail. The front of house staff could be a bit stand offish, appropriating a hairdryer was painful. The housekeeping was a bit haphazard, the room was not dusted, soap and minibar not replenished, yet the towels were replaced daily despite being left hung up. The approach could be hazardous if people had been out walking their dogs recently.
The cleanliness and comfort of hotel
Everything was ok
Location is great, large rooms with large bed, newly renovated, nice bathrooms. Our room was in the basement next to a garage that would clank open and closed at all hours. Our room also faintly smelled like garbabe occasionally, I can only assume because they store the garbage in the garage. Also no hot water in the morning - staff was not very sympathetic to that complaint - apparently the norm, nothing they can do. Given these things, the value didn't seem right even with the reduced price.
Excellent bed! Parking not included. 14€ extra charged!
hotel lobby and approaches of the staff as well as location nothing
The Shower cubicle needs regouted because of blackness all around the inside not nice.
\good location and very nice staff.
rooftop bed small rooms, costs compared to other hotels (ie puro)
Excellent location and nicely restored building with good facilities, very friendly and helpful staff, a charming place that can be highly recommended.
Central position for both shopping, sight-seeing and marina/sea front strolls. Friendly, helpful staff without being intrusive. Very good security given entrance off central side-street, and quiet tranquil haven away from hustle of city centre. I was travelling alone but good for both solo or groups. Really liked this boutique-style hotel and will stay there again.. Access is via a very narrow street officially only for taxis. No parking - best rent a car per day to minimalise underground public car park costs. Not much selection or menu choice (especially for vegetarian) and expensive for poorly presented plate.. eg.Had great lump of houmus surrounded by small bit of pitta bread. But lots of restaurants/bars close-by.
The friendliness of all the staff and the wonderful roof-top terrace and pool. It is quite minimalist for the high price.
Friendly & helpful staff, great location & very nice room n/a
The location is fantastic. No doors on the bathroom!
The convenience of being so close to sights, shopping, sea etc, yet very quiet room at night.
The staff were very helpful and professional yet very personable. The courtyard is an oasis from the outside heat. The rooms have plenty of smart storage areas to unpack your bag and put all your things away. Dont forget to checkout the terrace and pool.
Extremely nice helpful staff Overall a great place with everyone motivated and doing a good job Nice to see
Very good location, Wonderful contrast between romantic 16c's appearance and modern interia, Excellent recepcionists, We love this place.
it was very central for where we wanted to be- the rooms are well designed and the bathroom was lovely. unusual design / lovely friendly staff especially Veronica in the bar who was really charming.