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Room facilities Dinner was booked up at breakfast time
There was nothing to fault about The Cornwall. From the moment we arrived we were treated so well. Ross, the porter, gave us a great tour of the hotel and the facilities. We were made to feel welcome and cared for throughout our stay
Great facilities every thing we required would reccomend to all Continuty of staff at the spa regarding communication
friendly helpful staff; beautiful room with lovely view of countryside, excellent breakfast we had to wait to be seated for breakfast as they could not accomodate for the numbers of guests even though it was not high season.
The staff were particularly attentive. The Acorn bistro served excellent food at reasonable prices. We really liked the spa pool and other facilities, but the hotel was quiet ahead of the Easter rush. We stayed in a two bedroom woodland home which was really good for two of us, would have been fine for four, but might be a bit tight for six people. Well located for the Eden project and getting to places in mid Cornwall. The grounds are still in the process of being landscaped, so we could not use them, but we are sure from the work completed so far they will be to a high standard.
Hotel was fab,thought it was great that they allowed dogs as we have a toy poodle and he goes most places with us. Food in restaurant excellent.staff very friendly .
Premises, room, facilities, food, receptionist was polite and helpful. Poor attention to detail at breakfast. Not offered menu, no-one took our order - had to go and find staff. No butter or teaspoons on table. Actually, I filled in the questionairre in the room.
Very comfortable hotel, completely re-built renovated to high standards, good chef, very friendly attentive staff. Very nice SPA and Fitness. Comfortable spacious rooms with great beds. Tastefully decorated.Quiet landscaped surroundings. Clean. Computer voice in elevator warning for closing and opening of doors is over the top. The voice sounds harsh and unfriendly and is way too loud. Does not belong in a Spa hotel, much rather in the elevator of an airport parking garage. I would change that to a softer calmer version or get rid of it alltogether. Calls for the emotion of people running around in HiVi jackets.
Professional and helpful staff,especially in restaurant
outstanding staff and excellent food combined with fantastic spa facilities, keep exclusive not mainstream
The golf and location Having to formally dress for dinner plus rooms unavailable for use because not formally dressed in the evening
The facilities The fact that we were given a room directly over a noisey evening entertainment hall where they were singing karaoke very badly long after we had gone to bed.
Everything was excellent
Warm atmosphere Bed was too short for 6ft person.
Friendly atmosphere, swimming in the evening in the outdoor pool Unfortunately my room 201, was directly above the area on the terrace outside that had been designated for smokers, so in the evening smoke would drift up into my room. Smokers were also quite noisy - I think the situation could be improved if there was a polite notice asking smokers to be aware that people are sleeping in the rooms above!
Old world service and standards combined with modern facilities - a winning formula as good as it gets
the view poor breakfast for level of hotel - middle of summer and no fresh fruit
The friendly atmosphere and the helpful but not over-intrusive staff. The food was excellent.
Great facilities and food and hotel spacious. Staff were friendly and helpful.
the view noise from rooms above and parking problems
did not appreciate the request to leave a gratuity when paying final bill as a result left nothing
Dinner menu expensive and not to our taste
Good food, comfortable bedroom and comfortable lounge Lack of car parking spaces and the Dartmoor Bitter running out on Sunday evening.
good location,friendly and helpful staff,excellant room
Excellent Food and service staff, wonderful views. Parking, Only that we were not able to have a space,but unloading and loading was fine.
good attention to detail, nice staff, good food. Very good value.
The rooms were of good size and the views over the river/harbour were spectacular. It was also in avery quiet location.
the sea view the price
A very friendly atmosphere, staff very helpful. Obviously very popular judging from residents visiting again having enjoyed previously visits There was nothing I did not like
Very friendly staff, excellent food - very good range and quality, relaxing bar with excellent beers Bed was rather uncomfortable - could do with a new mattress - could feel some of the springs!
We especially like the staff who went out of their way to help and please the only downsie which I don't think can be changed is the creaky floors in the bedrooms this was our second stay and would certianly stay again in the future See answer above
Friendly staff, reasonable restaurant
The staff and managers and the food Small room
well situated,good food,
Due to a faint smell in our room noticed by the cleaner, we were upgraded as soon as we got there free of charge, for a room with a sea view. The food was fantastic, the staff were welcoming, and the whole place relaxing. I can find nothing about the Rashleigh Arms to dislike.
charecter and friendly service in a great area
informal atmosphere,friendly and easy going. when dining/drinking inhouse,as we did,not being able to sign for anything you charge to your room on each occassion.Long list presented at checking out day for you to remember what you had had!
