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Great facilities every thing we required would reccomend to all Continuty of staff at the spa regarding communication
Very comfortable hotel, completely re-built renovated to high standards, good chef, very friendly attentive staff. Very nice SPA and Fitness. Comfortable spacious rooms with great beds. Tastefully decorated.Quiet landscaped surroundings. Clean. Computer voice in elevator warning for closing and opening of doors is over the top. The voice sounds harsh and unfriendly and is way too loud. Does not belong in a Spa hotel, much rather in the elevator of an airport parking garage. I would change that to a softer calmer version or get rid of it alltogether. Calls for the emotion of people running around in HiVi jackets.
There was nothing to fault about The Cornwall. From the moment we arrived we were treated so well. Ross, the porter, gave us a great tour of the hotel and the facilities. We were made to feel welcome and cared for throughout our stay
outstanding staff and excellent food combined with fantastic spa facilities, keep exclusive not mainstream
The staff were particularly attentive. The Acorn bistro served excellent food at reasonable prices. We really liked the spa pool and other facilities, but the hotel was quiet ahead of the Easter rush. We stayed in a two bedroom woodland home which was really good for two of us, would have been fine for four, but might be a bit tight for six people. Well located for the Eden project and getting to places in mid Cornwall. The grounds are still in the process of being landscaped, so we could not use them, but we are sure from the work completed so far they will be to a high standard.
Professional and helpful staff,especially in restaurant
friendly helpful staff; beautiful room with lovely view of countryside, excellent breakfast we had to wait to be seated for breakfast as they could not accomodate for the numbers of guests even though it was not high season.
Hotel was fab,thought it was great that they allowed dogs as we have a toy poodle and he goes most places with us. Food in restaurant excellent.staff very friendly .
Premises, room, facilities, food, receptionist was polite and helpful. Poor attention to detail at breakfast. Not offered menu, no-one took our order - had to go and find staff. No butter or teaspoons on table. Actually, I filled in the questionairre in the room.
Room facilities Dinner was booked up at breakfast time
the view poor breakfast for level of hotel - middle of summer and no fresh fruit
Friendly atmosphere, swimming in the evening in the outdoor pool Unfortunately my room 201, was directly above the area on the terrace outside that had been designated for smokers, so in the evening smoke would drift up into my room. Smokers were also quite noisy - I think the situation could be improved if there was a polite notice asking smokers to be aware that people are sleeping in the rooms above!
Warm atmosphere Bed was too short for 6ft person.
The golf and location Having to formally dress for dinner plus rooms unavailable for use because not formally dressed in the evening
Everything was excellent
Great facilities and food and hotel spacious. Staff were friendly and helpful.
The facilities The fact that we were given a room directly over a noisey evening entertainment hall where they were singing karaoke very badly long after we had gone to bed.
The friendly atmosphere and the helpful but not over-intrusive staff. The food was excellent.
Old world service and standards combined with modern facilities - a winning formula as good as it gets
Good food, comfortable bedroom and comfortable lounge Lack of car parking spaces and the Dartmoor Bitter running out on Sunday evening.
The rooms were of good size and the views over the river/harbour were spectacular. It was also in avery quiet location.
the view noise from rooms above and parking problems
did not appreciate the request to leave a gratuity when paying final bill as a result left nothing
the sea view the price
Dinner menu expensive and not to our taste
good location,friendly and helpful staff,excellant room
good attention to detail, nice staff, good food. Very good value.
Excellent Food and service staff, wonderful views. Parking, Only that we were not able to have a space,but unloading and loading was fine.
We both felt relaxed, and - with one exception - treated with friendliness and care by all the staff There was nothing we didn't like.
The hotels location and the view from the upper priced rooms was excellent. Having to complain about the level of heating in the room, cleanliness and condition of the bed/matress. For the rates charged (£95/night) you would expect every room to be of a reasonably high standard, not the very basic as was experienced.
The staff were all very helpful and accommodating. The location overlooking the harbour was very pretty. However the room was rather small for £95 a night. The bed was too soft.
Location and Restaurant Nothing
position position position, fantastic friendly helpful staff, wonderful accommadation, beautiful food at the restaurnat. None!
the food was brilliant no
A fantastic, unexpected setting with old sailing vessels on the quayside outside the front door. Warm welcome and good food, excellent value for money, small busy freindly bar. Restaurants larger than expected. I would go out of my way to stay there again. The hotel suffers from problems that all Inns and old hotels have. Small bedrooms with poky en suite facilities for which the building was not designed - almost better to keep the bathroom at the end og the hall. My room had no view and there was music from the pub next door til 12, although not as intrusive as I thought it would be.
Friendly and helpfull Cornish hospitality,visiting St Austell on business for 20 years always a nice welcome.
Excellent service and food, very clean and comfortable room although the bathroom was very nice it did have a damp type smell, I asume from the drains. It was room 6
The location, right by the harbour. We felt it was grossly overpriced - the room was nothing special - cramped and very chintzy. The ensuite especially was cheap and cramped.
Friendly staff, reasonable restaurant
Very friendly staff, excellent food - very good range and quality, relaxing bar with excellent beers Bed was rather uncomfortable - could do with a new mattress - could feel some of the springs!
