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Staff was very kind and friendly. Location is good,quite near from the airport. There was dust on the clock.
Mike and Joy were very helpful and as usual our stay at BK met my expectations,thanks to the hosts. Al good
locality to airport excellent cleanliness
Staff were great Old, and tired, very very "ok". brealkfasts were same as every motel in NZ Average, with a little effort it work so much better
Very friendly staff. All assistance required in any situation. Very pleased with the free airport shuttle.
accessibility to Tirau and awesome staff, just gorgeous.
I always stay here on every trip I made,but this trip they disappointed me of the room I reserve, I had to sleep at the airport because of the person who help me, Im not gonna stay here again.
friendly helpful reception, spacious comfortable room, all very clean & fresh. walking distance to restaurants.
Always love here it clean nd friendly Everything
That we were allowed to keep room for 2 hrs later due to late flight Not particularyly close to anything although staff offered to take us in shuttle bus
convenience everything was fine and staff were pleasant.
Like the hotel Nothing
service and location no suit our requirements
staff very friendly,pool a bonus,but had stayed there before so knew what to expect. no
Nice Breakfast, comfortable room. The ceiling in my unit was badly in need of repair and paint.
The friendliness of staff and the convienient location to the airport
We just needed to be close to the airport-which this motel is. Free shuttle with a pleasant ,prompt driver was the big plus for us.
Rooms clean and spacious, quite location with polite,helpfull manager. Lack of waiting lounge led to a six hour wait at airport.
The size of the room and the amenable staff hot water ran out fairly quickly not adequate parking particlarly for bulky autos
The convenience to the airport.
The driver of the shuttle was friendly and obliging. I arrived late and there was some suggestion that the shuttle stopped at 10 pm.. Some of the fittings in my room were worn but everything I tried worked!
The closeness to the airport and that they offered a free shuttle Nothing
Very clean and tidy. Excellent staff on reception
Hotel was clean. modern and had all necessary facilities. It was ultra convenient for transport, access to the city and had ample parking. The food ( breakfast ) was acceptable, but the staff did not appear to understand English, and the orders for food came out wrong on all three mornings.
The room had modern decor and was up to date with the heat pump, free internet , tv etc. Really good value for money
It was handy Heavy traffic all night. only double and single beds. double needed replacing!!!
Very basic, in need of update, which we were advised was in the near future. The property showed signs of age which was a pity as the staff were fantastic, which helped the place look better than it was. We operate 4 1/2 star apartments in Melbourne, so we are very harse critics, but the place is in dire need of a refit. Very 80's, which was a shame as the staff were fantastic, friendly and helpful. The breakfast was great and overshadowed the accommodation by a mile. Compliments to the Chef.
The way the shuttle kept us waiting in the cold at 1.00 in the morning and then eventually arrived with the name of another motel on it !!! Smell of rotten carpet, Leaking ceiling and musty mouldy bathroom, my wife refused to shower unless I killed the blowfly in there. Bed felt damp.
Ease of access to city
staff good and helpful
Staff generally unhelpful. No continental breakfast available until 7.00am. Poor condition of transfer shuttle. Rooms not comfortable and dust everywhere
the hotel was good value and conveniently close to the airport. it was clean and comfortable with heaps of parking the sign that said "quality inn" was unlit and as we arrived at night we overshot the hotel twice as we could only read "silkwood manor" sign a little confusing for new arrivals..
It was perfect for arriving into Auckland International Airport at night and getting the free transfer to the hotel - the room is very basic but it was fine, there was an electric blanket which was appreciated - I left the next morning and got the free transfer to the airport again. It was perfect for what I needed the hotel for - which was sleep
The staff were friendly. The pick up and drop off at airport. The cost of the breakfast. $15.00 for an omlet and juice, tea or coffee. Toast was an xtra this seemed a bit over the top, toast should have been part of the cost.
Home-cooked food No soundproofing
We arranged our booking in August 2008. requesting Twin Room.When we arrived Dec 08, we were taken to a Double, but that was changed when we reminded management of our stated preference.
I have used the motel twice now because of its proximity to the airport & it is so easy to find. The room prices are excellent & the rooms are immaculate.
We visited Rainbow's End and the lodge was the ideal place to stay - very close to Rainbow's End and the Westfield shopping mall. No, it was a very comfortable stay.
It's location was ideal for where we wanted to go (Rainbow's End and the Westfield Mall). N/A
friendly courteous staff and clean rooms and room cleaned and towels changed everyday. handy to shopping,beaches, city and sightseeing.
friendly staff, good location, clean room. We needed an overnight stay as we were passing through Auckland,this motel suited our needs. Washing mugs and dishes was difficult. Having washing up liquid and a dish cloth would be a great improvement. I would have liked a separate sink for washing mugs etc. but I realise this would not be possible in this situation.
needed to call out the gentleman from office at approx 12.30 at night due to high decible sound within room walls..arrived within 10 mins...fixed the problem with a smile...very impressed...thank you
The only thing good was the shower and the motel location. The size was pitifully, absolutely no room to move.The day-core was very tired. Carpet needed replacing. Curtains were past there life (holes in them). The tiny kitchen had an infestation of ants. There was no fly spray to spray them.
This was the second time and we had a very small room, no room for any thing else, alright for over night but no good for longer stays
Rooms compact, but clean and tidy, the bed was comfortable and having the microwave etc an added advantage.
location,pool and price
The closeness to Alexander Park to enable us to walk to the show we attended When checking out, the staff member could have been more friendly - never enquired how our stay was, in fact didn't say much at all. Also the quality of the linen on the bed was rather thin.
Architecture, ample parking No spa pool
That it was easy to get to from the airport, Newmarket, and Mt Smart. That there were no curtains on the penthouse roof, and the spa was actually a spa bath.
Location is the only plus for this hotel No tv remote in room, no teabags and only very basic furnishings. Bed soft and squishy and not at all comfortable. Lots of renovation needs to be done at this place to bring it up to scratch.
Helpful staff, very convenient for Greenlane Hospital. The bed was rather saggy, but O.K. fo a couple of nights.
The location was excellent for the wedding we attended at Elleslie
The room was very comfortable with good facilities. Although the lodge was busy, we didn't experience any disturbance from other guests. Staff were friendly, helpful and welcoming. Thanks. Would have liked another bedside table so we each had somewhere to put our coffee. We have sky at home and found tv channels limited.
The room we had was comfortable, quiet,service was good