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The really nice and welcoming greeting of aloha from the tall young man at the front desk. I wish I could remember his name, I believe it was a hawaiian name, he really made my stay as well as my other family members rooming on different floors right at home. Lack of parking spaces, and longer valet service.
Wonderful setting with water views Excellent restaurant
Breakfast buffet was extremely expensive, even with the discount, and food was terrible. Pancakes too hard to cut- yes, could not cut with a fork! Pancakes, bacon, and sausage were cold. Potatoes were OK. $18.00 for cold, hard food.
Beautiful view. Very accommodating staff.
It was very close to the airport which is convinent for travelers, our suite didn't have waterfront view but has a nice tropical garden view to it. Over all it was very nice, but I wish they would have more small appliances inside the rooms such as microwaves.
The food at the restaurant was good. There were too many cats running around near the property.
cockroach in room and bedbug bites on my legs
I was there for business so unfortunately, I did not have a chance to enjoy the amenities or meals at the hotel. The room was large and comfortable. The staff that I did encounter (only checking in and checking out) was pleasant and shared the feeling of aloha. The view was lovely, even if we did not have an ocean view. The wi-fi in the room was not free. I ended up using my hotspot to connect, which was necessary for my business. There was not an ice machine on my floor and not sign or notice in the room where to find it. At that time, I didn't want to call or go look for a machine on another floor. It would also be nice to have a separate light switch for the toilet/shower so I would not disturb my co-worker when I woke up early to get ready. I ended up using the flashlight on my phone.
It was a very clean hotel room. Comfortable settings. I did not see anything that I did not like.
The hallways and rooms smelled like smoke. There was a dead spider on one of the beds. You could hear everything from voices, lanai sliders opening and closing to doors slamming.
The staff was nice. The room just o.k. The room was tiny and for the price was a bit of a rip off. The balcony didn't lock. One of the smallest rooms I've stayed in and the bathroom reminded me of a hotel 6.
The restaurant attached to it. Food was good and staff were friendly. The room was damp and the carpet was too old.
The hotel brags of.being part.of.the only Hawaiian owned hotel group. It has some pretty courtyards and the pool is ok. The attached restaurant is convenient and the rooms are affordable. They have laundry facilities onsite which we liked because we travelled with carry on only for a ten day trip. Also, it is located on Banyan drive, where the walk is amazing. After walking that road, we decided we had the right hotel if we were staying on that strip. The others were a bit intimidating to walk by, we thought. The rooms themselves are a bit run down. Clean, bit run down. The desk staff were not particularly friendly. Children playing in the pool were using tiles they found from the pool wall for diving and the poolcould be cleaner around the rim. Some of the rooms feel like you are in a cave. We were happier when we moved to the second floor.
Convenience for personal business and non-resort hotel accommodations.
Location of the hotel and its surroundings is beautiful. Hotel staff are very friendly and helpful. Room that we got was not one of the best. On one side there is a road/highway and other side there is pool. Constant noise from both sides. Room electrical needs improvement. One switch turns on bathroom and other lights which can be disturbing for other persons in the room. These are minor things.
The location next to the airport was nice. It is within a reasonable walk to downtown Hilo. The hotel feels old and could use some renovation. It was also very hard to find our room. Breakfast doesn't start until 7am, so we missed it due to an 8am flight.
Location close to Hilo Airport
Clean. Great breakfast, not just continental breakfast. Friendly, helpful staff. Nice laundry. Convenient to everything. Close to airport. Very Affordable. We will refer everyone to this Hotel.
The check in time was like 12 noon. I arrived 7 in the morning and could not find a place to rest up before check in time. The hotel must advance the the customer that they can't check us in before actual check in time. When I got to the restaurant nobody attended to me while I was given a seat for almost 20 minutes.
Economical, friendly and helpful staff, close to garden and Coconut Island. Windows are unsealed glass vents so there will be various common bugs that share your room, including small roaches. Nothing compared to a cabin in the woods, but those with bug phobia may be concerned.
the hotel is a good value - it is an old building but well kept. The front rooms have a nice ocean view with balcony. Being in Banyan Drive it is a nice walking area. No elevator - must carry luggage up stairs
No elevator to 2nd floor = tough to get suitcase upstairs.