Friendly, relaxed and welcoming. None
The location, right by the harbour. We felt it was grossly overpriced - the room was nothing special - cramped and very chintzy. The ensuite especially was cheap and cramped.
Friendly and helpfull Cornish hospitality,visiting St Austell on business for 20 years always a nice welcome.
Location and Restaurant Nothing
Excellent service and food, very clean and comfortable room although the bathroom was very nice it did have a damp type smell, I asume from the drains. It was room 6
A fantastic, unexpected setting with old sailing vessels on the quayside outside the front door. Warm welcome and good food, excellent value for money, small busy freindly bar. Restaurants larger than expected. I would go out of my way to stay there again. The hotel suffers from problems that all Inns and old hotels have. Small bedrooms with poky en suite facilities for which the building was not designed - almost better to keep the bathroom at the end og the hall. My room had no view and there was music from the pub next door til 12, although not as intrusive as I thought it would be.
the food was brilliant no
position position position, fantastic friendly helpful staff, wonderful accommadation, beautiful food at the restaurnat. None!
We both felt relaxed, and - with one exception - treated with friendliness and care by all the staff There was nothing we didn't like.
The staff were all very helpful and accommodating. The location overlooking the harbour was very pretty. However the room was rather small for £95 a night. The bed was too soft.
The hotels location and the view from the upper priced rooms was excellent. Having to complain about the level of heating in the room, cleanliness and condition of the bed/matress. For the rates charged (£95/night) you would expect every room to be of a reasonably high standard, not the very basic as was experienced.
Very good welcome, all the staff were friendly and helpful. The standard of catering is also very good. I only just found out that they have added VAT to the whole bill! Your booking confirmation clearly states that it was included in the quoted price for the accomodation, and i am surprised that it was not included in the menu prices. I have yet to take this up with the hotel.
The friendly staff.
Friendly staff. good location. we asked for a hairdryer as the one in the room didnt work this never materialised. The heating was intermittent
Friendly & professional staff. Good food. Kept awake by yobs shouting & screeching in the street. Unattractive area.
General helpfulness of all the staff - we stayed during the recent floods and the reception kindly checked local weather forecasts, which roads were open, offered directions, general local information about dispensing chemists. We felt that everything possible was done to ensure our comfort. Menu and the food was excellent and very reasonable. Cosy seating area with real fire. Disappointed that there was no lift to bedrooms / upper floors - probably the consequence of the age and design of the building.
Food was great, loads of choice and the quality was very high Staff were very helpful and friendly Quite noisy as my room was above the courtyard
the breakfast was good. The hotel was warm and comfortable. Would stay there again and recommend to friends. Reading other reviews they said the noise was an issue but we heard nothing and had a good nights sleep
Loved, loved, loved the warm towels. Room was clean, warm and cosy. Toilet seat was loose and hairdryer didn't work.
Nice big room It would have been nice to have a Gideon Bible in the room - telephone the local branch or Gideon HQ in Lutterworth & they will supply f.o.c.
It was close to transport by rail and bus, and near to the things I wanted to see in that part of cornwall. The loudness and late finish of the Karaoke on the Friday night -but then I am 58 and not a party goer as such....
The Staff were very helpful. The food was a delight. Our room was most comfortable, with a sea view. The position of the hotel gave us a view of the whole bay. We were able to park our car very near our room, by special arrangement because of my walking disability. I wad disappointed that I was not able to easily walk along the cliff top path because of the difficulty of access.
Beautiful situation with marvellous view of carlyon Bay None really, apart from the impression about service above.
The hotel is well situated near many attractions and has a marvellous view of the ocean. It has a quiet and private setting. I would have liked tea/coffee service in the room.
The view is fantastic
Staff were excellent and food was vry good Room smelt musty.
The friendly and helpful staff
The view is truly stunning; the room was new and very well appointed; breakfast was excellent. I knew we weren't getting a room with a view of the bay, but it was disappointing to have a view of a construction site.
Our stay in a seaview room was great, panoramic views of the bay were excelent as hotel is situated on the cliff top. staff and management could not have been better, breakfast was good. room was really clean and spacious and finished to a high standard, if you are looking for an excellent hotel and value for money look no further excellent no faults
Service, all staff provided excellent service to ensue we enjoyed our stay.
Location and proximity to Charlestown and the Eden Project. For a "superior" room it was a testament to the art of compactness! On our final day/night the room was not serviced at all. It was then superficially tidied up on our complaining. We then complained further and it was finally fully serviced at 6.00pm. Also we were "bumped" away from a promised window table when we asked for only two courses not three. Not good for the first night. The food is good but expensive. Fresh fruit was not available at breakfast.