The staff and managers and the food Small room
Due to a faint smell in our room noticed by the cleaner, we were upgraded as soon as we got there free of charge, for a room with a sea view. The food was fantastic, the staff were welcoming, and the whole place relaxing. I can find nothing about the Rashleigh Arms to dislike.
charecter and friendly service in a great area
We especially like the staff who went out of their way to help and please the only downsie which I don't think can be changed is the creaky floors in the bedrooms this was our second stay and would certianly stay again in the future See answer above
informal atmosphere,friendly and easy going. when dining/drinking inhouse,as we did,not being able to sign for anything you charge to your room on each occassion.Long list presented at checking out day for you to remember what you had had!
well situated,good food,
A very friendly atmosphere, staff very helpful. Obviously very popular judging from residents visiting again having enjoyed previously visits There was nothing I did not like
Friendly, relaxed and welcoming. None
the breakfast was good. The hotel was warm and comfortable. Would stay there again and recommend to friends. Reading other reviews they said the noise was an issue but we heard nothing and had a good nights sleep
It was close to transport by rail and bus, and near to the things I wanted to see in that part of cornwall. The loudness and late finish of the Karaoke on the Friday night -but then I am 58 and not a party goer as such....
Friendly & professional staff. Good food. Kept awake by yobs shouting & screeching in the street. Unattractive area.
General helpfulness of all the staff - we stayed during the recent floods and the reception kindly checked local weather forecasts, which roads were open, offered directions, general local information about dispensing chemists. We felt that everything possible was done to ensure our comfort. Menu and the food was excellent and very reasonable. Cosy seating area with real fire. Disappointed that there was no lift to bedrooms / upper floors - probably the consequence of the age and design of the building.
Food was great, loads of choice and the quality was very high Staff were very helpful and friendly Quite noisy as my room was above the courtyard
Nice big room It would have been nice to have a Gideon Bible in the room - telephone the local branch or Gideon HQ in Lutterworth & they will supply f.o.c.
Very good welcome, all the staff were friendly and helpful. The standard of catering is also very good. I only just found out that they have added VAT to the whole bill! Your booking confirmation clearly states that it was included in the quoted price for the accomodation, and i am surprised that it was not included in the menu prices. I have yet to take this up with the hotel.
Friendly staff. good location. we asked for a hairdryer as the one in the room didnt work this never materialised. The heating was intermittent
Loved, loved, loved the warm towels. Room was clean, warm and cosy. Toilet seat was loose and hairdryer didn't work.
The friendly staff.
Service, all staff provided excellent service to ensue we enjoyed our stay.
The view is truly stunning; the room was new and very well appointed; breakfast was excellent. I knew we weren't getting a room with a view of the bay, but it was disappointing to have a view of a construction site.
Our stay in a seaview room was great, panoramic views of the bay were excelent as hotel is situated on the cliff top. staff and management could not have been better, breakfast was good. room was really clean and spacious and finished to a high standard, if you are looking for an excellent hotel and value for money look no further excellent no faults
The view is fantastic
The hotel is well situated near many attractions and has a marvellous view of the ocean. It has a quiet and private setting. I would have liked tea/coffee service in the room.
The friendly and helpful staff
Staff were excellent and food was vry good Room smelt musty.
The Staff were very helpful. The food was a delight. Our room was most comfortable, with a sea view. The position of the hotel gave us a view of the whole bay. We were able to park our car very near our room, by special arrangement because of my walking disability. I wad disappointed that I was not able to easily walk along the cliff top path because of the difficulty of access.
Location and proximity to Charlestown and the Eden Project. For a "superior" room it was a testament to the art of compactness! On our final day/night the room was not serviced at all. It was then superficially tidied up on our complaining. We then complained further and it was finally fully serviced at 6.00pm. Also we were "bumped" away from a promised window table when we asked for only two courses not three. Not good for the first night. The food is good but expensive. Fresh fruit was not available at breakfast.
Beautiful situation with marvellous view of carlyon Bay None really, apart from the impression about service above.
Good comfortable hotel, no frills, but helpful staff. Good for business travellers, big selection for breakfast. Should make however internet for free, other places do. Rooms can get stuffy, windows were easily opened.
closeness to Eden Project
The friendliness and helpfullness of the staff. The convenienece of a good place for breakfast and evening meals so close. I would have liked a second chair in the room.
Made to feel very welcome.The room was excellent for disabled access. The location was a little difficult to find and was isolated well out of town. Table Table connected restaurant useful but would like to suggest a greater variety of vegetables added to their menu.
Hotel was good & ideally located to a pub. Reasonably priced Internet facility. B'fast option good. Rooms clean & spacious enough for a family of 4. It will be good if the rooms have a mini bar service. Specially when U'r travelling with small kids there are a few odd things U need to keep in the fridge.
easy access to the eden centre also heligan .
Staff pleasant, left to ourselves. On one day the maids did not arrive until late pm. We dined the first night in the pub, in a hurry! Three courses took over three and a half hours. Insufficient staff in the restaurant & kitchen. Customers wwere leaving to be told that there was a 30 mins wait for dessert. It was 20 mins for order to be taken. 25 mins to be served the first course, 35 minutes for the main course to arrive. Not good enough, we dined elsewhere the rest of the week.
the location was very good for the eden project so it's a must if I ever go to eden project again. air conditioning in the rooms were poor. Outside was very cold and windy and when we turn the ac on, it was noisy and took over 2 hours to gain 2C in the room because it was blowing warm air (more or less room temp) out instead of hot or cold air so watching television was a problem late at night as we couldn't turn the volume up.
Helpful staff Room freezing-damp sheets-no towelrail in bathroom-soap dispenser did not work-nowhere to put cases.
Friendly, helpful staff. Good location for Eden Project, Lost Gardens of Heligan etc. Good restaurant. Lovely views over bay Restaurant is separate so if it rains you would get wet going for breakfast. No sofa in room and only one chair.