It looked to be a wonderful facility based on the online reviews. Because was needed to cancel our honeymoon due to a medical emergency, we were unable to visit the hotel, and further elaborate. When faced with impossibly tough circumstances, human decency usually triumphs. But, the Palms Cliff house took 100% our money and offered us no compassion when we faced our toughest times. It was the night before our wedding. A typically joyous time. We notified the Palms Cliff House 7 days in advance that we needed to cancel our honeymoon. My wife's grandfather was undergoing emergency surgery and had a 50/50 chance of survival. We provided official medical documentation to both hotels.com and Palms Cliff House. We acknowledged that their standard rate is non-refundable and asked if they could help us out. We had already paid $450 for our stay. Could they help us apply that credit towards our rescheduled honeymoon in a few weeks? Every other hotel, airline, and rental facility that we worked with on the Big Island was amazingly compassionate. As if the trauma of canceling your honeymoon on the evening of your wedding wasn't bad enough, Palms Cliff House would not budge an inch. They insisted, after multiple phone calls to both Hotels.com and Palms Cliff House management, they would not offer us ANY sympathy. First they blamed Hotels.com and said that we needed to call them and work with them. Hotels.com insists that the managers of the Palms Cliff House can change their refund or change policy on a case by case basis, and when we called Hotels.com, they would then call Palms Cliff House and be told "nope, no refunds for them". When I finally got ahold of the Palms Cliff House management I found no sympathy or customer service. Changing the dates for our stay? Allowing us to use the amount we had pre-paid towards a future date? A partial refund, even if only a 10% refund? Nothing. I'm sure it would have been an amazing place to stay. Unless you value compassion and understanding in your hotel stays.
The view of the waves crashing onto the cliffs below was unparalleled. Service was excellent, personal, friendly. A hidden little gem on the Hilo side of the Big Island. Ask for the pineapple turnovers at breakfast :). Highly recommended.
Nothing The broken toilet seat, the ants coming out of the sink, broken sliding door, hair in the bath tub and the general mold. That was just in the room. The rest of it was run down and not maintained. We should have been paid to stay there
Was very pleased with my stay. Location is steps to Hilo Bay, next to the Queen Lili'uokalani garden right on Banyan Dr. Gregg at the desk was very pleasant and helpful. Slightly older facility, and the tree frogs do quiet down after midnight. Good value.
Well, it is old and dirty, mold every where. I did not get what I booked for. The worst is the coqui frogs killing me. I have to cancelled my second day booking and move to next door. After moving to next door, Ninalao hotel I can really tell the different. Overall, I definitely felt I was over charged for the stay in Uncle Billy. No more there.
Beds were comfortable. Good location. The place was outdated and dirty. The bathroom looked like it hadn't been cleaned in months. We spent over a $100 for the night and the place was old and dirty. For this cost I would expect a more updated and certainly clean hotel room. The breakfast had muffins, toast and coffee. Not really much of a breakfast. The attached store offered few options for food as they were out of quite a few things. The frogs are a serious concern even with ear plugs.
Big room with cute garden in back, big fridge & close to venue Bath tub & counters in room were very slippery, most likely from shared cleaning/polish rag. Tub was so slippery I couldn't stand & fell entering, hurt my elbow, knee, foot & head while at international sports tournament. Manager came up (9:15pm) & after an hour told me there was nothing he could do, then offered me a different room(10:20pm), but refused to assist me in moving to other room even though injuries were too bad to do it alone since there was no bellman & he was only person on property. He informed me no one could fix it until Monday (Sat night was reservation) & to go to desk to fill out report in morning. In morning when I stopped by desk to fill out paper work after checking into another room at Naniloa hotel next door to take shower & rest, the Pagoda front desk phone was ringing non-stop with calls about water heater not working. They were responded to with a rude "I'll get to it when I can!" in a way that showed very little concern for the guests' needs for morning showers. I the main reason I got this room was to shower & sleep between a late night & early morning games, I was unable to do both because of pain, loud neighbors, huge bugs & lost hour to have managed do nothing.
