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Superb staff service and outstanding cuisine in a sensitively restored historic building affording luxurious comfort. It even has its own secure parking. Nil.
Excellent staff, beautifully finished hotel, restuarant food to be recommended. Beautiful bedroom but bathroom a little cramped
Wi-fi connection was poor and failed to connect to most sites I tried to access for my work.
The building was quite attractive, but it lacked the magical atmoshere associated with these kinds of hotels in Spain. Some of the staff should learn how to smile, it means a lot to guests.
Position for centre and a unique hotelgreat for fiestas Battalla del vino in June.
Relaxing and comfortable supported with good staff and excellent facilities The sofas in the atrium were more about image than comfort, but this is a very minor gripe.
Garage fee of just 8 euros was reasonable and close to hotel.
The hotel was amazing. Magnificent old building which has been sympathetically restored and converted to a luxury hotel.
The site is very pleasant Room was cold an could not be heated properly. The room was noisy from outside street noises as well as being near the lift which was also disturbing through parts of the night.Very few of the staff spoke english
Beautiful hotel. Magnificent building. Very centrally located in Haro. Bedrooms were really spacious and wonderful. We really enjoyed our stay in Los Agustinos. Staff very helpful No.
Strangely a part of a petrol/gasoline station, through which you have to enter it, but this assures 24 hour staff (for late arrivals, safety of your car in the car park etc), and so in practice is actually a good thing. Hotel only built in June 2010, so brand new furnishings, spotlessly clean and very comfortable. Small café/restaurant is great value for money and actually had one of the best tortillas I have ever tried (savoury continental breakfast Eur3 pp). Excellent childrens' playroom also (Ikea shoppers will recognise the contents well). All in all, extremely good value for money, and I'd stay again if passing through Miranda de Ebro. On the outskirts of the town, so not great for city breaks, more of an overnight stop when driving from Madrid to San Sebastian or France for example. Looks like there's a brothel just down the road, but far enough away for comfort. Staff were a little quiet and slow especially in the café, but that tends to be the norm in Spain as a whole anyway.
The parking Noisy, Squeaky Bed
Overall the hotel was good but spoiled by a disasterous dinner experience Dinner and the service to go with it!
nice clean and fairly cheap hotel. Nice big pool to keep you cool in the heat of the day. not having a car its a bit far from town (20-30 min walk)
Food ie dinner, very restricted and very poor ( to say the least ). It is not a 4* hotel in many respects.
Personel speaks only Spanish, nothing else
In general I thought the food was not of a very good quality. Especialy breakfast which wasn't available untill 8am, The selection was poor and the cold meats etc were not chilled in any way, nor covered to stop fly's.
The proximity to the main town of Haro The tradional hot English breakfast was cold. We were very dissapointed with this. The cost also represented poor value for money.
The special dinner was excellent
Room change due to water leak in original was very acceptable and made the difference to what would have been a disappointing holiday.Swimming pool was nice and area around pool clean. Food in restaurant good and reasonable when special weekend menu. Location OK for travellers but not for long stay. Bar area not very comfortable,and lack of comfortable quiet area (salon) was drawback.
Friendly staff (mostly) Could do with more English speaking staff & gymnasium
The evening meal was excellent Our room was west facing which made it very hot on arrival
the room was very quiet away from the lift.
easy to find. good stop off on return to Bilbao ferry
The use of the elevision and the A/C The noise of the beds on the floor whenever you moved or sat on them.
Reception staff were very good. The breakfast arrangements were chaotic and the food available was very poor and nowwhere near the standard of the hotel.
excellent value for money will stay again
Cafeteria was very basic (although the restaurant was nice), bar only open late at night
Close to town centre Noisy electric supply box and heavy water leak from airconditioning unit damaged my documents on the desk.
Good location and good restaurant; friendly and helpful hotel staff. What was very important for me, I could find them for check out very early in the morning (at 5.50 a.m.) without any problem. Very noisy. You can hear any movement in the coridor and people were returning back and clashing doors during late hours.
Hotel staff at reception very friendly and room was lovely The cafeteria staff were quite rude. Although I dont expect people in Spain to all speak English, I felt no attempt was made to try and help us when choosing from an all spanish menu. The bread was stale, the meal was horrible and the staff rude. It put us off the hotel which was a shame as we both thought it was a lovely place until visiting the restaurant.
the best nights sleep for a long time
The feeling of space, the relaxed atmosphere and the cleanliness
All hotels are more or less the same these days, but we have been staying in this hotel for the past 2 to 3 years now on our way between our homes in the UK and Spain. Nothing.
Clean, good location, ideal stop for driving up from southern Spain. N/A
The friendly efficient 24 hour bar-restaurant was excellent after an 8 hour journey from France The hotel would benefit from better signposting from the motorway to the industrial estate, and to the site itself. We arrived (with GPS) but could not see where the hotel was.
Excellent Size room for a family of four. Good air-con system (only works with Key Card in room but your get two key cards). Underground Secure Parking Free of Charge. Very quiet due to excellent double glazing - (right next to major Truck Stop and not far from Train line but could not hear a thing!! you could of heard a pin drop!!!!) There was restaurant next to the Hotel which was good value. All beds were very comfortable, even for the kids who are real fussy!!! Will be using again.
