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Room design detailing was fantastic. Very high quality room! Key didn't work, and it took staff 30 minutes to meet us at our door.
We liked : Vicinity to the University, the clean room, the prompt service when we asked for an additional towel. We didn't liked the breakfast at the hotel. The coffee was "cold" at every refill. The menu "a la carte" was poor and way too expensive!
Early checking was great. Good bed. Good shower. Close to transport and shopping! Very noisy rooms. You can hear every toilet flush, shower and tap in all rooms above, below and beside yours! Not great when trying to sleep.
Nice beds - All the usual stuff you get with a Sheraton. Nice pool. Great chill out area around the pool. I got a room overlooking the railway. I was told the trains stopped at 11pm - They don'T. Still, good sound proffing helps. You can also hear the other rooms bathroom activities. Alo be aware of the $10 a day parking charge. Crazy as the people who visited me got a stamp from the hotel and paid nothing!
The surrounding and pool were amazing. Shower in the room was the best after a long night. Do not get room service, food was burnt and not good and extremely expensive.
Large room, nice bed. Low water pressure, not value for money. Old facilities, currently undeconstruction for remodeling.
cleanness and room service some rooms too noisy
all was wonderful.
Thank you for the free Wi-Fi since I was only staying one night. That helped me prepare for my interview day in Palo Alto. I also appreciated being on the top floor so it was quiet and easy to fall asleep. Thanks to the check-out staff for the complimentary bottled water; it helped me arrive at my interview alert and with a clear voice.
Bed was very comfortable. Bathrooms need remodeling. The cost per night is ridiculous. The TV reception often disappeared for a few moments. The train noise was still quite loud even with the double windows.
Comfort and Location. Someone to carry my luggage, and need to pay room internet.
the hotel room was very clean the hotel was over priced, the staff was not well-trained, compare to the westin hotels in other countries. the room was comfortable, but the hotel's other services are not too impressive considering the money i paid.
Close proximity to Stanford University. Excellent big bathroom with an excellent shower separate from the bath tub. Very good exercise room. Very comfortable bed. Price. Additional charge for internet. Unusually poor information provided in the room concerning such things as available television channels and fees for using the telephone. Lack of seating other than the desk chair. Too much noise from hallway--door to short--perhaps from a day when the carpets were thicker.
The bed was very comfortable. They had my booking as one night and I had booked for two nights. Luckily, I had my printout from bookings.com but there is some probably between your systems. It was well handled by the front desk.
I took my daughter to visit the Stanford campus. The hotel location was convenient, the staff were friendly, room service was prompt, food was great. The bathroom was modern, clean, and well lit. They charge extra for parking.
The bed!! The Menu and In-Room movie feature on the TV was not working ... a very very big disappointment!!! I stayed with my adult daughter and it was a luxurious one-night "get-away" for us (a dr. appt at Stanford) and we were looking forward to watching a movie together. I know that sounds unimportant, but my daughter has four kids and this was really a one-night treat for us!! Front desk staff did not seem too concerned.
Comfortable hotel and great staff service.