Location Old, stinky, falling apart...literally. would not recommend to anyone.
Air condition The service staff was unorganized took one hr to check in..
Checking in was easy and fast. The staff was friendly! The room smelled musky. The carpet was grimy and so was the covers. It made us itch. No coffee maker.
Was the dirtiest filthiest motel I've ever stayed in The frogs are screaming all night the place is a mess I'll never go back
Close to the airport, right on the bay, nice staff (average). Such a dirty place! Couldn't believe the condition of the bathroom - mold everywhere, nasty stains on the walls, etc. The carpet throughout was probably never shampooed once in the 30+ years this place has been in operation. Being in this hotel was like being in a time machine set for 1979. Several parts of the lounge have been shut down completely. The view from the room was a disgrace. The people who work there are nice enough, but certainly not too busy to add a coat of paint or change the lobby flower arrangements (neither of which have been given consideration for a very long time). The room was terribly overpriced, and from the photos I had expected more. I'm so glad we only booked for one night!
Location Price Check in was fast Check out was fast Hot water is very hot. Room was spacious. Spotty almost non-existent Wi-Fi connection First room we checked into had not been cleaned, we had to go back to the front to let them know they had checked us into a room that had not been cleaned. Asked that the person who parked so close to my in-laws come down to move their car, person wasn't a registered guest, front desk did nothing, ignored us until we walked away. Parking spaces were too small. If you are not at your hotel by 5 p.m all the parking spots will be taken by other people, even if they aren't registered at the hotel, they don't check, so you will be stuck parking on the side of the street. Not enough outlets to plug in our phones. Other outlet in bathroom was loose and couldn't hold the cord for charge.
It was cheapish. That's about it Very small rooms. No lift. No aircon. Very dated. Airport noise. Wouldn't recommend.
The woman at the reception desk when we arrived was full of the aloha spirit and very helpful. Location overlooking the bay was pretty. The hotel was worn and had seen better days.
Room smelled bad. Hard bed. Unfriendly staff.
Although the decor is a little dated, everything is well cared for and the room was SO CLEAN and so tidy when we came in! The bed was comfy, the staff was personable, and I got to watch a sea turtle munching on algae from the back staircase. The WiFi was really spotty in our room, and the network wasn't password protected. The shower head was meh. Other guests were a little loud in the afternoon but they quieted down well before bedtime.
Good price No elevator...
Clean and pleasant staff.
The pictures look good and the property itself seems nice. The location isn't near anything aside from akaka falls. The room we stayed in was dirty and bug infested. There were ants crawling all over the place, dead bugs in and under the couch, and Spiders in the bed. The room was really hot and had no air conditioning. I have never left a room before, but after getting all sorts of bug bites decided it was better to just leave at 12 am. I do not recommend staying here.
The room was large and clean, and the view of ocean was nice. The bed has bedbugs. My companion was badly bitten. The hotel is about 20 miles from downtown Hilo. There is no restaurants or grocery store in the vicinity. The arrangement of facilities in the room suggests that the owner has no idea what would be practical for travelers. For example, the TV faces a room divider. There is no place to sit and watch TV. The tub has no water spigot so that you cannot take a bath, wash your feet or your gear. The bed seems to be designed for 7' tall person to get into. The room has a very small and high table, with accompanying high chairs. The furnishings are very spartan. We had to put most things on the floor. We arrived at the hotel late in the evening. The manager left the keys in the unlocked room for us. During our 2-nights stay we never saw a single person who works for the hotel.
The most hospitable, friendly, and down-to-earth family run hotel I've stayed at. Very clean and simple accommodations with an excellent light breakfast. Great location and atmosphere. No complaints at all!
The old fashion Hawaiian atmosphere I little challenge trying to adjust the perfect water temperature for the shower