Because it is located in the middle of an industrial estate it is really more of a motel However the room was huge and very nicely appointed. It was fine for an overnight stop on a long journey. Just the location
Clean comfortable and more than adequate for an overnight stay Nothing
Location and service
The bed was quite comfortable. The location was quite simply awful! The little town was pretty but closed on arrival. There was nowhere to eat or even get a cup of coffee. The hotel offered limited food and was reluctant to serve drinks in the afternoon. The room was reasonably clean however the beams were covered with dust and the bedroom floor was dirty. The staff on arrival were very unwelcoming. The location was atrocious as there was a horrible block of flats in front of the hotel. It was the worst place we stayed in Spain. Simply awful! And overpriced.
peaceful location only restaurant in village was very bad
Liked the old charm, good breakfast, helpful staff Initial room was a bit pokey but we were switched to larger room at no extra cost
staff very hospitable, despite their lack of english or our lack of spanish.
The atmosphere in the viiage of Brinas and the winws available in the district make this a good place to stay, it is full of charatcre Not relly a complaint, but the bar was not open!
The hotel is in a beautiful village of old architecture and the hotel had lots of character and was very clean and had an excellent breakfast no
A very charming Inn in an old monastery building located in a small village in La Rioja. The old architecture and murals make it a special place. Nice buffet breakfast included in our rate. Only 5 km to wine tasting in Haro and tapas scene in historic Sto Domingo. Free parking on streets nearby hotel. Olympic-sized town pool with free-entry courtesy of the hotel is a two minute walk and was a great outlet for our seven-year-old.
Beauty of the hotel, quality of the welcome and generally high quality of attention from the staff, location of hotel, breakfast, international channels on the tv. 1. Wi-fi did not work but computer in lobby did. We weren't sure at the time if the problem was in the wifi or our computer. Now we know it was a hotel issue. 2. bed mattress uncomfortable--springs poked us. Same problem in most hotels we've stayed in on this trip to Spain. Good foam mattress is a better way to go. 3. bathroom sometimes smelled unpleasant We did not bring these issues to the staff's attention
Ambience, standard of breakfast & delivered to room on request, standard of accomodation Surprised not sign posted in village
I didn't die there was a major bed bug infestation and I got bitten all over. The staff refused to help. The wireless internet didn't work and the staff, again, refused to help. The one computer in the lobby had about as many viruses on it as there were bed bugs in our room...
The monastry is beautiful and it was great to stay in a small town. Haro was only a 5 minute drive and it's close to the mountains (half an hour) and in the middle of the wineries. Would have been great if the hotel staff spoke a little more english but they were still helpful and friendly
The accommodation was wonderful, very quiet, beautifully restored. Internet did not work in the rooms, only in reception lobby, but was not a problem.
Have stayed at many such country hotels in Europe and this is above average. Very quiet and relaxing after a day touring. Staff was very friendly and helpful. Some street signage in the village directing the location would have been helpful.
The hotel was beautiful and very romantic. Near good places to eat. Staff was excellent. Because of the thick walls internet access in the rooms was not available.
We loved the little touches that made the hotel so unique. It succesfully blended comfort, luxury and history. There was an occassional drain smell from the toilet. There were no real English speakers, but we managed to muddle through with lots of hand gestures!
We loved this hotel! We had a superior double room which had a huge spa bath, was very spacious and overlooked the village square and monastery. The staff are very welcoming and helpful. The hotel is in a beautiful historic building with beautiful traditional decor but also offers modern comforts such as a lift and free internet access. It's ideal as a base to tour round the picturesque villages and do wine-tasting at the many vineyards close by. I'd recommend a visit to the Marques de Riscal Hotel in Elciego, to see the amazing architecture designed by Frank Gehry who designed the Guggenheim in Bilbao. They don't do evening meals, but this was only a problem for us as we arrived during the village fiesta when restaurants were all booked up!
Horrible, the map lied about how far it is away from town. The staff was borderline mentally insufficient Almost everything. room was clean but thats about all. Id like to make you stay there and see how you like it.
The room was nice and modern. The location!!!
Very nice design hotel in La Rioja. Quality of the food was not very special but ok related to the price. Situated in an Industrial zoning (although it was quiet calm in July), you need a car to get in Haro. If you like design, you will like this hotel.
It´s a lovely hotel with beautiful rooms and a lively bar with a lot of local wine selections attached. It´s not anywhere near the center of the city, if you don´t have a car, this is not the option for you.
The food and confort of the hotel was very good for the price and the staff were more than helpful. I would recommend people to stay. Very difficult to locate, should have signs in the town. Also not on sat nav.
Clean with friendly staff No pedestrian access to the town
Convenient location as stop off on way to ferry at either Bilboa or Santander. Free wifi very good. Not easy to find.
Situation on outskirts of town. Easy parking. check in took time because receptionist was required to deal with phone call. Bar area needed a sweep.
Easy to find, good parking, stylishly decorated The food in the restaurant was absolutely terrible.
restaurant and bar location bit out of town
convenient stop on the way back to Bilbao. Although the town itself does not have much to see, the surrounding villages are very pretty and interesting. The hotel itself was confortable and clean.
Staff very friendly and helpful. Great location in this vibrant town just off the Plaza Mayor. Lots of bars and restaurants around. Lovely typical Spanish town, The carpark was away from the hotel but didn't pose a problem. No menu for breakfast so it was unclear what was on offer to guests in the cafeteria.
Situated in a beautiful unspoilt Spanish town. I had a very relaxing overnight stop on my journey. Will definetely return
The room was clean and comfortable. The position was central with easy access to restaurants and bars. Difficult to find. Room looked out on derelict buildings. There was no balcony as described in the hotel information. Staff spoke little English. Breakfast was in the cafe and it was not clear what was available to guests. The "garden terrace" was a small rectangle of grass surrounded by derelict buildings!
The central position in an ancient town, close to the churches and main square. Modern, well run hotel inside an old facade Not easy to find, as street signage was minimal